Been coming here for awhile. With two cats over the years. This Petsmart has the best service. Dedicated to helping with your needs for your animal. Everyone is so pleasant. And my Cat Came out lovely with a bath and nail clipping. Thanks again read more

I've been going to this PetSmart for several years. The customer service has been up and down, but more recently, it's been down. I always sort my wet food cans by flavor so the cashier can more easily scan the cans. A previous cashier (who provided good customer service) once thanked me for that. Some cashiers then just place the cans into the bag, keeping them relatively orderly, whereas increasingly, I've gotten cashiers who just toss them into the bag in a big "mess." Not the biggest deal in the world, but it's annoying. How hard is it to just place the cans in the bag? The cashier I ran into yesterday was....not great at customer service. I definitely felt like it was an inconvenience that I was even there. She of course tossed all those cans into the bag, which I had to ask for in the first place. She gets the prize for roughest tossing. I had a coupon for one of the items. When I got out to my car, I discovered the coupon didn't take. I went back in to tell her and I was met with an attitude. She pulled the coupon back out and got her manager. He seemed annoyed by the whole thing as well. He immediately accused her of giving me the coupon back, asking her something like, "Why does she have it?" I didn't, she did. But obviously I would want it back if it didn't take. The manager did honor the coupon, which I appreciated, but there was a rough attitude there. No wonder the cashier was rude as well? I left feeling really uncomfortable, and don't plan on returning any time soon. (I also left feeling slightly concerned about any animals in their care. If that's how they treat a human who can leave reviews, how do they treat animals without voices? Hopefully they like the animals better than the annoying human customers.) read more

This is by far one of the best PetSmart locations in the area. This store is always so tidy, well stocked, and has the most helpful staff I have encountered in a long time. When I am up this way shopping I make it a point to stop here for my pet needs. My cat currently has a litter box that takes a certain type of litter and can only use that type. Most places are either out of it or do not stock it. Each time I come here, they not only have it, but they have more than one bag on the shelf. Checking out is a breeze here as well as the staff run it smoothly and get the customers taken care of as fast as they can. Each visit and interaction I have had with them has made me want to come back here. read more

My review is only for the grooming services. Took my fur baby for the first time today to this location and Jackie was her groomer. We will definitely be back. Jackie was thorough and so sweet with my fur baby. You can tell Jackie really loves what she does. So happy I found a new grooming spot! read more

This is where our puppy goes for training and boarding. The staff is professional and his trainer is knowledgeable and available to answer questions. The prices for training puppy under 6 months are affordable, so is the boarding. I recommend this pet store. read more

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They really have community heroes here at the Laurel location! From the cashiers to the staff in Banfield, the service is provided with smiles and happy hearts... my dogs and parrot are thankful for all their goodies that they get. We have 2 fighting fish, tanks, and accessories from here too when the kids were young. We love shopping for accessories, toys, treats, and healthy food choices here. The charity donations at the cashier desks are also a beautiful way to celebrate fur babies and their caregivers. This is a clean and organized shopping plaza and I appreciate that everyone has a great place to shop here. read more

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My dog loves this location, well mainly one of the groomers lol. They are very attentive on his first visit he jumped out a crate and they noted his file accordingly so on future visits he won't be placed in danger. I alsoi have no problems getting last minute appointments for him. There is a Banfield located in this location which is awesome so that everything is a one stop shop. You can take your pet to the vet and groomers in one trip. There is ample parking and great restaurants within a mile that you can grab a bite at while you wait. read more

PetSmart - Pet Stores Near Me - Laurel, Maryland

Iris is HEAVEN sent in grooming. This is my normal location, but since they were booked today (9/30/23), I went to the petsmart on Cherry Hill, RD...and that was my mistake. The silver spring location did a TERRIBLE job. (Don't let Toye Wright at the Silver Spring location touch your dog....EVER). I begged Iris to fix my dogs grooming. She did so good! I will never cheat on my dogs groomers again! Thank you so much Iris! This first picture is before that Toye Wright did (I have more, they get worse), I don't want to post more, bcus I don't want it to overshadow the great fix Iris did. The second picture is what the amazing Iris did! read more

PetSmart - The terrible job that Toye Wright from the silver spring location did - Pet Stores Near Me - Laurel, Maryland

