Been coming here for awhile. With two cats over the years. This Petsmart has the best service…read more Dedicated to helping with your needs for your animal. Everyone is so pleasant. And my Cat Came out lovely with a bath and nail clipping. Thanks again

I've been going to this PetSmart for several years. The customer service has been up and down, but…read moremore recently, it's been down. I always sort my wet food cans by flavor so the cashier can more easily scan the cans. A previous cashier (who provided good customer service) once thanked me for that. Some cashiers then just place the cans into the bag, keeping them relatively orderly, whereas increasingly, I've gotten cashiers who just toss them into the bag in a big "mess." Not the biggest deal in the world, but it's annoying. How hard is it to just place the cans in the bag? The cashier I ran into yesterday was....not great at customer service. I definitely felt like it was an inconvenience that I was even there. She of course tossed all those cans into the bag, which I had to ask for in the first place. She gets the prize for roughest tossing. I had a coupon for one of the items. When I got out to my car, I discovered the coupon didn't take. I went back in to tell her and I was met with an attitude. She pulled the coupon back out and got her manager. He seemed annoyed by the whole thing as well. He immediately accused her of giving me the coupon back, asking her something like, "Why does she have it?" I didn't, she did. But obviously I would want it back if it didn't take. The manager did honor the coupon, which I appreciated, but there was a rough attitude there. No wonder the cashier was rude as well? I left feeling really uncomfortable, and don't plan on returning any time soon. (I also left feeling slightly concerned about any animals in their care. If that's how they treat a human who can leave reviews, how do they treat animals without voices? Hopefully they like the animals better than the annoying human customers.)

I've had Maverick for a year and didn't know how to use positive methods to reinforce and add to…read morehis behaviors, growing up I only learned training methods that used scolding and punishment vs. praise and reward. Jody was on a list of trainers I received from a local labrador rescue. Social Tailwaggers looked like just what I was looking for. I needed to change my mindset and learn the basics of how positive reinforcement works. Jody was a very patient and relaxed teacher who made each class fun and interesting, and pointed out a couple of things I did that Maverick didn't like, such as snapping my fingers close to his face. I wish I had attended Basic Manners soon after Maverick first came to live with me. I am now more confident and patient when working with Maverick and I have taken what I learned and used it to train other behaviors. I'm very happy with what I learned and Maverick's improvement during the course. I hope to attend the Intermediate or Advanced Manners class with Jody and to eventually prepare Maverick to achieve Canine Good Citizen. Our bond is stronger than ever.

Prior to my husband and I getting our puppy we had an in-home consultation with Jody. We are both…read morefirst time owners and wanted to make sure we were prepared. I do not think I can adequately express how knowledgeable, helpful and thorough Jody was throughout the consultation. She provided evidence-based articles to explain her training practices and recommendations, resources such as handouts and examples of each toy she recommended and how it helps your new pup. We have been so grateful for her support and will be taking her puppy socialization class later this month and are interested in participating in others. Highly recommend Social Tailwaggers!

Just Wanna Thanks Ben Miller For A Wonderful Job He Did With Our Dog Marlo!! What A Great Job! He…read moreWas Knowledgeable Courteous! And Overall A Real Nice Young Man I Would Recommend Him Anytime!! And Most Of All Loved His Attitude

My dog is a pit bull. Ergo everyone expects him to be some vicious mongrel. He's not one, but…read morebefore I called Bark Busters he was acting as most untrained dogs will; he barked at strangers at the door, jumped up on guests, and tugged on the leash when on a walk. It was especially important that I find a good trainer to address these behaviors because there are so many people out there ready to judge pit bulls, and, well, who likes being dragged around by their dog? A friend recommended Bark Busters and I was really grateful for the referral because I was worried that I'd end up with a trainer that would be rough with my dog, Bear, or would over-rely on treats, or that would just be expensive without results. I went to the Bark Busters website and filled out the survey about my dog's behaviors and within an hour I got a call from a Bark Busters trainer. While the quote she gave me seemed very expensive at first, she explained that this one-time fee covered all of the training Bear would ever need--for life! If he ever had future issues I could just call and set up an appointment and we'd work on whatever the issue was. So I bit the bullet and set up our initial appointment. What a GRAND day! In just two hours ALL of Bear's problem behaviors were addressed. He won't race to get up and down steps before me, he barks very little and stops instantly when I tell him to, he stays away from the door when people knock, and he HEELS like the most perfect little angel on our walks. It's incredible. Marsha Engel was a real professional--she explained dogs' perception of things in a way that made sense and helped me understand how to interact with Bear in the most effective way. I couldn't be happier with Bark Busters and Marsha. If you need your dog trained call Bark Busters.

