Their office staff communication is terrible! Literally had multiple rent payments listed…read moreincorrectly from the property and had to request explanations or information about it multiple rimes. They wouldn't have said anything if didn't catch it myself. HORRIBLE!

I would give this place 0 starts if I could. STAY AWAY. I have a 2 bedroom 2 bath that faces the…read moreroad and my rent went from 2100 to 2500 in 2 years and I'm stuck here. Office is rarely open and maintenance won't respond in a timely manner. They tow cars like it's going out of style. Crazy parties by riff raff who throw things off of balconies. I'm out of here as soon as my lease is up for this price. Just--unprofessional and way way overpriced for what you get. Spa closes all the time. Check out The Wyatt--better price, better service. CM

Wonderful stay in this great little basement apartment! Very clean and had everything we…read moreneeded...along with wonderful suggestions for places to eat and visit! Thanks Doug and Annie!

From the owner: Perfectly located in Old Town Fort Collins, The Fort Apartment provides guests with a unique fusion…read moreof Vacation Rental convenience, Hotel luxury, and the quaintness of a Bed & Breakfast combined to create the near perfect vacation experience. Located only four blocks from Colorado State University and just minutes to Old Town, this private basement apartment is a great location to start your adventure. Our modern and spacious 900 square foot apartment is exceptionally clean, cozy, and safe. Ideal for both leisure and business travelers with work area, living space, full kitchen, queen sized bed, free high speed internet, coffee cart station, large yard and more. Best of all, each guest stay includes one day free bike rental of our collectors series New Belgium Cruisers. With relatively flat terrain, wide bike lanes, and trails that follow the Poudre River and Spring Creek, biking is fun, convenient and healthy. Located in one of the most historic neighborhoods of Fort Collins. Safe and well lit, walking & biking distance to everything. Take an afternoon to explore other great local attractions. The streets of Old Town are lined with nature, street food, retail shopping, cafes, dining, breweries, and novelty and confectionery shops.

Great place to live. Staff is very helpful and always working to improve property. Some things are…read moreout of their control.

I love it here! It is very warm and welcoming. Ariana is very sweet and the tour experience she…read moregave me allowed me to make my decision on wanting to live here immediately!

I've had an absolutely wonderful experience living at this apartment. For being such a new and…read morewell-maintained property, the pricing is incredibly fair -- especially by Colorado standards. Everything in the unit is modern, updated, and in great condition, and when I renewed my lease, the increase was minimal, which I really appreciated. The only reason I'm moving is due to relocation -- otherwise, I would absolutely be staying. The community is lovely, and the location is ideal: you're super close to great hiking trails and can easily walk to Jessup Farm, which is such a charming area. A huge shoutout to Lisa, the property manager, who is an absolute gem!!! She's responsive, kind, and takes action quickly. I had a few issues during my time here -- noise from neighbors and people parking in handicap spots -- and she addressed everything right away with such professionalism and care. When I let her know I had to move, she handled the early lease termination with so much kindness and made the whole process simple and stress-free. Maintenance has also been exceptional. Every request I submitted was resolved by the next day, and they were always so sweet with my two large dogs. Often they had to come while I was away, and I could see on my dog camera how gentle and kind they were to my pups -- it meant so much to me. Overall, this has been one of the best rental experiences I've ever had. The apartment, the team, and the location are all top-notch. I wouldn't be leaving if I didn't have to, and I highly recommend this community to anyone looking for a place to call home.

I've lived here for about a year and have had an amazing experience! It's the best place we've…read morelived. The living community is lovely, the apartments are nice, and management, especially Lisa, takes very good care of the property ensuring that everything is nice for the residents. Everyone working in the office is very friendly. We've had no issues and the time and care that is put into the community and upkeep is really nice. The amenities are awesome too. Highly recommend

Great location with so many walkable activities! We used the bikes they offer and enjoyed 10 miles…read moreof biking around Fort Collins as well. Love the guidebook in the room, lots of helpful info about the area and fun ideas to go do. This was the perfect "home away from home," thank you Annie and Doug for creating such a cute wholesome space for people to stay at! (And the garden is adorable!!!!)