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Five stars for excellent service from Patricia and Parker. My boyfriend and I were in need of more fish for our new fish tank, and Patricia was super helpful, friendly, and knowledgeable about which ones to buy and how many. She answered all of our questions, gave us undivided attention, was patient and genuine. Parker was also very helpful with our questions on betta fish and made useful recommendations. The employees were both in excellent moods, and their love for fish shined through. This is the kind of exemplary service that makes other stores envious! read more

PetSmart - Pet Stores Near Me - Laurel, Maryland

Monee did a great job grooming my Australian Shepard Finley! She was very friendly and you can tell she enjoys dogs so was a pleasant experience for my puppy! He came home happy and looking sharp! Thanks Monee! And Finley says...heeey! read more

PetSmart - Pet Stores Near Me - Laurel, Maryland

This lady was incredibly rude when I got inside the store. I walk in with my dog and the moment he gets inside he pees! and it's not his fault he just got the urge to go, he did it on the carpet though so there was not much I could do to clean it. But she had the nastiest attitude about it and was genuinely mad that he peed, even though they have sprays, baggies and paper towels to clean it up. Then he peed a little bit again and she's right behind us and says "can you not let him pee everywhere?" like what?? I can't control when he goes or where he goes? Makes me feel like dogs really aren't welcome here even though there's a whole vet inside the store. read more

This is the only location I will take my dogs to for grooming. Especially my 2 senior dogs. Leandra is great with dogs an they love. Shes the only one I let cut them. read more

I really wish I could give ZERO stars. I brought my two dogs in for the Top Dog package which is pretty much an upgrade from the basic package. It includes teeth brushing and a conditioner, a bow for girls and a handkerchief. So back to my story... Penelope is a girl and Einstein is a boy. They both got their hair cuts and i got the lowest shave, no harm there. BUT when it came to their face and ears i asked specifically for a traditional schnauzer cut however what I ended up getting was a lopsided mustache on my doggy... my poor Einstein looks like a degenerate drunken dog... And then there's Penelope her ears are lopsided and irregular looking. Her ears are supposed to look like ponytails and get this!?!? They shaved her ponytail and NO bow. Now she looks like a BOY her entire head is bald! Einstein has a lopsided mustache!!!!! I'm absolutely disgusted!!! My groomers name is Chardonnay if you all ever go to Petsmart in Laurel do not I repeat do not go to Chardonnay and make sure you report this negligence and this poor presentation of grooming!!!!! I'm asking for a refund tomorrow!!!!! Update I asked for a refund and Jessica (grooming manager) obliged. Her professionalism was on point and she even offered to have my doggies botched cut fixed for free. So I'm happy about that. Her Lead groomer tried her best to fix it and she did her best. read more

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The 1st time I took my pup for his first grooming, the groomer Ryan did an amazing job!! My pup was so happy when I went to pick him up after Ryan called and said my baby was ready to be picked up. Couldn't wait to bring him back! Bring him the second time, Ryan was off....so Alyssa was his groomer this time and it was horrible ! First of all she didn't even call me that he was ready... I thought the grooming took longer than usual, so I went in person to find out if he was done & 2nd He wasn't fully dry and she cut his nail down to short that he bleed! Now when my pup runs or jumps... he cries in pain from that foot! Had to take him to the vet. I'm very disappointed!!! read more

I am an experienced aquarist, and this is my least favorite place to buy fish and aquarium supplies, because every time I go in and ask to buy a new fish, one of their bratty employees always asks me how big my aquarium is, exactly how many fish I have, like I don't already know how to take care of my aquariums. I'm not a beginner. I hate this store. read more

I called Thursday to schedule an appointment for my pet on Sunday and asked if the rabies record from Banfield could be accessed. I was told that she could retrieve it and that she would call me back if there were any issues. I did not receive a call back or voicemail of any issues. When I came in on Sunday morning I was asked about the rabies record once again and I informed them that I had asked about this and the woman I spoke to on Thursday did not inform me of any issues. They did not see my pet and the appointment was cancelled. The front rep on Sunday was patient and straightforward (the only reason why I gave the 2 stars). I just did not appreciate one rep saying one thing on Thursday after I asked the right question. I'm from out of state taking care of my parent's pet and they live about half an hour away. read more

