I've used Uptown Cleaning I believe 4 times. My first experience was not good at all but I appreciated their willingness to make it right and gave them a chance again a year later. All was well until my last cleaning with them. Things listed in their checklist that should've been cleaned weren't, the battery cover to my automatic trashcan in my bathroom was gone and batteries left on the counter and oddly my makeup puffs that were with my laundry are missing and I still haven't been able to find them. While attentiveness to customer experience is great, the consistency in quality of cleaning services is not. read more

Maria cleaned my apartment recently when I was recovering from an injury and did an incredible job. I'd highly recommend her and any of the cleaners from Uptown Cleaning. read more

When I first moved to Dallas I didn't have any friends with house cleaners who could provide me with a referral. I was hesitant to hire a cleaning service (rather than an individual), but feel so lucky I found Uptown Cleaning with a google/Yelp search. I used Uptown Cleaning for my 1 bed/1 bath apartment in Oak Lawn for several years. I only stopped using the service because I moved out of state. But I always recommend Uptown Cleaning to my friends! Mattie was always so easy to work with! She was flexible with getting me into the schedule, especially when I called last minute. She also took good notes for when I had special requests. One advantage of using the service is that they're used to cleaning apartments. Mattie informed me that I could ask for a key release so I don't have to make key copies or have to be home to meet the cleaner. I don't think it gets much more convenient than that! The cleaner also brings their own supplies which was great for me since I didn't have a lot of room to store my own cleaning supplies! What is cleaned is listed on their site so I always knew what to expect when coming back to my clean home after a service. And I loved coming home to my apartment after it had been freshly serviced by Uptown Cleaning! My only negative is that there's a credit card service fee. So I paid with check instead to avoid the fee even though I'd prefer to pay with credit card. But overall I really feel like the pricing was so reasonable for what you get! read more

I called Uptown cleaning for a move out clean. I specifically asked them to take all the trash out of the apartment. There was so much plastic on the floor, tissue paper, and trash scattered throughout the apartment. I mean look at this filthy cabinet completely unacceptable. Response: I was not able to accommodate an additional cleaning as I have already left and returned keys. read more

Uptown Cleaning - Home Cleaning Near Me - Dallas, Texas

Probably the worst experience of my life. I hired this company to clean my new apartment unit the day before I moved in. When the cleaners arrived, there was only one young lady. I explained how everything in the unit was needing to be cleaned and especially inside the cabinets. The unit didn't have a single piece of furniture keep in mind. When the clean was "completed" many many things were left untouched. Inside of the cabinets and even the entire closet had dust on every single shelf. My hands were covered in dust and grey shelving dust. The company explained how sorry they were and how they were going to send a different team out today (which is my move in day). Instead of sending new people, they sent the same lady and she proceeded to argue with me that everything was done! I ran my hand across everything and showed her my hand after and that's when she proceeded to get on the phone and call someone. She began saying "this lady is insane I've done everything" to whoever she was talking to on her phone and I was completely disrespected! I hired these individuals to clean a BARE apartment and I was completely just disrespected and now I'm left with cleaning my entire apartment. The company sent me a message after everything and said "we are so sorry but you cannot use profanity towards my employees"... I am completely blown away of how the entire situation flipped. The employees and cleaners have not a single ounce of respect. DO NOT GO WITH THIS COMPANY. read more

Eliva cleaned my apartment yesterday and it is amazing!!! She really detailed my entire apartment.. the bathroom counter and all the jars were sparkling cleaned!!! I am so pleased with the results and will definitely use the service again on a monthly basis! Booking the appointment was very easy and convenient. Thank you Gregory F read more

Every time they clean my apartment, I'm super satisfied and my apartment actually feels clean! They don't skimp on anything, they make sure to touch every corner of your place, they put things back where they were and they always go above and beyond. You get so much for your money...they even wash your sheets and make your bed all nice and pretty. I absolutely loved it! Shocked the heck out of me. In a good way lol...I recommend them to everyone I know and they're always my go-to! read more

