Flew in Club Suites the other day and it was a decent experience. Booked direct and was able to check-in online with a boarding pass, pending document verification at the airport. Terminal 5 at Heathrow is for British Airways with a separate check-in for Club. To my surprise, the queue for full service check-in was quite long. There was a dedicated bag drop line along with a document verification line. The priority screening was helpful for Club passengers although the security process was rather chaotic.... Boarding for long haul flights at B gates is a couple tram stops away. There are limited food options once at the B wing. The 777-300ER was in great shape, especially the cushions in Club Suites. There was a sliding door with my suite which was available after takeoff. I was extremely impressed with the catering out of Heathrow, which seemed to be done by Do & Co. Each course was presented and plated separately. The quality of each course was excellent. I was serviced by the in-flight manager whom addressed me by name with every interaction, which was surprising. Between meal services, I found the crew to be lazy as I had to head to the galley to get more water, some snacks, or a drink. Rubbish wasn't collected from my seat either. The dust bins were rather hard to find in the galley. My flight from Heathrow departed on-time and arrived on-time to SFO. read more

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I booked a flight from Cyprus to Washington for my friend's wedding. I paid extra so my ticket would include baggage and seat selection with no additional fees. A few days later I received an email stating BA changed my return flight to leave from Baltimore not Washington Dulles. Since I will be unable to travel to another city and state for the flight I asked to be rebooked on a flight leaving Dulles. I was then informed I would need to pay to pick my seats. I told the agent I already had a ticket that included seat selection but was told there was no "free seat selection" on my new flight. I said my seat selection wasn't free but included in the ticket. They said because my flight changed due to "operations" that I would need to pay for seat section. I paid €170 for seat selection. Seven days later I received an email saying something was wrong with my booking and to call. After a 27 minute phone call I had to reenter my credit card information and was told I needed to check back in 7-10 days to see if the card was actually able to be charged. It really doesn't make sense to fly BA again when there are better options out there. read more

I had a smooth flight with British airways. The food and drinks on the flight were okay. I had an early flight and received pretzels and a drink, gnocchi meal, a cheese and onion pastry with a drink. Everyone that assisted me on the flight was polite and helpful. read more

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British Airways is based in the United Kingdom, flies to several dozen countries, and carries tens of millions of passengers per year. This Yelp listing is for the British Airways check-in counter and concourses in Heathrow Airport. In 2025, my husband and I flew from Pittsburgh to London to Barcelona on British Airways. Our flight from London to Barcelona departed over 1.5 hours late. The gate changed, which we noticed on a sign but did not hear on any loudspeaker announcement. We at least had a seat in which to wait. The boarding process could have gone a little more smoothly. They did audibly call groups by number, but an employee told me to go into a short line to board the plane and told my husband to go into a long line, although we were in the same boarding group. A woman whose seat was in the last row on the airplane criticized me in the concourse and on the airplane for boarding before her. The pilot tried to make up time in the air, but we still landed late in Barcelona. read more

British Airways - Sign in concourse - Airlines Near Me - West Drayton, XGL

Seattle to London business class Crisp polite professional flight attendants. Sears reckoned enough to sort of sleep on an 8 hr flight. More butt cushion wouldn't been nice. My headset had been used the cord movement caused loud popping and clicked constantly. Good entertainment. Bathroom lines short. Food. Loved my meal. See picture. Had choice of three. read more

British Airways - Business class beef stew. - Airlines Near Me - West Drayton, XGL

