I used Britt's Pro Packing and Moving on 04/04/2020. Some of the guys smoked pot while driving from my old house to the new one. I also found beer cans in my garage after they left, and I do not drink beer. Most horrifyingly, when I went upstairs at the end of the night after they left, I discovered that someone had clogged my toilet and did not tell me. No one else had been in the home except me and five moving guys. I shouldn't have to plunge someone else's poop at the end of a day of moving. I was quoted four guys moving me over 7 hours. In the end, they sent five guys and it took 9 hours. They had to do two separate loads in the truck, which I understand. They recommended that I stay in my new place and show two guys where things went while three guys returned to my old home to get the second load. I was OK with this as it presumably saved me money. When I returned to my old home the next day to make sure all was well, there was trash everywhere in my yard and inside the house: cans, bottles, candy and snack wrappers, chewed gum, paper towels. I expected to return to my old home and mop the floors but instead had to spend an extra hour with a trash bag cleaning up inside and outside. At my new home, two guys spent an hour attempting to put together my bed; they said it was missing pieces. I just assembled it myself and every piece was there. Did they really try or was it being intoxicated that was causing the issue? When it was time to pay, I was asked to write a check to the driver Michael rather than to the company. I did so but now am concerned what was going on behind the scenes with that. For what's it worth, I tipped all five guys. I called the owner Debbie regarding these items and she stated she would get back with me. When she called, she stated that she was so sorry my father had died and that they'd be sending a $100 refund check... that's right, she didn't even know who I was. I asked her to call me back when she knew who she was talking to and how she would make the situation right. It's been over a week and no return phone call or refund of any sort. I purposely used a local, woman-owned small business rather than a big corporate moving company. I expected excellent customer service and instead got the runaround you'd expect from a corporation. Do not recommend. read more