I have been going to Dr Pinilla for over twenty years. She and her entire staff are all very…read morecomforting and efficient. I have had cataracts removed and have had lenses put on my eyes to replace distance glasses. Just as an example of their efficiency, I called last Monday to say that my latanoprost drop prescription for my glaucoma needed to be renewed by their office, before my refill could be done by my pharmacy. I phoned at 8:30 am, and was graciously attended to by one of her staff. Merely several hours later, my pharmacy had the prescription ready for me. Now that's great service and care for their patients. Highest recommendation!!!!

Dr. Pinilla is a Great Doctor, through and caring. She explains procedures and listens. The office…read moreis welcoming and the wait is very short. Doesn't overbook. I highly recommend.

I am an existing (was) patient with the beginning stages of glaucoma…read more This office not only doesn't return calls but dropped me because of my change in insurance "money" They've had me drive to Berkeley to get a referral (again) from my existing reg Dr (not eye) to be seen again, which I did...like a child Now today, after back and forth scheduling and rescheduling on their end to Oakland and Lafayette~along with me re scheduling my life around theirs They call and tell me that I cannot be seen at all, but yet, I can get my meds~even though I've "not" been examined in about a year and been without them~ no concern for that on their end~ but paying out of pocket would be a "breach"......... You decide. I am disgusted

Only my second ever review but wanted to express my gratitude…read more First I was greeted by a very efficient and friendly front desk person. Wish I could remember her name but was exceptional After filling out forms I was taken to the clinical area. Each step was explained and it was obvious they were happy and confident. Most importantly they seemed like they enjoyed their jobs. As a doctor with a small clinical facility, I was more than impressed Then the doctor. I had heard a great deal about Dr Pascal. I could see why so many trust him. He is smart , experienced and reassuring. The whole office seem to be happy and explain procedures. He was respectful, he was incredibly enthusiastic about his

I have been seeing Dr. Brinton for well over ten years as I received treatment for Wet AMD. I as…read morediagnosed while working as a Fire Captain and my first fear was losing sight in my right eye, and subsequently losing my career. I expressed this fear to Dr Brinton, with him listening intently, and he then put me at ease, assuring me that this was going to work out. Of all the Doctors I have encountered in the last fifty years, in all kinds of fields, he is one of few that I have the utmost confidence in. I feel his years of experience, his vast knowledge and his decisiveness have served me well in being treated for this condition as I enter my 7th year of retirement.

Dr Brinton cares for his patients and has multiple smooth running offices with competent staff…read more Very solid team. In my situation he stayed open late on New Year's Eve after my Optometrist called him to ask for treatment of a retinal hemorrhage. He took care of me and I see him monthly for injections and it's making a difference and I'm recovering my vision.

This is a hard review to write as I'm not sure how to feel about my experiences here. Yes, Dr…read more Tandrow is very nice and polite and pleasant. But out of two visits for regular eye exams, I had a few issues that just don't sit right. I went for my first exam with him a couple of years ago. At that time I was only needing readers, and after the exam I ended up with my first pair of progressives since my distance vision was also starting to go. And yes, many add ons and the glasses were expensive. Both pairs I ended up buying. As part of the exam he told me that I had the beginnings of a certain type of glaucoma that might need to be treated surgically, and referred me to a specialist. The specialist stopped the exam after an initial look and said it wasn't worth completing the exam. Thank goodness she stopped, because that alone was $350 out of my hsa. About a year and a half later I went back for another exam. He asked about the glaucoma. He said my condition hadn't progressed and no need for a recheck by the specialist. However because of the condition, he'd have to use special equipment to complete the regular eye exam, and was I ok with the extra $45 charge. What was I going to say, I went ahead with it. Although I thought it odd that special equipment hadn't come up the last time. I'm 48 and have presbyopia, and really dislike glasses. I asked him about any and all other options including contacts and LASIK. He said LASIK would correct my distance vision but I would always need readers. He described various contact options but said he didn't recommend any of them. I decided to get a LASIK consultation to correct my distance vision, and the corneal surgeon that I consulted with recommended something called monovision. He said I was the perfect candidate as it corrects one eye for near and one eye for distance to give a wide range of vision, and in most cases people adjust and don't need glasses anymore. He said Dr. Tandrow had written on the referral that he didn't recommend monovision for me, but hadn't even discussed it with me. Turns out it is one of the most common corrective procedures for people with my issues. I asked the doctor if he was sure my glaucoma condition wasn't an issue for the procedure. He took another look and said he didn't see any such issues. Around this same time I started working in the east bay and switched optometrists to do my pre and post op checks as well as a test for monovision with contacts to make sure I could adjust to monovision LASIK. They also confirmed they did not see any kind of glaucoma or any other issues in my eyes. I just had the monovision LASIK procedure done and am reading, driving and functioning without glasses or contacts. So happy! Not sure what to make of my experiences with Dr. Tandrow...

