Been coming here for awhile. With two cats over the years. This Petsmart has the best service…read more Dedicated to helping with your needs for your animal. Everyone is so pleasant. And my Cat Came out lovely with a bath and nail clipping. Thanks again

I've been going to this PetSmart for several years. The customer service has been up and down, but…read moremore recently, it's been down. I always sort my wet food cans by flavor so the cashier can more easily scan the cans. A previous cashier (who provided good customer service) once thanked me for that. Some cashiers then just place the cans into the bag, keeping them relatively orderly, whereas increasingly, I've gotten cashiers who just toss them into the bag in a big "mess." Not the biggest deal in the world, but it's annoying. How hard is it to just place the cans in the bag? The cashier I ran into yesterday was....not great at customer service. I definitely felt like it was an inconvenience that I was even there. She of course tossed all those cans into the bag, which I had to ask for in the first place. She gets the prize for roughest tossing. I had a coupon for one of the items. When I got out to my car, I discovered the coupon didn't take. I went back in to tell her and I was met with an attitude. She pulled the coupon back out and got her manager. He seemed annoyed by the whole thing as well. He immediately accused her of giving me the coupon back, asking her something like, "Why does she have it?" I didn't, she did. But obviously I would want it back if it didn't take. The manager did honor the coupon, which I appreciated, but there was a rough attitude there. No wonder the cashier was rude as well? I left feeling really uncomfortable, and don't plan on returning any time soon. (I also left feeling slightly concerned about any animals in their care. If that's how they treat a human who can leave reviews, how do they treat animals without voices? Hopefully they like the animals better than the annoying human customers.)

I've had Maverick for a year and didn't know how to use positive methods to reinforce and add to…read morehis behaviors, growing up I only learned training methods that used scolding and punishment vs. praise and reward. Jody was on a list of trainers I received from a local labrador rescue. Social Tailwaggers looked like just what I was looking for. I needed to change my mindset and learn the basics of how positive reinforcement works. Jody was a very patient and relaxed teacher who made each class fun and interesting, and pointed out a couple of things I did that Maverick didn't like, such as snapping my fingers close to his face. I wish I had attended Basic Manners soon after Maverick first came to live with me. I am now more confident and patient when working with Maverick and I have taken what I learned and used it to train other behaviors. I'm very happy with what I learned and Maverick's improvement during the course. I hope to attend the Intermediate or Advanced Manners class with Jody and to eventually prepare Maverick to achieve Canine Good Citizen. Our bond is stronger than ever.

Prior to my husband and I getting our puppy we had an in-home consultation with Jody. We are both…read morefirst time owners and wanted to make sure we were prepared. I do not think I can adequately express how knowledgeable, helpful and thorough Jody was throughout the consultation. She provided evidence-based articles to explain her training practices and recommendations, resources such as handouts and examples of each toy she recommended and how it helps your new pup. We have been so grateful for her support and will be taking her puppy socialization class later this month and are interested in participating in others. Highly recommend Social Tailwaggers!

Just Wanna Thanks Ben Miller For A Wonderful Job He Did With Our Dog Marlo!! What A Great Job! He…read moreWas Knowledgeable Courteous! And Overall A Real Nice Young Man I Would Recommend Him Anytime!! And Most Of All Loved His Attitude

My dog is a pit bull. Ergo everyone expects him to be some vicious mongrel. He's not one, but…read morebefore I called Bark Busters he was acting as most untrained dogs will; he barked at strangers at the door, jumped up on guests, and tugged on the leash when on a walk. It was especially important that I find a good trainer to address these behaviors because there are so many people out there ready to judge pit bulls, and, well, who likes being dragged around by their dog? A friend recommended Bark Busters and I was really grateful for the referral because I was worried that I'd end up with a trainer that would be rough with my dog, Bear, or would over-rely on treats, or that would just be expensive without results. I went to the Bark Busters website and filled out the survey about my dog's behaviors and within an hour I got a call from a Bark Busters trainer. While the quote she gave me seemed very expensive at first, she explained that this one-time fee covered all of the training Bear would ever need--for life! If he ever had future issues I could just call and set up an appointment and we'd work on whatever the issue was. So I bit the bullet and set up our initial appointment. What a GRAND day! In just two hours ALL of Bear's problem behaviors were addressed. He won't race to get up and down steps before me, he barks very little and stops instantly when I tell him to, he stays away from the door when people knock, and he HEELS like the most perfect little angel on our walks. It's incredible. Marsha Engel was a real professional--she explained dogs' perception of things in a way that made sense and helped me understand how to interact with Bear in the most effective way. I couldn't be happier with Bark Busters and Marsha. If you need your dog trained call Bark Busters.

