I always have an amazing experience with Ivan in leasing, he is always in a good mood, and never fails to be efficient when I need something done about my apartment. Don't forget about that amazing sense of humour, never fails to make my day read more

Ivan was the best leasing professional that I have encountered. He was professional, knowledgeable, and one of the reasons why I chose this property. read more

I've lived here for about 3 years and have had a really solid experience overall. Recently I needed to transfer to a different unit, and Vanessa made the whole thing way easier than I expected. She was quick to respond, answered all my questions, and kept me updated so I always knew what was happening next. The process felt organized and smooth. read more

For "luxury" apartment prices in San Diego (and not even in downtown, La Jolla, or UTC), I can't believe the amount of nonsense that I had to deal with at Purl. I broke my lease early to get out. First of all, move in was a total nightmare. I was moving from NYC and I had specifically informed their manager at the time, Genevieve, that my friend would be picking up my keys during their open hours (I was flying in after they closed). They agreed that this was okay, and I had this in writing. When my friend got there, she was told that she couldn't pick up my keys because they didn't have my cashier's check for move in. I also got in writing, at the same time, that I would be allowed to give them my cashier's check the day after I arrived. They kept saying that there's "nothing they could do" until I threw a fit and they were magically able to get this done for me. They had a whole host of issues, but here were some of them: Their elevators went down every other week. Otherwise, when they have people reserve elevators for move in/out, they don't tell residents until 5 minutes before (or not at all). They also forget to reset the elevators when people are done moving out... rendering the elevators unusable for the entire weekend. They are supposed to be a secure/locked property, but when the garage gate was broken, it wasn't fixed for months. I had someone follow me late at night that clearly did not live there. After I reported this and threatened action, the gate was magically fixed within the week. They never answer their phones and within the time that I was there, their entire team was replaced with a new one (including the manager). Everyone there, the old and new team, had major attitude (except Brandon. He was good). They all seem(ed) absolutely miserable. My key fob randomly got deactivated and my name was also removed from the gate entry/call box... meaning I could've been locked out. Thankfully, I learned this when their office was open. When I went to their office to get help, I was met with the most condescending and rude older man. The audacity to talk to me in that tone when something was malfunctioning (and not even for the first time). The only good staff were from maintenance. Appreciate them. Completely incompetent otherwise. read more

This place is not what it appears to be. The people who work in the office are super disingenuous. One of the Latina women that works there is my neighbor she bumped into my daughter in the hallway and didn't even say excuse me they don't say hello. They're not friendly just trying to sucker you into an expensive lease. I've walked the pool area, which is not as glamorous as it looks in the photos, and overall the units are basically the same thing all around. You are not paying for luxury you were paying for this false idea of what luxury actually is. Save your money read from someplace privately owned buy a house. Everything else is just smoke and mirrors. read more

Our leasing agent Ivan was great. Never had many issues living here. Would recommend to anyone looking for a new place.

Ivan provided a wonderful and thorough tour! I truly appreciate his professionalism, extensive knowledge and patience. I highly recommend anyone looking to move to a beautiful community to connect with Ivan for a first rate tour! read more

Ivan was phenomenal! Look no further, 5 star service!! Very helpful, detailed and he even stayed late to help my family and I! read more

Ivan and Vanessa were amazing throughout the entire process of getting my apartment and moving in. I didn't have an appointment that time but Ivan was incredibly friendly, accommodating, and always willing to help with any questions or requests. Their professionalism and positive attitude made everything smooth and stress-free. Truly great staff who go above and beyond! read more

We moved to Purl a few months ago and finally took the leap to join one of the community activities today! Loraine had the wonderful idea to team up with Sarah from Patchwork to make this project possible. They were both so kind and welcoming, and I can definitely see myself and my husband, Carlos, signing up for more events now that we've met some new friends! read more

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I lived at this apartment complex for four years, and it's truly been a wonderful place to call home. The biggest highlight for me has been the amenities and location. I was lucky enough to have a unit that faced the beautiful pool that I absolutely adored. Waking up to that view every day made it feel like a little resort getaway. I also loved having all of the amenities available from the sister properties such as West Park gym and Civita Park right across the street where they had the farmers market every Saturday. I do want to call out the maintenance team who has always been responsive, professional, and quick to handle any requests. I especially want to recognize Lorraine, our community event planner, who organized the most fun and highly attended events during my time here, including an amazing luau that brought together more residents than I ever seen throughout my time at Purl. Overall, this has been an amazing experience, and I would highly recommend this community to anyone looking for great amenities and a welcoming atmosphere read more