Would pay four times the economy fare to fly business class trans Atlantic? Wife and I did it four times in the past 9 months. Late September 2024 wife and I flew from San Francisco to London, and then London to New York City. Late April 2025 flew from Portland, OR to London, and then London to New York City. All four flights by business class. $3800 per person to go from SFO to LHR. 70,000 Alaska Airlines points plus $1000 per person to go from PDX to LHR. At San Francisco and Portland, we can eat hot food in the BA or Alaska Airlines lounge by showing our business class ticket. There is an additional cost of $120-$150 to book your individual seat. Otherwise you can select your seat at no charge 24 hours in advance of the flight. In our case we could wait until 7 days before the flight due to our status with British Airways. Going by Business Class means we can eat in the British Airways lounge at Heathrow, check in our luggage, go through security and get our paper ticket all with the Club World or business class line. Like Hawaiian Airlines, British Airways doesn't have the capability to store tickets electronically in android phone's wallet. British Airways' Boeing 787-10 can seat 256 passengers with 1 restroom for the 8 First Class open suites, 3 restrooms for the 48 flat bed Club World seats, and 2 restrooms between the 35 World Traveller Plus and 165 standard Economy Seats, with 2 more restrooms in the back of the plane.   The seating configuration is 2-4-2 in standard Economy, 2-3-2 in premium economy, and 1-2-1 in business class. Each business class lay flat bed seat takes up the same amount of room as 4 economy seats, and every business class seat is by the aisle. The lay flat seats are 72" in length, compared to 31" pitch in economy and 38" pitch in premium economy. 10 hour flight starting at 7pm and landing at 1pm the next day, flying over the polar route at night and during the daytime mainly over ocean. So there was no demand for window seats going from the West Coast to London. London to New York flight was an 8 hour flight during the day, and I just missed out getting a window seat within the 7 days before the flight. Full meal with appetizer, main course, and dessert and unlimited beverages. Only time I ate British food during my trip, as ate Indian, Thai, Turkish, Chinese and Italian food in London. White leather vanity kit include eye shades, disposable socks, toothbrush, toothpaste, mouth wash. Don't toss that White leather kit, as it sells for $90 on Amazon. Great entertainment with airline provided excellent headsets and displays built into the back of the seats, and adjustable angled. Best thing of course is the lay flat seats, and being able to get 4 hours sleep between dinner and breakfast, and waking up the next day refreshed. It helps that no crying babies nor loud snorers. read more

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We got to the airport early and it seems as if they don't open the check in counters until three hours beforehand. There were two lines and both were long. One line was meant for "Club Europe" and the other was the regular line. When it was time to board, there was a large crowd of people- disorganized. The sign said all groups, but they were only taking the first few groups. There was space for people to queue up in a better manner, but it was not utilized. Club Europe is the short-haul business class. The middle seat is left free, with a tray table that can be used by the passenger on the left or right. Club World is the long-haul business class cabin. The cabin features lie-flat beds and also a door. read more

BRITISH AIR - NO DELAYS... We started our European journey from the Miami International airport direct to Heathrow, England on British Airways. Twenty days later, we had a British Airways connection flight from Edinburgh, Scotland airport back to Heathrow with a short 1.5 hour no frills layover. Then a long nine hour return flight to the Miami International Airport. The three flights were not delayed and the staff at the airport were friendly and guided us well. The flight attendants were attentive and we were provided food and liquor on the two extended flights. The negatives were the charging stations and the tv hand set were not working properly on board. read more

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What was good People behind the check-in counter at LIS were very nice and efficient. Flight attendants on the LIS/LHR were genuinely nice and friendly people. I'm sure this is not at all what senior BA mgmt intends. Not good Check in at LIS gates opens at 415am but no one arrived until 455am. I got up at 3am for this!!! read more

Zero stars. Standing room only on a bus near a plane waiting for a flight crew. Why didn't they leave us at the gate where we could sit?

I think I wouldn't mind British Airways so much if I didn't normally use United, which is getting more efficient by the year. The British Airways app has no live activities. So you don't get live updates for gate changes or delays. You're not even notified via text. You have to go into the app itself and drill down into your specific reservation and keep refreshing to get any type of update. They don't also have electronic tickets through the app. It's a pdf sent to your email. After last year, running into the security feature they have where screenshots of tickets don't scan, we just automatically get our tickets printed out now as a safety measure, but overall it's just not a great design. Additionally, there's no map for the terminal in the app like United has and there's no baggage carousel number sent to you when you land. All small things that add up to a more rough flight experience. All in all, they are often our only option for flying to and from LHR, and would probably be a 3.5 otherwise, but we definitely wish they put a bit more money into developing the logistical structure United has. read more

Boarded our flight back to LAX from Heathrow in London. We have a very friendly professional crew ready for our 10 3/4 hour flight in this spectacular Air Bus A-380 two level aircraft. We're moving out to a runway. We experienced a 2 hr delay due to weather and a technical issue. All is good now they brought us a glass of wine which settled everyone down, BA knows what they're doing. We were provided with a menu everything looks delicious. Our 5721 mile journey has just started we lifted off at 179 mph into the gray overcast 64 degree London skyline . Expecting 80 degrees in LA 10 hrs later.... We're making our descent to LAX after delightful flight delicious meals, attentive staff, quiet cabin to catch up on sleep just a fantastic experience we should be touching down at 7:15 PM thank you British Airways, you've got class read more

