We took our only vehicle in for alignment and replacement of control arms and bushings. We were tearing up tires so fast we were buying them at least once per month! So we heard good things about Briscoe and decided to use them. On the positive side, we experienced very fast, professional, and friendly service. However, the proof is in the quality work. Because that's where it comes down to our family's bottom line. But we slowly began having the same trouble after we left Briscoe. Within 2 months we had to have our car inspected and were told by a local mechanic that we needed new tires and that it looked like our alignment was off...maybe needed new control arms too! Needless to say we were speechless. Briscoe only two months before had told us they replaced them...we paid them hundreds of dollars to do so!!!
For a second opinion we then took our car to Christian Brothers where they informed us that after inspecting our car there was no way that those control arms were new or even recently new. They were old and barely functional. Christian Brothers has since done our alignment, replaced our control arms and we have had no problems whatsoever with our car.
Although we've tried to think of, and research any possible ways that the control arms might have worn down in 2 months time, we found no sufficient answer as to the situation. While I've heard stories of people being screwed over by a business - even a well known and respected business - I've never personally experienced it. So I never imagined it could happen to me, and it was honestly hard to accept that it was actually happening to me. But from what professionals have told me, I am absolutely led to believe that Briscoe lied about their work, was dishonest and unethical in their practice, and they cost my family money that we desperately needed to spend elsewhere. If I had the money, I might actually consider a lawsuit.
I will never use them again and I simply caution anyone else that considers them to be extremely careful. Since this experience with Briscoe, I have told my story to people in the area and I've found a number of people with similar stories of bad quality issues from Briscoe.
Yes they're friendly. But yes there's proof of shoddy work. Choose this place at your own risk. read more