Flew in Club Suites the other day and it was a decent experience. Booked direct and was able to…read morecheck-in online with a boarding pass, pending document verification at the airport. Terminal 5 at Heathrow is for British Airways with a separate check-in for Club. To my surprise, the queue for full service check-in was quite long. There was a dedicated bag drop line along with a document verification line. The priority screening was helpful for Club passengers although the security process was rather chaotic.... Boarding for long haul flights at B gates is a couple tram stops away. There are limited food options once at the B wing. The 777-300ER was in great shape, especially the cushions in Club Suites. There was a sliding door with my suite which was available after takeoff. I was extremely impressed with the catering out of Heathrow, which seemed to be done by Do & Co. Each course was presented and plated separately. The quality of each course was excellent. I was serviced by the in-flight manager whom addressed me by name with every interaction, which was surprising. Between meal services, I found the crew to be lazy as I had to head to the galley to get more water, some snacks, or a drink. Rubbish wasn't collected from my seat either. The dust bins were rather hard to find in the galley. My flight from Heathrow departed on-time and arrived on-time to SFO.

I booked a flight from Cyprus to Washington for my friend's wedding. I paid extra so my ticket…read morewould include baggage and seat selection with no additional fees. A few days later I received an email stating BA changed my return flight to leave from Baltimore not Washington Dulles. Since I will be unable to travel to another city and state for the flight I asked to be rebooked on a flight leaving Dulles. I was then informed I would need to pay to pick my seats. I told the agent I already had a ticket that included seat selection but was told there was no "free seat selection" on my new flight. I said my seat selection wasn't free but included in the ticket. They said because my flight changed due to "operations" that I would need to pay for seat section. I paid €170 for seat selection. Seven days later I received an email saying something was wrong with my booking and to call. After a 27 minute phone call I had to reenter my credit card information and was told I needed to check back in 7-10 days to see if the card was actually able to be charged. It really doesn't make sense to fly BA again when there are better options out there.

We went to Europe and back on Norwegian Air. It's considered a budget airline, but everything…read moreseemed fine. We might have been lucky, but the flight departed and landed on time. Our checked luggage also arrived safely. The seats and bathrooms on the plane were normal. Norwegian Air charges for every little thing. It reminds me of Spirit Airlines and Ryan Air. They charge extra for: carry on bags that weigh more than 10 kg checked baggage (has to be under 20 kg) snacks (no free pretzels) a soda or water on the flight meals seat reservation for "low fare" tickets connecting flights per leg rebooking and more The whole check in process could be a nightmare if you don't arrive three hours before your flight. Maybe because they even charge for carry on bags over 10 kg, they require everyone to check in - in person - at the counter. The check in line for Norwegian Air at London Gatwick was super short (lucky?) and the employees were nicer here than they were at Oakland Airport. You can't check in online, so there's no point in downloading the app. Skip the optional package that includes a checked bag and food. Pay for your checked bag separately. The food is not good. Just make sure that you bring on your own tasty food on the flight because you may get jealous of what looks like yummy food (but it's not). The flight attendants are oddly snobby. They are more professional than some U.S. based airlines, but they are not friendly in general. The Boeing plane I went on had cool dimming windows and working entertainment screens that had plenty of movies and tv shows to keep me distracted from the long, non-stop flight.

Direct flight from London to San Francisco. Norwegian use the new Boeing 787 Dreamliner. The check…read morein was not as smooth as the other airline! I don't know is because the Gatwick airport or Norwegian themselves! The flight was on time and very comfortable. No problem on legroom. The seats has very good back support too. On board services are good. The flight attendants responded quickly.