Lorraine the entertainment coordinator is a true class act. Her events are all different and appealing to all types. From classy to fun to family oriented! I have been here for four years and could not be more satisfied with the events!! Thank you Purl for hiring her!! read more

Purl - Our holiday party had this amazing harp player that really brought in the holiday spirit! - Apartments Near Me - San Diego, California

Shanell Mondane, Leasing Professional and Rachelle Merlo went above and beyond to show me a couple units and they answered all my questions. This community is family and pet friendly. The safest place in Mission Valley. I look forward to moving here. Don't front to ask for any Summer specials. They will work with you because they care! read more

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While it is hard to hear on the phone, in the apartment is a different story. It's like they are jumping. We have tried to address this with no success from management. read more

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Ivan was fantastic! The tour was thorough and he answered all my questions. Excellent facilities and amenities.

Ivan was so helpful getting me and my girlfriend established into an apartment here. I really recommend people to take a tour.

Cooking class & donuts with Lorraine -the best! Lorrain's gift for hospitality and the events that she coordinates are so much fun.

Rob the maintenance specialist is amongst the best I've came across. Just so friendly and professional, can't ask for better really. A lot of places done do a good job of keeping up with maintenance. Not here, you will always be taken care of, always. read more

We are newer residents of Purl and I cannot say enough great things! How move in process with Brandon went smoothly and everyone was kind. The real test came when we had an emergency that affected us and multiple units. Shanelle (spelling?) not only took care of the logistics but was kind and caring through a traumatic experience. Afterwards, Rachelle, the manager, treated us with nothing but kindness and understanding. She was professional and empathetic. She remedied the problem within 24 hours, we got a new unit since ours was no longer habitable, and even checked in on how we were doing the following day. I know it's easy to treat people like numbers and dollars, but the staff at purl saw me and my husband as individuals who, like everyone else, wants to have a good easy life. I can't thank them enough and I hope life gives me the opportunity to have many years living at purl! read more

Lorraine is so good. She is taking so many activities that are excellent.We love it.We r very happy to part of Purl community.

Impossible place to live they completely play favorites here, to address it the walls are paper thin and even just taking steps you hear a lot. I have children and we have been harassed more than once and basically told not to move around at all because a lot of the people either party late and wake up late but my kids have school in the morning. We have literally been accused of things when we weren't even in the home or I was sitting in the house and it was dead silent. My kids have been filmed illegally. My car was damaged and for two years I was promised reimbursements because it was THEIR PIPES THAT BURST and absolutely nothing . 1700.00 worth of damages and the other neighbors got their cars courtesy cleaned and comped and I still have scratches all over it. My bag was stolen straight out of my parking spot and over three thousand dollars worth of property and was told you signed a waiver. They've raised my rent over 2000.00 since i've moved in. Got blamed for my kids being in the West Park gym one time while they were at school and when I asked for the camera footage and fob log in they denied it. Had a neighbor damage my tires by leaving beer bottles in front of my parking spot. When I FINALLY THREAATENED TO SUE cause I didn't do it guess what that neighbor got the camera footage and posted it to the apartment website. but they cant get me fob log ins? Anytime there is a maintenance issue we are 100 percent to blame even when its just shotty workmanship from the beginning. There was an allegation against my kid and neighbors decided to record a disabled child playing at the park in the moment I ran to grab something from my car, now I cant leave her alone even for five minutes even though her sisters were with her and even though its illegal to film another person like that. Had the cops called on my babysitter cause he's black... Oh and at one point my child with cancer who was completely harassed by neighbors as the leasing management doxxed our personal information. Came home after a huge procedure at the hospital to find out a neighbor dropped an animal carcass in the trash that no one dealt with for more than 24 hours. They claim it wasn't an animal carcass but then the next disclaimer they left was not to leave animal bones in the trash chute. why would you do that if there was no animal carcass? The sauna is gross and often broken, various liquids, like I stopped going because I got tired of cleaning it up for everyone. The porters are rude even when I tried to point it out. Literally had a neighbors dog shit blood right outside my storage and I Had to complain three times before they properly cleaned it up. DUMPING WATER AND WIPING IT DOWN ISNT SANITIZING IT especially when there's stills stains. My daughter recently got sick after we visited the pool and were told we were getting charged for them cleaning her throw up outside my car. Which I said fine, they never cleaned it. I am handicap I Suffered from stage three cancer and was dying, worst fucking neighbors. Stealing our shit, harassing messages to my phone (doxxed by leasing office) stealing my spot for over two years to which leasing responded there's nothing the can do about it, but the day I threatened to sure all of a sudden they towed his car and that guy broke a window. The complaint below, they were our neighbors I can tell you for a fact they scared the shit of my kids cause we could constantly hear a woman screaming from downstairs and in the middle of the night when my kids were sleeping they would purposely bang on the walls even though I attempted to work with them to the point where my kids had to wake up thirty minutes later meaning I Had to rush them to school and we spent many nights not even in the apartment and still got "Complaints from them" half the time I stopped listening to them because they became harassing and inappropriate and they would be like "well we don't hear it now" we literally didn't change anything about what we were doing. You cant hear it on the phone BECAUSE THERE WAS NOTHING TO HEAR. As I said the walls are paper thin and even when I bought 600.00 worth of noise dampeners you can still hear things on the floor. I am trying to move out of here as soon as I can, but when there's constantly something to deal with its almost impossible i'm caught between making sure my kids are safe and comfortable and looking for new places. read more