I really liked this place. It was easy and convenient to get in. A super bonus for me was that it…read morewas extremely quiet, unlike a hotel. They had great light blocking blinds too. The owners were SUPER responsive to all my questions.

This complex is absolutely wonderful with cleaning care and accommodations. My place was cleaned to…read moreperfection when I moved in, and any maintenance responded within minutes of notice. It's a beautiful quaint place, furnished well, and has super down to earth and professional staff.

My husband and I have stayed here for the last 5 summers while visiting family in FC. We are always…read morevery happy with the accommodations, and this year also with the extra cleaning precautions taken. Family owned and run with great attention to making everyone feel comfortable and welcome. We'll be back next year!

I finally have time to reply to your response about the towing of my car. Three issues stand out;…read moreOne: what kind of towing service are you using? I'm sure that this would have been totally avoided if the towing company had given my daughter a notice of towing. Instead you have a company that is circling around the parking lots looking for a violation, so that they can tow it. Two; No, your employees are not trained properly. She contacted the office and asked what she needed to do. The person who answered the phone said all she needed to do was register for another day as a visitor on the website. The website would not allow her to do that and because it was so late, she went to sleep. Only to find that the car had been towed. The manager called directly to the towing company because he had talked to the person who told her that and realized that he had not given her the correct information. So he called the towing company to have them reduce the amount. Third; The towing company did not provide any information as to when or the pictures of the car before they towed it. I was given some excuse for not having any because they were on some kind of special server. Fourth; your manager was rude and spoke down to myself and my daughter. This was not professional behavior. Fourth; you were going to keep her rent at a lower rate because she has been an exceptional tenant. But because of this situation you have raised her rent to punish her for not just lying down and taking what you were dishing out. You have some nerve to indicate that she was in the wrong at any point.

My daughter has lived here with her roommates for a year, and they all just renewed their lease for…read morenext year because they love living at Ram's Village. Their apartment is really cute & spacious. Their kitchen is nicer than mine! They feel very safe & like having a gym on site. The office has responded quickly whenever contacted. It's just a great place to live & very good location.

Who knew living in an apartment could be fun. I do now, living at PeakView has been way beyond my…read moreexpectations. It starts with wonderful helpful staff who are always willing to find ways to make our community better. Followed with a nice well-maintained facility that is close to walking trails, stores, and local community activities. I have even seen folks out enjoying the pool and hot tub while it was snowing, maybe a little much for me but you may want to try it out.

Don't live here. They are not honest with their rent prices and add a good amount of hidden fees…read moreand pointless add ons you're forced to pay here. While the apartment itself and location are fine, they force you to be apart of some third party renters insurance and claim that if you show proof of your personal renters insurance you will not be charged. One day I while looking through my ledger, I caught that I was getting charged for the insurance peakview automatically enrolls you in when you sign the lease. While not a lot, it certainly adds up. When we signed the lease I showed proof of my own personal insurance and was told we were ok. Apparently not. After about two months (most likely more) of back and forth with peakview, being told by them my policy has lapsed, that my personal insurance called saying it was lapsed and eventually that they couldn't do anything because the third party insurance is their own entity putting the charges on my rent ledger. After speaking with my personal insurance, this was a lie. After basically receiving no help and being told there's nothing they could do but have my insurance send a formal letter stating my policy (which I did) I was told this issue was resolved and would no longer be getting charged. Wrong again. I am continuing to get charged and have reached back out to the leasing office who is once again magically stumped and I am now right back where I started. They made no real initiative to solve this issue and purely expect me to solve this on my own. This apartment is very shady, will not tell you the truth and when confronted does not do much to help. Their best advice being sorry there is nothing we can do. Among other things, like changing the way they distribute the water bill mid lease or charging you for a stupid trash service that no one uses, this place takes whatever it can get.

