I would like to comment on the last review, I worked for Dr Vastine for many years, and may I say…read morethere is no one better than him for cataract and corneal problems. He is a very kind and compassionate man, however I can understand why you felt that way, Dr Vastine has the habit of spending as long as he needs with his patients, and he often starts running behind with his schedule, so then he has to play catch up and this is when you may get the feeling of him being a little curt. As far as his staff "speak up" let him know that they are un-friendly, I have called to make appointments and I get the same feeling, let him know. He is by far the best Opthalmologist in the area. So go see him.

Dr, Vastine is one of the best if the not THE best, I have trusted him for many years and he has…read morehelped my entire family from my grandparents to me as a child. Very Reputable!

I highly recommend Dr. Pascal. He is an excellent surgeon, and I appreciate the cataract surgery he…read moreperformed on both of my eyes. His Oakland office is warm and comfortable, as was the clinic on 30th Street. He has a humble personality and great sense of humor. I'm so glad I chose him to be my surgeon, and I am greatful to have my eyesight back after 71 years of myopia.

I could not be happier with the outcome of my cataract surgery. My vision has dramatically…read moreimproved. Dr. Pascal, his surgical team and office staff are professional, caring and personable. I would not hesitate to recommend Dr. Pascal's practice. You will be in good hands.

I will never return to this office. There are 6 doctors. Some might be good, but definitely that is…read morenot Scott Lee. Even if you speak Cantonese, stay away from Scott Lee. Get an interpreter instead. Around 2011 or 2012, the optometrist gave my dad a letter to EBRC. I knew this was not a referral, so I contacted his PCP to send the referral. I checked with the PCP office, the referral had been faxed. I called EBRC, and they confirmed they had received it. On the day of his first appointment. They told me that they didn't have the referral. I was worried I had to reschedule and come back on a different date. Fortunately, they told me that my dad's Medicare Supplement Insurance was PPO. That is very helpful information. I can choose a doctor directly and skip the referral process. In short, his right eye was losing vision. I understood that he's not at the early stage, that's no treatment. Once vision is lost, it is lost and is not reversible. But the terrible and misleading part is, Scott Lee told us in Cantonese on every visit, "Don't worry, you won't be blind. 放心，唔會盲" and "no change, it's the same." etc. Since he's a retina specialist, I expected my dad to have macular degeneration. He never told us what his condition was, even though he speaks Cantonese. Dr. Lee was raised in Hong Kong. Until 2018, my dad's PCP told us that he also had retina detachment. I was shocked. The other ridiculous thing is, on his annual visits, Dr. Lee only checks his right eye, one eye only, the bad eye. Even my dad complained his vision was getting worse, and I requested to check his left eye, the good eye. Dr. Lee refused. He said only the right eye. Finally, we switched to Dr Brinton in 2022. He will pay more attention to my dad's left eye, the good eye. On the first visit, he told us my dad also had cataract issue. At that time, I didn't know that term in English. He uses "cloudily" to explain to me, so I understand that it is 白內障. Unfortunately, we did not receive a cataract surgeon referral from EBRC like other Yelp reviewers. His left eye already saw everything red and burly. He can't read at all. 2024, during the family talk. My relative told me that it sounds like my dad has cataract issue. I recalled that EBRC told me that my dad's insurance was PPO. I rushed him to a Cataract surgeon. After his surgery, he resumed his reading ability. I don't know why we had the terrible experience and bad luck with EBRC, because my dad was too old, or we didn't speak English? Here is the difference. The new retina doctor sees my dad twice a year. He told us he also had a dry eye. He gave us instructions on how to preserve his remaining vision.

West Coast Retina (WCR) is a gem. As an enrollee w/ Kaiser Oakland for 38 yrs. I've had…read moreexcellent surgeons + excellent surgeons for family members. HOWEVER: Recent visits w/ Kaiser Oakland Eye Dept. surgeons has sent me searching for better options. Kaiser Oakland's cataract surgeon found a "bump" in my retina, so I was referred to their Kaiser Oakland's retina surgeon, who was dismissive and un-helpful. My search for a 2nd opinion led me to WCR which was recommended by a professional whose opinion I respect. At WCR on 30th St. in Oakland, I was examined by Dr. Georgia Kamboj. She was wonderful -- I highly recommend her to anyone w/ retina issues: 1) She explained the layers of the bump in my retina, the bubble, the layer of scar tissue -- something neither Kaiser surgeon --- cataract nor retina -- took the time to do ; 2) she explained the range of outcomes from cataract and subsequent retina surgery --- neither Kaiser surgeon did that; 3) she explained the actual focal distances of the lenses used in cataract surgery. Kaiser just emails you a video reviewing the distance options, but no recommendations, or explanations why. Then, you're left with the responsibility to select which focal length you want installed on your eyeball -- as if the patient has a degree in Optometry. 4) Dr Kamboj also answered my questions about focusing at the different distances post-cataract-op. Kaiser's cataract surgeon never explained the real focal distances -- they just tell you Far, Mid-Range, and Close. Dr Kamboj explained the actual focal distance for the range choices, and answered my questions about how they work (b/c I also have astigmatism) post-cataract surgery-- something Kaiser surgeons never did; 5) Dr Kamboj explained why she prefers doing cataract surgery one eye at a time.....At Kaiser they'll do both at the same time unless you request otherwise. Kaiser Oakland Eye Dept now seems like an inferior quality, high-speed processing facility. I really appreciate Dr Georgia Kamboj's answering my questions, explaining what was going on in my eye, the "whys and wherefores" of the choices, etc. Dr Kamboj was very thorough, very helpful and extremely knowledgeable. When I initially entered their bldg, I was apprehensive b/c the bldg is clean, but quite outdated. The waiting room was also outdated , w/ only "People" magazines avail -- giving me some doubts. However, I had heard excellent appraisals about WCR and after my excellent experience, my doubts were dispelled. Their quality was vastly superior to Kaiser Oakland's Eye Dept. I now check cataract and retina surgeons' credentials online before scheduling an app't. Dr. Georgia Kamboj's credentials exceeded those of the retina surgeon I saw at Kaiser Oakland.