I've toured 10 other places and made up my mind about half way through today's tour thanks to Ivan. he showed me spaces in my price range and took the time to walk me through all the amenities this community offers. He absolutely sold it and got rid of any doubts I may have had up to that point. read more

Purl is such a great place! The customer service they provide is always exceptional. Shanell at the front desk is always so welcoming and helpful she definitely represents the company well. I believe first impressions are a big deal and she makes this place shine! read more

My finance & I have been living here for a year now and we really like it. The amenities are great, the maintenance crew are very knowledgeable and friendly. Leasing office staff are nice too. Across from us there's the Civita Park. This community is very dog friendly! P.S. The reason I gave it a 4 star review is because for some reason the carpet in the hallways of the building doesn't get vacuum every day. read more

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Ivan was amazing! I had the time ofy life touring with him and he gave me so much info

Ivan is incredible!!! He made me feel at home and conducted the tour so thoroughly! The apartment was beautiful and I feel they worked hard to ensure all of my needs were met! read more

Vanessa Hernandez at Purl apartments was/is a blessing!!!!! We have been renting in San Diego for over 6 years now and we have never had this kind of seamless, professional and fast moving experience with any other company. Purl apartments, and all the staff members specifically Vanessa Hernandez whom I worked with directly has been nothing but a life saver in our dire time of urgency to removing my daughter from an unhealthy environment and to finding her a new home. From the first phone call, Vanessa made our horrifying experience at the previous residence quickly dissipate as if though she was living it with us. Her compassion and reassurance to help us was next to none. She worked so fast in getting us into their facility with zero stress and quick transition so that my daughter can move forward as quickly as possible from the horror of her previous experience with the complex she was renting from that was flooding and had water and mold damage. We now have a home free of mold and water damage and a management company that goes above and beyond to their tenants with respect, professionalism and prompt attentiveness. Thank you Vanessa and Brandon for your time given to me from miles away and for helping my daughter who had suffered terribly in her previous apartment. We are looking forward to living in a beautiful and safe community with an added bonus of having superior management! read more

My husband and I have lived at Purl for almost 3 years now and appreciate the thoughtfulness of their staff. Tonight I accidentally left my phone in the mail room, and Vanessa Hernandez went out of her way (staying past closing time) to get it back to me. So kind! read more

I echo the negative reviews of others. Ive lived here since 2020 when Purl first opened, and since then it has taken a nose dive in its quality of living. -Constant theft and safety concerns that are overlooked or dismissed by management. Mail constantly getting stolen from the mail room. Rent is increased annually but none of it seems to go towards safety precautions. In the time I lived here, my car was stolen from the garage in the middle of the day, and shortly thereafter my fiancé's car was broken into, all windows were shattered. This is unfortunately not out of the ordinary for Purl. Repeated instances of tenants smoking cigarettes inside. Tenants throwing glass from their balcony. Tenants repeatedly allowing their dogs to urinate on the walls in the hallway. Repeated instances of unauthorized individuals getting into the building and attempting to break into people's apartments. The primary reason I decided to not renew my lease is because I did not feel safe at all whatsoever continuing to live here. -Amenities never work. When they work they are dirty and unkept. Pool chairs and pillows are covered in mold. -Complete lack of pest control. Tenants constantly complain of ants, mice, and rats to no avail. Both my neighbor and I had mice infestations, nearly everyone I talk to has ants. -Management is consistently passive aggressive in their communication with tenants. With the exception of Brandon and the maintenance team, I found none of those working in management to be personable or willing to help. read more

I want to thank Rochelle in management at Purl Appartments for accommodating our needs and making our stay more pleasant. Thank you!

