My father's experience at Autumn Lake at Waugh Chapel was degrading and unacceptable. After major…read morehip surgery, he was repeatedly left in diapers. Instead of being appropriately toileted (even offered a bedpan) he was told to just urinate and defecate in his diaper until someone had the time to change it. His skin became red, sore and irritated. He was left in the same dirty t-shirt for multiple days, often without pants, and his privacy and dignity were not consistently respected during care. He was left in bed most of the time and then blamed for having trouble moving and expressing severe pain due to his hip being stiff from lack of movement. What we witnessed felt neglectful, humiliating, and dehumanizing. Staff repeatedly said he "refused" care, but our family saw rushed care, poor hygiene, and improper treatment . Even the physical therapy staff were rushed and had too many patients. He became suicidal and repeatedly asked to leave because he couldn't take it anymore. We became so concerned for his well-being that we removed him from the facility. I strongly believe he would have continued to decline both mentally and physically if we had left him there any longer. I am disgusted by what my father had to endure and would never recommend this awful place to anyone.

Beware of the Autumn Lake Center in Gambrills! My Mother was taken here for rehabilitation therapy…read moreafter undergoing open heart surgery! The rooms were freezing and as a result she developed pneumonia and COVID!! The staff there are rude and did not show any concern for the health and well being of their patients! With the exception of One nurse there by the name of Ruth! The rest of staff were unprofessional and rude to my Mother and my family!! After five days in this facility my Mother's health declined as oppose to improving! This establishment should be closed permanently!! Anita Matthews 240-398-8778

I chose Fairfield rehab and nursing to go to for prolonged intravenous antibiotics. I have been…read morehere over a month. Have 3 days to go and the rehab center moved a long term nursing patient into my room, without notification. while there are other rooms still available. The social services employee refuses to help me with medical assistance to pay for my stay her, and admitted to not knowing how to do it. When I found out I was receiving a roommate, I went to the head of admissions, who admitted that since my Medicare stopped paying for me they were moving this patient into my room although there are still rooms that are empty here. I gave 3 stars only because there are some really good nurses and aids here and the food is good. I find that this place is only about the money. The admissions person stated out right that this is a business. I thought it was a service. I won't recomme ,.

Terrible. Staff was nasty and unresponsive. Didn't respond to call buttons in a timely manner. The…read moreshower felt like I was being water boarded I had to beg for a shower. Left sitting on toilet for 40 minutes.

Not the cleanliness facility. Entrance area was clean and welcoming. Friendly staff but nurses are…read morenot attentive enough, more likely due to understaffing. Not suitable for patients suffering from dementia. Quality of care is fair. Needs improvement. I would not choose for rehab.

Horrific facility. The nurses are mean, rude, and neglectful. Unless family comes to visit, they do…read morenot tend to the patients. Even with family present, they don't tend to the patients. On a very regular basis you'll hear patients yelling for assistance to no avail. They have to yell to get assistance to use the restroom or be changed. I listened to a woman yell for help for well over 40 minutes. They don't change/clean wounds/bandages in the time they're supposed to. If you can avoid this place, please do. It's awful.

poor care and attention, tight rooms for an absorbent $13k monthly cost. My mother has had 1 UTI…read moreevery month since she arrived (4 months ago). I would not recommend.

Everything should improve. My husband arrived at Autumn Lake 2 months ago unable to walk & they…read moreare forcing him to leave before his approved allotted time, still unable to walk. They have failed with him so they are giving up and sending him home early. I asked them to please work with him until the end of his approved term but they said no they can't do any more!!! Nowl that is SERIOUS DEDICATION TO YOUR PATIENTS. Horrible experience. Please take your loved ones elsewhere. They are left in there rooms dirty & uncared for. If you want exact experiences contact me on Facebook Debbie Hartley. Just say NO to this facility!