Ordered something on line. Said was in stock. Then informed me an hour later not available. Mgr was condensing. No wonder no customers.​

Our dog's groomer, Christine, was by far the best groomer our pup has ever had. Our dog hates to get her nails trimmed, and Christine was able to do it! She took her time, made sure our pup was calm and relaxed, and did it with ease. If you are getting your dog groomed, ask for Christine! read more

PetSmart - "So proud of her". This made our day - Pet Stores Near Me - Laurel, Maryland

This is for the Health Care you can purchase here, Banfield? Whatever, its called ....been so long..... Gave our Boxer a medicine that could of killed her. Despite repeated requests prior NOT to use. Vet then went to a book on the shelf to show us it was ok, then was wronged by the book. My better half in tears, as the worst thoughts ran through our minds as this "vet" thought she was teaching us something.....smh We have not been back since, it has been almost two years. The worst part is that we told them several times NOT to give her a specific medicine and they gave her that specific medicine!!!! read more

Poor Service - SAVE YOUR MONEY, go elsewhere! - Who hands a pet back still damp all over? - Who loudly & adamantly insists the ears have been cleaned as you look @ ears with lumps of crudd hanging in them as your pet scratches? - Who insists on charging you for premium shampoo as you stand with the Petsmart Oatmeal shampoo you've purchased in-hand? - Who acts as though THEY are doing YOU a favor by taking your money for all this 'lovely' service? This place inspires you to buy a $40 set of Wahl pet clippers from Target, grab a bucket & see what goes! Near anything would be worth avoiding their nonsensical aggravation! GO Elsewhere! read more

I get my bird seeds here and this is so convenient to me. Close to my place and easy check-out on weekdays. I hope they improve with all the (Neg-) reviews. read more

PetSmart - Pet Stores Near Me - Laurel, Maryland

Terrible service and management is even worse. During these unfortunate COVID-19 times, I took advantage of the online ordering and curbside pick up. The order was incorrect. I called to inform them and an employee told me that he could not correct the order, but he would take a message and the manager would call me. The manager did not call. I called back and the same employee answered. He told me the manager said there was nothing he could do since it was an online order and there were no returns. All orders are online, ugh. He directed me to Customer Service. The Petsmart customer service line had me on hold for 48 minutes. I hung up. I will write corporate. During a time when companies are trying to stay in business, Petsmart failed in so many ways. I hope this matter can be resolved. However, I will not return to the Laurel store. read more

If I could rate zero, I would! It took 2 wks to get an appointment. I took my 2 dogs in for grooming. Iris O was the groomer. She told me that she needed to shave my bichon frisés who were not matted. I told her absolutely not! She then told me that she was charging me a de matting fee. I questioned why a fee when you are unwilling to comb and style them and you just want to shave them down. I was never charged a fee before and it was obvious she did not want to take the time needed with my dogs. Also note... the groomers had long artificial nails which are unsafe when handling animals. Also, they were all in the middle of deciding what they were going to eat for lunch in front of customers. I talked to the manager Stacey who was absolutely no help. I will never do business at Pet Smart they do not care about your pets! I told the manager we were never coming back and she just lost $200 for the day! She didn't seem to care! Very poor customer service and I will be filing a corporate complaint. read more

I just want to say that Leeander is so very awesome and an asset to your company. I just love her to pieces and she needs to be acknowledeged .She is at the petsmart 13600 Baltimore Ave #160, Laurel, MD 20707. Leeander I want to know you are so greatly appreciated !! Jumper and Mona are happy campers !! Thank you !! read more

Brought my dog in because her paws were sore and when we picked her up she was worse, and couldn't even walk on her right paw!

I had the greatest experience at this Petsmart. I am a first time dog owner in which I just bought an 8 week old Yorkie! I was nervous and excited prior to coming to this PetSmart and to my surprise I received an abundance of information and excellent customer service which put me at ease! Needless to say I would definitely return to this PetSmart! Carlos taught me the inns and outs and I feel like I am more than capable of becoming an amazing pet owner thanks to him !!! He spent at least an hour with me going through The entire store and help me save about $55 with the Pet Guide book! Always ask for Carlos he is the bomb! read more

PetSmart - I am a first time dog owner and Carlos at the store and Laurel taught me everything I need to know. Thanks Carlos! - Pet Stores Near Me - Laurel, Maryland

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Iris who is one of their dog groomers was very sweet and did a wonderful job with my puppy's first grooming experience.