Definitely not luxury apartments. Black mold on pool cushions, cars and apartments being broken into, lack of security and safety. Too bad Purl will do everything in their power to remove this post as they have many others to prevent future residents from being warned before signing a lease. read more

Rob from maintenance is always quick and efficient! Put in a work order last night & bright and early he was here to fix it like it's brand new. THANK YOU ROB!!! read more

lived here for eight months before deciding to end my lease early--and for good reason. Despite paying premium prices, the experience was anything but luxury. The elevators were frequently out of service, often reeking of dog urine. The garage door was regularly stuck open, prompting the complex to bring in "security guards" instead of fixing the issue. Packages were consistently delayed due to an inaccessible mailroom, and trash piled up in stairwells and chute rooms. If you're looking for overpriced, mediocre units paired with subpar management and maintenance, this is the place for you. read more

I would just like to say I have lived in many complexes in mission valley and Purl is the best! From the amenities to the environment, I couldn't imagine living anywhere else. Huge shout out to Brandon in the leasing center for always taking care of the residents! read more

My husband and I were looking for an apartment to move into in a safe, clean neighborhood. We learned of Purl from a friend. Our experience with Ivan and Chanel was amazing from the start. I am pregnant and Ivan took the time to show us multiple different units so that we could figure out the best option for our growing family. Chanel was also very helpful during our application process. We felt reassured with both of them and they gave us a peace of mind. Now that we have moved here we couldn't be more grateful for their customer service and to live in the Civita neighborhood. The complex itself is very nice and clean. We rented one of Purl's event rooms for our baby shower and it was the perfect space and so convenient. The staff in the leasing office made the day very easy! We love the area and love the farmer's market every Saturday, concerts and proximity to the beautiful walking trails in Civita park! We couldn't be more happy with our experience so far! read more

update since we've moved in: everything's been great!! i also just wanted to give a shoutout to vanessa! since we moved in, she's been super helpful making sure everything went smoothly and was always there to take care of anything we needed. on top of that, she's so nice and easy to talk to. you can tell she really cares about the people who live here :) if youre a current/future resident and ever need anything , i'd definitely recommend her! read more

Lived at the Purl close to 3 years, and this has been my favorite place to live by far. The only reason we left was because we bought, otherwise we would have continued to live here for a while. My favorite part of Purl was all the amazing amenities & community events they had. I met so many people and made so many friends with some of the other Purl residents. The staff at the leasing office also were great to work with as well. Genevieve the manager was always a pleasure to deal with along with the other staff! Definitely worth touring the place if you're thinking about it. read more

Purl at Civita advertises itself as "luxury" apartments, but thing only thing luxury about it is how much they're charging for rent. Their offered amenities are broken or unusable half the time. The sauna is always down, the pool and hot tub were unusable for nearly a third of the lease period because they "were switching vendors." The glass surrounding the pool always shatters in the sunlight, especially during the summer. For at least half of the lease period, the gate to the basement parking garage was broken and wouldn't close, effectively leaving the garage open to anyone who wanted to park or walk down there. For all of these issues, the building refused to offer discounts or reparations on rent, and instead just offered "apologies for the inconvenience." Inside, ants are everywhere. When submitting a maintenance request regarding the ants, I was told to submit a report at the leasing office where in turn I was given a can of Raid by one of the agents and told to take care of the problem myself. The laminate on the cabinets in the kitchen will peel if they are anywhere close to a heating surface. After three maintenance requests, the building still hasn't taken care of it. Genevieve, the leasing office manager is rude and dismissive, as if its beneath her that the residents have complaints about the building. She's always throwing attitude in any email communication I've ever had with her. My advice is don't rent here. There are higher quality apartments for a much cheaper price all over Mission Valley and San Diego. Purl is a rip-off, and I very much regret signing a lease for this community. read more

Took a full tour on Wednesday with Ivan. He was very knowledgeable and did a great job answering every question we had!

Front Desk staff is wonderful, especially Brandon who has been with Purl for quite a while working in the leasing office. Friendly, helpful. Maintence is top notch and very timely. Management is just o.k. But can still get along easy enough to get by. read more