This place is a joke . They have been reducing food to save money , yes the people pay ridiculous…read moreto live here and they are barely fed food. Management is lazy and boss all caregivers who do everything for nothing. People left in diapers alll night , morning shift comes in having to start marking diapers just to prove to management and the owner what's going on because they do not care. It is all about money here. They do not care about the people. They have reduced the amount of caregivers just firing people for no reason they just fired the two best people who care about these people like family because they start asking questions about previous deaths of patients who have fallen many many times and they lie about it to the family members I'd be getting autopsies done. They allow them to sit without underwear in their poop and get it all over chairs the manager sit on their butt they don't answer phones or answer doors. They make the caregivers do it all. They just boss everyone around. They barely pay these people enough to even survive on this place needs to be shut down all of them Matter if you're paying that much money to live in a place like that it is no different in care as a state-run one. I regret ever telling my customers to bring their family members here if it's the last thing I do I will get them all to remove all of their family members. Some it's too late for.. This place needs to be under investigation. This woman Donna pool should not be allowed to operate any type of assistant living place ever. Basically starve these people to save because they are not in the right mindset to tell they leave over 13+ people most of them are hospice care for one caregiver to bathe feed, change do it all alone which is illegal cause heck if the managers are gonna do anything and they allow med techs to sign off on medical forms . You are not allowed to sign off on medical forms when you are not a nurse, they know you're not allowed to but Donna allows it because again it saves her money. I have contacted some very high ups in Advocacy for the state of Maryland. When people try to speak up on behalf of these patients they get booted in the state of Maryland, they don't have to have a reason apparently .They also have these patients crawling out of windows all the time getting in and out of their beds all throughout the night when they're not supposed to be walking falling non stop hitting heads .they need help because they do not have enough help in there because she doesn't want to pay for it. Just remember when you go in there to do a visit and they act like they're so involved with a patient who are playing games And they act like they're so nice and funny that's all an act. It's all fake. They do it so you will bring your family member in there so they can make boat loads of money off them and they love to get hospice care because they make even more money. The more handicap your family member is more money she makes off them. This is not an assisted living ,This is a nursing home. If these people knew exactly how their family members were cared for or lack there of they would be removing them immediately The next time your family member is told that they fell or they're all of a sudden sick or injured or in the hospital. I'd be finding out why open an investigation these people fall daily several times a day When they're supposed to be helped up but because they don't have enough help in the management again sit on their butt and order everybody to do everything when they know what these people make and how hard they work. They make the caregivers three meals a day different meals for different people. This place doesn't even have a chef. That's how cheap she is she she makes the caregivers have to cook all the meals for these people clean the whole place bathe them do everything while the rest of them sit on their lazy butts and they wonder why so many of these people fall And when your family member is dying and you're not able to be there they don't care or sit with them when dying

I had spent five weeks in hospitals or SNFs before being discharged. I live alone and knew I would…read morewant someone to be wih me to help me transition to my home. I called several home care providers who told me it would take as many as five days to find care givers. I needed someone to drive me home and begin care the next day. We Care could provide what I needed. They helped me complete the necessary forms, line by line. I was extremley anxious about being home. Diane and Sonia were able to support and encourage me through my anxious moments. They provided both physical and emotional support as I adjusted to being home. In addition, all my laundry was done, my bed changed, dishes washed, and my meals were prepared. They both went "above and beyond". I valued their companionship as I adjusted to being on my own. They became like surrogate family members, and I appreciate their caring and kindness above all.

From the owner: Our services range from Skilled Nursing Care to assistance with Activities of Daily Living. WeCare…read morehas earned a stellar reputation-which speaks for itself-by providing the solutions that improve the quality of life for our clients. Located in the metropolitan Baltimore, We Care Private Duty Services, Inc., is a Nursing Referral and Residential Services Agency dedicated to serving those who need and desire assistance within the comfort and privacy of their own homes.MD, area, WeCare has provided service excellence to its clients for the past fourteen years. WeCare is independently owned and operated. WeCare is licensed by the State of Maryland Department of Health and Mental Hygiene, Office of Health Care Quality. All Nurses are licensed and Nursing Assistants are certified by the Maryland Board of Nursing.