Disgusting service! Was at Sainsburys in West Green when an old man fell outside in the rain. We…read morehelped him up and Sainsburys brought out a wheelchair for him. He was very wet and said his taxi was 5 mins away. After 15 mins no taxi so we rang Metro who said they hadn't caught his name or address (no idea why didn't just send taxi anyway as the guy was clearly old!) So we booked for him and they said they'd be 15 mins. 20 mins later no taxi, rang again and they said driver was on another job (they knew he was old, had fallen over and was wet & cold so not sure why didnt prioritise? ).Finally after Sainsburys security rang them as well they turned up, an hour after should have been there! We got him into taxi and the driver basically asked us what he wants us to do with him, he's old doesn't want to take him. We explained we don't know him so can't go with him. He then just sped off in huff! We've told Sainsburys not to use Metro and advise that no one does! When we rang to complain to Metro the guy said he didn't understand and was confused (even though was the same guy we'd been talking to all night) and said let me put you through to someone and it just went through to answerphone! They will probably just delete the message. I hope the old guy got into his house OK but don't bet on it as the drivers attitude stank! AVOID

Used them twice this weekend after finding them on qype and i was thoroughly impressed. they were…read morepunctual, friendly and a very fair price. will definatly use them all the time now!

friendly reliable service, picked us up at the time requested both going out and coming home. Would…read morebe more than happy to use RH10 Cars for all my future journey's.

Metro Cars - you can even book by Blackberry Messenger PIN: 22202d5d…read more Best Service in local Gatwick/Crawley area!

They are good indeed ! Best cars in South !read more

Punctual, Reliable, and fairly priced! +++++read more

A good reliable taxi firm. Make sure you ask for a price first thoughread more

We were given two numbers to ring by our friends down in this area, 01293 430430 for Carline and…read more01293 820820 for DSM Horley. We rang Carline wanting a taxi to go to the airport, they were very offhand and brusque on the telephone and made it quite clear that they weren't really interested. Rang DSM Horley and received very good service. So next time we come down and leave our car at our friends' house then book a taxi to the airport, we'll be ringing DSM Horley first, not Carline!

First class service and reasonable prices - about half the cost of Checker Cabs at Gatwickread more

Where to start. Brilliant from start to finish. Our family used Airport Cars 5 times in the past…read moremonth. Drivers on time, corteous, friendly. Prompt texting re drivers arrival. Great office back up. Our routes were Heathrow to London hotel, london hotel to Heathrow, London hotel to Gatwick, Stansted airport (late arrival by 2 hours in the middle of the night and driver still waiting) to Ashford area in Kent, Kent to Heathrow. Would definitely recommend and for sure we would use again. We felt the fares were very reasonable for great reliable service. Made the holiday connecting in many different directions so easy. Gold star service. Thank you very much Airport Cars.

Great service. Knowledgeable driver. Easy website. Would have liked to have gotten a text…read moreconfirming my booking at least 12-24 hours prior tho. Would still recommend

They were so nice on the phone really helped me out…read more A lovely driver picked us up and was very cheap. I would recommend

From the owner: We only use cars that are designed for your comfort. Always clean with smartly dressed drivers…read moreproviding an image you will want to be seen with.

19 pounds for a 4 mile journey at 1430. 11.50 in the morning rush…read more 19 pounds will not be using them again. RIP Off. If I was paying cash I wouldn't have paid that price but unfortunately it was an app.on my phone. Please be ready to be fleeced

Booked a taxi online three days in advance of needing them and received a confirmation email…read morestraight away. 25 minutes before pickup they send me an all-caps text message (copy and pasted here, no joke): ITS THE TAXI COMPANY IM SORRY WE ARE FULLY BOOKED TODAY AND CANT COVER YOUR JOB SORRY Absolute farce. I called them up and was told "well you booked online, obviously we can't guarantee those bookings". Unbelievably inept. Avoid.