Listen, I'm not sure where to start because there's so much I want to cover regarding OLK9's Day…read moreCamp Program. First things first, Craig [Martin] is a Rockstar trainer. Period. Our very first interaction was great...his energy was wonderful...he did not disappoint! He was very methodical with his approach...explaining every step of the process...very engaging...constant updates of the Boyz progress...videos, photos...wait! The photos that I received were Ahhhhhhh-mazing, I mean impressive...only to learn that he's a photographer as well...but I digress. The Boyz are spoiled and I have no shame in stating this...*smile*. But they needed to learn manners. I have two large and very strong Standard Poodles - Mr. Brown and Max. They're extremely smart, pretty obedient in the house, but a huge challenge on walks...my poor dog walker. I wanted to be able to take them anywhere without the extended conversations of sit, stay, what are you doing? you know better... etc. At any rate, I'd been following OLK9 Maryland for some time online. I knew that training for two dogs was going to be a budget buster. Thankfully, I was able to take advantage of the "Black Friday" or "Cyber Monday" (can't remember which one it was). I cannot say enough about the great experience I had...the Boyz were happy to see Craig each day which was a HUGE relief for me. Yes, additional work/training on my part is required...to me that's a no brainer. As a responsible pet owner, I want to make sure that there is consistency and an expectation that my Boyz are well behaved and well mannered. Which means I have to do the work. Funny, as I was driving home from our final session, I was so tempted to take them on a short walk because I knew it would be enjoyable. But decided to wait until morning... I'm so excited to be able to have an enjoyable walk with these guys... less scolding and more bonding. Well worth the time and financial commitment. Thank you OLK9 Maryland for bringing additional joy to our home... things are definitely more "manageable". I'm really looking forward to our walks, especially since there will be NO more pulling! Can't wait to be able to take them to the "brick and mortar" with me once it's open! "Life Changing K9 Training"

I wasted over $1,000 to unknowingly abuse my dog through Off Leash K9. I sought help because my dog…read morewas reactive toward other dogs, loud vehicles, and people. I was desperate to help my dog and myself and Off Leash K9 had good reviews. What these folks didn't tell me was that my dog's reactivity, what I thought was outright aggression, was actually fear - that she was scared of all of these things and trying to protect herself from them. So with the use of the e-collar (really just a shock collar let's be honest), I punished her every time she showed a fear response at Off Leash K-9's direction. This definitely changed her behavior, but rather than helping her feel more comfortable with the things that scared her, we instead punished her for being afraid and taught her to hide her fear responses. I wish I had looked at the science behind dog behavior, because I now know research shows that punishment through things like e-collars, buzz collars, spray bottles, etc. are incredibly counterproductive to changing dog behavior long term and they seriously traumatize the dog. I'm so very grateful to have met a Fear Free trainer who taught me about positive reinforcement. It has improved my relationship with my dog immensely and it has ultimately lead to the sustained behavior change I was looking for. Please do not waste your money on abusive, ignorant training through Off Leash K9.

Customer service is trash at this location. I waited for curbside just to go in and be told that I…read moreneed to call corporate and complain so they can get more employees. No apologies, not even a hello. Then walks off. Sends someone else who gives me a blank stare. I ended up requesting a refund. I can't believe the incompetence and lack of any real service. Don't come here for anything.

If I could give ZERO stars, I would. I am absolutely irate with this Petco. The first time I…read morebrought my dog in, the so-called stylist Keena literally CUT MY DOG'S NECK and didn't even have the decency to tell me. I only found out when I got home and saw the cut myself. The haircut was awful on top of that, completely uneven and sloppy. It looked like she did it blindfolded. Then the manager, Kimberly, tried to make it right by offering to groom my dog personally (and complementary) next time. I should have trusted my gut and taken the refund, but silly me, I gave them another chance. And it was the biggest mistake ever. My dog has a few mats, sure, but in the three years I've had her, no groomer has ever shaved her face and ears. Kimberly took it upon herself to do just that, for absolutely no reason. She butchered my baby's face and ears, leaving her looking completely ridiculous. When I picked her up, Kimberly actually said, "Well, I saved more hair than last time, right?" Like it was a joke! I am beyond disgusted. These people are lazy, unprofessional, and completely careless. They don't care about your pet, only getting the job done fast and moving on. My poor dog looks traumatized and nothing like herself. I will NEVER bring her here again. If you love your pet even a little, stay far away from Petco and definitely avoid Keena and Kimberly. They should be ashamed of themselves.