Out of all of the pet smarts this one has probably the widest spread of fish that any PetSmart has around. The PetSmart employee takes time out of her day to talk to customers about what kind of fish they are looking for and the proper requirements for them to be housed in kudos to her. The tanks look pretty clean as far as store tanks go. I don't own any other pets then fish and this place is a go to. They also price match chewy and PetSmart.com read more

I don't like leaving bad reviews anymore because I think I have realized how damaging they can be and sometimes it's just an off day, but oh my God... One time, we took our cats here and my husband went to pick them up. They said something about our cat having been fixed that day. No - he was there for a routine check-up. Last time I went, it turned out that they had failed to transfer our records properly from the old vet. My husband said that the last time he was there, they were on the phone with the old vet to get everything the way it needed to be. Last time I went there..they gave my cat a shot he did not need because the records were outdated and when I was upset over the mistake and wasted money, they acted like it was all my fault. They don't call when they have a question. He was not scheduled for a shot...just to be checked out. You get what you pay for. I know that these folks have low prices but the service is atrocious. We want to save money but even still, they cause us more problems than they are worth. read more

They have a policy of only one customer inside the grooming area at once. Well the woman in front of me was just standing there watching her dog get its haircut. So that sucked. Then they got one star for helping me out with rabies shot records for my two dogs. But then told me they couldn't do anything today because they got shots today (lyme, etc.). Meanwhile I'm watching the people working there. Zero confidence in them. Everything they did was slooooow. Just moving like they're underwater. And they weren't really doing much, just picking at the dog with a comb, a little snip here or there ... couldn't tell if they didn't know what they were doing, were stretching out the job, or were just dumb. read more

I really wanted to like the grooming salon because I bring my puppy to the Banfield here and have always had very positive experiences. However, I am very displeased after paying $114 to have my puppy groomed with the "top dog" package and not even having them clip his nails. Which, mind you, is included in the top dog package I paid an additional $22 for. They also nearly handed him to me without brushing his teeth, which was also included. They didn't remove the mats they found behind his ears that they said they were going to get to. My puppy was also cut very unevenly and may as well have gotten a haircut from a lawnmower by the looks of it. I'm very confused as to why I had an appointment at 8:30 am with Leandra and my dog wasn't touched until around noon, what's the point of appointments? Needless to say, I am never coming back here again. This was a terrible experience and my puppy's nails weren't even clipped! It was a half done job. Also, if you do decide to be braver than me and bring your pooch here, be cautious that it's corporate policy to leave the pets inside if the building sets on fire. read more

PetSmart - Pet Stores Near Me - Laurel, Maryland

It's a Petsmart. You take your dog there, they get some food, get a bath and then you clean up their poo from aisle three. Par for the course in my book, I don't think this place is as clean or well organized as the one that is in the Snowden Shopping Centre, but it is vastly closer to the house, so when I have my antsy dog in the car I want to get to Petsmart as fast as possible. You definitely get some good deals when you sign up for the Petperks card, so be sure to sign up for it. The people who work in the grooming department are very good with the animals and I will continue to take my dog back to them. read more

Terrible service. Booked an appointment a month prior to get my cat groomed, it was stressful enough getting my cat into his cage and making the drive only to be told grooming isn't offered at this location. Like ???!!! Staff is a total joke. Hire people that know what the hell they're talking about. I'll never visit a pet smart ever again. What a waste of time I'm so heated. read more

Staff here at this location is always so helpful and friendly. They greet you and your fur babies and I enjoy going here for all my pet needs. This is a regular weekly pit stop for me and will always frequent this location because they actually care about you and your fur babies. read more