This was a hard review to write because everyone in the office is so nice. Dr. Tandrow does a great…read morejob- he's thorough and everything he explained made a lot of sense to me. I understood a lot more about my eyes when my exam was over. It wasn't until I picked out a frame that things got a little more frustrating. The staff was really helpful assisting with picking out frames. Once it came time to pay, I was hit with a really expensive bill. I was under the impression my insurance would cover most of the cost, but they had added on so many things to my lenses that my bill came out to $335 (WITH VSP insurance!). UV filter, reflective coating, and something that makes my lenses thinner were all added. Perhaps in the financial district add ons like this are commonplace but I personally can't afford to pay that much for glasses. All in all, it's my responsibility to have gone over the charges but I was just a little peeved that all these things were added on under the assumption that I wanted them and was willing to drop some major cash. Also, it turns out I don't even like my frames (my fault, obviously) and while most places give you a grace period to return your frames, Tandrows does not. So be sure you like them 100%! I just kind of left the office feeling like I definitely should have skipped getting new glasses. Just make sure you take a peek at the things they're adding on to your lenses if you're on a budget.

I highly recommend Dr. Pascal. He is an excellent surgeon, and I appreciate the cataract surgery he…read moreperformed on both of my eyes. His Oakland office is warm and comfortable, as was the clinic on 30th Street. He has a humble personality and great sense of humor. I'm so glad I chose him to be my surgeon, and I am greatful to have my eyesight back after 71 years of myopia.

I could not be happier with the outcome of my cataract surgery. My vision has dramatically…read moreimproved. Dr. Pascal, his surgical team and office staff are professional, caring and personable. I would not hesitate to recommend Dr. Pascal's practice. You will be in good hands.

I have so much respect for Dr Barakeh for his professionalism , kindness, and competence. Always…read morevery patient with me with my multiple eye problems. The staff are very helpful with my appointments, always accommodating with a smile. And Nancy, Dr Barakeh's assistant always made sure that I am comfortable during the procedure. Thank you Dr Barakeh for your contribution to the community. Melva C, Alamo

I think I found a gem in Dr. Barakeh. Warm, speaks layman's terms if/when needed (me, me, me), can…read morejoke/laugh, and most important, a seasoned and knowledgeable professional. He was very thorough, and I left his office in confidence that all is well. Now, the office, Walnut Creek Eye Medical. It's straight out of 1970. While you might find a more modern office with better equipment, I don't think you can find a better Optha, and the staff is totally pro. Recommend. PS. A word about the name, Walnut Creek Eye Medical, and the address. There are 2 other similar businesses with names that can be very confusing. So, don't go to Walnut Creek Eye Care or Walnut Creek Optometry Group. It's 1855, not 1844 as the other 2 are.

I am deeply disappointed with the unprofessional customer service experienced today when dealing…read morewith an appointment for my employee. Our employee arrived for his scheduled appointment today, but his necessary translator did not arrive. When I called to resolve the issue and suggested reaching out to the insurance carrier to see if there was a coordination mix-up, the representative, Shana, became extremely aggressive and rude on the phone. Instead of providing the customer support we needed, she claimed there was no one available in the entire building who spoke Spanish. Throughout the call, she refused to let me get a word in. When I politely asked for her supervisor's name, she completely bypassed my question and hung up on me, refusing to provide any management contact information. I called back immediately and was connected with Brandy, who was very kind, professional, and helpful. She was able to provide the name of the supervisor, Denise Kurt. While I appreciate Brandy's excellent assistance in a stressful situation, the behavior exhibited by Shana is completely unacceptable for a professional medical office handling sensitive worker accounts. Management needs to address Shana's conduct and communication immediately

Unprofessional and Disrespectful of Patients' Time…read more My mother's appointment was scheduled for 1:20pm, yet we were kept waiting 51 minutes before being seen. There were no updates, no explanation, and no apology from the staff or the physician. When I mentioned--calmly--that my mother's time should be respected and that appointments should begin reasonably close to their scheduled time, Dr Gilbert replied: "Well, sometimes it works that way and sometimes it doesn't." That statement, paired with a complete lack of acknowledgment for the delay, was unacceptable. It reflected a dismissive attitude toward patient time and basic professionalism. I remained polite and civil throughout the interaction, but left with the impression that punctuality and patient communication are simply not valued here. If you expect respect, accountability, or even a simple apology for excessive wait times, I would advise seeking care elsewhere.

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was very difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

For over 20 years, my spouse and I have been grateful to be in your care, Doctor Todd Severin. Your…read moreskill, professionalism, and kindness have given us not only excellent eye health but also peace of mind. Kristy, Mayela, Brittany, Ariah, Tammy, Jamie, Chris and every member of your staff have consistently gone above and beyond to be helpful, welcoming, and compassionate. It's rare to find a practice where every single person makes you feel valued and cared for, and we feel truly fortunate to have found that with you and staff. Thank you for your dedication, your warmth, and the trust you've built with us over the years.--Margaret