The owner's name is Lori Schobler (We are unsure of the spelling of her last name.) The place is highly disorganized and quite filthy. We have frequently experienced her misplacing our mail. Lori often claims not to have received mail that we later find out had actually been delivered. Lori has given us mail and packages that belong to other box holders, as well as has given our mail and packages to other box holders. We fortunately got our packages back, but the person she had mistakenly given them to, had opened our packages and gone through all of our items. (Our boxes were returned open and the items had been unpacked and tossed back in a way that did not allow the box to close.) We have noticed that she can be selectively friendly when she chooses to do so, but we have often found her to be quite rude, and unprofessional. We have experienced poor customer service from her on one too many occasions. We have noticed that she relays an air of indignance if you even suggest that she may have made a mistake, mislaid a package, or worse, ask her to double check on whether a delivery has actually arrived. Yet, she does frequently make mistakes, mislays packages, and you must ask her repeatedly to check on the delivery of an item she claims was not delivered, only to find that it was indeed delivered. It is understandable to make a mistake every now and again, but this seems to be a frequent occurrence with her. She never apologizes or seems concerned about the inconvenience of her misplacing our mail, which has been an inconvenience for us numerous times. We are looking for another solution for our mail. We are frankly fed up with what we have noticed and experienced from her, which can only be defined as a passive aggressive style of relating to some customers, and to us, at times as well, which we initially thought was her just having a bad day here and there, but has become too frequent to be acceptable as this point. As our business has increased, so our interactions with her have increased. We find her overall poor and selective customer service to be off-putting. The general disorganization is problematic, and makes it impossible for us to receive all of our mail at one time. Instead, we have to return frequently to pick up items she misplaced or simply forgot to give us when we were there. She forgot an important business invoice that was delivered for us, and forgot for at least a month or more, which could have caused our business to incur a late payment. Over time, her behavior has become so unprofessional that we would like to find a better establishment to do business, and recommend that you do the same. We only waited due to the hassle of changing over our address with all the licenses and businesses tied to that address. We would like to receive reasonable and consistent customer service, which she does not provide. We are frustrated and disappointed with our experiences with her, and our time as her customers. There is a serious lack of organization and cleanliness. There is a serious lack of customer service. Over time we have come to see that her "pleasant" times were insincere. read more
