Everything was great! I spoke to and made arrangements over the phone with Sony. Not only did he honor the groupon deal I found online but made recommendations and helped finalize the stops on our wine tour. He recommended food spots as well. Our driver, Sonyia reached out the morning of as discussed and kept me up-to-date on her arrival time. She explained and confirmed our itinerary and took pictures of us several times throughout the day. They made the day smooth and hassle free. The limo was clean and well stocked. Thank you soo much for making my bestfriends' birthday celebration a success! read more

This organization is the most disgustingly run organization. I would recommend renting a pedal bike before I would consider even funding this business. I don't think a singular person here is qualified to conduct any sort of business transaction. Save your money, if you're looking for luxury this is the last place you will find it. This business has no regard for their employees, customers, and have no intention of providing safe transportation. This business should be shut down. The limo broke down, thankfully while we were parked and no one was injured. No human decency and not one ounce of remorse. Extremely disappointed. read more

this was terrible. I'm afraid I was scared for my life. the man we spoke to was so so disrespectful and racist. I've never had such a bad service in my life. do not book this. our limo broke down out of nowhere and he decided that he wanted to charge us fully and told us to find our way back home without help. I would NOT recommend this business. If your safety matters to you. read more

Never got back to me when I tried to contact them. I saw them on Groupon and luckily I didnt buy it as they never responded.

I booked for pick up and drop off to the Oakland Airport for our trip to Hawaii. Departing was great. The driver arrived on time and got us to our destination in good time. However, the return was a different story. I called before we got on our return flight from Honolulu to Oakland to confirm the pickup so that our driver would be on time due to us having a later arrival time (11pm). I was told to call the driver upon landing, which I did. But the driver did not answer. It appeared that the driver called me while we were traveling in the air to confirm I was still coming - which didn't make sense because I had already called earlier that day to confirm I would be arriving in Oakland as previously stated with the flight information I previously provided. When we arrived, we were extremely tired. Since the driver didn't answer when I called, I proceeded to baggage claim to get our baggage. While waiting, I called the driver again and he picked up, but sounded like he was still in bed. I told him that we had arrived and asked if he was near. He proceeds to tell me that I needed to call when I arrived (I DID, but this guy didn't answer his phone). The fact that he answered and sounded like he just rolled out of bed was an indication that he was going to be late. He tells me he's on his way. I was still waiting for my baggage, so I didn't worry much. Had hoped that he would be there by the time my baggage rolled around. 20 minutes later, we got our luggage and I called him once again to see if he was close. He answers and says that he's about 20 minutes away. So, basically 50 minutes after we land, he's still not here. I waited 20 minutes and he finally showed up. When we get into the car, he goes on and on about some family emergency he had. His daughter's father-in-law passed away and he had to drive his wife and daughter to the deceased father-in-law's home, etc., etc. I didn't buy his story for a minute. I was extremely disappointed by this as I had to pay extra for the late pick up from the airport. Not that I didn't care about his daughter's deceased father-in-law, but I thought it was very unprofessional to have such a conversation with clients the whole ride to Vallejo. I will never use their service again. read more

First time we have used Vallejo Airporter for our Napa winery trip and we were not disappointed. Driver arrived early and stayed in constant communication with me every step of the trip. Very courteous and accommodating. We will definitely consider booking them again for the next event! read more

Just wanted to start off by saying how great the customer service and communication was while planning my event for my wifes 30th birthday celebration. Sonny was very timely and organized while answering my questions to get started for her birthday surprise event. i spoke with Tom shortly after I booked the communication and customer service was great! We outlined our plans and we were on our way! The day of the event we had our driver Mandy which was the BEST she was PHENOMENAL!!!!!! She attended to our needs and even change in location also timing. I would definitely suggest to friends and family to go with Vallejo Airporter!!!! We plan on using them for our next event! Thank you MANDY your the best!!! Thank you Vallejo Airporter for making this day very special for my wife!!! read more