Eek! I was referred to Mattie's Uptown Cleaning Service by a friend. Mattie seemed sweet when I called her and she promptly informed me that they were God fearing company. I loved that. I also loved how responsive and on top of it she was. My house had already been deep cleaned by our BELOVED cleaning lady that had just moved, but Mattie said I still needed to pay the full fee of $90 for the first time cleaning fee. She confirmed (in writing, via email) that the monthly rate would be $75 after the initial clean. I wasn't excited about the increased cost for the initial cleaning since our apartment had recently been deep cleaned, but I agreed. The first of the month came for them to clean and unfortunately the quality was marginal at best. It didn't smell fresh, they only cleaned around furniture, etc. As I walked around the house, I thought oh well, but it got worse. When I got into bed that night, the sheets weren't even done. What a bummer. I emailed Mattie, and she responded by saying she forgot to include the sheet cleaning on the instructions. I informed her that she confirmed in writing (via text message) that the sheets would be laundered, and I asked for some sort of comp for the mistake. She responded by saying she will not provide any sort of comp for her mistake. As a person in customer service myself, I thought her response was a bit off with no apology, but mistakes happen, so no problem. My husband and I decided we would move on and give them another chance. When I emailed Mattie to confirm our next cleaning, she informed me she was raising our price to $90 for a one bedroom 2 bathroom. We do have 2 bed, 2 bath, but only wanted one room cleaned. It was CLEARLY specified in our original email to Mattie that we needed 1 bedroom and 2 bathrooms cleaned, which she responded to by confirming the price would be $75 (the other room is only storage, so there is nothing to do in there). Mattie is allowed to change her pricing, but she didn't seem to want to address why she first told me $75 through email. Instead of having wonderful customer service and providing a reasonable explanation as to why she is changing the price she quoted us (in writing), she said, "I'm not going to argue about your rate." It is $90 per month...". I responded by permanently canceling our service and said it is unfortunate a supposedly "Christian" company does not employ the value of keeping your word. I informed Mattie that I would be writing a review on the situation, and she responded by saying I am a "vindictive" person and accused me of trying to "force" her to clean my apartment at a rate which pleases me. LOL. No, in fact, I am not trying to "force" you to do anything. I am only asking you to follow through with the price you quoted me, in writing, for your services. She closed out by saying, "You don't want to pay our rate, you are welcome to use another service. Is that clear enough?" Clear as crystal. I would highly recommend that you do not use Mattie or Uptown Cleaning. However, if you are interested in dealing with a highly emotional woman who will only defend herself, not be true to her word, and greedy for money instead of a happy life long customer, this is the place for you. I look forward to finding another company. read more

Let me start by saying that I have been using Uptown Cleaning for two and half years, over three places of residence. All of the cleaning ladies are wonderful but my favorite of all is Norma! She's always on time, very thorough, and seems to really care about my home as much as I do. The prices are more than reasonable! Mattie the owner is quick to respond, extremely sweet, and makes booking easy! (We're on texting basis) I wouldn't use any other cleaning company. Ever. read more

Uptown Cleaning - Norma's business card and a little sweet treat! - Home Cleaning Near Me - Dallas, Texas

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Decent cleaning job. Missed base boards, spots on the floor and build up in the corner of the shower/tub but overall not bad. Not sure if wiping down the inside of the fridge is on their normal list to do or if that's extra but it was never done. The cleaner piled up the trash in the can and left it by the door instead of throwing it away. I guess they don't throw the trash with this service either. The owner did try to raise the amount I pay because she said I have a multi level unit based on the address search she did and showed the complex I lived in. Never once seeing the unit or even asking her cleaners that have come to clean my unit or myself how many levels it is. Not sure if it's her way of hustling people out of extra money or if she legit doesn't understand that there are numerous floor plans in large apartment complexes. Also, kinda shitty when you talk to Mattie (the owner) and ask her if you can have the same cleaner every time and if they/she can sign an Non Disclosure Agreement (I work from home and deal with high end clients) and she says yes, and then dodges the signing of it and when I asked for her/the cleaner to sign it and to provide the same cleaner every time, she says she doesn't feel comfortable even though she says she and her cleaners have signed them for numerous other clients and understands and wants to protect their/my privacy. She's one of the cheaper services but you get what you pay for and for the hassle of working with her, I'd rather deal with someone who does a great job every time, someone that can live up to their end of an agreement and someone I don't have to chase around for answers. read more

This company is one of the few approved cleaning vendors on my former condo building's access list, so I selected them to do a move-in ready clean after I moved out of my condo. Mattie replied to me quickly, and I was pleased with her estimate. Her schedule flexibility was also great as well along with accepting credit cards by phone. The cleaning was done after I moved out of my condo and out of state, so I had to cross my fingers when the realtor and owners viewed the place to determine the quality of work so that I could get my $500 deposit back from when I moved in. I lived there 6 years, so it needed deep cleaning inside and out! They told me the place looked amazing and that I would get my check soon, so I emailed Mattie to let her know and am so happy it worked out well! read more

The two ladies that assisted worked very hard and diligently. Very good pricing. Would recommend!

