I am writing to express our sincere appreciation for the exceptional service provided by Michael…read moreMcKay. His dedication and responsiveness truly went above and beyond our expectations. He was very patient with our group of 11 trying to decide what cruise line we should pick. Michael answered all of our questions in a quick and timely manner, ensuring that we were always informed and confident in our decisions. What truly stood out was his commitment to customer satisfaction--he even took the time to call us over the weekend, outside of regular working hours, to let us know that an upgrade we were interested in had become available and to ask if we would like to proceed. This level of attentiveness and care is rare and highly commendable. He is the best travel agent we have ever had and we want to thank him for his outstanding service.

Allison Conrad was more than helpful. She went above and beyond to make my trip happen on short…read morenotice. Even when I had to reschedule the trip she was more than happy to assist in rearranging everything. She was so professional and knowledgeable, she created an itinerary based on just a few things I told her I was interested in doing. I would highly recommend her to anyone looking to travel. I personally look forward to using her as my travel agent again in the future. Thank you Allison for all your kindness and attention to detail!

We just returned from Italy and had a wonderful time. Our travel agent was Jeff Rabb and I would…read morehighly recommend him. He was available to us, even when we were in Italy, and he was able to help us a couple times. I know we saw more than we would have without Jeff, and I am sure we also saved money by using Alamo Travel. I hope to use them again in the near future.

Someone recommended Alamo world tours to me. Told me to contact Paul. I left him a message and got…read moreback to me the next day leaving me a message to call him back as I was at work and unable to answer. After a few hours I was able to finally call him back and Jeff answered the phone. Put me on a brief hold and when he got back he told me that Paul will be going on vacation and decided to let Jeff help us instead. I gave Jeff of some info of what we are looking for but he didn't seem very trilled. He sounded so bored knowing you need to sell in this type of business. It's our first time trying out with a travel agent since we're planning on going to Europe. When I hear the words "travel agents" first thing pops into my head is very helpful & knowledgable. That wasn't the case for this agent. I told him to contact my husband since he's the one going to deal with the financial part of our trip. He did call my husband and got more info from him. Jeff basically just gave my husband the suggestions/places he mentioned to him to review for the price. He didn't go out his ways to give us more options and asking my husbands for any other places we want to visit instead. We wanted someone to help us find the perfect destination not the other way around. Otherwise why use a travel agent?

This hotel is the perfect storm of laziness, neglect, and false advertising. From the moment I…read morestepped in, I could feel my standards lowering themselves out of self-defense. The lobby looks like it hasn't been updated since flip phones were cool, and the couch had so many stains, it looked like it belonged on a forensic files episode. The staff? Let's just say, I've seen vending machines with more personality and better customer service. I asked a simple question at check-in and got hit with a blank stare, a sigh, and a whole lot of attitude--like I was interrupting their vacation. I finally get my key card, go up to the room, and... yikes. First red flag? The door took three tries to open because the card reader looked like it had been scratched by a raccoon and half-glued back together with Elmer's. I walk in, and the vibe is immediate: "You're not supposed to be comfortable here." The room smelled like dust, old socks, and broken promises. The carpet? It had that crunchy feeling--like nobody had vacuumed since the last eclipse. The bed was a joke. Sinks in the middle, squeaks like a haunted rocking chair, and the pillows were so flat I folded one in half and it disappeared. I wouldn't even let a coat rest on those things. Tried to relax, turn on the TV--and surprise--it only has five working channels. One of them is just static, one is the hotel welcome screen that loops every 12 seconds, and the rest are news from three time zones away. I thought I was in a time machine, not a hotel. The bathroom? Not gross, but barely functioning. The water pressure was so weak I thought the shower was just giving up on life. The towels were scratchier than a wool sweater made of sandpaper, and one had a weird smell like it was dried in a basement. Also, who uses bar soap the size of a Tic Tac and expects that to count as "amenities"? Walls? Thin as paper. I could hear the guy in the next room breathing. I knew his whole Spotify playlist. I was practically a guest in his room too. And let's talk about the Wi-Fi, because this part made me want to walk out the front door and sleep in my car. It was slower than dial-up. I tried loading a webpage and had enough time to think about my life choices, stretch, and age five years. I ended up using my phone data just to open an email. Look, this hotel isn't scary. It's not filthy. It's just sad. Tired. Worn out. The kind of place you book because you're desperate, and then immediately regret because you feel like the building is also trying to quit. Honestly? I've had better nights sleeping on a school bus during a field trip. And at least back then, nobody was pretending it was a "3-star experience." I'd rate zero stars if I could