Listen, I'm not sure where to start because there's so much I want to cover regarding OLK9's Day…read moreCamp Program. First things first, Craig [Martin] is a Rockstar trainer. Period. Our very first interaction was great...his energy was wonderful...he did not disappoint! He was very methodical with his approach...explaining every step of the process...very engaging...constant updates of the Boyz progress...videos, photos...wait! The photos that I received were Ahhhhhhh-mazing, I mean impressive...only to learn that he's a photographer as well...but I digress. The Boyz are spoiled and I have no shame in stating this...*smile*. But they needed to learn manners. I have two large and very strong Standard Poodles - Mr. Brown and Max. They're extremely smart, pretty obedient in the house, but a huge challenge on walks...my poor dog walker. I wanted to be able to take them anywhere without the extended conversations of sit, stay, what are you doing? you know better... etc. At any rate, I'd been following OLK9 Maryland for some time online. I knew that training for two dogs was going to be a budget buster. Thankfully, I was able to take advantage of the "Black Friday" or "Cyber Monday" (can't remember which one it was). I cannot say enough about the great experience I had...the Boyz were happy to see Craig each day which was a HUGE relief for me. Yes, additional work/training on my part is required...to me that's a no brainer. As a responsible pet owner, I want to make sure that there is consistency and an expectation that my Boyz are well behaved and well mannered. Which means I have to do the work. Funny, as I was driving home from our final session, I was so tempted to take them on a short walk because I knew it would be enjoyable. But decided to wait until morning... I'm so excited to be able to have an enjoyable walk with these guys... less scolding and more bonding. Well worth the time and financial commitment. Thank you OLK9 Maryland for bringing additional joy to our home... things are definitely more "manageable". I'm really looking forward to our walks, especially since there will be NO more pulling! Can't wait to be able to take them to the "brick and mortar" with me once it's open! "Life Changing K9 Training"

I wasted over $1,000 to unknowingly abuse my dog through Off Leash K9. I sought help because my dog…read morewas reactive toward other dogs, loud vehicles, and people. I was desperate to help my dog and myself and Off Leash K9 had good reviews. What these folks didn't tell me was that my dog's reactivity, what I thought was outright aggression, was actually fear - that she was scared of all of these things and trying to protect herself from them. So with the use of the e-collar (really just a shock collar let's be honest), I punished her every time she showed a fear response at Off Leash K-9's direction. This definitely changed her behavior, but rather than helping her feel more comfortable with the things that scared her, we instead punished her for being afraid and taught her to hide her fear responses. I wish I had looked at the science behind dog behavior, because I now know research shows that punishment through things like e-collars, buzz collars, spray bottles, etc. are incredibly counterproductive to changing dog behavior long term and they seriously traumatize the dog. I'm so very grateful to have met a Fear Free trainer who taught me about positive reinforcement. It has improved my relationship with my dog immensely and it has ultimately lead to the sustained behavior change I was looking for. Please do not waste your money on abusive, ignorant training through Off Leash K9.

I'm only giving this a one star because I have to, it deserves ZERO stars! Groomer Kimberly shaved…read moremy mini bernadoodle's fluffy ear hair off today. I think she did it intentionally. And if it wasn't intentional then she has no business being a groomer! She claims her ears were matted. They were not matted to the point of needing shaving! I would not recommend her or the groomer Brittany to care for any animal. My dog left with no hair on her ears, she has scars, and I paid double of what I usually pay. I did not receive a refund, but I hope to since I filed a case with corporate HR! My dog didn't even have the groom smell! I'm devastated! I had 9 previous grooms at this location with another groomer (Jade) who no longer works there. She was awesome. This has never happened before and my puppy is only 11 months old! Kimberly and inappropriate Brittany need to be reprimanded and fired. I'm upset with Brittany because she got involved in my conversation rudely and unprofessionally! Please do NOT let these people groom your pets, their attitudes are bad and they have no empathy.

