I called to attempt to use a travel agency to arrange a trip for me and my family. I've been…read moretraveling for over twenty five years as an adult and since the age of five with my family. I have planned international trips and Caribbean trips but thought that maybe it would be nice to have a travel agent assist to take some of the stress away that comes with planning for a group.I used A big chain travel company this year to go to Europe because we were visiting more than one country but my next trip I would just need to go to one destination and full relaxation would be my goal( spa, massage, lush vegetation, etc.) I even asked to inform me if a Special came across her desk to any place with a beach, so that I could consider possibly changing my original plans if it sounded good. You would think I asked her to come get me and take me to the airport the way she spoke. Speaking to her for less than 15 minutes wasn't a pleasant experience. You would think she was reprimanding a child. I understand the frustrations of customer service but we didn't even establish a rapport. I would not recommend using this company. You are better off planning your own vacation and keeping the agent fee for drinks. Being nasty or brash is unbecoming.

Have booked two cruises, working with Jean. She is a treasure of information and knowledge. She…read morehelped planned two wonderful trips and made sure we were well taken care of. No surprises which is a good thing when traveling. Thanks Jean.

I have used his services three times now and appreciate his advice, knowledge and experience…read moreregarding various destinations. He is very professional and patient. I have gone via Japan, the UK and the Christmas Market tour in Europe. Each time, I have received good advice that I would not have thought of and was able to bounce ideas off of him with some insightful critique. I appreciate the resources he has access to and for the most part, I was able to travel very smoothly with very little inconvenience. However, I would say to still do your own research in travel because sometimes you or the travel agent may have a better idea in terms of logistics. I am happy to support a local business!

My husband and I were invited to attend an Italian Cooking Vacation in Modica, Sicily for 8 days. I…read moretold my husband, although excited about that opportunity, I did not want to be on a plane for that long to not visit Italy proper while over there. But neither he nor I wanted the burden of scheduling the who, what, when, where and how of adding onto this vacation. Enter Wayne Steffen! I found him through searching for a travel agent on Yelp. His reviews were awesome and folks wrote about how he came through for them when they had issues. (Very important!) From the beginning, Wayne was so incredibly knowledgeable. He gave us several excellent pieces of advice as we started the process. We just didn't know anything about Europe. I was trying to fit it all in the extra 2 weeks I wanted to add to our trip. Wayne gently suggested that we could spend the two weeks in Italy alone and never come close to seeing all it had to offer. So, that's what we did. We gave him pretty much Carte Blanche to arrange where we would go and what we would see. Well, let me tell you, Wayne, pretty much gave us the vacation of a lifetime! It was so, so wonderful! We just followed his itinerary and most everything went off without a hitch! He booked hotels, convenient to the venues, or arranged transportation for everything he scheduled. Florence, Venice, Rome, Sorento, the Amalfi Coast, Naples, Pompeii, Catania. Whew, so much to see, so beautiful, and we are so grateful for all that we got to see and do, thanks to his suggestions! Lastly, I want to thank Wayne, in particular as there were two issues that happened to us, one was the most serious as the airline taking us to the cooking vacation in Sicily changed the flight schedule and did not notify either us or Wayne.) By the time we figured this out and called Wayne, he was in bed and I was bawling my eyes out. But Wayne immediately got to work and found us a different flight to Sicily that would get us there in time to meet our shuttle to the cooking vacation! He's not only there at the beginning to help plan the vacation, but he was there for the problems that cropped up. If you have any thoughts of needing a travel agent, Call Steffen Travel. He's top of the line!

We have booked two trips to Maui with Karen at Casey's and have had some of the best service. She…read moreis very detail oriented and knowledgeable about the business. Very professional but extremely friendly.

Evie is an excellent source with all your travel needs. She has been helping me recently with a…read moreDisney Cruise and a vacation for my family from Walnut Creek. The times have not worked out since I keep choosing very busy times, but Evie has given excellent recommendations and I will keep going back to her. Very helpful and experienced. Thanks.