Living at The Flats Fort Collins has been a nightmare. I moved in as a disabled combat veteran with…read morePTSD, seeking a peaceful place to live with my dog. What I got was the complete opposite. From the very beginning, I experienced constant noise disturbances that made my apartment feel unlivable. Loud, repetitive noises disrupted my sleep repeatedly, turning what should be a place of rest into a source of stress and anxiety. I documented these disturbances, reported them to management repeatedly, and BEGGED for some sort of solution. Their response? Empty promises, half-hearted efforts, and ultimately blaming me for expecting basic livability. They even tried to suggest moving me to a different unit--conveniently only when I insisted on breaking my lease due to their utter failure to address the situation. When I originally asked about moving units, they told me there were no units available. But when I brought up breaking my lease, suddenly units were magically available. And of course, despite acknowledging the issues I've reported and their inability to provide a livable environment, they refuse to waive the early termination fee. They're fully prepared to dump this issue on a collection agency rather than take any real responsibility. The management's indifference to tenant well-being is appalling. If you're thinking of moving here, be prepared to be treated like a rent check and nothing more. They do not care about you or your living situation. The Flats Fort Collins will gladly take your money and then gaslight you into believing the problems you experience are your own fault. You can find better. You DESERVE better. This place is not worth your peace of mind or your money.

Cozy. Warm. And up to date. Chad and Brittany do an excellent job of taking care of their residents!read more

Natalie and her team provided a five-star experience. Natalie is extremely responsive to issues…read more(maintenance, neighbors abusing the property, terms of lease etc.) and is sincerely interested in taking care of problems at the properties that Helix manages. This is beneficial for tenants and I am sure it is quite beneficial for property owners as well. She is fair and deals with people as individuals yet does not put up with BS. The one downside is that Helix now only has a presence in Fort Collins, but they have a full-time maintenance expert that is quick to respond to all properties including those in Boulder so that should generally not be a problem. When we first signed on to Helix, it was very hard to get ahold of property management and our issues were not satisfactorily resolved despite many attempts to do so, and I would not have provided a good review before the change in management. But at this point I would recommend Helix.

I strongly discourage anyone from doing business with Helix based on my experience with them…read morebecause they operate with zero integrity. Please note, this is the same rental business with reviews in Boulder that has now started operating in Fort Collins. The apartment building I was living in was sold to Helix just after I had renewed my lease with the original owners. By law, Helix was required to operate within the terms of the effective lease [read: lease signed with previous owners] until that contract was up. They did not abide by the effective lease, even when I brought to their attention what was stated in my lease: 1) They pressured me to respond to them 6 months in advance of the end date of my lease as to whether I would stay or renew, with only 9 days' notice to make a decision, otherwise my rent would go up substantially. They stated that they were "only" raising the flat-rate utility fee by $25/mo (42%). My lease stated that I only needed to notify the landlord 90 days prior to the end of the term as to my intention to renew or move out. I requested to see a copy of their proposed lease, which was approximately 24 pages long and extremely poorly written. There appeared to be numerous loopholes that could protect the landlord and screw the tenant. 2) My lease and Colorado law states that security deposit shall be returned within 60 days of the termination of the lease. Helix did not return my security deposit until after 60 days. 3) Helix deducted charges from my security deposit that, per my lease, the tenant would not be responsible for. They charged me for a lock change and carpet cleaning. My lease did not state that tenant would be responsible for lock changing fees. Carpet cleaning was only supposed to be charged to the tenant if cleaning was neglected or there was damage beyond normal wear and tear. Per the previous owners, the carpet in my unit was installed in 2008. I noted on my move-in sheet that there were pre-existing bleach stains on the carpet. Helix charged me 3 hours of cleaning, even though the apartment was meticulously cleaned and in move-in-ready condition. I took 58 photos and 1 video to document the state of the apartment upon move-out. When I contacted Helix regarding the charges I was disputing, with photos attached, they would not provide me further information regarding cleaning details, etc. They refused to even address my claim that I should not be responsible for a lock change and carpet cleaning. I contacted Helix via email and certified mail. Chaundra replied to my email, however no one bothered to pick up my letter from the PO box and the post office returned it to me. It was the correct PO box because Helix cashed a check I sent to the same box just one week prior. I feel incredibly insulted by the way that they have conducted business with me. They have absolutely no sense of customer service and appear to be purely interested in making money. Unfortunately, I inherited them as landlords; I NEVER would have chosen to rent with them. Do not recommend. (See attached photos for state of my apartment on move-out that they charged me 3 hours of cleaning for)