As always, maintenance was very, very quick to address the issue as well as contact me to advise!read more

I wanted to state to not be upset with the maintenance department. They follow the guidelines and…read morerules from the front office (HG Fenton). The maintenance staff here are great. It's sad they get a bad rep. I recently moved out. I got a call saying I owe more money. My utility bill was more than double. I was completely moved out August 1. How my bill doubled is beyond me. The staff claimed they took the payment for utilities out of my security deposit and I still have a remaining balance of 56.58 for repairs. My utility accounts should not be paid for from the security deposit. I've been paying my utility accounts on auto debit. Any repairs needed should have come from the security deposit. HG Fenton is horrible! I will never live at another HG Fenton community. The 2 statements the office likes to make here: "This is how we do it here" in reference to their general operations when it's convenient for them. When you request significant repairs: "We don't normally do this but we'll try to make an exception". This is a terrible way to operate. I would be embarrassed if I was the leasing staff here. So many residents complain and are itching to move. So many residents complain of the exhaust problems as well. Do not move here! As bad as it is you can't really blame the leasing staff either. These are all HG Fenton policies. They're just following the rules of head quarters. Conservice the company used for utilities is not answering. I've tried to pay my bill directly through them. Their automated answering service is a hotline for medical devices making the company seem fraudulent. It seems Portofino cancelled my account with Con service as a means to double charge me to keep more of my deposit! They can keep the deposit I won't pay anymore fees.

I've had such a great experience living here! The community is clean, well-maintained, and feels…read morereally safe and welcoming. Maintenance requests are handled quickly, and the amenities are always in great shape. Huge shoutout to Ava for putting on such amazing resident events! She really goes above and beyond to bring everyone together and make it feel like more than just an apartment complex, it truly feels like a community. The events are always thoughtful, fun, and well organized. You can tell she genuinely cares about the residents. I'm so grateful to live somewhere that puts this much effort into creating a positive environment. Highly recommend!

Jose from maintenance is amazing. He painted our walls for my wife and I. Not only was it very…read morebeautiful and perfectly done. It was one of the fastest paint times I think I have ever experienced!

I've had a great experience with West SD Apartments so far. The community is well maintained, the…read morelocation is excellent, and everything from the leasing process to move-in has been smooth and professional. Korey Wermager was especially helpful--she was incredibly responsive, knowledgeable, and made the entire process stress-free. She took the time to answer all my questions, explain options clearly, and made sure everything was handled efficiently. If you're looking for a well-run property with a team that genuinely cares about residents, I'd definitely recommend West SD Apartments.

Korey gave us a great tour of West SD and made the whole experience really easy and enjoyable. She…read morewas friendly, knowledgeable, and took the time to walk me through everything without making it feel rushed. I had a lot of questions and she answered all of them clearly while also pointing out things I wouldn't have even thought to ask about. What stood out most was how much effort she put into the tour. She went above and beyond to make sure we understood the community, the amenities, and what living there would actually be like. It felt like she genuinely cared about helping me find the right fit rather than just giving a standard sales pitch on why I should live at the West. Overall, Korey was an excellent leasing agent and made a really positive impression with me right from the start. I appreciated how helpful, patient, and welcoming she was throughout the entire tour. Once I did move in, she continued to show outstanding service and continues to make me feel comfortable with any questions I have! So far, I'm a month in and loving living here! Thank you Korey and everyone at West!

After selling our home of 25 years, we wanted to live in the middle of it all....Civita was our…read morechoice. We can walk everywhere yet our apartment is so quiet. The activities Sudberry Properties and Anthony, the Concierge, plans, give us the choice to socialize or stay in nearly every day. After raising a family in a house, it is glorious to be loving this new type of apartment living!!!! Bravo Sudberry Properties, Bravo!

This community does not seem to care about its residents. Despite raising concerns respectfully and…read moreasking for consideration, construction continues to start as early as 7:00 AM, often unnecessarily. The noise is disruptive and shows a lack of basic regard for the people who live here. I especially feel for families with babies or young children who are being woken up by this. It's disappointing to see so little effort to balance construction needs with the well-being of residents. .... Yes, construction may be permitted to start at 7:00 AM, but choosing to begin heavy, unnecessary work like concrete trucks at that hour shows a lack of judgment and empathy toward the people who live here. Multiple residents have asked, respectfully, for a slightly later start time. Those concerns have been acknowledged but not meaningfully addressed.