Moving by itself is stressful. Moving with a pet is even more stressful, especially when it…read moreinvolves flying. The transport regulations here in the UK are such that when you need to transport your pet onboard a plane, you will need to work with an pet traveling agency. They will be the middleman between you and the airline and will organise all the communication with both parties. I had gotten the contact details from Jayne at Redcoat Express from United when I inquired about "shipping" my dog Momo from London to San Francisco. In fact, they had given me name of 4 agencies, but Jayne responded first and that - to me - is a really good sign. Throughout the whole process Jayne was on top of things and organised it all beautifully; she made me feel very much at ease. Here's a bit of information for dog owners, when you need to fly with your pet to the US: * at least 30 days prior to departure, make sure your dog's rabies vaccination is up-to-date; * 10 or less days prior to the departure, go to your vet and get a Health Certificate and have them stamp page 28 in your pet passport; * contact Jayne at Redcoat Express and ask her to handle the paperwork for your dog; she will also make sure that you have the right travel equipment: here's what we needed: - travel kennel must be airline approved (we used http://doggiesolutions.c... ) - two water dishes, absorbent material/shredded paper with blanket/bedding that dog is used to for the base (no toys, collars or food is permitted in the travel kennel) * at the day of travel, one of Jayne's colleagues will meet you at the airport; this is where you will part with your friendly canine companion. What I really appreciated about working with Jayne and her colleagues that above all they were really nice and helpful. I contacted Jayne on her mobile several times and she always picked up immediately. On the day of departure, we realised that we'd forgotten to bring the water trays, which we had filled with water and frozen in the freezer. She laughed and said that they always have spare containers anyway. Her colleague - Tony - who met us at the airport was also super friendly too. What happened was that our dog kennel looked a bit small for our dog and he was concerned that the airline might reject the size. Instead of freaking us out - however - he said that this happens all the time and that he has other-sized kennels at home and would simply switch it out if the airline made fuss; luckily all turned out well and the kennel size was fine. Wonderful customer service! Just to show you what is involved from a monetary point-of-view, here's what we paid: - Pet Air Fare - £ 550.00 (based on the weight of our dog and travel kennel combined) - Airlines Surcharges - £ 99.80 - Agent Export Documentation Fee - £ 55.00 - Agent Export Customs Entry Fee - £ 25.00 - Meet at Heathrow Cargo area - £ 75.00 (meet time is 4 hours prior to departure time) Total amount...£804.80

We purchased access to the Aer Lingus lounge because we had a long wait after being dropped off…read morefrom our cruise early. First mistake was thinking I would actually get to use the lounge. First we were turned away from checkin because we were too early. The girls counted on her fingers and said " come back in an hour". So I come back in an hour and she turns me away again, " come back in an hour , I'm sorry I counted wrong". When we finally get to the lounge I found there was nothing but soup and rolls to eat, aside from some wrapped cookies. There was a decent self service bar with wine and spirits. So they got two stars instead of one. Aside from that the place was clean enough and there was plenty of seating. (Which was no surprise because who would want to pay for this.) I paid $32 USD and all I got was a bowl of soup and a drink before having to depart for my flight. This was a total ripoff.

Horrible experience JFK DUB LON: 1) Flight was delayed 3…read morehours on the way out of JFK to DUB 2) Called to reschedule connecting flight - waited 45 minutes on line 3) Agent cancelled by mistake my reservation but did not tell me anything 4) The only star goes to the Aer Lingus JFK counter crew that was able to fix my ticket after calling their main office 5) Flight from Dublin to London was delayed 1 hour - they changed gates without telling anyone Bad Experience from LON DUB JFK 1) Was second on the line before boarding in LON and the agent told me my bag was too big (size wise not weight) to fly to DUB - I explained my flight was International and had a connecting flight only. 2) Agent made me take my medicines out of my carry-on and sent it as luggage 3) When I arrived in DUB, I went to the connecting flights counter for Aer Lingus, I explained situation to the staff and they said that they have already told the agents in London to allow travelers to America with their carry-ons. They apologize but there was nothing to do at that point.