I have been going to Dr Pinilla for over twenty years. She and her entire staff are all very…read morecomforting and efficient. I have had cataracts removed and have had lenses put on my eyes to replace distance glasses. Just as an example of their efficiency, I called last Monday to say that my latanoprost drop prescription for my glaucoma needed to be renewed by their office, before my refill could be done by my pharmacy. I phoned at 8:30 am, and was graciously attended to by one of her staff. Merely several hours later, my pharmacy had the prescription ready for me. Now that's great service and care for their patients. Highest recommendation!!!!

Dr. Pinilla is a Great Doctor, through and caring. She explains procedures and listens. The office…read moreis welcoming and the wait is very short. Doesn't overbook. I highly recommend.

I am an existing (was) patient with the beginning stages of glaucoma…read more This office not only doesn't return calls but dropped me because of my change in insurance "money" They've had me drive to Berkeley to get a referral (again) from my existing reg Dr (not eye) to be seen again, which I did...like a child Now today, after back and forth scheduling and rescheduling on their end to Oakland and Lafayette~along with me re scheduling my life around theirs They call and tell me that I cannot be seen at all, but yet, I can get my meds~even though I've "not" been examined in about a year and been without them~ no concern for that on their end~ but paying out of pocket would be a "breach"......... You decide. I am disgusted

Only my second ever review but wanted to express my gratitude…read more First I was greeted by a very efficient and friendly front desk person. Wish I could remember her name but was exceptional After filling out forms I was taken to the clinical area. Each step was explained and it was obvious they were happy and confident. Most importantly they seemed like they enjoyed their jobs. As a doctor with a small clinical facility, I was more than impressed Then the doctor. I had heard a great deal about Dr Pascal. I could see why so many trust him. He is smart , experienced and reassuring. The whole office seem to be happy and explain procedures. He was respectful, he was incredibly enthusiastic about his

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was very difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

For over 20 years, my spouse and I have been grateful to be in your care, Doctor Todd Severin. Your…read moreskill, professionalism, and kindness have given us not only excellent eye health but also peace of mind. Kristy, Mayela, Brittany, Ariah, Tammy, Jamie, Chris and every member of your staff have consistently gone above and beyond to be helpful, welcoming, and compassionate. It's rare to find a practice where every single person makes you feel valued and cared for, and we feel truly fortunate to have found that with you and staff. Thank you for your dedication, your warmth, and the trust you've built with us over the years.--Margaret

My dad referred to Dr Lee since 2011.  His right eye was really bad, left eye still ok.  He missed…read morethe time frame to have treatment, I understand. The main reason that refer to Dr Lee because he speaks Cantonese.  He never told me what's my dad's eye problem.  Since that's Retina specialist, I expected my dad had Macular Degeneration.  After every visit, he always say 5 words "放心，唔會盲。-  Don't worry, you won't be blind." So I thought my dad can't see the center, but surrounding. Our concern is maintaining he left eye.  Other than reading test and under eye photo taking.  During the annual visit, Dr Lee only checking his right eye, which is nearly blind.  I asked him to check his left eye as well, Dr Lee refused.  His attitude and his statement "放心，唔會盲" make us felt the ongoing visits are useless and unnecessary. 2022 - After I find out my dad's insurance is PPO, I switch to an English speaking doctor.  The new doctor checked both eyes.  Dr Lee checked Right eye only.  This is non sense to me. 2023 - I confirmed with new doctor. My dad's right eye was Macular Degeneration plus retinal detachment in 2014. His left eye was getting worse, can't even reading fonts on bank statement with magnifier.  2024 - He is 90 years old. When I chat with a family relatives, she told me that my dad has cataract.  I scheduled him with cataract surgeon immediately.  After his cataract surgery, now his left eye can see better color and read the restaurant menu and small font. Even cataract is not retina issue, no one ever tell us my dad has different eye problem that need to follow up during the past 10 years

Dr. Lee is fantastic, very competent. He's a man of few words and is quite sweet in a low-key way…read more He saw me quickly when I had a sudden web of floaters and flashing, and fixed a retinal tear. Laser surgery is no fun, but it's pretty quick. Since COVID the office has a new procedure, they have you wait outside and limit the number of patients in the office. It's a very large office with lots of technicians who do the tests and drops etc. leading up to his exam, and no one comes closer than absolutely necessary. Dr. Lee talks to you from the hallway and asks that you not talk when he and others are in the room. I appreciate the care they take with our safety.

I had excellent experiences here for cataract surgery on my left eye and (2 was later) my right…read moreeye. Very calming environment, helpful staff, good anesthesiologists work there, and excellent eye surgeons own and operate at the center. (Okay, I'm not sure all of the surgeons are excellent, but the only one who performed my surgeries - Dr. Steven Pascal - certainly is!)

I went there for lense replacement surgery in the left eye recently. The staff was great, checking…read moreon me, explaining what they were doing and why, and keeping me comfortable. I had fractured my ankle a few weeks ago so they got me a wheel chair and helped me climb onto the operating table. Dr. Stephen Pascal was excellent from assessment all the way to post-op, and the actual surgery was excellent, too! I can actually see 20,15 in an eye that was previously 20,200+ and had no post-op complications. I'll be getting my right eye done next week, and feel very confident that I will have a similar experience.