Yesterday I took Brix to PetSmart to get his nails trimmed and bath.. (mind you he's been there seven times previously). Anyways I get there just so they could tell me they can't see my dog because of his "vicious appearance". Why was I not notified previously? He even has a profile picture so they know what he looks like before we go in. His registration and vet papers all say AMERICAN BULLY and up to date with all his shots. Now all of a sudden you can't see my dog because his appearance is similar to a pitbull and "could be taken away by PG county police"? Now I'm FURIOUS because I've been risking my dog to be taken away by PG county although his breed is LEGAL in PG county. Not sure if the staff members were making this up because I know PG could not take my dog away when his papers all say American bully.. made me feel heartbroken to know PetSmart just wanted to pocket my money for their services and ignorant to the fact that my dog was at risk of being taken away from me. Unless they were refusing services because of his appearance. Such a waste of time and so inconvenient. They even called me prior to his appointment to see if I was bringing him in. Thanks for discriminating against my bully PetSmart.. he's the sweetest most loving dog ever and would never hurt a soul! #dontbullymybreed read more

PetSmart - Pet Stores Near Me - Laurel, Maryland

It's the closest location to us. We've been going here for years. They have a good selection of things but in terms of the customer service they aren't good. Some of the vets are ok. Yea this place is ok for a first time pet owner but their separate vet area is average. read more

Been going here for years. Dr and service an selection. The vet that was there no longer is there. Good sales. Large shared parking lot.

This review is specifically for the grooming services. I took my 3.5 month old Yorkie puppy for a trim, ear cleaning, nail cutting, teeth brushing and bath. The total was about $22...not bad and i thought it was a good price but I should've realized sooner this was too good to be true. I was given an estimate of 3 hours (okay fine considering I was a walk-in). However, I was not told what conditions he would be held in their backroom which made me really nervous because this was his first time going to anything like this. 3 hours were soon approaching and I arrived early, around 2 hours and was told he still wasn't ready. So I waited around until they called me. I go to pick him up and could already notice he didnt look much different than before. When I got home to take a closer look, he had barely been trimmed and his nails were still long and sharp. Let's not forget, one of his ears was still really dirty. I wad so pissed that I had this poor baby with these people for 3 hours for practically nothing. I called them back the next day to let them know what happened...or really what didnt happen and they told me I could bring him right back to get him fixed up again. Already super annoyed cause that means going back and he has to wait with these strangers again! I go back and this time was much quicker. They did a fake little trim around his eyes which I asked for before and it looked horrible, like someone just went at him with no strategy I will say they did mention they dont do full trims on puppies but whatever they did was awful and looked so uneven on my puppy. His nails were grinded a little again but still not much of a difference. I dont even know if they did any teeth brushing but I was so over it all at that point. Overall, I will definitely not be going back here for grooming services... read more

I would like to preface this by saying this is the first time I have ever written a negative review. It's just not who I am . But this one hurts . I had my sweet cockapoo groomed at this location since he was a puppy and we moved and used a different location, upon returning, we had expected a good experience. Well when we picked him up he was fearful and now 3 weeks later he runs away from Anyone who pets him. And is a bit bowlegged now . He's only a year old . He was most definitely abused at this location, the groomer Who was supposed to do is cut was nowhere to be found we picked him up. Even though at every other grooming appointment which happens every month for him , we have gotten a good report back straight from from the groomers mouth . So I think she was feeling a little guilty to hurt a sweet boy. So shame on this company for allowing this to happen . I'm very upset my sweet boy is fearful because someone hit a defenseless pup. I hope this karma comes back on them . And needless to say . Unless you want to sign your dog up to be hit by a careless horrible human being . I'd stay far away from pet smart for grooming purposes. read more

This is definitely a good place to take your furry friend! You have to be mindful of the times you bring them because they might be busy and be mindful of how long it was since their last groom. I try to make it easy for my main go to stylist, Sandra, and bring my beauty in once every two months if I can just so she doesn't have to fix a mess. She is always a pleasure to deal with and gives me tips on upkeep without me even inquiring. It's always a perfect groom with her. If I can't get Sandra, my next two options are always Leandra or Chardonnay, they give attention to detail as well and usually will help Sandra too anyway. I love the team work they show. If I point something out I want fixed, they never have a problem fixing it. I understand where some of these reviews are coming from but if you just are mindful of their work load and bring up your problem before you leave, generally it's smooth sailing so. Love my girls Sandra, Leandra and Chardonnay!! read more