I am so pleased with the decision to book with Neatly Yours. My parents recently renovated a…read morebathroom and the construction got their entire house dirty - they needed a deep clean, and Angie and Auri delivered! I appreciated the ability to see what's included in a standard vs deep clean, and the options to add on additional services (oven cleaning, etc) - this led to me know exactly what was going to be done and at what cost. Communication was clear throughout, the team was on time, I received picture updates, and the service was completed within the estimated time frame. 10/10 recommend to everyone. You will not be disappointed.

I have not worked with better cleaners I really like the attention to detail and great…read morecommunication from everyone on the team and the job was very very very well done!!!! The value for service was great!

Great cleaning and cleaners are so friendly as well. They were thorough with the cleaning and made…read morethe place feel like brand new, I would recommend

I've been really struggling finding a great cleaner in nyc but was blown away with how great and…read morefriendly my experience with maid sailors was today. I did a deep clean and feel like my place is cleaner than I ever could have done myself. on top of that the person who helped clean my home was incredibly friendly :)

Amazing job! Very thorough and professional and for a great price. Love the results!! Will…read moredefinitely be using this service again.

I am hesitant to ever give small business negative reviews because I know they are trying. However…read morethe experience with Novanna was unacceptable. No one responded to my email that was sent the day before my service asking what time I could expect someone. I had to book a two-hour window (8-10am) and I asked if I needed to wait the entire time for someone. Someone replied and said that I would receive a 30 minute notice before the cleaner arrive (so I still would have had to wait two hours either way?) I replied to that email and asked about a specific time frame and received no response. The next day, the day of my service, I did not receive a 30 minute advanced notice, she just showed up at my door at 8:30am. She did not come with any supplies as the website stated. She only dusted the tops of furniture and did not wipe anything down. She didn't put anything back in its place and I had to go through my apartment and put things away where they belonged after she left. Even organizing things would have been helpful. I specifically asked that she lift the rug in my bedroom to mop the floor underneath and she said she would. When I got home, I checked and this wasn't done. She furiously grabbed the mop and did it quickly in a hurry, while speaking on the phone. A few days later, I received a text message to my personal phone saying that I had a balance due but with no instructions on how to pay it until I asked. Not a single email communication with them stated how I pay for the service. I asked how to pay it was and I was sent a Venmo image and that's it. I replied TWICE to the text message requesting the information over email and have yet to receive a response from anyone. I don't know what experience everyone else had, but mine was terrible and I will never use this service again.

Not recommended if you value your time. It seems that coordinators and the cleaner don't have good…read morecommunication. My scheduled time was changed twice; plus the work I asked to focus was not communicated to the cleaner (or the cleaner decided to go with her own flow.)

Prompt communication, fair price, and high quality work. Impressed by their performance and hired…read morethem a second time, with the intention to make this a recurring service.

I need to update this review. Sandy's company is indeed as good as the others say it is! After…read moreshe saw my 1 star review, she realized that we had had a miscommunication about the baseboard and she reached out to me directly to try to make amends. She offered to do a deep cleaning of my apartment and she even made an exception to come out to Queens to do it, even though she doesn't usually service Queens. The apartment was in very bad shape and she made it look fantastic. The tub was completely black with mold and it now looks brand new. She is so meticulous and on top of everything! I feel like she and her team really went above and beyond - they cleaned the AC unit, the windows, places where I did not expect her to clean, and she organized all of our clutter (but not in a bad way - I can still find everything!) And she's super communicative. For several days prior to the cleaning, she kept in touch with me to make sure that everything was ready for the cleaning (e.g., cleaning supplies and clearing clogged drains). During the cleaning itself she made sure to text me with any questions she had. She even put up with a little snafu we had when she arrived and the doorman had apparently lost the key to the apartment. She was very patient and understanding and she was so communicative the whole time! I'm really impressed with Sandy and her team. I am now so sorry that I wrote a poor review because clearly it was a miscommunication the first time around!

Had a great experience with Yes! Sandy was very responsive and booked my cleaning for exactly when…read moreneeded with very competitive pricing. Susie came to do my move out cleaning and was thorough, efficient, and friendly. Would recommend!

Mandy was great ! She fit me in last minute and was so prompt, even texting an ETA before arrival…read more Apartment feels so clean - a very through job, and payment in advance makes everything so easy. Would highly recommend!

Update: originally I gave this company 5 stars. Unfortunately, they used too much water on our…read moreoriginal, 130 year old hardwood floors, causing some boards to warp in the days following the cleaning. I am currently in the process of resolving it with them. However, I sent them a photo of the floor warped and the owner said, "that doesn't prove anything." I find this response unacceptable. She was here, she saw the floor not warped. It is now warped. I am sending them additional photos and a photo of the floor prior to cleaning tomorrow but this is so depressing. I am really upset and hoping this company will resolve this with us. Mandy and another cleaner took a filthy, grimy, dust and dirt covered apartment that had not been lived in for over a year and had been used as a wood shop and made it shine and sparkle. The appliances look brand new now. They deep-washed the floors so that all the dirt and grim is gone. They did a great job and I'm planning to hire Eco-Friendly Cleaning to clean our living space.

I can't speak highly enough of JEM. I found them through Yelp when I needed a cleaning service to…read morecome in weekly to a small office. The service they provided was exemplary enough that when we moved to a larger office, we asked them to come to the new place on the west side to clean the office Monday through Friday. They are incredibly responsive - Juanita answers all emails and texts very quickly and always does her best to say YES to requests. She and Martha do an outstanding job and take care and time with the job. JEM will now clean our office every weeknight, put away grocery and office supplies, and run and empty the dishwasher. They have been so flexible when we need special services and to come in on different dates and times (including weekends!), going above and beyond what any other service we have used does. They are incredibly thorough and conscientious. I feel really lucky to have chosen this service to help me with our office. The five star reviews they have earned on Yelp are well deserved.

We contracted JEM Cleaning Corp to conduct weekly cleaning for our showroom in the Flatiron…read moreDistrict as well as Ad Hoc cleaning requirements. Juanita and Martha are very professional at what they do and are also very trustworthy. They are very responsive and flexible to the needs of our business when we have some schedule changes or urgent requirements. They are also very respectful to the space. I highly recommend them!

I requested a move out clean & Jordan and his team did an amazing job and cleaning this apartment…read moreespecially that it had an outdoor space and they went above and beyond to make sure it all was ready for move out. The value for money was great for such a job and I appreciated their hard work especially on such a stressful day. I love how they handled my place and the type of energy they brought in and the kindness and thoughtful attitude. I will definitely use their services and I highly recommend them!

Jordan and his crew did an excellent job on my kitchen, which had an experiment go sideways. They…read morewent above and beyond, even cleaning the inside of my microwave! My only advice to you guys is to let the client know that smell removal is not part of the cleaning surfaces quote. This team has a bright future! Good luck!