Vallejo Airporter - BIRTHDAY LIMO - Airport Shuttles Near Me

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Exceptional service, and the gentleman who was on the phone for the company very professional and courteous. Have used this company/service before several years ago for our trip to Europe and as was pleased for their service. We are using this company/service for our upcoming trip to Cleveland and we are also planning a trip to Europe and will of course use this company. Would recommend them to anyone for their services. read more

You don't think about how an excellent driver can make your trip to Napa (or Sonoma) an incredible experience, but our driver, Carlos, did just that. He was punctual, professional, and genuinely nice. Carlos, you are the man! read more

Needed ride to SFO. Tom was our driver. Got us to airport with plenty of time. Great ride and he was very friendly & personable. Will book with company again for next trip. read more

I strongly recommend Vallejo Airporter if you are looking for a reliable, professional, and customer friendly business. Vallejo Airporter is my only shuttle service I use when requiring transportation to and from Bay Area Airports (Vallejo & San Francisco). They are always on time and are genuinely concerned about your travel. As an example, my flights were cancelled at Dallas Fort Worth Airport. I called Vallejo Airporter and with no hesitation they told me to call back once I obtained a flight. After 24 hours, I obtained a flight, called back and I was able to obtain transportation from Sacramento. Dependable, reliable, customer service orientated, and always professional. Thanks again Vallejo Airporter. read more

Great experience, on time, friendly service, fair price, what else could you ask for in a ride to the airport for 6 people. Would use again!

I booked Vallejo Airporter for my birthday trip around Napa and I loved it! Mandy was an awesome driver, and was in constant communication even before our service began. We had her for 6 hours and she was very flexible with our itinerary. Limo was clean and very comfy. Would definitely use them again! read more

Vallejo Airporter helped my son get to the airport with so many perks it was awesome! I'm in Washington state and he is in California. There were issues that needed to be handled before he could board a plane. Vallejo airporter helped him and I get him there with everything he needed on time!! During this difficult time with covid-19, I didn't know how I was going to do everything. My son has arrived in Washington State healthy and happy. We are all very happy and relieved that he's here! Happy 20 years Vallejo Airporter!!! read more

DO NOT USE THIS COMPANY!! The two stars are for Mandy, not the company. We booked this for my sister-in-law's 25th birthday and AN HOUR BEFORE they were scheduled to pick us up, they called to say the limo got back from a 4am drop off at SF airport (this is now 5 hours later and they're barely calling us) and that the a/c, lights and everything in the back had gone out so they would be sending a shuttle bus instead. After fighting, them offering extra time, etc, we finally said just come get us at the time we had scheduled. As Mandy arrives, I told her we would be out in a few and look outside to see a VAN NOT A BUS!! We had no choice at this point but it was HORRIBLE. The back of the seats were abnormally high so we couldn't see or talk to each other properly, the van was filled with old empty water bottles, there was a nasty gooey substance on one of the seats and it was not classy. After looking at reviews, it seems as though this is normal for them. Its no wonder they have a Groupon...their company is no bueno! read more

very disappointing, they called me the morning of my birthday trip to Napa ( a hr before pick up time ) that their limo was not working and had no replacement all they could offer was a van. I made a reservation 3 weeks in advance so I would not have to worry about situation like this. There should be no excuse to have paid and reserve a Limo ahead of time to receive a Van. A very basic Van at that: I did not get to enjoy myself as I should of . Planned a big 25 for this . Super disappointed read more

