I booked a "deep clean" in preparation for out
of town guests and a birthday party. The cleaning that was completed was cursory at best - the more visible items were completed (shower door cleaned, carpets vacuumed), but once I started walking around I could see there was visible dust everywhere and none of my bathroom countertops had even been wiped down (let alone my upstairs floors cleaned, bathroom and kitchen cabinets wiped down, baseboards cleaned, doors cleaned, etc etc - things explicitly listed on their website). I contacted the company immediately and received a prompt reply. I was asked to send additional photos (I had already sent some via email) and asked if they needed more, as what I sent was just a snapshot of the uncleaned areas - I was informed that what I had sent would be sufficient. I was offered a "re-clean" or a refund for the "deep clean" ($59.99). As many of the items were included in their standard package, I didn't feel that was an appropriate refund amount and opted for the re-clean (even though they made it extremely difficult, telling me it "had" to be done within 48-hours of the original cleaning - which meant the morning of the birthday party or the next day, with a house still full of out of town guests; the next day, when they would all depart, was too far from the original clean).
The "re-clean" lasted for approximately 45 minutes and consisted of the original cleaner coming back to my house with her phone to reference the photos I sent. Which means, of course, that when I told the company that my doors weren't cleaned and attached several photos of examples throughout the home (and was told not to send more, as what I had sent was sufficient) she cleaned ONLY the areas from the photos (so yes, that means the area I sent from the one door was cleaned - no other parts and no other doors. I kid you not). My cabinets have yet to be touched, and most of my baseboards, doors, shower walls, floors and bathroom countertops are still dirty. I contacted the company again and was informed that they had "confirmed" that their cleaner had cleaned the areas discussed. When I pushed back, the representative said he would make some more calls and contact me within 5-10 minutes. A mere 24 hours later, I received a text message apologizing me for "the inconvenience" and informing me that I had been refunded $20.
This was a cursory excuse for a standard clean and an absolutely abysmal "deep" clean. Poor customer service. I will never use this company again. read more