British Airways business class from ORD to LHR is all right. Competent staff, comfortable seats, ok amenity kit, good drinks, reasonably good food, actually too much food, good entertainment center options. I wish I didn't have to pay extra for seat selection when booking through partner AA. Other than that, I can't complain. Thanks B.A. read more

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I flew on British Airways from Heathrow, London to Dallas, Texas on Airbus A380. I treated myself to Club World business class cabin on this 10 hours flight. Nice lay flat seat with many compartments to store your personal items. A ton of movies/shows on demand. I especially like the door to my "cubicle" for additional privacy. Soft pillow and blankets. It's what you would expect on business class. Champagne on arrival. The meals were okay. I had better meals on EVA Airlines and Philippines Airlines. The flight attendants were nice enough. The flight was delayed for about 30 minutes but they caught up and we arrived pretty much on time. Overall, it was an uneventful flight. read more

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British Airways has miraculously earned a soft spot in my cold traveled heart, mostly because they now fly four direct flights out of St. Louis direct to London. I don't like airlines as a general rule, but BA is on probationary nice list status because they've only delayed me once, ONE time, which is basically sainthood in airline terms. Don't get too close BA, I bite! But for now, we're good. read more

After finishing my trip up from London, Scotland and Ireland, I flew British Airways from Heathrow to San Diego. Not only did my flight depart on time but immediately as I was seated, I was offered by the flight attendant to move from Business to First class. This was an absolute plus for me. Everything was great including the service from the entire staff, Pilot gave us a smooth flight and having flown with British Airways a few times, I wouldnt hesitate booking with them again. Five out of five stars for me. read more

On the flight from London to Rome, British Airways really missed the mark. In addition to feeling that the crew was indifferent to the passengers on board, they served us a snack called "Love Corn." I am not sure what this really was, but I can assure you it was something that should never be fed to human beings. It looked like something that you would feed to farm animals. It was beyond horrible. read more

British Airways - Love Corn - Disgusting! - Airlines Near Me - West Drayton, XGL

Ah British Air, stodgy, clubby, old fashioned. "Just ok". And I'd generally agree and not my first choice of air travel. So why the "4"? I have found the people serving the airline very good. They have a lot of pride and do their best to deliver good service. Let's remember they have nothing to do with the food-- they didn't make it. As far as seating configuration that boarders on the ridiculous sometimes the same applies. So this review is being written for First Class service from LHR to SFO. Yes, I know nobody flies first anymore. We usually do Biz and it's just "ok"-- this time we got lucky and got first, just because. To make things even better it's an A380, double decker. Big place with lots of comforts. There are only 16 seats in first and a bevy of staff to make sure we're all happy. Starting with the private pods complete with sleeper suits should you be so inclined ( remember your baby years?) a generous cabin with lie flat bed, TV, Wi-Fi (free) and a menu that will keep most people very happy. Fine China, first class booze choices, need I go on? I included menu for reference to display all of the above. Actually quite good and would give your local restaurant a run for its money. The beef carpaccio was one of the best I've had including the ones from Italy. We're on time so far so no complaints. To really be fair, the flight in Biz from Athens to London was a 3. Lousy leg room, average eats ( who really cares after pure indulgence while in Greece} cramped seating minimal toilet facility. Oh, Biz is just coach with the middle seat empty. Staff still great but dealing with poor product. read more

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There's a reason BA has such a horrible Yelp Rating. After our BA flight to London was delayed, we missed our connecting flight from London to Madrid. First off, they have no one in person to help you- so they say. They will give you a card and tell you to call a phone number to get rebooked. What?! You mean to tell me with all the agents in person no one can help me? We learned that was actually false after trying to navigate the call center for hours, because when we finally spoke to an amazing agent at the counter, he did in fact help us. Collins, you are a good good man and do a great job (unlike literally everyone else that we met). Everyone else seemed perfectly content for us to miss our connecting flight with no option to rebook. Another thing I'll add is that I noticed a big difference in flight quality from flight to flight. On our way to London, the flight was great and the staff was attentive. On our flight home from London, we were surprised that the staff was not as attentive. They offered way less service than our overnight flight. They probably only came through the cabin twice with waters on a 10.5 hour flight and we were seated in premium economy. My seat was also broken and I wasn't able to recline. I paid so much more for a premium economy seat just to be stuck in the upright position. BA credited me in a voucher that expires in one year which I won't even use. What a waste. read more

