This was the easiest auto purchase I've ever made from the minute I walked in the door my service…read moreadvisor Vrezh took care of everything I was actually very pleasantly surprised because my past experiences with buying a car weren't good but the car was amazing! The business manager Dynae did the financing,no pressure and even with less than perfect credit was able to get me financed at a great rate, I highly recommend this dealership I had the best experience there.

I would leave zero stars if possible. The service department is just terrible. We have bought 9…read moreMercedes from the dealership over the past 25+ years and in the past year, the service department is nonexistent. I've called my service representative Lilo 10 times and I'm still not getting a call back. When I ask for a different service representative, I am told I have to speak with him. we even tried calling Mercedes of America and you can't get through to them either.

I recently leased a vehicle from Herb Chambers BMW of Sudbury. The experience from start to finish…read morewas excellent and if you're in the market for a new or used BMW I would highly recommend this location. I reached out first through the website as this is the closest dealership in Massachusetts to where I live. They informed me that they didn't have the exact vehicle I was looking for on the lot, but they had another one I was interested in trying out so I came in to drive that one and discuss possible lease options. As I had expected the vehicle I drove that day was not what I wanted, but I sat down with Wilson and he found a vehicle that had everything I was looking for located at the Boston location. He had the vehicle delivered from Boston and 3 days later I came back, drove the other vehicle and we went over all of the lease options. They worked with me and the options provided were considerably better than other lease deals I had seen on equivalent cars from other brands. I have had the vehicle since the beginning of this month and I couldn't be happier with it or the service and support I got from Wilson and BMW of Sudbury. I highly recommend them and will not hesitate to go back when my lease is up and it's time for my next vehicle.

I called Thursday let morning trying to get information on a car Bailey verified the vehicle was…read moreavailable and put in touch with Ken from sales asked for OTD price. Received a video from Ken then no more communication. Called again later and asked for another sale rep. Again verified the vehicle was available asked for an OTD price and crickets. Followed up on Friday morning and requested a manager. I was connected with Charlie, who was very professional and courteous. Again verified the vehicle was available and I made an offer. Only to be called back and told the vehicle had been sold to an auction. I'm not upset with Charlie. Bu I am incredibly frustrated with every mother aspect of this dealership. The lack of communication, the lack of respect for a perspective customer. I suppose if I were to find out that this is how this dealership conducts themselves then it's probably best I did so having NOT bought the car.

Purchasing a car as well as a trade in over 3000 miles away could be stressful but Joey Harrington…read moreand his team did an amazing job. I found my dream car, a 23 Porsche Targa and jumped on it. It was a great price and gave me a good amount for my trade. Joey coordinated the transfer of the car and pick up of my trade. I couldn't be any happier. Thank you.

I visited Herb Chambers Lamborghini and I have to tell you my experience was amazing. I can't wait…read moreto take delivery of my new Urus.

We are incredibly happy with our Kia. The quality is fantastic and the…read morefunctionality/features/performance of the vehicle is simply amazing! Beyond happy with the vehicle!! Our experience with Ron Bouchard has so far been positive. They are somewhat typical as far as dealerships. Sales is not too pushy, but as with any dealership, they make money on sales, upgrades, and service and as such have been predicable with their tactics. They confidently declare they are different from other dealers because they don't charge above sticker price, which appears to be true, but I wouldn't consider it a selling point. While I appreciate not paying above sticker, I would never pay above sticker so this doesn't help much. While I appreciate the straight forward pricing and I would love to believe that they are better than other dealers, anytime someone tells me to trust them, it sets off a bunch of alarms in my head and I worry that if they have to tell me that, instead of discovering that on my own, is it true? Either way, the vehicle is absolutely amazing and we truly love it. I can't say it enough, we LOVE OUR KIA! We also have a Porsche Cayenne and the Kia is as good or better than the Porsche. Nonetheless, the sales process is standard and the honesty/knowledge/promises are as always, questionable. With all that said, would I return to Ron Bouchard Kia? Yes, more for the quality of the vehicle and the convenience of the dealer location.