I really didn't want to write this updated review, but I think it's important to inform others of…read moresome of the issues I experienced before ending my lease earlier this year. Before I get to that, Urbana has had many issues since May 2024 when new managers (not management company) came on site. In September of 2024, the fire alarm went off five times. All of them were a false alarm, except for one, and everyone thought it was a false alarm because we were so used to them. This continued on in the months ahead where they would have to do fire alarm testing, which happened at least 3 times in December. There was also a hot water problem. It went on for more than 24 hours, and technically that's considered inhabitable, but they brought us some food from Becca di Beppo to make up for it?! I didn't have hot water for 3 days!! Thank god I was a member at FIT because I went there to shower, but they didn't even give us a rent discount or anything for that month. The "events" were very lackluster compared to what they used to be like Poker Night where they would bring in different casino tables, or a Zoo/carnival day on the rooftop where they actually brought in exotic animals, but those days are gone and now it's a continuous happy hour at a brewery down the street. Their sister property Vici seems to have a lot more events that are akin to what Urbana used to have. I got $11 back from my deposit. My $500 deposit, and I only got back $11. I never painted anything, never even hung up or mounted anything. Everything was in working order. I asked for a breakdown and they said cleaning and "painting the walls." I asked how that's reflected on me since I never even made any holes or nails in the walls and they never got back to me. Also, they used to have bike racks in between cars. They got rid of those because bikes were getting stolen and offered to put some in storage. Well, new management denied my bike was ever in there and when I showed them the email that it was with a picture of my bike, they said that they're not responsible. So, yeah my bike got stolen out of their storage. I really didn't want to leave this review because I had great times at Urbana, but I feel it's warranted.

Absolutely the Worst Living Experience I've Had in 7+ Years…read more I moved into Urbana over seven years ago after calling to ask if the building allowed smoking. The leasing agent said, "Yeah, it's a smoking building. Come on over. You want to check out an apartment? Want a beer?" -- at 11 a.m. That should've been the first red flag. But hey, it's San Diego. People party. And at Urbana, that's what most residents seem to do: drink heavily, act entitled, and leave trash everywhere. Things went from bad to worse. During the pandemic, management showed no concern for resident safety. I had to escalate to upper management just to get hand sanitizer stations installed and basic mask guidelines posted. I was physically attacked in the elevator during COVID -- management's response? Indifference. It gets darker. During the pandemic, there were meth-addicted sex workers living in the building under a stolen identity. It took management forever to do anything about it -- even after repeated complaints. There was also visible gang activity on the sixth floor, because apparently Urbana doesn't really vet who rents there. I was attacked in the lobby by a gang member trying to force his way in, and still, they dragged their feet in taking any meaningful action. More recently, a friend of mine died in his unit from alcohol poisoning. What doesn't help is the 24-hour self-serve beer keg on the rooftop -- yes, really. No ID checks, no oversight. If my kid lived here and got in an accident after drinking at home, I'd be furious. It feels negligent, if not outright illegal. The building is now "autonomous," which means: no front desk, no supervision, and zero accountability. The current property manager, Isaac Stermer, is one of the most inept people I've ever dealt with. He cannot communicate, he delays action until you pester him multiple times, and he clearly doesn't care. When a neighbor left open bags of dog feces in the hallway, it took me three complaints and photo evidence to get a response. There are no security cameras in the elevators. The cameras in the lobby don't even face the front desk. They want to spend money on turning an old office into a "community lounge" instead of improving safety. Priorities are completely backward. Worst of all, when someone dies in the building, they say nothing. No notice, no compassion, no acknowledgment. They'll tell you "we're family," but in reality, they only care about one thing: profit. If you're still thinking of moving here, lock your doors. And don't be surprised if the party never stops, the trash piles up, and management turns a blind eye -- every time.

Our leasing agent Ivan was great. Never had many issues living here. Would recommend to anyone…read morelooking for a new place.

I've lived here for about 3 years and have had a really solid experience overall. Recently I needed…read moreto transfer to a different unit, and Vanessa made the whole thing way easier than I expected. She was quick to respond, answered all my questions, and kept me updated so I always knew what was happening next. The process felt organized and smooth.

SOLTERRA ECOLUXURY APARTMENTS @ MIRA MESA…read more Parking is available for visitors, they have many available when I came here to visit a friend. It's extremely lit and I love how huge this apartment complex was. I really like their hallways, it was so lit up and felt like I was in a nice hotel. My friends bedroom was a one bedroom and one bathroom with a balcony and kitchen space. It was extremely spacious, and I love the size of the place itself. The island was nice, and the countertop was nicely renovated. The balcony was definitely a favorite part, it was huge and I love how it overlooked the city! I'd definitely check out this place to possibly live in this area, it was pretty huge and really nice inside. Bedroom is a bit small, but bathroom is huge!