I love uptown cleaning! We used their services for monthly cleaning and a planned move out service. Blanca does an amazing job cleaning our place and it smells and looks great when she leaves. Mattie has been incredibly responsive and flexible with the chaos of our move out process as well. Their prices are also incredibly reasonable for such fantastic service. It's too bad we're moving from Texas or we'd keep using their services for years. 10/10 would recommend to a friend! read more

We used Uptown Cleaning for several years but ultimately discontinued after a disappointing customer service experience. We suspected that our sheets hadn't been washed and reached out to Mattie. No response. After another cleaning, we again suspected our sheets hadn't been washed and reached out again. This time, Mattie responded saying that we had requested that they not wash our sheets. She wasn't able to provide any evidence of this request. She seemed to have mistakenly assigned another client's request to our account, but didn't acknowledge this error or offer any kind of make-good after we twice paid for a service we didn't receive. Given that customer service is the whole point of using a cleaning service vs. an independent cleaner, we stopped using Uptown Cleaning. With that said, the actual cleaning was great--America consistently did a fabulous job. read more

I had such a great experience with Mattie and Uptown Cleaning! Scheduling was easy and Mattie responds really quickly. I was really impressed with the effort put into dusting. We have pictures hanging on the wall in our bathroom and she cleaned all of those. Our bed also looked phenomenal - I loved the way she set up our pillows! Our apartment was spotless. This is also very affordable for the Uptown area so I will certainly be using them again! read more

I moved to Dallas a year ago for work. With such a hectic schedule I didn't want to spend my free time cleaning so I broke down and decided to get a cleaning service. As I asked around for recommendations, I noticed that the majority of people in my apartment building uses Uptown Cleaning. I decided to give them a try knowing that I would still have to supplement their cleaning because "no one can clean my house like me". NOT! OMG. They are so fabulous. My home is always spotless and the service is excellent. The care and attention to detail is excellent regardless of who they send to clean your home. I've never had any problems or bad experiences and that's saying a lot because I have OCD tendencies when I comes to cleaning. I recently purchased a house and was so relieved when they agreed to continue cleaning for me. I'm so spoiled now! I was actually frantic when I found a place outside of Uptown for fear I wouldn't qualify for their service! If you live in the Uptown area and are looking for a cleaning service, look no further, please. I've been with Uptown Cleaning for well over a year and am 100% satisfied with the service. It's top notch. read more

Can not recommend them, I hired them for several months and a lot of the times their cleaning wasn't done properly and just completely wrong, I would constantly need to be home and provide the cleaner with constant direction, in addition the turn over for her cleaners was quite high, and when finally there was a good one, they would end up losing them. Ultimately the service was cancelled. Although the price seems to be fair, there are a lot of additional hidden costs for simple things. There are plenty of other options in DFW and I recommend doing your DD read more

Norma came to my apartment and it was an average, but very needed cleaning job. I contacted Mattie, the owner, after Norma came, and she said the same maid would come out the next day for some particular spots I was worried were still dirty. Norma did come back over and cleaned all the spots I reached out Mattie about! This company is great! They guarantee their work and their owner is very hands on to make sure you are satisfied. read more

I thought I found a great maid service finally...looks like I have to keep looking as my upscale downtown building doesn't provide free parking and drive up access. I'm so happy you were pleased with the job we did. I'm so sorry to have to tell you this but we're going to be unable to serve you there again. There's no free parking for our staff and getting up and down the outside stairs with our equipment is just too difficult. I'm very sorry but this was our first time at that building so we didn't know the ins and outs. Your wife was very nice to Marta and she appreciated the nice tip. Again, my apologies. read more

I've been using Uptown Cleaning for a few years now between my old apartment and new house. They always clean to a higher standard and very efficient. All of the workers have been great, including Blanca. She's so friendly with our dogs! Mattie is always easy to get in touch with and get a cleaning booked. Great service, great price, great work. read more

Very professional cleaning service. Matty, is very responsive and has excellent customer service. The lady's cleaning is exceptional. Very quick and efficient. read more

Yes, I'm one of those "no one else cleans as well as myself" types, BUT Mattie and her team, specifically, Sheily, proved me wrong today!! As I open the front door, I am overcome with the fresh, clean smell that is overtaking my senses!! As I open each door inside, I am grinning ear to ear because Sheily so thoroughly cleaned my home, that I was unable to find one spot that she missed. I am truly one tough cookie to please but the UC team has managed to impress me and win me over. I will only use this team going forward. read more

