While living at Bristol Pointe Apartments there were little minor incidents such as the washer continually breaking down that was no big deal. They were quick to service and offering up the model apartment for laundry if needed. I enjoyed working with Jen at the front office who was awesome; however had less enjoyable experiences with Marcia ( the office manager )
Unfortunately, due to unforeseen job loss and other medical emergency, as well as being a single mom with no other financial help than my two jobs, I was forced to move out 3 months prior to my lease ending. With such significant wage loss, I was not able to continue paying the $1600 month rent. I had no option but to do an early move out. That is when the sketchiness and dishonest practices of Bristol Pointe began.
Upon move out, I was forced to use THEIR carpet cleaning guy who lives an hour a way. He charged a bit higher than others I had spoken to but we were forced to use Bristol Points contracted guy. He came out, did a walk through of the apartment and tore up the carpet to ensure there were no pet stains since we had a dog. He said he would not do the cleaning if he could not get stains out because it would look bad on him as a business. His review of the padding and carpet showed no stains and he proceeded to clean the floors. I paid extra for the super deep pet cleaning to ensure any hair or pet dander was taken out for the next tenants. That same day Jen did my move out inspection making multiple comments on the extreme cleanliness of the apartment and no damages. The move out inspection was signed off with a high passing. She ensured that the apartment I was moving from was the only available ground level apartment and it should rent very quickly due to high demand on them.
Needless to say they did not even show the apartment and did not market it as being available and let it sit for those three months charging me for each month. They clearly had no intention on trying to rent it out and had every intention to keep me liable for rent they New I could not afford (as to the reason I had to move in the first place)
On top of that I get a bill in the mail two months after moving out charging me for the $1600 monthly rent for three months plus late fees plus they charged me for replacing ALL the carpets in the apartment. When I asked Bristol Pointe why I was being charged for this extreme expense when it was written and verified I had a cleared move out inspection with the floors passing as well as the fact I had paid extra for their guy to do the deep pet cleaning, their only response was there was "pet urine damage". When asked for pictures or proof of this damage they claim, again since this was not the case when I moved out and even had their cleaning guy check the padding under the carpets for any damage which found none; the corporate office refused to respond to the request of showing proof.
This place will definitely find a way to scandal you out of anything and everything when you move out. Don't expect to get a deposit back and be prepared to be charged for unvalidated claims. I suggest taking lots of pictures upon move out and have a signed letter from the front office that there were no damages at move out (especially in regards to the carpet)
The management and corporate at Bristol Pointe Apartments is very dishonest and will scam anything they can to get money. read more