This year, our office decided to pitch in and book a limo wine tour for our boss for his birthday. Looking on Groupon, we found an amazing deal of $375 for 6 hours in either Napa or Sonoma, but it said to call for availability. When I called the office, they informed me that they would honor me the Groupon pricing of $375, but after fees and driver tip, it will be $545. That should have been my first warning sign. Don't get me wrong, it's not the dollar amount that made me upset, it was the fact that they automatically added a 25% tip to the driver before the actual event! The day before the pick-up, I received a call saying that my card was declined and I needed to call the office with a new credit card number. I checked my online banking and the transaction was posted as pending since it was late on a Friday night. Sent the screenshot to the office and they said it will "fall off", and that I should give another credit card. Okay, fine, I'll just call my bank on Monday. The event is tomorrow and I do not want this highly anticipated trip to be cancelled. On the day of the pick-up, the driver arrived on time and I gave him our itinerary and he gave me documents to sign stating that if we go over the 6 hour limit, I will be charged $110/hr. He opened all the doors and we filed in.... But he did not even close my coworker's door! HELLO, IF I WANTED TO TAKE A MINI VAN I WOULD HAVE WENT TO AVIS OR ENTERPRISE. I've taken limo tours to Napa/Sonoma before, and I truly regret not catching the previous company names. The service was sub-par and he did not talk to us once during the whole trip. As with other tours, when we were about to walk to the parking lot of each winery, I phoned the driver to let him know that we were on the way. For OTHER companies, they would spot us, get out, open the trunk, and help us load the boxes. This one? Nope. We enjoyed the trip since it's a fun activity and we did not want this part of the experience to bring us down. Due to that, we stayed at the last winery for an extra hour, meaning we went over by 2 hours because of the drive home to SF. When dropping us off, I stayed back to sign the overage charge and his first comment was "oh, no cash?" Excuse you???? He plugged in the Square device on to his iPhone and swiped my credit card, charging me $240. This whole time he kept mentioning "oh, oh, you can add tip on here too." while guiding my finger towards the 25% tip option. No homie, I'm intoxicated, not stupid. But I am nice, so I'll give you 20%. While I was walking away, he told me to go on Yelp and review him. So here. I am unhappy with your company. Monday rolls around and I check my bank account. Low and behold, there's pending transactions on both credit cards. I call my bank and they said that on the first card, the company charged me twice, with the second one declining due to bank security measures. There was also another charge on my second card. I contacted the office and told them about what happened and the lady said she will get back to me once she is near a computer, she has not called me back since. The bank told me that if it does not get resolved with them, they can file a claim. Buyers beware: You will get charged a 25% tip for service before you even receive any service-- thus making them not needing to EARN your tip through excellent customer service. You will also be left with a hell of a hassle while trying to get things resolved. read more

Do not under any circumstances book travel with this company. Our experience with Vallejo Airporter nearly ruined an important occasion because of their ineptitude. Unfortunately, we didn't read the reviews here before purchasing our Groupon, otherwise we would have looked elsewhere for our transportation needs. This company needs to understand that when customers need a limo, it is ALWAYS because there is an important occasion or a need to be someplace ON TIME. If someone reading this review does not care if their car is late or ever arrives at all, or would like to be charged extra money at the end of the trip (for an overage due to traffic that they caused by being late in the first place!), then by all means do business with Vallejo Airporter. read more

Scheduled for pick up and drop off from Vallejo to Oakland Airport in a van because we have two kids in car seats, a double stroller and luggage that needs lots of room. He calls to say he was running late, about twenty minutes, late pickup was not cool especially since I was flying solo with two little ones. I thought it odd I was picked up with a female passenger in the front seat. He was nice and very polite and the ride was fine after that. On our pick up on the way back, our flight landed after midnight. I called to confirm pickup. We had two adults and two kids with luggage, two car seats and the double stroller and he rolls up in a town car with a passenger in the front. We had ordered a van. HOW THE HELL ARE WE SUPPOSE TO FIT TWO ADULTS AND TWO KIDS IN CAR SEATS IN THE BACK SEAT PLUS ALL OF OUR LUGGAGE IN THE TRUNK?!?! I was quite upset being that it was passed midnight with two babies and now we had to find other means of transportation home. He then told me I could squeeze in the front with his female passenger while my husband and the girls rode in the back. I was so pissed. After six hours of traveling I wasn't in the mood to be someone's lap dog just 'cuz he decided it was 'bring your wife to work day'. When we told him we won't be riding with him he had the audacity to tell us we wasted his time. Is this guy for real? We told him he wasted our time for thinking they could send a towncar when we ordered a van for the specific reason to fit all our stuff. We told him no thank you and called Uber to come get us. Six minutes later we found an Uber car that could fit us and it was CHEAPER. NOT HAPPY AT ALL with Vallejo Airporter service and will not use them nor recommend them to anyone. read more