DISGUSTING HOTEL and AREA! Hotel Santo Tomas is NOT a 3-star…read morehotel by any stretch of the imagination, it is 1.5 stars AT BEST. It is located in a shanty and very dangerous part of town. Because of that, the hotel's main entrance is heavily gated with thick metal bars all the way to the roof and looks like a jail. This of course is not shown in any of its advertising photos. I have NEVER seen nor heard of a 3-star hotel (or any hotel) with metal bars in its entrance The room we stayed in, although an upgrade from economy rooms, was also unacceptable: Deeply scratched walls, dirty worn out carpets, dust everywhere, broken inside door-latch, totally broken door handle that fell off, huge stains on its curtains and chair, and fleas! This was the only room in the hotel with air-conditioning, although the hotel is located in the Tropics. Its manager Marcos is not a person to be trusted. UNDER NO CIRCUMSTANCES should anyone stay in that area and especially in this "hotel" Santo Tomas. I had to get my money back from the credit card for the booking because Marcos did not allow us to stay after I had complained about the hotel even though we had already paid for the room. I want to write much more sharp words and in great detail about this "hotel", but unfortunately the Search Engine does not allow me.

I relied on Arthur for my travel needs in the past and appreciated his thoroughness. I reached out…read moreto him again to book flights on my recent Christmas and New Year excursion. Arthur was attentive to my requests but the flight dates and available carriers were limited. I selected a carrier based on availability of direct flights home to the airport of my choice. Arthur did his best but the carrier is not the best for business travel. Airline communications were sparse during boarding, which resulted in inefficient crowd management, as well as missing luggage. I give a thumbs up to Arthur for exploring all options and thumbs down for the carrier of my choice.

Giovanni found us good business class flights that got us in when we wanted and went smoothly and…read morevery comfortably. The connection times were appropriate, and the trip went well. Giovanni also found us travel insurance which thankfully we didn't need to use

Daria is not only savvy and smart about destinations and things to do, she is diligent and on top…read moreof things in a way that left me feeling so grateful and well taken care of. We went to Italy, and she fashioned a beautiful itinerary for us based on things we wanted to do and based on things we didn't even know we could do that she recommended. Most extraordinarily, we wanted to go to a soccer game for our 15-year-old, but tickets didn't go on sale until about two weeks ahead of the game. She must have followed up 6 times to assure us she was checking on the tickets and that she'd get them when they came available. Her app was incredible during the entire travel experience. Every single person on the Italian side--from drivers, to handlers, to tour guides--was incredible. We wanted an epic trip to Italy, and there's no way we could have planned this ourselves. I can't recommend Daria enough! I'd give ten stars if I could.

This is the third time that we worked with Daria. Daria helped us plan the perfect family trip to…read moreItaly. As always we worked great together discussing where to go and what to see in Italy. She put together a perfectly balanced itinerary. All of our travel days were seamless, the hotels were fabulous and our excursions were so memorable. For example, we checked off a special bucket list item when we visited Pompeii. Daria scheduled our driver, purchased our tickets and offered to get us a guide all in advance. It made the experience that much more enjoyable. I can't say enough about Daria's accessibility before, during and after our trip. We are so grateful for her travel knowledge and resources. Third time is definitely a charm and we look forward to planning our next trip with Daria and Journeys of a Lifetime!

Tim was very helpful throughout the booking process and even went above and beyond to give us…read morehelpful travel tips along with ways we can save on future cruises. He was also very patient with our indecisiveness early on, as there was a lot of things we were juggling in the beginning stages of planning. Would highly recommend Untold Adventures to anyone looking to plan a trip whether you are a new or seasoned traveler!

