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    MG Concierge

    5.0 (8 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 months ago

    Services - MG Concierge

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    Fairfield Travel Center

    Fairfield Travel Center

    5.0(21 reviews)
    11.2 mi
    Established in 1972
    Certified professionals

    Let me start by saying that I will be a forever customer with John after this trip. We called him…read morewith hopes of getting in a very last minute NYE/birthday trip for a family of 6. He planned my trip from beginning to end and I have to say it was not only last minute for NYE but we had very specific request that he was able to make sure they accommodated. He took care of booking our hotel, flights and ride too and from airport which all turned out great and the one issue we did have he sent and email and was corrected right away which wasn't his fault but the hotels mixup and was fixed first thing in the morning. I couldn't be more Thankful he was able to assist. NYE in Mexico was so amazing that we weren't even off the plane when I text him to start planning next year's trip to the same place in Puerto Vallarta again. THANK YOU AGAIN John we look forward to working with you again and referring you to everyone and anyone we know planning a trip.

    Steve & Lisa Fermi, our advisors, not only exceeded our expectations in planning prior to our…read moreholiday, they also greatly exceeded our needs during our month-long Italian adventure! They were professional and very responsive to our needs as we navigated through our trip. Each segment of our trip involved lodging, site seeing activities and transportation which was skillfully arranged and booked in advance. From our cultural and historical time spent in Florence, to time in our Tuscany villa, beautiful and relaxing cruise and romantic stay in Venice; truly an Experience of a Lifetime! Thank you Steve & Lisa !! We will definitely be using them again and referring friends & family your way.

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    Fairfield Travel Center
    Fairfield Travel Center
    Fairfield Travel Center

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    TwoScotsTravel - Old Town San Juan Puerto Rico

    TwoScotsTravel

    4.5(18 reviews)
    10.9 mi

    To start things off, i think Scott can do a fine job planning your trip. biggest issue was…read morecustomer service and his communication and behavior when facing minor adversity. first phone call he says he will make an attempt to hit all the marks we want for our trip. he says this can go back and forth a couple times as we narrow things down to get perfect for the client (me). during this call i had mentioned i have a connection with someone in the hotel industry and Scott's words "if you can find a good deal for a room then id say use them" next day or so later Scott sends an itinerary. overall it was great but we wanted to change 2 of the hotels to stay in. I preemptively booked 2 places because there was limited availability. this costed nothing and can be canceled for free. it was just a safety net. i get back to Scott saying we want to change 2 of the lodging locations and i booked something (thinking im being helpful). its like he immediately took this personal and decided to drop us as a client. we are too "high risk", and no further explanation i repeatedly asked what the issue is and how can i resolve this. offered to cancel the 2 rooms i had booked, WHICH WOULD SOLVE THE ENTIRE ISSUE. and he still refused to work with me. honestly so bizarre, i was kinda looking forward to him planning this trip.... maybe monday mornings are just not a good time to communicate for him i really don't understand why we couldn't just move forward with me cancelling the rooms. Scott acted like a child. 1 star for no communitcation skills and inability to resolve MINOR conflict. on his website and in the notes of the itinerary he sent.... NOWHERE DOES IT SAY I BROKE SOME TYTPE OF CONTRACT WE HAD OR TRAVEL AGENT ETIQUITTE.

    I found Scott on Craiglist. To be honest, I was a bit skeptical of the good deals that he was…read moreadvertising. Nevertheless, I proceeded. From the begining to the end, Scott was nothing but helfpul, professional and patient! He helped me booked a Hawaii trip for my family of 11 people. Got us a great deal from Delta (including 3-day free car rental). Two days later, Hawaii airfares went up by almost $100 per ticket! I was sooooo grapeful to have booked our tickets then. Scott was honest and really did try to find us a good deal. I would totally use him again for future Hawaii trips!

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    MG Concierge - travelagents - Updated May 2026

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