For my birthday myself and a group of my best friends had arranged a limo from another company to pick us up in Santa Rosa and take us wine tasting in the Sonoma area. Our original limo company completely stood us up and never showed up. Safe to say that company has a whole different Yelp review coming! We frantically searched a round for a Plan B and discovered Vallejo Airporter on a Groupon site. It was so easy to get in touch with the company and their communication was excellent. Thankfully for us they had no prior bookings on that day and they rushed to pick us up. The limo was extremely clean and came with 2 bottles of champagne. Our limo was a standard 10 seater and we were not given the Hummer limo which others have reviewed on.The stereo was awesome and was set up with an iPod jack which we loved since we were able to play our own music (sorry Tom for playing Spice Girls on repeat!!!). It was also fully stocked with enough cups for all of us and Tom even had a wine opener on hand for us to use. We were totally in love with our driver, Tom. He was extremely professional and very patient with our group of 10 drunk girls. He kept track of all of us and made sure we were having fun the whole time. His rates were extremely fair and we paid all cash to make things easy. Our only regret from the day was that we didn't call Vallejo Airporter in the first place. I would definitely use the company again. read more

So I read the other reviews on Yelp ans saw the 1 stars, but we jumped on a Groupon deal for a Napa wine tour anyways. All of his Google reviews were 5 stars there. Our group decided to book a hummer limo that the owner Tom operates. He arrived promptly and followed up the day before. We gave him the addresses to the wineries that we were going to and his GPS got a little confused but we still made all of our appointments on time. We stopped for lunch and we also got him a sandwich while he waited for us outside the restaurant. We got home about 20 minutes late due to traffic, but he did not charge us extra since we were delayed because of the GPS in the morning. Tom was super friendly and everyone in our group was very happy with the service and his personable attitude. We all plan on booking another trip with him soon! read more

It felt like every limo service I looked up on Yelp had terrible reviews, like the driver not showing, the limo being gross or late, etc.. so I was pretty nervous booking Vallejo Airporter but they turned out to be as great as their reviews. I booked a wine trip to Napa for a birthday and they were amazing! The driver was 15 minutes late (no biggie) but he called all of the wineries for me to let them know we would be running a few minutes behind. - Our driver definitely knew his way around wine country and helped us avoid traffic on our route. - The limo is also stocked with complimentary champagne and water. All around great service, I will be booking my next wine tasting with them. read more

Horrible experience. They wrote down a wrong date. On the actual date of the event they told me 10 times that my car was 1' away. After 10 calls and ruining our day the person on the phone accused us of having provided a wrong date. I would really advise against this service. Making a mistake is ok, being rude is unacceptable. read more

Frankly, I am very surprised to read these other poor reviews. The review below me with 5 stars is more in line with the fantastic experience that my friends and I had, also with Tom. We had booked a limo through a gross excuse for a limo company and they never showed up, with some luck and flexibility we were able to book Tom for that day, ASAP! He drove from Vallejo to Sonoma promptly and was absolutely fantastic. He gave us an incredible rate and really made our day. The limo was spacious and clean with champagne glasses, red cups and 2 bottles of champagne. We were really excited and Tom was friendly, personable and just a delight to work with. He put in the extra effort by doing things like taking our photos and offering to charge our phones. His rate was very reasonable and I will happy use him again, I apologize for those of you who had poor experiences. My friends and I needed a change of luck that day and Tom certainly brought it for us. read more

