The customer service alone is enough to make me want to use their services again! Sylvia V. Customer Service Manager, is very attentive and detail oriented. Quick to return calls and answer questions. Even though reservations were made at the very last minute, it was still possible to book an early pick-up. In the morning, I woke to find a confirmation email. Sylvia even checked to make sure that I had all of my flight info (gate number, flight number, departure time) correct! On the day of pick-up, my driver was prompt and courteous. I will definitely use Professional Air Shuttle Services again! read more

I've used this service a couple of times (as well as my Mom) for airport rides and I plan to use them for other trips as well. I was very impressed with their customer service and overall attitude. Something as small as a bottle of water and travel sized kleenex goes a long way. The drivers are friendly and experienced and their booking agent is beyond good at what she does. I would recommend them to anyone. Fair prices too! I always appreciate when a business goes above and beyond, and that's Professional Air Shuttle Services! read more

What an AMAZING company! We have used them twice in the past 6 months and I plan on using them for every trip to the airport. Reasonable cost plus amazing customer service = GREAT VALUE! They are a local family owned business and I love to support those as well. read more

Absolutely the best shuttle service I have ever used. It's an understatement to say they are reliable and easy to work with. It's nice to have such a wonderful family-owned business like this in the area. I was already impressed from our initial transport, but on our return trip I found out just how amazing they are. In the rush and scramble to get out of the car with 3 small children and lots of bags, we forgot to retrieve the chidren's carseats from my father's SUV. We didn't realize we forgot until we were at the gate ready to board. Unfortunately, at 8am on the East coast it seemed like all I could do was text Sylvia at P.A.S.S. and just cross my fingers and hope they'd get my message and be able to accommodate the extra request. Well, at 5am in California, Sylvia was quick to text me back minutes later and let me know there was nothing to worry about. When they picked us up, the seats were all just right. This just demonstrates how P.A.S.S. takes all the worry out of getting to and from the airport. Highest possible recommendation! read more

These folks are SO reliable! Their van and driver are always waiting in front of our home or pick-up location AHEAD of schedule. Helpful, courteous, professional, reasonably priced and reliable. Our bad, we tried a different local service promising a Town Car, (Finesse Limo) and they didn't show up, the owner slept through our panicked phone call and vmail, and we ended up driving ourselves to the airport with only minutes to spare. Never again! We learned our lesson and will use only Professional Air Shuttle faithfully from now on! read more

I found this service online and when I called the gentleman was very nice and helpful. When his wife came to pick up my adult son, she showed up in what appears to be their personal vehicle...AND BROUGHT 2 OF HER YOUNG DAUGHTERS WITH HER!!! We had already booked a round trip with them so my son decided he would still use them on his way home, especially since she told him that her husband would be picking him up and he would be in the company van. Well, she showed up again (after my son had waited for 30 minutes and had to call her), and now brought her older daughter with her and SHE was driving the van! OMG! When all this was brought up to her she just kept saying that "she wouldn't do any favors anymore" and "I got him there and back, didn't I?". She didn't seem to understand that we did NOT call them for a favor but to hire them for a "professional" service. Somehow she didn't think that any of her actions were inappropriate. Nice lady but very, very unprofessional business! read more

Very poor customer service from the owner Rosendo Vela!! Took over two hours to get home from SFO because the driver took the wrong turn and ended up in front of the Giants ballpark!! He had to ask his GPS directions on how to get to the bridge from the ballpark!! At $125 for the ride from the airport you would hope the drivers would know the way!! There was a an accident on the bridge that night but would not have affected us if we were on the right course!! When I got home two and a half hours later I called Rosendo and he was very rude and said the driver was there to pick me up what was the problem!!!! Well the problem is unless you are willing to stand behind your service and hire dependable drivers then maybe you should not be in the business!! I do have to say Rosendo's wife Sylvia, was very pleasant to deal with when booking the service, maybe her husband needs to take some customer service lessons from his wife or better yet let her handle the business!!! read more

very good service, the driver got to my house a few minutes early so that i didn't have to worry about rushing and the customer service secretary was very kind and sweet, also what i found to my surprise was a little goodie bag with some little treats for the road, overall i had a great experience and recomend this service to the highest regard! read more