I payed for a DEEP clean and what I received was not even close to that. ALL of the countertops had dust and particles ALL over them. As in, I wiped my fingers across the counters and dust was collecting on my fingers. My kitchen counters get cleaned daily so it seems they used their own personal dirty/dusty rag on all of the countertops and somehow made my countertops much dirtier than before. Trash cans not emptied, kitchen sink dirty, and faucets and sinks dirty with toothpaste splatters still on them. Whitney said baseboards would be included in the deep clean and those also were not done. I was told furniture would be wiped and the couches were left untouched and not wiped down among several other things like cabinets, empty bookshelves full of dust, obvious places in living room not vacuumed, kitchen floors with food still on them, and the kitchen table was not even wiped down properly. The list seriously goes on.
When I came home and noticed an unclean house, I immediately told Whitney about all of the things I noticed that were clearly not cleaned, and it took a good 5 hours for her to respond. She told me she didn't have time to come back and finish cleaning and didn't offer me any refund on the deep clean. She offered me my very generous tip that I gave (gave to her while she was cleaning because I knew my house needed a good deep clean), and then blocked me on Facebook, blocked me from her cleaning page, and blocked my number.She had no intention of trying to make it right with me, and I honestly feel like I got robbed.
She claimed she tried her best and had two helpers in training with her. So MY house was used for a training session? It's obvious that none of these ladies know how to clean, not in general and especially not professionally. read more