We had never flown British Airways. Staff were very friendly and helpful. This was our rebooked flight that SAS found us. The route was London to Seattle. A long way to get home but no choice in the matter. The flight was long and completely full. We missed our connecting flight with their sister company, American Airlinesthe flight left a few minutes early. Grrrr. Free WiFi in the airport. read more

British Airways - Italy anyone? - Airlines Near Me - West Drayton, XGL

Flew thru LHR to CDG a couple of weeks ago and now flying back.... Staff was helpful and friendly. Their first class lounge is stunning. We flew into LHR on BA from BCN this morning and though that was delayed, everything else went well and the service was excellent! read more

BA needs to ensure all their airline partners abide by the law and provide high quality services. I've booked a flight from BA. It turned out Iberia was operating it. Unfortunately Iberia refused TWICE to allocate me aisle seats free of charge due to medical reasons, justified by an official document. Instead, they contravened Regulation EC 1107/2006 by demanding that I pay for such a simple request. Breaching the law to commercialise passengers' health issues is completely unacceptable. Open your eyes, BA: you hold responsibility for all flights booked through you, regardless of which other airline is operating them! Please be more rigorous in supervising service quality amongst your partners. read more

Dumbest people on earth work in their customer support center. Figured out the answer via a REDDIT post....a REDDIT post. That's how pathetic and under-trained their customer support agents are. Trash. read more

I expected to experience delays given that Heathrow was completely shut down. I did not expect to have my flight completely canceled and to be told by the very rude ticketing agent there was nothing they can do. My flight originated with American Airlines, with a layover in Heathrow. The BA part of my flight was canceled without explanation. I booked a one way fare to HTR so that I could catch my final flight to Charlotte. Because my flight was one way and no longer connected to my AA flight I was told we had to collect our checked bags and re-enter the airport. The problem was we didn't have the necessary visa to leave. Eventually, we found a ticket agent who was able to pull our bags. Two friends we were traveling with decided to go through a different process with the same results. All this to say, we got what we needed -not because most employees were helpful but because we're used to working with lists they know how to go with it. read more

Took a few BA flights within Europe recently and a flight from the US to Italy with a stopover in London. The longer flights are much better - they give you food and individual TVs are available if you want to watch movies. I was not impressed with shorter flights at all. read more

24 hours out and they cancelled our flight. Hours before we were notified. And hard to rebook. Missing first day of our adventure. Flights are full as always so hard to find a seat and nothing straight thru like we had. Flying is awful these days. read more

Absolutely HORRIBLE. We flew from Portland direct to London, and we got an amazing price. Buyer beware of the exorbitant baggage fees, that's our bad for not checking but we were expecting the famed British hospitality and received zero. No one came by for nearly the entire flight to collect garbage, check on any passengers, nothing. They gave us the meal, then nothing until an hour before landing when they came by with a snack. We watched a lady across the aisle have to deal with a wine bottle for about 7 hours of the flight. That was the first thing, the next thing was our flight from Heathrow to Edinburgh, where we have been bumped off of our flight 3 times now. Absolutely ruining the vacation, as we only had a few days there but now get half a day less because they can't get a seat we booked almost a year ago. Double talk at customer service, still can guarantee us seats, we are going on 8 hours now, sitting at the airport. I've never experienced such a complete breakdown of customer service. They told us they had seats but then said they had to wait until the flight "closes" until they can assign them. That's their rule. Never been treated this way ever. If you can fly any other airline to the UK, I would. read more

Our flight for tonight from JFK was canceled this morning by British Airways because of the electrical fire. Their replacement flight is for MONDAY night! I was on the phone for one hour at 7:30AM with a nice man who tried his best, to no avail. We were willing to fly to Manchester or Paris, or leave from Boston or Newark, but he had nothing. As a result, we will be losing three nights in the hotel we paid for and $300 worth of ballet tickets. We tried to move the return trip forward to 3/31, but the hotel wants to charge us more for those three nights. We decided to try for two nights, but will lose a day of our first vacation in six years. To add insult to injury, they are now saying things will be up and running tomorrow at Heathrow. Two additional calls to BA produced no better results. They had a United flight on Sunday night from Newark which arrives at 6AM Monday and we would get the last two seats on the flight. We are 74 and 77 years of age. This would not work for us. To me, this is very bad customer service. We have insurance and I will be checking to see how much they would pay if we canceled. I don't even want to go anymore. Between BA and the hotel, it really leaves a bad taste in my mouth. read more