From the owner: Untold Adventures Travel is a family-owned travel agency operating as an independent affiliate…read morewithin the award-winning Avoya Travel Network. Based in California, we bring over 40 years of local roots and more than 20 years of entrepreneurial and hospitality experience. We specialize in luxury cruises, family and group cruise vacations, and thoughtfully planned all-inclusive resort travel with premium resort partners. As small business owners, we’re proud to contribute to the Bay Area community while serving clients nationwide. Our philosophy is simple: the best vacations come from thoughtful planning and genuine collaboration. We don’t sell vacation packages. Instead, we take time to understand your interests, priorities, and goals before making recommendations. From your first consultation through your return home, our focus is on ensuring you feel supported and well cared for.

Not as advertised. We were taking a trip to Europe for the first time and wanted some help booking…read moreour dream trip. We talked with XXX and she said she would help us build out the perfect trip tailored to us! That's not what she did though. She gave us generic suggestions that she gives to all her clients. It was no way tailored to us. When we asked for other maybe less expensive options she rudely said she wasn't a budget travel agent and we should have just done the research ourselves if that's what we wanted. We gave her a list of what attractions we wanted to do and when the itinerary came back it disregarded what we shared almost completely. Do not book with XXX if you are looking for an individualized trip.

I cannot say enough great things about Meg at MKTravelinc.com. She made excellent suggestions…read morewithout making me feel pressured. She gave us several options as I was travelling with my teenage son. We felt the best option was a group tour in Costa Rica and this turned out to be a trip of a lifetime. Such beautiful scenery and wildlife during hikes at the base of volcano and in the jungle. We saw monkeys, sloths, bats, geckos, dolphins (seen while sipping drinks on a catamaran) and we even saw the elusive Quetzal bird. We did some repelling down water falls as well as zip-lining. Very exciting AND relaxing. Meg made sure we had all the proper documents and the trip went without any hiccups. Thank you Meg for such a memorable experience.

I want to give a ginormous shout out to Karen Byars of Byars Travel! It's been a long time since…read moreI've used an agent because it was always more hassle than it was worth, but Karen has changed that perception for me. She's SO responsive and always has or will find an answer to any question I can think of. She's been patient and flexible with me. I truly feel taken care of and like I'm getting more value than I would have if I had booked my cruise myself. If you're considering a vacation - I encourage you to reach out to her!

Covid has kept everyone feeling all sorts of way including the yearn to travel, but how to do so…read moresafely and what to expect. I invited myself to a a friend's family vacation (thank god they were excited to have us join! ). The trip was fast approaching (I mean within 2-3 weeks). I was referred to Karen and within an hour or two, we had an all inclusive resort on the beach set for a family of four!! Not only that, she got us to stay at the same place as our friend along with all transportation included for both families (we did everything together). Prior to leaving the country, Karen sent important details and reminders to ensure smooth sailing (or flying) which was extremely helpful given covid restrictions. She checked in on us during our stay as well as before traveling back home. There were some mix ups during the travel BUT Karen continued to help fix any and all issues that we encountered right away even with the time difference. It was almost as if she were right there with us. I have never used a travel agent let alone post a review on Yelp. However, it should be know that Karen is an excellent agent and works extremely hard to ensure your vacation will be one to remember (of course in a good way). I highly recommend her for your travel needs! Thank you Karen!

A+ Service! Krystal was able to get us the best price possible that included all the amenities we…read morewere looking for. We can't thank her enough for going above and beyond! Thank you for making our vacation a perfect one!

Evie is an excellent source with all your travel needs. She has been helping me recently with a…read moreDisney Cruise and a vacation for my family from Walnut Creek. The times have not worked out since I keep choosing very busy times, but Evie has given excellent recommendations and I will keep going back to her. Very helpful and experienced. Thanks.

Evie has over 30 years experience - and it shows! We used Evie for our honeymoon to St. Lucia and…read moregot an AMAZING rate (flight, hotel) at the amazing Jade Mountain (in room pool and featured on the recent Bachelor TV program). That aside, she is constantly in the Caribbean, Mexico, or Hawaii and has likely stayed or toured any hotel or cruise ship you might consider. She knows the islands so well and can tailor your vacation to your price and your style. We've recently used Evie also for family vacation with our little baby. Before Evie I never realized that travel agents are free, and I always thought I could scour the internet and find the best deals. Not necessarily so as Evie has access to various wholesalers that only certified travel agents do. Can't recommend her services and expertise enough! She's local in Walnut Creek but can service anyone anywhere!