Their office staff communication is terrible! Literally had multiple rent payments listed incorrectly from the property and had to request explanations or information about it multiple rimes. They wouldn't have said anything if didn't catch it myself. HORRIBLE! read more

I would give this place 0 starts if I could. STAY AWAY. I have a 2 bedroom 2 bath that faces the road and my rent went from 2100 to 2500 in 2 years and I'm stuck here. Office is rarely open and maintenance won't respond in a timely manner. They tow cars like it's going out of style. Crazy parties by riff raff who throw things off of balconies. I'm out of here as soon as my lease is up for this price. Just--unprofessional and way way overpriced for what you get. Spa closes all the time. Check out The Wyatt--better price, better service. CM read more

We reserved the club house this weekend for a graduation party. I want to give a BIG SHOUT OUT TO ETHAN (maintenance technician) for his help on Saturday and Sunday. We called on him on three different occasions, with some issues we were having and even though he wasn't on duty, he was ALWAYS available to help us out. He treated us great and was so attentive to our needs and even said to call him if we needed anything else (even if it was his day off). THANK YOU ETHAN!!! Eileen Griego read more

My wife and I lived at the Trails for six years. Our time at the Trails exceeded our expectations from day one. The maintenance staff were always very responsive to our every need. Over the years we witnessed many talented front office personnel come and go. The lone constant for us was Kelly. I refer to her as the queen of hospitality. Kelly may be having a bad day, but you would never detect it, never to busy to engage in chit chat or meaningful conversation. Kelly guided the Trails through the panedemic and the community is thriving. Sadly we left the Trails to move into a senior living facility here in Fort Collins. I hope our experience here is as good as the Trails. Tom L read more

I lived here for 9 months. When I first moved in the move In process was so easy thanks to the owners at the time. And it was nice always had utilities posted at the right time along with rent so I can pay on time in full every month. Since they have been bought out by grey star there has been nothing but problems. Not only with them charging 3 months back in utilities that they can't seem to get on time. So one month they just happen to all pop up on the portal and you are paying triple. And you pay for the apartments to be a clean area every month as a fee, and they have been slacking! There's dog poop everywhere you go, the trash cans are constantly over flowing allowing trash debris to be blown everywhere. the people that are working night and day being over worked cuz they are extremely understaffed is the maintenance people and those are the only good thing that has come of these apartments since November. read more

We lived at this apartment complex for two years and originally it was a good experience, but that changed as soon as it was bought by Greystar midway through the lease. After the new management came it was significantly worse experience as a resident. Upon move out, we provided our new forwarding address in an email. We also gave it to the lease office over the phone when they called to confirm our account was closed, and again when I called to check on the status of the return nearly two months after we moved. Now it has been over 2 months since our lease ended, but we still have not received our security deposit. Each time I checked with them on the status, they say they never received our forwarding address, which is simply untrue. I have then given them our address several more times and they say the check will be sent by accounting but they never give us confirmation or indication that this is true. This has happened twice where I follow up to ask for the status again they say they "sent it to accounting" but I have yet to receive anything. I shouldn't have to continue fighting them to give us what we are owed. Do NOT rent from this company. read more

The apartments aren't the best quality they need some updating. But if you do live here and need any work orders completed always request Ethan. He is such a hard worker and takes pride in the work he is completing. He always goes above and beyond to help all of us residents. Thank you Ethan, you're truly appreciated !!!! read more

SUMMARY: NEW MANAGEMENT HAS SIGNIFICANTLY INCREASED RENT AND INSTITUTED FEES TO USE AMENITIES; THEY WILL NOT RESPOND TO ATTEMPTS TO SPEAK ABOUT CHANGES. This apartment complex was recently taken over by a corporation called Greystar. Since they have become owners, they have implemented a fee of $125 for any use of the indoor clubhouse amenities (lounge area, conference center, golf room, bowling alley, movie theater) after office hours, in addition to a $250 deposit. As their office hours are 9-6 Mon-Fri, 10-5 Sat, and closed on Sundays, this would mean you only have Saturday during the day to use the indoor amenities for free if you have typical work hours. They have also increased rent prices 8-10% for 13-month lease renewals. Tenants have attempted to speak to management about this via the provided phone number and have received no response in over a month. Other issues we have attempted to discuss with them include snow not being cleared until late in the day, recurring maintenance issues within the apartments, and vague wording regarding the conditions under which a security deposit to use the clubhouse would not be returned. I would not recommend moving to this complex as we are unsure what future changes will be made and Greystar has made it clear they will not make themselves available to discuss. read more