Evie has over 30 years experience - and it shows! We used Evie for our honeymoon to St. Lucia and…read moregot an AMAZING rate (flight, hotel) at the amazing Jade Mountain (in room pool and featured on the recent Bachelor TV program). That aside, she is constantly in the Caribbean, Mexico, or Hawaii and has likely stayed or toured any hotel or cruise ship you might consider. She knows the islands so well and can tailor your vacation to your price and your style. We've recently used Evie also for family vacation with our little baby. Before Evie I never realized that travel agents are free, and I always thought I could scour the internet and find the best deals. Not necessarily so as Evie has access to various wholesalers that only certified travel agents do. Can't recommend her services and expertise enough! She's local in Walnut Creek but can service anyone anywhere!

Excellent service. Rocio is great! Always efficient service and wonderful travel adviceread more

From the owner: Traveling? Try me first!read more

Wendy Wasserman has worked with me to put together a Mediterranean cruise, tours of Paris and…read moreLondon, and get-away stays in Hawaii and Cancun. Each trip was absolutely enjoyable and stress-free. She works hard to find the best prices for travel and lodging and puts together an itinerary that matches just what I have in mind. Wendy stays current with all that is the latest in travel. Her attention to detail and consistent follow-through (and great sense of humor) make the entire experience a delight. I would also like to say that everyone I've had contact with at Wasserman Travel has been very friendly, helpful and knowledgable. Merle H.

Washerman Travel doesn't appear to be in business anymore…read more We used them in the past and were very pleased with their service.

Let me start by saying that I will be a forever customer with John after this trip. We called him…read morewith hopes of getting in a very last minute NYE/birthday trip for a family of 6. He planned my trip from beginning to end and I have to say it was not only last minute for NYE but we had very specific request that he was able to make sure they accommodated. He took care of booking our hotel, flights and ride too and from airport which all turned out great and the one issue we did have he sent and email and was corrected right away which wasn't his fault but the hotels mixup and was fixed first thing in the morning. I couldn't be more Thankful he was able to assist. NYE in Mexico was so amazing that we weren't even off the plane when I text him to start planning next year's trip to the same place in Puerto Vallarta again. THANK YOU AGAIN John we look forward to working with you again and referring you to everyone and anyone we know planning a trip.

Steve & Lisa Fermi, our advisors, not only exceeded our expectations in planning prior to our…read moreholiday, they also greatly exceeded our needs during our month-long Italian adventure! They were professional and very responsive to our needs as we navigated through our trip. Each segment of our trip involved lodging, site seeing activities and transportation which was skillfully arranged and booked in advance. From our cultural and historical time spent in Florence, to time in our Tuscany villa, beautiful and relaxing cruise and romantic stay in Venice; truly an Experience of a Lifetime! Thank you Steve & Lisa !! We will definitely be using them again and referring friends & family your way.

I want to commend Sharon for making our family trip an incredible experience. She is…read moreknowledgeable, resourceful and is incredibly responsive to requests, changes and suggestions. We had a very memorable trip to Italy, all the accommodations, transfers and tours were really top notch. I'm already planning another trip with her now.

Sharon is really an enormous help in gettting my wife and I on our trip, hotels and car rental…read morewithout a problem. She is very patient with me who couldn't find his way around an airport even with a ticket. Thanks Sharon

Mom always give wonderful tips where to travel, where to party, where NOT to party, where to park,…read morewhere to stay, where to eat, what transportations are safe, what activities are cool to do, etc. Just ask Mom and Mom will tell you straight up what you want and need to know! Mom has been to many remote areas around the planet despite the fact Mom cannot write Yelp reviews of travel locations and destinations outside US' owned land masses. Mom has friends all over the planet who Mom can hook you up to her Global Peeps, so your questions will be answered properly. Just send a message and Mom will do her best to make sure your travels are forever memorable and never disasters. Love, Mom O=;-D

Pam is incredible! Fast, thorough, goes through everything with you and answers all questions you…read morecould possibly have. She is so thoughtful and detailed and helps clear up any confusion that comes with traveling!

Pam planned the most amazing trip to London and Paris in August 2024…read more She does everything so perfect. She is planning my trip in November 2024 to Europe, again. I don't know what I would do without her, SHE IS THE VERY BEST, Maureen R. Agius