We had a great trip to Napa with my friends and Mandy our driver was the best! From the beginning till the end, the whole team at Vallejo Airporter were awesome! Great Value for the Limo and great service! read more

This service rocks! I would go nowhere else if I am ever in need of a ride in the San Fransisco-Fairfield area. Hands down solid company. The owner picked up my family and I in his personal and very nice Ford Expedition at nearly one in the morning. Why did he do this? Because he told me next time we needed a ride he would be there for us and we had a ton, I mean a ton of baggage! We had to go from SFO to Travis AFB because we were going space A. No shuttles are available at the time and with the 2 kids, wife and luggage, a regular taxi will not work. Prices were cheaper than anyone else and Tom is a stand up gentleman. We used Vallejo Airporter from twice, once from Travis to SFO and vice verca. Very happy to use this service and would reccomend to anyone. read more

Horrible company to do business with. Currently not BBB accredited. Wish someone would have told me this before I bought a limo in advance. Not only have they cancelled on me once before but the second time was only 24 hours before my reserved date! Company is totally unprepared with back-up drivers and cannot accommodate more that 10 person limos. When i asked how they would compensate for the inconvenience they offered absolutely nothing in return and refused to find another driver or company for their mistake. Worst case scenario they could have hired someone for the day to cover shifts or had the manager drive. Why would you own a limo company if you don't have a license to drive a limo? read more

Amazing experience!!! Had a group of 9 and they accommodated us nicely! Ask for Sonia for the best winery tour in the Napa Valley! She was on time and very sweet! read more

Vallejo Airporter - Sonia with all the boys! - Airport Shuttles Near Me

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Amazing!!! Will use again for private limo service through Napa etc. Mandy was so nice and accommodating!!! She always texted me in between wineries when we were running late. Definitely recommend!!!! read more

Great service! Driver was super polite and the car was clean and had plenty of room. Audio hookup to play your own tunes, champagne provided. I would definitely recommend this service if planning a trip to Sonoma. read more

Amazing experience celebrating a special occasion with my mom and sister. Had an excellent driver who was a personable and safe. Booked them for a whole day of tasting in Napa. Very easy to communicate with and was always waiting to pick up, unload lunch or anything that we needed. This was the second time we used them and would book for all future trips! read more

Vallejo Airporter - Airport Shuttles Near Me

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I'd love to be able to give this company a great review! However after submitting a request for a quote online and not hearing back for a few days, I followed up with a phone call again requesting the information. It's been over one week since I left that voicemail and STILL no call back or online reply. I guess they're so busy, they don't need new business? Regardless, my trust with this company has been damaged. read more

Sonyia was so awesome! We booked a limo for a 6 hour napa valley Vineyard tour for a girlfriends birthday. Sonyia was extremely responsive and and timely, and we had all the amenities we needed for the whole day. Wonderful service, would book again and recommend to anyone! read more

We had a great time with Sonyia as our driver on a girls trip to Napa. She had some awesome sunglasses and we had an awesome afternoon. Would definitely use them again! read more

Sonyia was so nice and friendly. She went out of her way to make sure my phone was charged and recommended wineries for our group. Would definitely book again! read more

Great 2 bottles of champagne in the limo van to start. Didn't hurt to bring 2 bottles. I mean the drive is an hour. So 4 bottles for 7 is totally reasonable. The limo van is really cool. It's a little scary from the outside. But kind of awesome on the inside. Our driver was nice. Threw the address into the geo. Totally good! Recommended it read more