Here's my complaint I sent to BA after the worse flight of my life! Dear British Airways Customer Service Team, I am writing to express my extreme disappointment and disgust with the lack of customer service and discrimination I received on my recent flight from Bridgetown (Barbados) to London Heathrow Airport on 18th August 2024 . During the flight, I experienced a situation where a fellow passenger pushed back his seat while hot drinks were being served, almost causing scalding hot coffee to spill on myself and a small child sitting next to me 42D. When I politely asked the passenger to put his seat back up as I was trying to drink the coffee without spilling it, he verbally abused me without any provocation. To my dismay, the flight attendant who intervened only listened to one side of the story "can you please put your seat up" and immediately sided with the male passenger, showing favoritism and bias towards me. Furthermore, I was humiliated and singled out by the flight attendants for simply trying to steady myself while getting up to go to the restroom, causing unnecessary embarrassment in front of other passengers. The attitude of the staff, especially the dark-haired female hostess, was extremely rude and unprofessional. Despite being visibly upset and requesting to be moved to a different seat to avoid further confrontation with the male passenger, I was informed by Amy (blonde hair) that no seats, including first class seats, were available without any empathy or alternative solutions offered. Even though I was willing to pay for that service. Throughout the flight, i felt dismissed, and discriminated against by the British Airways staff. The lack of care for my safety and well-being, as well as the well-being of the child next to me, was appalling. I cried for the remainder of the flight and was too scared to even move from my seat to use the toilet for fear of further mistreatment.When it comes to flying anxiety, premenopause can heighten feelings of fear and panic. Additionally, physical symptoms such as hot flashes and palpitations can also contribute to anxiety while flying. I expressed this with Amy and informed her that I was overheating with the lack of space and although staff have no control over other passengers behaviours they do have control over their own. And zero empathy was shown. I am writing to express my disappointment in the behavior of some staff members during my flight. I observed that some staff members removed their name badges and turned lanyards around, when I mentioned that I intended to make a complaint about their treatment towards me. Additionally, other passengers were visibly disapproving of the staff's behaviors. It was clear that I was trying to protect a young child from being scolded, and the staff could have simply asked for clarification instead of making assumptions based on previous interactions with other passengers. Furthermore, when I was trying to explain what had happened, one older male lead host rudely asked me to lower my voice, I often have hearing problems and my ears were also popping at the time, and this was the reason, but even that being said I was speaking no louder than him. I was not raising my voice, but simply recounting the situation. This level of discrimination is unacceptable and truly disheartening. I want to highlight the good service provided by Samuel on the flight, who unlike the rest treated me with respect and kindness in contrast to the dismissive and rude behavior of the other staff members. However, the overall experience has left me deeply traumatized and I have no intention of ever flying with British Airways again. I urge British Airways to investigate this matter thoroughly and address the lack of customer service and professionalism displayed by the flight attendants on this flight. I expect a prompt response and resolution to this issue. read more

British Airways - Airlines Near Me - West Drayton, XGL

Amazing experience. We used them to fly from Los Angeles into London, from London to Mallorca, Paris to London and now from London back to Los Angeles. We flew World Travel Plus on the transatlantic flights but we upgraded to Club Europe during the European flights. Both flyer experiences were amazing! The level if customer service was superb. Would give 10 stars if that was an option. Great food, great drinks and an incomparable level of customer service. read more

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If you fly British Airways, DO NOT check your bag under any circumstances!! There is a very good chance your bag will be lost as their baggage handling department is incompetent. I traveled on two completely different itineraries in as many days and my bags were lost both times. To make matters worse, the only option to speak with anyone is a call center in India who simply passes on your information to British Airways. I was so frustrated that I wrote Sean Doyle, the CEO an email (seanl.doyle@ba.com) to express my frustration and am still waiting to hear back. In reading other reviews, it seems flying this airline is an extreme liability. I will avoid at all cost going forward. Perhaps others will follow and bankrupt this inept airline in hopes of getting their attention!!! read more

