Beware of the Autumn Lake Center in Gambrills! My Mother was taken here for rehabilitation therapy…read moreafter undergoing open heart surgery! The rooms were freezing and as a result she developed pneumonia and COVID!! The staff there are rude and did not show any concern for the health and well being of their patients! With the exception of One nurse there by the name of Ruth! The rest of staff were unprofessional and rude to my Mother and my family!! After five days in this facility my Mother's health declined as oppose to improving! This establishment should be closed permanently!! Anita Matthews 240-398-8778

It's been a good while, but I swore I'd never use them again. Really can't remember the reasons…read moreexactly,. But I was miserable there.

My mother was here 4 years ago before she passed away. I see similar comments to the complaints we…read morehad at the time. An Administration that lacks care or compassion, skeleton crew to care for patients and only a handful who are empathetic to the needs of their patients. The people who are in the care have in most cases daily needs that could result in life or death and it is dangerous for them to still be operational. I also blame the Maryland Department of Health and Mental Hygiene for lack of oversight of facilities like this one.

my mother passed in that nursing home and i would like to say some of the staff were really nice to…read moremy mother as she was only in her early 40s but some staff left her in a pissy diaper that caused my mother to get an infection and sores on her butt that required surgery and my mother had MS and she got an infection in her leg that was not properly taken care of and required an amputation my mother was taken back there after her hospital visit where she passed on the fourth of september my mother was 46 and i'm only a teen and some of the nurses neglect caused this.

Amazing place , my mom got great care . The nursing staff treated my mom with dignity and respect…read more The administrative staff help me navigate long term care application with ease. This was my first experience with a skilled nursing home.

Horrible horrible facility. They don't care about the patients. Patients are ignored and not taken…read morecare of. Management staff is also horrible. Do not let your loved one go here. My father was here and one time when I went to visit he had a catheter full of blood and was going to do nothing about it. Most of the workers don't understand or speak English and are not qualified to work there. Do not place your family member here....they will kill them here. Hearing aid lost and glasses totally demolished. Supposed to have different therapies 5 days a week and it doesn't get done. My father went downhill due to their neglect. They didn't get my father to the hospital in time and he died. Very upset. They should be shut down.I reported them to the Maryland Health Care Commission. SHUT THEM DOWN!!!

This is the worst meal so far. The eggs are liquid, frozen and tasteless. I was given sour milk…read moretwice and two sour coffee creamers. Speaking of the coffee. It is undrinkable. I asked for some information on the coffee and i never got it. The food on the whole is barely mediocre, not as described in their brochure. The rooms are hot or cold because there is one thermometer for 4 rooms. The Ac In the PT gymn is lousy. Too much humidity because of a stop-gap portable AC that draws humid air into the room. It even has a bucket to hold the condensate that has to be emptied by hand. I have to use a comforter from home and wear a jacket at times. I was here 3 years ago and nothing has improved and the food has gone down hill. I hope News Week reads this because they are wrong. I doubt that they have ever been here or interviewed any patients. The 5 star CMS rating they tout is based solely on statistics. "Critics and industry experts have pointed to potential flaws in nursing home ranking methodologies, including those utilized by Newsweek and the Centers for Medicare & Medicaid Services (CMS), which form the foundation of these rankings. Common criticisms center on the reliance on self-reported data, lagging metrics, and the failure of rankings to capture daily care quality." Strange people come and ask personal questions that do not have any thing to do with health care. Either make the facility match the advertising or make the advertising match the facility. GP

These place is ran down, nothing up to date, food not on menu served, specific diet is not followed…read moreand the staff is rude, no help, and they try to be nasty to residents that they think is incompetent, luckily my mom is not and is her for the therapy only, but looking into a transfer there is only about 3/4 staff members that show any kind of care .. even with medication they just hand in a cup and not say what they are taken they just give and walk away. These people do not need jobs that care for people, the way they talk to patients like they nothing, some do have families and this is not ok