So I thought this was going to be great but I should have know when I had to keep calling to make sure my trip was actually booked. To begin I live in Philadelphia and had hoped to have a great experience in Napa with a limo ride. So I found this place on Groupon. I called and spoke with the owner who encouraged me to work directly with him for a flat fee of $495 because the Groupon didn't work Fridays or Saturdays. Although this was not listed on the Groupon I went on and agreed figuring the Groupon was $375, so with a $160 taxes and fees it would come out roughly the same. Well I had to call multiple times to make sure our trip was booked because we hadn't received confirmation. The owner seemed very nice so again I went with this even though I did have another company on standby. So the trip was finally confirmed two days before my arrival. So let's fast forward to the day of the trip. I received a text message from the driver asking for my location for pick up. Once Mandy arrived she was great. Not dressed classy enough for my taste but she was at least nice. I noticed immediately that the limo had missing paint on the side. This is not acceptable when you are trying to drive in a Limo!! I could have drove the rental because it looked much better. Anyways, Mandy stated that when you take it through the car wash the paint chips. That made no sense (later the owner said the same thing). As we drove through Napa I saw some of the most beautiful Limos which made me more disappointed because it's my birthday trip.. the Limo was stocked with champagne and water but NO EATING. Which is crazy because you would like to have a snack or two. Once we arrived at one of our stops we realized one of the doors won't open to let one of the guest out. So she had to keep climbing in and out in an uncomfortable manner the entire trip. Again no fault of Mandy, she stated that the door sticks sometimes. My thoughts were so why do we have this Limo if it is broke!! After another tasting we get in and the air conditioning had stopped working!! Yes really.. it was 80 degrees and no air!! I was pissed for real now. Mandy attempted to get the air working but it wasn't. We didn't have time waste in order to get to the tour and tasting. Somehow during this ride I keep messing with it and got it to work. I called the company immediately upon exiting this trap! The owner begins by making numerous excuses: well the paint chips when you get it washed, we are planning on putting it in the shop once it comes back in, well it's not that bad because it would be more important if the mechanical stuff wouldn't work (until I complained about the AC), well I will call the drive and talk to her. Through each excuse I explained how none of this was my fault nor should I have had to deal with this broken Limo and if he knew all of this why did they give this limo to us? He had no answers. So they knew the Limo paint was chipped, the door was broke and the ac temperamental. This really pissed me off. So the owner offered me a 10% off. To me that wasn't good enough. Then he offered an additional 1/2 hour. That too was not good enough but I went ahead because I was at my next touring place and didn't want to waste time on the phone. All I know is that I won't rent from here again. I will get the other place that I know had the type limo we wanted for only 40 bucks more..Mandy was nice that's what the stars are for not the Limo!! read more

BEWARE! Called to set up a wine country tour for my daughter's 21st birthday; gave my credit card number and asked for a written confirmation. Language skills were a challenge. No confirmation forthcoming; followed up two additional times, each time being assured that it will be sent "today, no problem". Never showed. So, I cancelled via e-mail. Nonetheless, I was charged. There was never any attempted pick-up, so there could not have been any confusion about the cancellation. I'm going through the hassle of challenging the charge via the credit card company. Huge pain. STAY AWAY! read more

I bought a Groupon six hour tour back in May 2013. I had several e-mail correspondence with a person name Sonny. At no time during these exchanges did this person mention an addition $100 fee on top of the Groupon price. I also read the fine print and there was no mention of an additional fee. I'm well aware of gratuity, which I intended to pay in cash. This fee they slipped in at the last minute is for fuel, tax, service fee, and gratuity. I would like to know what a service fee is and I believe gratuity is at the discretion of the patron in a typical limo experience. Needless to say, I was upset by this last minute fee and booked with another company called Executive Charters, through Groupon which was cheaper and they said upfront that all fees and taxes are included in the Groupon price and there was no "hidden fees" as well as gratuity will be at the discretion of myself and the group in the limo. In the end......if you have a Groupon be sure to ask for hidden costs before buying. read more

I have not had the chance to work with this company. I spoke with their reps who said they will get back to me regarding the availability of their limos for my date but they did not. I emailed them to follow up and still no response. I guess they didn't wany my business. read more