Inept, unresponsive and overpriced…read more I brought my 2023 Kia Sorento in because it intermittently fails to restart after the automatic stop/start feature shuts the engine off at a traffic light. When this happens, shifting to Park and pressing the start button does nothing--the car stays silent. To get it running again, I have to exit and lock/unlock the vehicle. In the 85,000 miles I've driven, I have never experienced this problem during a normal start after parking. It only happens following an automatic stop/start shutdown. A previous battery replacement resolved the issue for about eight months before it returned. The dealership charged $400 for diagnosis and recommended a $1,300 starter replacement, citing observed surface corrosion on the starter grounding nut. Their recommendation does not fit the failure profile considering it only occurs during an auto-shutoff event. The inspection report provided very little detail about the testing performed or how the findings supported replacing the starter. I sent follow-up questions asking what tests were performed, whether Kia's proprietary diagnostic system had been used to check relevant modules for stored faults, and how they connected the corrosion to a failure that occurs exclusively after automatic shutdown. I wanted a clear explanation before authorizing a $1,300 repair. My questions have gone unanswered for 2 weeks, I have called 6 times over that span and every single time I have been told that I will get a call or email back with answers and have to date received nothing. Its apparent that they put very little effort into the debug and wanted to collect on an overpriced mechanical fix that is likely unnecessary based on the failure modes provided to them. They failed to use the only proprietary debug tool they have that would provide pertinent details on the issue that you can't get from a non-dealership mechanic. When pushed for details they went unresponsive. I still have no clear explanation of the findings or why the proposed repair is justified. Six follow-up calls should not be necessary to get basic questions answered--and they still haven't been.

I had a really stellar experience with Prospect Auto Sales. Their lot was full of really decent…read morecars and there were a lot of options under $10k. Great guys and their process was streamlined & easy. Details of my stellar experience: Firstly, they answered my emails immediately. I figured they may go into a black hole as dealers may use the phone more but the opposite happened. Every question or concern was addressed quickly; I never waited around for an answer. Secondly, they were extremely welcoming and let me try out about 5-6 different cars in one afternoon (rapid fire.. one after another). I had a feeling my car was on the lot but wasn't sure which one would be "it". They let me test the cars out and make my own determination. I even remember them pointing me to a lower priced car over a more expensive one when I was making my final decision. When I found the car I loved, I drove it twice that day. On the second drive, I remembered I had a work call to take and they let me sit in their office at their desk and take my call w my headphones and laptop. No judgment at all that I lost track of time. They were extremely accommodating but in a very relaxed way. I am lucky they knew to buy this car from the auction because somehow I got a car that drives brand new for $6995! The car is old but it's almost impossible to tell. I've been showing it off for 2 weeks and asking friends an family what year it is. They all thought it was 8-10 years newer. Thirdly, once I picked the car they were quick with the paperwork but patient with me getting all the loan details sorted out. They even advocated that I go with my own credit union over any banks they had relationships with. They didn't even ask me for a deposit which was surprising but it helped build trust between us; they new I would come through with the check. I didn't even try to negotiate because I knew the car was priced right and I felt very comfortable that I was getting a great deal. Love the car & so glad they saw this gem and picked it up! It drives amazing & they even put in a new battery right before I got it. PS - I used to own a 2015 ILX and I can hardly tell the difference with this 2004 TSX. It's like I got the same car for half the price! I'm still shocked. :)

We bought a Honda Pilot here for my husband many years ago and David the owner was great. It was…read moreour first time here. We live in Maynard and he let us take the car home for the night to let our mechanic look at it. We bought the Honda and love it. Last fall my car died unexpectedly and we were scrambling to find something. We let David know what we were looking for and we test drove some cars, but we ended up getting a car somewhere else. When my husband called to let David know, his response was, "oh good I'm so glad that you found something". David is a class act and a very honest man. We highly recommend Prospect Auto Sales.