A few months ago while apartment hunting with my boyfriend we took a tour of The Trails. The amenities and apartments themselves were stunning - by far some of the nicest I saw in town, but the staff member helping us is the reason why we decided to live in a different apartment community. At the time, I was living in a complex that wasn't the safest and I had actually been robbed while living there so safety was on my mind. A winning factor for me with the The Trails was that it's located very near the police station. So while sitting with the staff member I asked if she finds the area to be safe with the police station right there. Her response left me feeling embarrassed and stupid, so much so that it still bothers me to this day. Her tone of voice changed from being friendly to very harsh as she told me "crime happens everywhere, it doesn't have an address. I don't know the crime rate in this area and if you're so worried you should do your own research. Go to the library and look into it there". I understand I may have put her on the spot with a question like that, but I had told her prior to asking the question about being robbed and how meaningful a safe living area was to me. I wasn't expecting her to provide accurate statistics of crime, I suppose I was just looking for reassurance. If it wasn't for the embarrassment and shame I felt from the interaction we would have moved in as this was our top choice.. read more

This apartment building is amazing. The amenties are great and so nice to have. I use the pool spa and gym very often. The staff is always friendly and quick to help with any problems we have. They also have fun activities and snacks all the time in the clubhouse. I never hear neighbors or any outdoor noises. I know a previously comment said they constantly hear sirens but I've been there a year and have never heard one. This apartment is huge and way more luxerious then others in the area. I've looked at some other apartments and they are more expensive for less amenties and less space! It's a great place to live! read more

A decent place to live but a lot to consider before moving in here. They are not the best value for the money, but that may be a non-negotiable depending on your needs. The apartments have their ups and downs and all together need to be weighed before deciding to come here. Pros: Great location. Very easy access to I-25 and trails, as well as low traffic routes to shopping and restaurants. Newer construction means access to gigabit fiber. For work from home individuals, or those who have cut ties to cable and satellite and do a lot of streaming, this is a huge deal. Maintenance and office staff are top notch. They are very quick to respond to and resolve all issues. If it's one of those situations where you can't reproduce or easily demonstrate the issue, they will always give you the benefit of the doubt and do what they can to possibly remedy the situation. Great mountain views from the upper level apartments (this comes at a cost. If you're a west facing apartment your A/C bill will jump because of how hard the sun is on the apartment. As well, buy blackout curtains if you plan to use your television after 4PM). Amenities offered. This has a similar point in the cons, but to keep postie on this end, there are a lot offered. Car wash, dog park with wash, garden beds, a clubhouse with gym, theater and bowling, pool and hot tub. You do get a lot for the amenity fee, if you use all of the amenities. Cons: Poor construction decisions. The apartments have awkward rectangular cut ins on the corners of every building that eats up a part of the second bedroom/living room spaces. This wasn't even a cost saving measure as the additional flooring and roofing materials are trivial. This causes the living rooms to only have one location that a television can be set up, which is directly across from the glare in the windows. As well, every cabinet and floor is made of the value budget brand laminate. Every single cabinet or drawer, the corners of the laminate are peeling off and snag on everything from clothing to towels, and cut you every chance they get. As well, outlet and jack placements are asinine. The positions of some of these things are just counter intuitive to how the rooms are designed and meant for furniture. Amenity fee. There really needs to be an à la carte option for this. There are so many issues with nearly every amenity that I wish it could be bypassed entirely. First off, yes, they have a car wash, but unless you own a Honda Del Sol, it's a struggle to get it in there because it's so small. The pool when it's open season, is almost always filled with screaming teens and parents who don't care what their kids are doing. Ranging from people banging cans on the concrete to throwing garbage in the pool itself, I never go there anymore. The dog "park" is a gravel pit, and golf simulator must not be a part of the HVAC system because it's always disturbingly hot in there. Online Services. The rent payment system has no option to maintain the auto-pay option through the length of lease. You essentially pick an arbitrary end date for the service (save yourself the trouble, just set it for the next 100 years), and should you renew your lease, hope that you set a calendar reminder that your auto pay will expire because you will not get any form of notification until you're past due. read more