If I could give a minus rating, I would. Previously, British Airways lost six of our suitcases and couldn't tell me which of three continents they might be on. Wanting to give them another chance in the age of modern tracking, we flew through Heathrow with a 2.5-hour layover and a one-hour departure delay out of Heathrow, but even with 3.5 hours, BA could not load my bag on the plane. It was sent to my destination tje next morning, and yet BA's third-party baggage services vendors did nothing to deliver it. We, our tour guide, and our concierge all tried to reach them, via the phone number listed on the lost-baggage report, but we all remained endlessly on hold and could not get a human on the line. Given our AirTag devices, we could see the bag sitting in our destination airport for nearly three days. We finally gave up, took a train to the airport, showed the device tracking a baggage tickets/report to airport staff, and retrieved the bag ourselves. BA has not offered one ounce if accountability for this entire debacle. read more

This is Day 467 of me waiting for my refund. They have my case # - they have given every delay tactic imaginable and yet, still no refund. I can't imagine they can't just pay me! read more

My flight from London Heathrow to CDG was delayed over an hour for unknown reasons. The gate was changed and announced literally within 20 minutes of the next flight so me along with other passengers were rushing to take the tram to the next airport gate. And then the check in process with the British Airways attendants was so long because they only had 2 people working the counter and were making other passengers check in their carryons since the flight was completely full. I had already checked mine in (not by choice) upon my arrival from LAX and was told upon checking into British Airways that I needed to check in my small luggage. The whole process was very inconvenient and frustrating. read more

one star fo far,,,,we purchased a holiday british airways package. when i went to print the e ticket and vouchers i noticed that none of the legs of our trip had seats together for my husband & i. the return home first i had to pay an additional cost to move the seats together in premium economy. (could have been notified of this upon booking) the return flight not our choice but part of the package was returning on american. seats not together again. i am very sad to have started planning this trip for my 65 birthday with my husband. that made so much work for me i should have booked the tickets myself. now american says they dont have any way to help us. british airways say call american. i could have spent the last three months searching and planning to get excactly what a customer asks for instead of paying full price and the airlines thinking people should sit where seats are available. this was not last minute and i feel cheating out of the comfort of both of us in middle seats on different rows. the airlines suggested we do our on bidding at the airport that is just wrong. read more

"This is an Aston Martin, Gin.You don't run over dead bodies in an Aston Matin." - He said. "Tell that to James Bond" - She said. Absolutely my favorite Airlines! I'll ignore all the whiny American reviews and share my personal experience with British Airways. From check-in to final landing nothing but top notch service. I'm not just saying it 'cause I'm really digging the equestrian boots and hair-in-bun look. I'm saying it because I was treated, dare I say it, like royalty on all my flights to London and parts of Europe. I especially loved the super long 12-hours flight from Los Angeles to London. Wait. Who loves 12-hours flights? Okay, I admit I don't exactly love 12-hours flights lol, but if I had to... and in this case we must fly. I choose British Airways hands down. On my LAX to LHR flight I was offered two meals, focusing on British brands, wine, headsets for personal movies, I watched two full movies flying over, and three full movies flying back. And I'm talking latest movies too! Still with enough time to comfortably sleep a few! Drinks were offered every so often too. I mean even the mandatory emergency announcement was shown with the best Brit humour. In the end, I'm now a Euro traveler club member with British Airways. I will fly no other airlines if I have a choice. I'm loyal like that! Keep doing what you do British Airways. Just being pleasant & nice. Wow how refreshing! 'Til next time. Ta! read more