This place is a joke . They have been reducing food to save money , yes the people pay ridiculous…read moreto live here and they are barely fed food. Management is lazy and boss all caregivers who do everything for nothing. People left in diapers alll night , morning shift comes in having to start marking diapers just to prove to management and the owner what's going on because they do not care. It is all about money here. They do not care about the people. They have reduced the amount of caregivers just firing people for no reason they just fired the two best people who care about these people like family because they start asking questions about previous deaths of patients who have fallen many many times and they lie about it to the family members I'd be getting autopsies done. They allow them to sit without underwear in their poop and get it all over chairs the manager sit on their butt they don't answer phones or answer doors. They make the caregivers do it all. They just boss everyone around. They barely pay these people enough to even survive on this place needs to be shut down all of them Matter if you're paying that much money to live in a place like that it is no different in care as a state-run one. I regret ever telling my customers to bring their family members here if it's the last thing I do I will get them all to remove all of their family members. Some it's too late for.. This place needs to be under investigation. This woman Donna pool should not be allowed to operate any type of assistant living place ever. Basically starve these people to save because they are not in the right mindset to tell they leave over 13+ people most of them are hospice care for one caregiver to bathe feed, change do it all alone which is illegal cause heck if the managers are gonna do anything and they allow med techs to sign off on medical forms . You are not allowed to sign off on medical forms when you are not a nurse, they know you're not allowed to but Donna allows it because again it saves her money. I have contacted some very high ups in Advocacy for the state of Maryland. When people try to speak up on behalf of these patients they get booted in the state of Maryland, they don't have to have a reason apparently .They also have these patients crawling out of windows all the time getting in and out of their beds all throughout the night when they're not supposed to be walking falling non stop hitting heads .they need help because they do not have enough help in there because she doesn't want to pay for it. Just remember when you go in there to do a visit and they act like they're so involved with a patient who are playing games And they act like they're so nice and funny that's all an act. It's all fake. They do it so you will bring your family member in there so they can make boat loads of money off them and they love to get hospice care because they make even more money. The more handicap your family member is more money she makes off them. This is not an assisted living ,This is a nursing home. If these people knew exactly how their family members were cared for or lack there of they would be removing them immediately The next time your family member is told that they fell or they're all of a sudden sick or injured or in the hospital. I'd be finding out why open an investigation these people fall daily several times a day When they're supposed to be helped up but because they don't have enough help in the management again sit on their butt and order everybody to do everything when they know what these people make and how hard they work. They make the caregivers three meals a day different meals for different people. This place doesn't even have a chef. That's how cheap she is she she makes the caregivers have to cook all the meals for these people clean the whole place bathe them do everything while the rest of them sit on their lazy butts and they wonder why so many of these people fall And when your family member is dying and you're not able to be there they don't care or sit with them when dying

I had spent five weeks in hospitals or SNFs before being discharged. I live alone and knew I would…read morewant someone to be wih me to help me transition to my home. I called several home care providers who told me it would take as many as five days to find care givers. I needed someone to drive me home and begin care the next day. We Care could provide what I needed. They helped me complete the necessary forms, line by line. I was extremley anxious about being home. Diane and Sonia were able to support and encourage me through my anxious moments. They provided both physical and emotional support as I adjusted to being home. In addition, all my laundry was done, my bed changed, dishes washed, and my meals were prepared. They both went "above and beyond". I valued their companionship as I adjusted to being on my own. They became like surrogate family members, and I appreciate their caring and kindness above all.

From the owner: Our services range from Activities of Daily Living, Skilled Nursing Care and Skilled Registered…read moreNurse Visits. WeCare has earned a stellar reputation-which speaks for itself-by providing the solutions that improve the quality of life for our clients who need and desire assistance within the comfort and privacy of their own homes. We Care Private Duty Services, Inc., is a Nursing Referral and Residential Services Agency . WeCare has provided service excellence to its clients for the past fourteen years. WeCare is independently owned and operated. WeCare is licensed by the State of Maryland Department of Health and Mental Hygiene, Office of Health Care Quality. All Nurses are licensed and Nursing Assistants are certified by the Maryland Board of Nursing.