To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

Very good customer service. I called to schedule an appointment in advance and everyone took great…read morecare of me. I have been visiting this branch for a long time and im really happy with fhe ours of operation they have.

A very friendly and helpful staff at this branch, which has been (in earlier iterations) our bank…read morefor almost 40 years, through mortgages and home equity loans as well as ordinary banking. Inge has been particularly helpful, but everyone else seems to be also.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Went to the bank to open a business account and my experience at this location was great. Isabel,…read morethe Assistant VP, greated me and helped me to open an account. She was very professional and explained everything. This bank/location is awesome and would recommend people for consumer or business accounts.

my account just got hacked! was fixed within 24 hours!!, great customer service! caring,great…read morepeople! if you want "old time" banking, "this is the bank for you!"

I have 4 different accounts with this bank. Great staff. They know me by first name. I like their…read moreapp for moving money around between the different accounts and, I can easily deposit a check with my cell phone. The Davis Sq. branch has Safety Deposit Boxes. The boxes start at $45 per year! The Teele Sq. branch has off street parking and a drive through window. I've been with this bank for over 30 years now.

I have been with East Cambridge savings sense 1970, have always been treated very well and helped…read moreme with buying most of my properties.Now have been using the Broadway branch in Arlington best associates ever and from the east Cambridge branch, Essie,and Natasha are always friendly and respectful and ready to help us.Ill always stay with them thanks Ladies Tony I

I have no idea what happened or how it happened, but things at this branch have completely turned…read morearound. The last several times I've stopped in, everyone had been lovely and helpful. And when I had a bothersome problem, they stopped everything and really went above and beyond the call to make sure I had everything I needed. Whatever you guys did, just keep doing it.

The line is always out the door no matter what time you go. They clearly need more bank managers or…read moresomething because you'll wait at least 45 minutes to talk to someone. It sucks! However, the managers are very nice and super helpful once you actually get up to the counter. You'll be out very quickly once you get some service. There are always just too many people here. I feel bad for the workers here as they never get a break. They are super friendly and helpful though!

Plan on spending your entire saturday in there insane lines 1 person at counter but like 6 other…read moreworkers just walking around doing nothing this place is same every week lines out the door so many people just walk out there was 20 people in line the second teller walked away said it was her lunch and just never returned spent 90 minutes in line that is not acceptable

I had a business account with them couple of years and I never asked for any help. The only time…read morewas today and I was not happy with the service. I will change this bank as soon as I can.

My bank since I moved to the area in 2000, back when they were directbanking.com. There is a…read morereason they remain 5-star and have kept my business for so long, because everything about them is what a bank should be Local roots, top notch service, no hidden fees and great products. You name it, Salem Five has it. Want free coin counting in this location? They've got it in house. How about very short lines? I don't think I've ever seen it busy where I waited for more than two people in front of me. Eeeemmm is that free Keurig coffee and CNN playing in the background in the lounge area? Nice touch! I don't get why people tend to gravitate towards something like Bank of America unless we live among that many zombies in America. All I ever hear are horror stories from customers there as I secretly laugh with glee how my bank has never taken an illegitimate penny from me. Do yourself a favor, drop the zeros and go with the local hero, you'll never change banks again.....I can assure you of that.

Just now was trying to get into the ATM-just the ATM to use to deposit money and a woman who…read moreclearly works there stopped me and said to wait a minute-that they weren't open. It's the ATM, I'm not going into the bank and she was consistent in not letting me in. EXTREMELY RUDE! I do not have a minute to use the ATM that is available 24/7. I will not be going back to this branch in Medford. HIRE NEW EMPLOYEES AND TEACH THEM RESPECT!

Citizens bank has this whole section online about how they redeem savings bonds in person, yet any…read morebranch you go to tells you to do it online? Yes I'm fully aware I can do it online; but I use your bank and you claim to cash them directly at any branch so DO SO. Why claim services you don't follow through with? Like what's genuinely the point besides creating a frustrated customer? This country is such a joke.

Really great people to work with! The staff are all friendly and Nick the CEO is excellent and…read moreeasily accessible. I help my church as a trustee and we recently had a difficult refinance situation which we had been turned down by other banks about. After reaching out to CCU I received immediate attention and talked to Nick about the next steps. Within days we had a great plan in place and within a week or so we had a deal that saved us a great deal of money and heartache. I had never seen a bank take that kind of initiative in helping out people (in our case a board of volunteers) make a very important decision. Based on this experience, I wouldn't hesitate to refer them to my family, friends and business contacts. Highly recommended!

Really nice folks!. Old fashioned values: they give out lollipops & free coffee & they have…read moregoodcustomer service. And credit unions are always better than banks in my book!

I'm surprised no one has written a review, but then again maybe I shouldn't. I doubt that any new…read morekids who just moved in town (who are the ones who would write reviews at this site) would even notice this place. I've used this bank for years. It's an old fashioned bank: no ATM, one office, low employee turnover. Thus, the help gets to know you. Their financial managers are smart; they pay some of the best interest rates around consistently. It is a well-established bank; it survived the Great Depression. Do yourself a favor: Keep the money in the community and do business with them.

I love this bank. Have banked here since I got my first paycheck. Real community bank,…read moreexceptional service and the really go out of their way for their customers. Very knowledgable and long tenured staff who all make you feel how important your business is to them. Agree with other comments - go local - it makes a big difference. Mrs. G