Place is a friggin joke. Nothing more than an OVERPRICED liquor store on steroids. Grocery? General? Ha!!! If you consider canned food groceries. This place went to s__t after the old owner sold it, and it was picked up by the Indian reservation. They can run it any way they want, and don't have to worry about bankruptcy. It's funded with federal money.
Driving thru Bridgeport, and I need to stop to grab some things for dinner. its 5:30pm. They're CLOSED. W-T-F? Oh, and close at 6pm, on weekends. Just, WOW. They probably didn't have the garlic bread I needed anyways.
They act like they're a major grocery chain. Sending people all over California for "training". Training for what? Training on how NOT to make grocery orders? The bottom 2 shelves are ALWAYS BONES BARE. I have more crap in my freezer at home, than they have in the entire store. They have a deli, with a 4 top table in the middle of the store. They spent money, to build an extra restroom outside. They spent money on new signage. They spent money on a new "produce case" that sits either empty or with rotten produce, while its running. They have 4 people working in the afternoon until closing. Do they not realize, THAT THEY DON'T HAVE FOOD FOR SALE!?! NOBODY IS BUYING CANNED FOOD AND LIQUOR. The owners from the native colony are the ones that need training. Here's some advice, coming form someone who's SUCCESSFULLY ran a MAJOR grocery store.
1) Make a friggin grocery order. BUY FOOD. More than canned pasta sauce and bread. Buy enough to FILL the shelves, and buy a variety. You can't make money with a store that has virtually no merchandise.
2) You don't need 1 person in the deli, 2 behind the register, and a 4th person doing who knows what in the late afternoon/evening. NO ONE IS COMING IN, BECAUSE YOU HAVE NOTHING TO SELL, SO YOU'RE NOT MAKING MONEY. You're flushing money down the toilet on wasted payroll.
3) STOP investing money in decorum, signage, bathrooms, benches, table tops, (empty) produce cases, and other merchandisers in the store. If you have nothing to put in them, then it won't pay for itself, and there's MORE money down the drain. The Frito chip rack is the only rack in there that ever has anything in it.
4) SEND PEOPLE HOME. You do NOT need to pay 4 employees to work in a FAILING business. How about, you pay ONE person to work from 1-closing? If it gets busy (which it WON'T until you guys actually have something to sell) THEN you call in someone to help out.
5) Entice people to come in (AFTER you actually have food to sell). Order heavy on common items, and run a special. Run a consolidation report ant the end of every month and see what you're selling the most of (after you actually have a variety of food for sale).You're the only store in town (that I know of) so you don't have to sell every loaf of bread for $5.99. Have a bogo. Combine items. Give people a variety, and at least MAKE them think they're saving. I understand your prices are SO outrageous right now, because you're trying to compensate monetarily where your sales are lacking, FROM NOT HAVING MERCHANDISE. Go ahead. Try it!!
6) Stay open later than 5pm for crying out loud. Of course, this is once again contingent on HAVING MERCHANDISE. Do you know how you stay open later than 5pm (which happens to be PRIME TIME)? Refer to step 4. Cut your payroll to offset the cost of staying open until at LEAST 8pm. With the travelers passing through, people getting off work, and the kids getting out of school (unless it was just a field trip), and a VARIETY of FOOD, you'll actually make money. Right now, its looking like you just need a tax shelter.
7) You're NOT a major retail chain, so stop acting like it. You're struggling. You do NOT need to send people to "train" (I overheard this a few weeks back when I stopped as I was passing through to get home). You have a cash register, and a scale. You're good. Why waste money on employees to "train", when you have NOTHING to offer the public? It's like me paying for law school, when I KNOW I'm going to be driving a garbage truck after I graduate. MAYBE, when you guys actually have stuff to sell, and start getting busy, you will consider this thing called "expanding". THEN, you can consider "training" people. You're a small store, not Walmart.
I hate not supporting 'moms and pops' stores, and small business. They need to thrive just like any other major retailer, and even more-so. But at this point, it's just getting insulted and frustrated while wasting my time. You don't deserve my business, because I can't depend on you to supply the most basic of items, and at early evening at that. I shouldn't have to wonder, if I drive over 30 minutes, am I going to be able to get tomatoes, bananas and friggin frozen garlic bread. THAT should be a no-brainer.
Feel free to try out these little pointers. You'd be amazed how well it works. No need to thank me. Having things I can buy for my family will be thanks enough. You're welcome. read more