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Return AA One World partner airline and airport pairing (1 of 2: British Airways) My experience with British Airways was mixed - on board, on the ground, and in various customer service contacts. I used British because it's American Airlines' biggest European One World partner carrier, with others like Iberia and Finnair having a noticeably smaller presence on AA's site, which is where I booked the outbound flight on AA/Finnair and the return flight using British Airways/AA for a surprisingly good price in the off season. To start with British's most positive aspects, they are mostly punctual, the aircraft are clean, and the flight deck seems to be professional, at least from the way they deliver announcements to the cabin. There is no twang or folksiness. Their style is a polished one. The variable aspects at British are their pricing schemes, the customer service when in the air, and the food. This review is based on a ticket I paid for. In the past, I have looked at AA's site to redeem miles and, after AA, British is the one that shows up with more mileage seats. The taxes and fees have been ridiculous. In some cases, the taxes and fees are similar to what a bargain fare would be in winter. (That one time, I kept looking and looking until I was able to piece together a passage on Iberia.) Customer service in the economy cabin varied. On one leg, the attendants were friendly and, on another one, they were sort of indifferent. The segments were both operated with wide bodied aircraft, neither of which were full. On one segment, the food was fairly good and the choices were reliable standards for the economy cabin. On the other, they had run out of choices by the time they got to the back of the aircraft and I had to go with a vegetarian choice. In most cases, it's pasta. I can roll with that. In this case, it was moussaka. (This flight was catered at LHR.) I'm sorry, but moussaka, with all that eggplant, is not an entree that many people would choose, even if you love Greek food. Since the flight attendant had so much of it left, she said she'd give me two of them ... and she did. I kind of picked around for parts of the dish I could eat. What a way to slightly mar a flight on an A-380 that one is almost salivating in anticipation of. Here's something I found interesting: when you ask the cabin crew for a recommendation on an entree or what they think of a snack, they'll say "it's (really) nice," pronounced "nois." Here, cabin crews might say "it's (really) good." I had to figure out what this "nice" thing meant. The negative aspect was their call center customer service. It's fairly obvious you're not being piped through to the UK. Because it would be 3 segments and there were weather issues on one segment, the flights would all shift back by one day. For seat selection on flights operated by British, you are transferred to British's site to pay for a specific seat. I had done that. It's not every day you go on a trip like this and it was my first time flying on the Airbus A-380. It was for a seat upstairs in that small area of economy seats at the very back and next to a window. I called to make them aware I had paid for that seat, the guy who spoke heavily accented (non-UK) English did not understand that I wanted that same seat on the following day's flight, and hung up on me. I called again. The next guy wasn't as dense, eventually saw and acknowledged the invoice for a seat purchase, and assigned me that same seat for the flight segment on the big Airbus. I was following this along on the website as we spoke to make sure that it happened. This all took over an hour and it went on past midnight. Another negative aspect would be their hub at LHR, my least favorite of Europe's Big 3 airports, for being enormous, soulless, and having sullen employees. British Airways is really large and their fleet uses both Airbus and Boeing aircraft. My hat is off to them for a fairly healthy schedule of routes with the Airbus A-380 - "the king of the skies" - the biggest commercial airliner and one that has the distinction of featuring two levels from front to back. Upon marveling at getting situated upstairs and looking around like a kid in a candy store, one flight attendant - a friendlier one - sort of muttered that some of the employees miss the "744," which means the Boeing 747-400, the most sold version of the 747 - "the queen of the skies" - all of which had been retired at that point. It was implicit that this attendant and others had wished the company had opted for the latest 747-8i. I can see both points of view, prefer Boeing myself, but it was also a treat to fly on this super jumbo. My experience with British wasn't what I hoped it could be. Between that and having to transfer at ominous LHR, I might only travel with them going forward if it's a mileage ticket with palatable taxes and fees or it's a decently priced flight purchased on American's site. read more

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Worst customer service. Our flight was late so we missed our connecting flight. They sent us Brussel airline promising we would fly out that day. 10 hours later and our flight delayed 6 hours. We went to Brussel desk to see what is going on, only then we are told by Brussel airline they changed our flight to 2 days later without telling us. If we need to fly out sooner we have to go back to British airways and change our tickets. After 3 hours in line British tells us we can't get anything changed, because now we are Brussel customers. We had to buy 2 mire tickets for the next day. British screwed up in the beginning and don't come through in the end. There were hundreds of people they screwed up their vacation today. Customer service people are rude talk to you like you are wrong and it is your fault. read more

The worst airline. Very unprofessional. Lost 2 of my bags. Customer service is a joke. They where messing around at the terminal, laying down on the sets. Not very British of them. I WILL NEVER USE THIS AIRLINE AGAIN!!! read more

British Airways - Airlines Near Me - West Drayton, XGL

Flew British Airways Business Class SF to London and London to SF. The plane SF to London had a newer "pod" style with a door and ample space. You have privacy as you sleep. On the plane London to SF, the plane setup for business was dated, you're sitting facing someone (awk if it's not a family member); you have the option of putting up a "wall." If you're sitting in the aisle, there's no door and if you sleep fetal position, your knees will somewhat jut out into the aisle. It was a cramped setup. Both of my phone outlets did not function. I tried to use my family's outlet, but the TV froze if I plugged in my phone. The food and service was good, bathroom was clean. read more