Amazing experience chatting with Shannon on the phone today! Disclaimer: I haven't lived her or…read moresigned a lease...Though their earliest availability for a 1BR unit is in May, she took the time to discuss potential alternatives, pricing, and life in general. Such an amicable and pleasant experience. If this is an indicator of the service, it's no wonder their renewal rates are high and they don't have much availability presently. Will keep this property in mind for the future as well as suggest to folks looking for somewhere to live in the area.

I transferred units and the move and everything was really simple always had a few questions and…read moreLeo were always there to answer them! thanks again!!

I lived here when the building first opened in 2017, and at the time it truly felt like a standout…read moreplace to live. It was a beautiful, well maintained property and excellent amenities. When I first lived there it was 5 stars by the time I left it was 2.5 stars. One of the highlights was the attention to detail when it came to resident perks. They offered complimentary Nespresso coffee, cold brew coffee on tap and occasional treats like donuts and pizza parties, which added a nice touch to everyday living. The onsite maintenance team was available 24/7 and was always responsive, which made a big difference in terms of convenience and peace of mind. The security staff was also reliable and professional, contributing to an overall feeling of safety within the building. At the beginning, everything felt elevated and well managed, making it a very enjoyable place to call home, but when I left the trash room was disguisting, amenities from no coffee, garage door always broken.

My wife and I lived here for 3 yrs before a new job was too far for daily commute, otherwise we'd…read morebe here longer! If you're wanting peace of mind, reliable staff, security, community, and comfort, I highly recommend Del Oro on Broadway Apartments. Alba has been with us from the start, she's always on top of communication answering all of our questions and concerns. Pete and Ruben are the friendliest grounds keepers and always will help with anything. These apartments are very well maintained, professionally cleaned and sanitized before move in and move out. It's very modern and roomy. Should anything need immediate maintenance they have onsite maintenance there 24/7. That also means if someone trips an alarm or something by accident you won't hear it for hours. Its a very nice gated community with surveillance cameras everywhere and on site patrol at night. The heating and a/c are top notch as well as all the other appliances. We rarely ran into issues but if we did it was fixed super fast. The staff have special events every so often for children as well as free pizza or raffles to win things like full thanksgiving meals, etc. Parking is great theres plenty for cars needing charging stations or cover. The amazon package hub and mail are very secure, easy to use. We had two dogs and it was easy to get them to the designated dog pen. Its all kept very clean! There are so many amazing places nearby to eat and the bay is just up the street! If you're nervous to apply like we were because we had a lot going on at the time that sounded complicated to explain, just try! The staff are very understanding and will try to help you succeed. We are very thankful for the chance we had. There really isn't anything negative to report, we loved this apartment and they were always fair never asking for large increases in rent renewals. They also give plenty of advance notice for fire alarm testing, main hallway carpet cleaning, elevator maintenance, and any in unit quick inspections for yearly fire sprinkler upkeep that is just fast in and out look. Again, I highly recommend living here, it was an easy 3 yrs and we were very comfortable here.

Best place to live in the area! I've lived at Del Oro for a…read moreyear now and just renewed my lease :) The front office staff and maintenance team are all exceptional people! They are all very friendly, professional, and hardworking; they have also gone out of their way to help me a few times which was so nice! The grounds are always kept clean, it's secure and quiet. There is also roaming security at night which is a bonus. The apartments are beautiful and it's really nice to be able to enjoy a pool, jacuzzi, gym, and clubhouse. I'm so happy to have chosen Del Oro. Highly recommend!

I recently moved out of state, but lived at Village Apartments for ten years+ years and can say…read morethat this is a really comfortable place to live. Spacious and well maintained apartments, wonderful swimming pool and the onsite maintenance and management is excellent! Props to Jacque Mierop for always being available and attentive if any maintenance requests were needed and for communicating so effectively. After moving out of state, the checkout process was easy and my deposit was forwarded by mail promptly further demonstrating the professional of the manager(thanks again, Jacque for always doing things promptly). I highly recommend these apartments if you are looking for a place to live in the La Mesa area.

Would absolutely recommend these apartments to anyone and everyone!…read more My husband and I have zero complaints about this property. The property manager Jacque is so sweet and has been so helpful our entire stay! We have always felt right at home! The apartments are spacious, the property is well maintained and the pool and spa are an added bonus!! It's conveniently located close to a costco and many different food spots. As well as being only a short drive to the freeway for easy access to all of San Diego! These apartments are seriously a 10/10!