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    Brinteva Worlds Agency

    5.0 (1 review)
    Open 9:00 am - 7:00 pm
    Updated 3 months ago

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    3 months ago

    I booked my flight tickets with them and everything went smooth! I would definitely recommend

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    4.2(19 reviews)
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    I called to attempt to use a travel agency to arrange a trip for me and my family. I've been…read moretraveling for over twenty five years as an adult and since the age of five with my family. I have planned international trips and Caribbean trips but thought that maybe it would be nice to have a travel agent assist to take some of the stress away that comes with planning for a group.I used A big chain travel company this year to go to Europe because we were visiting more than one country but my next trip I would just need to go to one destination and full relaxation would be my goal( spa, massage, lush vegetation, etc.) I even asked to inform me if a Special came across her desk to any place with a beach, so that I could consider possibly changing my original plans if it sounded good. You would think I asked her to come get me and take me to the airport the way she spoke. Speaking to her for less than 15 minutes wasn't a pleasant experience. You would think she was reprimanding a child. I understand the frustrations of customer service but we didn't even establish a rapport. I would not recommend using this company. You are better off planning your own vacation and keeping the agent fee for drinks. Being nasty or brash is unbecoming.

    Have booked two cruises, working with Jean. She is a treasure of information and knowledge. She…read morehelped planned two wonderful trips and made sure we were well taken care of. No surprises which is a good thing when traveling. Thanks Jean.

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    Travel To Go

    Travel To Go

    3.4(7 reviews)
    5.4 mi

    **Unresponsive during two major issues on European trip- was not worth the cost**…read more My two best friends from childhood and I took a trip to Europe to celebrate a milestone birthday in June. We were referred to Becky by a long time client, but wound up feeling that we were lower priority clients, perhaps felt that she was doing us a favor and didn't need to work quite as hard? She wasn't always super responsive but we knew she was busy with other clients, and especially liked that she was helping clients currently on their trips, as that was just what we hoped for just in case anything went wrong in a foreign country! Unfortunately, one of our hotels in Italy did not have our reservation when we arrived (showed "cancelled") and was completely booked. I emailed Becky and got her out of office message, with no mention of another colleague to contact while she was out! Luckily the hotel manager called a friend at a neighborhood hotel and got us booked there. It took a while plus had the hassle of traveling to the new hotel, so we missed some planned activities as a result. She reached out after the issue was resolved, but we did appreciate the follow up at least. Our return flight was delayed over 10 hours, which required us to rebook our connections for the second legs of our flights. We had booked this flight specifically because Becky, as a travel agent, was required to book round trip tickets on the same airline. However, when we reached out (repeatedly) for help rebooking she was non-responsive (until we got home, so no question of the time difference.) We had to spend hours on the phone with the airline to get rebooked. (Had we not booked with her, and instead selected another itinerary that we had found on our own with multiple airlines, we would have left on time.) Upon returning home, I had hoped Becky would reach out with an explanation. I asked about one after a couple days and never received a response. She did get our initial hotel booking cost back, but didn't show any initiative to find out why we were in that stressful situation to begin with. I find this incredibly unprofessional, and honestly insulting since we paid for her services and genuinely wanted to know what had gone wrong. I completely understand taking time off, but she should have either designated a backup or let us know in advance so we could plan accordingly. I won't be using this agency again. I am often asked for referrals at work for clients (realtors, travel agents, etc) and also in good consciousness couldn't recommend Travel To Go, so unfortunately treating us as second class clients will cost them future business as well.

    I'd like to say I've used them as they were recommended to me but when I called I got put in a…read morevoicemail loop from he**. 1 for Becky, 2 for Monica and 3 for Sara...or press 0 for next available agent. Sadly I pressed 0, 4 times and no one ever answered just kept coming back to the loop. I finally pressed 3 for Sara...got voicemail, so I called back, pressed 2 for Monica...voicemail...3 times...pressed 1 for Becky...voicemail...do they really want to sell vacations or are they so busy they can't bother to answer? If so would it hurt to hire a receptionist? Now I have given them a 2 because they are so highly recommended but if I call a business during business hours I expect someone to answer, not "loop"me. I wasted almost 10 mins trying to get their attention and travel agents wonder why so many of us use the internet and do our own travel.

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    Brinteva Worlds Agency - travelservices - Updated May 2026

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