I LOVE OTPR. my dog lets it be know she needs to go if it's been too long (to her that 1 or 2…read moredays) We joke that she has work mommy and home mommy. Angie is 100% her work mommy and I don't know what we would do without her. the whole team loves her as much as we do and for that I will be forever grateful.

I was recommended Old Towne Pet Resort by a coworker, and I will now be recommending them too!…read more I called to make a 2-week dog boarding reservation 30-days in advance for the peak Christmas season, and they miraculously had availability at one of their three locations (Bethesda). The gentleman on the phone was so helpful and informative and made it easy. When it came time to drop my dog off the staff were so friendly and kind, and they were extremely attentive and took detailed notes of all the items I brought with my dog and any of her quirks (e.g., severe allergies, doesn't play well with others, etc.). The space was so clean and large. I felt very reassured dropping her off as I went on vacation. When I came back to get her, the staff was helpful and, again, extremely kind and talked about her time there with details that were definitely unique to my dog. She was happy, healthy, clean, and well groomed. All of her toys and leash items were accounted for and they even ran a toy out to my car that they had forgotten in her kennel. Bottom line: 5/5 do recommend!

Absolutely amazing ! I will definitely be using their services again. My trainer Jordan was very…read moreknowledgeable and patient with my baby. Further , scheduling was very quick and he worked with my crazy schedule. Prices are also affordable. What I love most however , is how PROFESSIONAL he was! Communication was prompt , I received email and text notification of my appointment details , he arrived on time, and provided training for the entire appointment. Thanks Jordan! -Jax & D

Worked with this trainer for a few at home personal sessions. Amazed by how much he helped me start…read moreto correct some of the behaviors I was not happy with with my 1 year old rescue off just even the first session. HIGHLY RECOMMEND!! Very knowledgeable and easy to work with. And love that he gets out there with you and your dog to see the behaviors in action to help you correct them.

l like it a lot because they attend to my puppy promptly and do keep him caged like in other places…read more they are very professional

The trainers are really nice and understand dog and human behaviors! Walking our dog is much more…read morepleasant and we've learned a lot of tricks to practice at home. Highly recommend Dog Sense for your pups training

Vince was great and knowledgeable. Very caring with our dogs…read more Prices are reasonable. We decided to wait due to our current schedule

Vinc trained her in basic, advanced, public access and medical response. Recently took a flight…read more Airport was loud, I was forced to use only hand signals. At security checkpoint, we were separated we had to go through one at a time. I commanded her to sit and wait for me. When it was her turn, from a distance, I then signaled her to walk through the machine very slowly then wait, when security cleared her I signaled her to come and sit beside me. She did an amazing job going through that checkpoint. Her public access training kicked in, she was not phased by noise and totally focused on my commands. Vinc is an outstanding dog trainer.

It's not often that a business makes you feel like family, but love and care are at the forefront…read moreof everything Prance Around Pet Services does. I wouldn't trust my fur baby with anyone else. Joelyne treated my little guy like one of her own. It gives me peace of mind knowing that I can trust someone to care for him the way I would at home--maybe even better, lol. Prance Around Pet Services is highly recommended, highly professional, and highly appreciated. I'll keep coming back again and again and again!

I learned about Prance Around Pet Service through a neighborhood group Facebook post. I originally…read morehired them for dog walking services while I was on a 7-day vacation. My initial call was returned quickly, and Joelyne was friendly, professional, and enthusiastic about meeting my dog. She was timely in sending the onboarding paperwork, and completing the set-up was easy. She set up a Zoom call (since my request for service was only 2 days away), and "met" me and my dog virtually. It was perfect. Every day while I was away, one of Prance Around's team members showed up during my specified window and walked my dog for 45 minutes. I received a custom walk report via email every day following the walk, and it usually included pictures. I LOVE that feature! While on vacation, a family member became critically ill and required hospitalization immediately upon our return to the US. I was able to email Prance Around and extend service for an additional week without any problems. Our service commitment ended, and only a few short days later, my family member was back in the hospital. With only a day's notice, I was able to contact Prance Around and get my dog back on their schedule. No hassles. No problems. Joelyne and her crew are incredibly kind, generous, and empathetic. It has been such a relief to know that I can call on them to take care of my girl and not have any worries. I would, without hesitation, absolutely recommend Prance Around Pet Services, and I will continue to use them as our needs arise. Thank you, Joelyne, for making these last two weeks a lot less stressful and for taking such good care of my girl!