The Trails At Timberline is the finest apartment living I've ever experienced. There isn't a higher quality of apartment living. Don't worry about checking it before you rent, just do it; especially if you are moving to CO & need a place. We would stay here but my job is relocating us. Great community, very fun, & laid back. You won't find better customer service. read more

We scored when we signed our lease at The Trails. This is the nicest, cleanest, friendliest, quietest apartment community we have ever lived in. Although the units are beautiful, and the location couldn't be better, what sold us was our ability to bring our cat and two large dogs. A truly animal friendly community, there are dog waste stations everywhere, a pet wash, dog run, and a small walking park just steps away. We love the clean air that this smoke free property offers and are totally thrilled about the family atmosphere and friendly neighbors. The office staff is upbeat and helpful, while the maintenance crew is equally awesome, and often put us in a good mood. Do yourself a favor and check out TheTrails! read more

We moved across the country and had to pick out a place to live without seeing it. Trails at Timberline has far exceeded our expectations. The staff are extremely friendly and both Taylor and Kelly have been wonderful to work with. The community has amazing amenities and is kid and dog friendly. The social calendar that they developed has been a great way to connect with the community and meet neighbors. We couldn't be happier! read more

This is the best place to live in Fort Collins. Hands down. My husband and I moved several times in Fort Collins and both agree that the Trails at Timberline made us feel the most at home. The staff here is INCREDIBLE! Kelly, Clarissa, Kelsey and Rhiannan at the leasing office knew our names and always greeted us with a smile. Their clubhouse is amazing and comes with a bowling alley, gaming systems, a movie theatre, gym, sauna, pool, billiards table, a commercial kitchen and a virtual golf simulator- perfect for hanging out with friends and having date nights. Don't let the price fool you- you can easily pay the same at other apartments in Fort Collins. If they have an opening- take it. Tip: ask to see if there are any top floor rooms- worth the view. read more

We sold our house last year and needed a place to live while we waited for our new house to be ready. At the time, the rental market was tight, and we were worried that we may not find a place to live. Then we came to the Trails at Timberline and met with Rhiannon. She was very nice and understood our situation. She told us that there were a couple of vacancies coming up. And although the timing didn't perfectly coincide with our move, she would hold one for us so that we didn't have to worry. This helped our stress level tremendously. After moving in, we found all of the people who worked in the front office to be very helpful and friendly. They truly value the residents who live here and do everything they can to accommodate them. Kelly, Taylor and Kelsey always greeted us with a smile and asked how we were doing. And anytime we needed anything, they immediately stopped whatever they were doing and took care of us. They schedule events nearly every day and have created a real sense of community within the apartment complex. Our apartment is very nice. It has nice wood cabinets, hardwood floors and carpet, and stainless steel appliances. Plus, it has it's own washer and dryer so we don't have to go to a community laundry room. The apartment complex is well-located within Fort Collins as we are close to shopping (there is a grocery store across the street) and yet still fairly close to I-25. The complex is very nice and has lots of amenities. They have seemingly thought of everything! The clubhouse has a two-lane bowling alley, a pool table, an "old-school" arcade game (PacMan, Galaga, etc.), a virtual golf game, a movie theater with a large screen, a nicely-appointed gym, a kitchen area and large great room for large gatherings and a conference room. There is also a very nice pool and barbeque area, a dog park, a community garden and a car wash area. For those who want to park their cars inside, there are garages available. The grounds are very well maintained and the staff is prompt in making requested repairs. Although we haven't lived in an apartment for years, we still remember what it's like. And of all of our experiences living in apartments, this was the best by far. Because of the helpful and friendly staff, combined with all of the amenities and activities, it was more like staying at a resort than living in an apartment. We would recommend the Trails at Timberline to anyone looking to rent in Fort Collins. Ron and Diane Weber read more

The construction is new and the staff is nice, but that's about it. One of the most expensive places per square foot to rent in Fort Collins. You pay 350 dollars a year in base fees for stuff you can't use after 6. Your neighbors food smells creep in through the utility closets and make your whole place smell. You can hear everything your neighbors are doing and sirens from the local police station are constant. Moved out recently and couldn't be happier. read more

I LOVE this place. Moved in on January 1 and couldn't be more pleased with the staff, location, amenities and responsiveness. Application process is painless and quick, and moving in was even easier. The people who live here are great and my friends love to come visit. Move here now, you will not regret it!!! read more