There's a reason this airline is rated best run in the world...IT IS! Our managing partner…read moreinsisted I go to London during the height of the coronavirus pandemic, so I reluctantly took Emirates to Heathrow. If you've never been on a giant Airbus with just seven passengers with about the same number of flight attendants, it's an experience not to be missed. Flying for several hours, we all got to know the cabin crew well, plus each other. The pilot, co-pilot and navigator even circulated through the cabin once autopilot kicked in. Emirates won me over as a passenger for life by upgrading my already-cheap business class ticket to first class (they upgraded the whole plane to keep all 7 within easy walking distance LOL). On a normal flight, Emirates has great service, terrific food and very comfortable seats. We took them on a recent vacation to Zanzibar, so I knew they were stellar. If given a choice that includes them I will ALWAYS pick Emirates from here on. They freely pass out expensive champagne and there were two showers on the plane plus a full manned bar. The flight attendant even indulged my curiosity to see the "honeymoon suite" complete with bed and rose petals LOL. The strangeness started at the airport on both ends: maybe 2 dozen people were in the whole place (see pic). Emirates boarding can feel pretty exotic...the uniform includes a nod to their Dubai headquarters with an unusual loose scarf attached to a pillbox hat (sort of 1960s Pan Am meets the Arab world). Both the crew and the passengers are like a United Nations cross-section of the world. With Emirates cabin crews, they don't employ cranky unhelpful grandparents wearing Crocs with modified t-shirts and wrinkled pants. While diverse in ages and nationalities, the cabin crew is remarkably well-dressed: sleek suit and tie for the men, high-style dresses with pumps (impressively worn the whole flight) for the women. None of the cabin or flight crew were Emirati, they hailed from Asia, Europe, Africa and the US. Everyone was unfailingly polite (almost Stepford Wife-like). One nice and unexpected touch was all the free time everyone on board had. This must be what it was like to fly in the 1940s, and felt pretty glamorous chatting casually with all onboard, despite everyone wearing a surgical mask when not eating or drinking. No one even cracked a smile at my face mask plus plastic clear face shield (courtesy of the surgeon hubby, hehe)...people even asked how to get something similar.

Emirates is a great airline, if a little expensive. It has more baggage allowance in economy than…read morethe other airlines - up to 30 kilos. Its pretty flexible, and the staff service and food are both very good. They are professional and efficient, so you know that you are in good hands. The stopover in Dubai also makes for excellent duty free shopping. You can buy anything from electronics, watches, jewelery, and clothes to alchohol and even win a sports car! Or more reasonable Arab delicacies like stuffed dates. This is a very good airline, and the baggage allowance gives you a world of freedom to shop to your hearts content.

Salman Air is an airline currently in development which is going to launch at 2025. They are…read morefocusing on providing exceptional comfort and serivce to their passengers. By offering the latest luxury fleet, Salman Air is soon going to establish itself in the market. Cant wait for 2025!!

From the owner: This airline is currently in development and would launch at 2025.read more

First time travelled on Virgin Atlantic. Nice leather seats in Premium economy. Washrooms were kept…read moreclean unlike other airlines. Flight attendants were friendly and there to help. Special meals could be definitely healthier. They were greasy and heavy on the tummy. Entertainment wasn't that great and movies were boring. They could do better to have more comedy International movies for long haul sectors.

Virgin Atlantic was created in 1984 by Richard Branson (1950-), headquartered in Crawley, West…read moreSussex, England. The maiden flight from London's Gatwick to Newark was on June 22, 1984. Today's flight VS47 is from London's Heathrow lhr T3 15:45 to New York's JFK's T4, 18:50. Aircraft: Boeing 787-9; 1, 1, 1 Seat A5, w/ the sun on my side. Duration: 06:50 Toiletries: REN Clean Skincare Service: 5/5 Foods & drinks: 4/5 Comfort of the seat: 4/5 The business section is full, but from the announcement, the economy isn't: it asks the passengers to sit where they're assigned for the balance at take off; then they can make themselves comfortable wherever. It's a day flight. We'll have a full menu shortly after taking off, and a high tea before landing. The minibar is mostly empty. The VS Lounge on the ground is far better than the Amex Centurion.