If I could give ZERO stars, I would. I am absolutely irate with this Petco. The first time I…read morebrought my dog in, the so-called stylist Keena literally CUT MY DOG'S NECK and didn't even have the decency to tell me. I only found out when I got home and saw the cut myself. The haircut was awful on top of that, completely uneven and sloppy. It looked like she did it blindfolded. Then the manager, Kimberly, tried to make it right by offering to groom my dog personally (and complementary) next time. I should have trusted my gut and taken the refund, but silly me, I gave them another chance. And it was the biggest mistake ever. My dog has a few mats, sure, but in the three years I've had her, no groomer has ever shaved her face and ears. Kimberly took it upon herself to do just that, for absolutely no reason. She butchered my baby's face and ears, leaving her looking completely ridiculous. When I picked her up, Kimberly actually said, "Well, I saved more hair than last time, right?" Like it was a joke! I am beyond disgusted. These people are lazy, unprofessional, and completely careless. They don't care about your pet, only getting the job done fast and moving on. My poor dog looks traumatized and nothing like herself. I will NEVER bring her here again. If you love your pet even a little, stay far away from Petco and definitely avoid Keena and Kimberly. They should be ashamed of themselves.

Quentin did an AWESOME job grooming our standard poodle! I was unhappy with our last groom and the…read moremanagers allowed us to try out Quentin free of charge to try and keep us as clients. Boy am I glad we did. Our sweet standard is GORGEOUS and Quentin clearly LOVES and UNDERSTANDS the beauty of this breed!

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

Absolutely amazing ! I will definitely be using their services again. My trainer Jordan was very…read moreknowledgeable and patient with my baby. Further , scheduling was very quick and he worked with my crazy schedule. Prices are also affordable. What I love most however , is how PROFESSIONAL he was! Communication was prompt , I received email and text notification of my appointment details , he arrived on time, and provided training for the entire appointment. Thanks Jordan! -Jax & D

Worked with this trainer for a few at home personal sessions. Amazed by how much he helped me start…read moreto correct some of the behaviors I was not happy with with my 1 year old rescue off just even the first session. HIGHLY RECOMMEND!! Very knowledgeable and easy to work with. And love that he gets out there with you and your dog to see the behaviors in action to help you correct them.

l like it a lot because they attend to my puppy promptly and do keep him caged like in other places…read more they are very professional

The trainers are really nice and understand dog and human behaviors! Walking our dog is much more…read morepleasant and we've learned a lot of tricks to practice at home. Highly recommend Dog Sense for your pups training

Vince was great and knowledgeable. Very caring with our dogs…read more Prices are reasonable. We decided to wait due to our current schedule

Vinc trained her in basic, advanced, public access and medical response. Recently took a flight…read more Airport was loud, I was forced to use only hand signals. At security checkpoint, we were separated we had to go through one at a time. I commanded her to sit and wait for me. When it was her turn, from a distance, I then signaled her to walk through the machine very slowly then wait, when security cleared her I signaled her to come and sit beside me. She did an amazing job going through that checkpoint. Her public access training kicked in, she was not phased by noise and totally focused on my commands. Vinc is an outstanding dog trainer.

It's not often that a business makes you feel like family, but love and care are at the forefront…read moreof everything Prance Around Pet Services does. I wouldn't trust my fur baby with anyone else. Joelyne treated my little guy like one of her own. It gives me peace of mind knowing that I can trust someone to care for him the way I would at home--maybe even better, lol. Prance Around Pet Services is highly recommended, highly professional, and highly appreciated. I'll keep coming back again and again and again!

I learned about Prance Around Pet Service through a neighborhood group Facebook post. I originally…read morehired them for dog walking services while I was on a 7-day vacation. My initial call was returned quickly, and Joelyne was friendly, professional, and enthusiastic about meeting my dog. She was timely in sending the onboarding paperwork, and completing the set-up was easy. She set up a Zoom call (since my request for service was only 2 days away), and "met" me and my dog virtually. It was perfect. Every day while I was away, one of Prance Around's team members showed up during my specified window and walked my dog for 45 minutes. I received a custom walk report via email every day following the walk, and it usually included pictures. I LOVE that feature! While on vacation, a family member became critically ill and required hospitalization immediately upon our return to the US. I was able to email Prance Around and extend service for an additional week without any problems. Our service commitment ended, and only a few short days later, my family member was back in the hospital. With only a day's notice, I was able to contact Prance Around and get my dog back on their schedule. No hassles. No problems. Joelyne and her crew are incredibly kind, generous, and empathetic. It has been such a relief to know that I can call on them to take care of my girl and not have any worries. I would, without hesitation, absolutely recommend Prance Around Pet Services, and I will continue to use them as our needs arise. Thank you, Joelyne, for making these last two weeks a lot less stressful and for taking such good care of my girl!