Uptown cleaning did a great job on my apartment!! I've been hesitant to use a cleaning service due to the hassle of scheduling and fear of not getting my monies worth but Mattie answered the phone immediately when I called and was able to get me an appointment quickly. I was blown away by how clean everything was and how Veronica went above and beyond what I expected. There were no spots missed and I highly recommend Uptown Cleaning for their value and ease in setting up an appointment. read more

I spoke to Mattie to clear up a misunderstanding and she was very kind and willing to help. Thank you Mattie.

I have been looking for a cleaning service for a while. I tried other companies, but was disappointed. I was really impressed by Uptown Cleaning. Mattie (the owner, I think) fit me in with a days notice. My apartment smelled and looked great! What sets this company apart is the attention to detail and the little "extras." The cleaning staff washed my bed linens and made my bed, left me little candies and even folded the laundry that was left in the dryer, and put my shoes back on the shoe rack! I was very happy and would recommend them. read more

They either put the dishes in dishwasher or take them out. It takes ~ 1 hour for the dishwasher, does it mean it takes you less than an hour to clean 1bd , 1 bath? Sounds about right as my place was never cleaned properly! Cleaning around items on the counter or any other surface! You need to move away all the stuff then clean it! Extra charges for move in and move out are acceptable, but it will be great if they actually do the extra cleaning as advertised / promised! I lived in different states in the US and in different countries over 3 continents, def the worst cleaning service! I would never recommend or use them again! read more

We have only used Uptown Cleaning once, but we loved the service so much that we signed up for regular cleaning. Mattie (the owner, I believe) was friendly and flexible. With only two days notice, she was able to get us on the schedule. Sandy did an amazing job and she was very attentive to detail. Best of all, we didn't have to hunt through cabinets to find the lid to the blender when she was done -- everything was in the right place. Very pleased that we found a winner on the first try! read more

I LOVE Uptown Cleaning Co Mattie is the kindest, honest and overall boss business lady. I would give them all the stars I never have to worry about anything when I know they are coming. I love coming home to my freshly made bed & clean home. They always follow up with me to make sure my experience was great. Highly recommend! read more

I had a really positive experience with Mattie at Uptown Clean! Mattie is professional and organized. I made an appointment with Mattie and she sent over Maria to do my move out clean. I was super impressed with Maria...she did an excellent job and was very detailed in her cleaning. Maria had me look over her work and the place was immaculate! I will definitely use Uptown Clean again and request Maria to do my future maintenance cleans! read more

Had a Move Out cleaning today. I got there after it was finished and it looks brand new. Showed up on time and very easy to get set up. In fact, I will be using Uptown Cleaning monthly moving forward. Excellence job and great service. read more

I cannot give Uptown Cleaning enough stars! Mattie is so professional and easy to make arrangements with. Very fast and top notch service. Coming home to a spotless , clean apartment is a pleasure. Great job Bea!!! Would absolutely recommend read more

Love this service, great price and excellent job cleaning my place. Tried another service in the area GMAIDS they were horrible compared to Uptown Cleaners. Mattie is always prompt in responding and can always accommodate you with in a day or two. Highly recommend this cleaning service in Uptown Dallas. read more

I frequently search reviews online but never take the time to write my own. However, I have been meaning to share the greatness that is Uptown Cleaning! Since I started a second job several months ago, I decided it was worth the money to have someone else do the deep cleaning in my apartment. After trying another service that was less than stellar, I was referred to Uptown Cleaning by a friend of mine and I'm so happy I gave them a shot! I have now used them three times and each experience has been absolutely flawless. Their prices are very reasonable and well worth every penny. Definitely give them a try if you live in the Uptown area! read more

Mattie is utterly professional and delightful! We are blessed to have both her and her team in our life. My husband and I particularly enjoy working with Elizabeth who also works with our neighbor. Many thanks! :) read more

Mattie and her team do such an amazing job every time. I have never had a bad cleaning and would recommend them to anyone looking for consistent service that goes above and beyond every time. Their price can't be beat either, which is another plus! I will use Mattie and her team as long as I live in Dallas! read more

Mattie and Sandy have exceeded all of my expectations. They are so professional, thorough, courteous, and do such a wonderful job of cleaning our two-bedroom apartment. Highly recommend using Uptown Cleaning. read more