Well. I got to Germany ok and I was a United fan…read more My flight back home took a turn. The first leg of a two leg journey home was canceled. I got an email telling me. United had put me on Eurowings, who was useless. Trying to reach someone is obviously not something they want, since it's next to impossible. 4 hours of trying to reach United, on the night of my goodbye party, I was worn out. I had text, app messaging, and phone calls all going, in hopes I'd get help. I was on hold 20 minutes and was disconnected. That happened twice. I got a reply on the app and was told that my flight wasn't canceled. He told me I should check the website, which I did and it showed canceled. As I ended with him, the text feed hit and that representative showed that yes, indeed, the flight was canceled. He offered to book me on the next day, which I declined. I needed to be home when I planned. So, I had to leave 4 hours earlier and has three flights to get home. But, it would get me home. I'm really grateful for that rep. Once I got to lax I learned that my bags didn't make it and were lost. Nobody really cared that much, but everyone was friendly. So, I got home three days ago. I'm still waiting for my luggage. I'm told that it's found. When I look at the website for the delivery, the status says "Out for Delivery Delivering 2 bags yesterday by 6:30 pm." Out for a yesterday delivery? Ok. I'm not really a fan right now. Three stars for the kind flight staff that helped me, since my back was killing me. And the Lufthansa flight staff that moved me to a better seat. And, for the guy that said he would send me a $100 travel voucher, and also offered a sincere apology. The $100 feels like a very small token of consolation. But it's something. I would have done no less than $250, but that's just me. Mostly, I liked that he owned it and apologized for the trouble experience. He nailed it. It was terrible, and I hope I get my luggage soon...

You have to appreciate familiarity and dependability sometimes especially when you are away from…read morehome. United is a safe spot for me. Another great trip here and back home to San Francisco.

I'm a million miler on a large alliance so I can be biased but for the destination choices, ease of…read morecheck-in, ease of boarding, etc., I was quite surprised for my first time on a trip from Lindon's Gatwick airport to Mallorca. For the category it probably deserves four stars as agents were pleasant, on board attendants enjoyable, and our flight departed and arrived on time. I've taken other econo airlines in SE Asia and in the US and this one was certainly better. My ONLY issue - the seats do not recline which is a no-deal for me as it hurts my back so unfortunately I'm a one and done customer. I like how they price luggage based on weight.

It serves its purpose. It's a "low budget" carrier but the costs add up when you tack on all the…read moreextra fees. I did not have a lot of choices for this route and EasyJet's timing worked out. I won't take it again unless I have to. On the plus side, the flight was on time and the bags came out quickly.

Absolutely terrible service! Once upon a time you could rely on a streamline booking. Not any more!…read more This morning Streamline taxis left my disabled husband waiting in the rain for over an hour, cost him £35 in train fared for a train he couldn't catch, and ruined a much anticipated and needed leisure day after nine extremely difficult months. When I (repeatedly) phoned Streamline to check if there had been in any progress on locating a car, or even an eta, I was told with varying levels of disdain that "journey times aren't guaranteed", despite the fact that we'd booked in advance! When I calmly observed that "I'll show up when I feel like it" is not a business model I was accused of "having a go" at the operator. I understand that a lot of businesses were impacted by lockdown etc, but their attitude is simply unforgivable. I wouldn't trust Streamline Taxis in their current state with any journey that was important to me.

Drivers excellent- but lack of honesty from the dispatch team - ordered a cab 7.43 & told 15 - 20…read moreminutes . waited nearly an hour despite 3 phone calls but no communication before apologetic driver arrived. COMMUNICATE WITH YOUR CUSTOMERS. LIFT YOUR GAME - or UBER will consume your business