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    Patient First Primary & Urgent Care - Capitol Heights

    3.4 (8 reviews)
    Closed 8:00 am - 8:00 pm

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    Omni Medical Center

    Omni Medical Center

    2.6
    (17 reviews)
    3.9 mi

    I didn't leave this place feeling confident in the diagnosis or that I'd received a proper…read moreexamination. The thing that stood out most to me was how unclean the space looked. In their defense, it's clearly an older facility with dated equipment, but when you look down, you shouldn't see crud built up in the corners and rust. It felt like I was stuck in the twilight zone visiting a doctor's office from the mid-70s. I was also put off by the initial interaction. The front desk receptionist, medical assistant, also multitasker said to me, "You're here for COVID and strep throat?" My response was, "No, I'm here to be diagnosed, not to do the diagnosing." The provider prescribed antibiotics, which any doctor could have done, but there wasn't much discussion or examination. It felt very much like a "sign here, send the check, please...next." Given the choice between this clinic and an Express Urgent Care, I'd recommend going the other route. This place might work fine for something simple, like a workplace physical, but I wouldn't feel confident doing a drug screen here factoring I watched the staff member take my culture and then walk through the hallway with it uncovered and unprotected. That was the serious red flag for me.

    Zero stars, will never ever go back. I scheduled an appointment at 9am for an injury and took flex…read moretime from work to go. Both the doctor and receptionist didn't show up until 9:08. The doctor didn't acknowledge me when he rolled in; the receptionist unlocked the door and let it close in my face. When I said I had a 9am appointment and I'd been waiting, the receptionist said "what do you want me to do about it? You saw that we were late." I asked for an apology since I'd been waiting in the cold with no idea what was going on. She sarcastically gave one. She asked me to fill out forms I'd already filled out online, and while I was doing so she continued to mutter under her breath (about me? The situation? I don't know but it was clearly directed at me). She asked me to sit; I told her sitting exacerbated the injury, so I needed to stand. That led to her saying "yeah, we'll see how long it takes you to get back there now." So, threatening me with dragging out this already disastrous morning when she was the one who didn't show up to work on time. I walked out. I've never in my life encountered a medical office that unprofessional and rude in my life.

    ExpressCare Urgent Care Center -Largo

    ExpressCare Urgent Care Center -Largo

    1.9
    (46 reviews)
    2.3 mi

    You know what sucks? Summer colds/flus- those that last for over a week with no relief. Anywho, I…read morefigured why not get checked out. I was able to make an appointment online within the hour. Upon arrival, it was pretty much empty inside. The waiting room is clean and welcoming. I saw others complain about a receptionist; however, the woman that I encountered was polite and direct. My wait was about 20 minutes before I went back. Once back I saw a nurse immediately and was tested for all the things. About 15 minutes later I saw the NP. She was kind and answered all the questions that I had. I even left out, realized I had a question went back and she still made time for me. My prescriptions were placed and I was able to pick them up within the hour from my local pharmacy. Although, I generally try to avoid urgent cares, I know I'll be in good hands here.

    Get through the rude dismissive front office staff, it's a breeze. Ms. Nadine NEVER once looked up…read morefrom her phone while my son and I asked her for instructions. She repeatedly referred us back to the site and kiosk with the most disregard. Not listening to my issue with the site, continuously cut me off and told me to go back on the site. Only after I asked for her name, did she make an attempt to answer. Mind you there were zero other patients to serve in the waiting room. Just my son. As a Practice Manager, I would never hire let alone have a person with such lack of empathy and customer service sit at the front and be the first impression of my business. No one wants to be in urgent care on a Sunday. Have some compassion and at least act like you give a care when patients are standing directly in front of you. I had to ask multiple times what she said since she was talking in her chest. Never looked up. Her phone was more important than taking 2 mins to guide a patient entering your establishment. This place needs to be mindful of who they hire! A co worker came in (Monique). Nadine looked at us and whispered something to her. At that moment, Monique attempted to explain the site and process. I'm guessing she was to assist with customer service recovery. Poor customer service. Disgusted with this interaction. In the back, prompt care and out the door. Fix the front staff immediately if you care to stay in business.

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    ExpressCare Urgent Care Center -Largo
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    Patient First Primary & Urgent Care - Capitol Heights - urgent_care - Updated August 2026

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