The owner here has integrity and clearly seems to value establishing a good relationship with…read moreclients to build a loyal customer base, and also prioritizes high quality service rendered by her staff. I would encourage people to not be deterred by any negative reviews of this business and give them a chance and formulate your own opinion. An error did occur in one of our visits, but I won't go into detail because I think what's more important is not what error it was that occurred, but rather the incredible efforts made in response by the business to rectify the issue. Our concerns were listened to and the response was respectful. The owner not only heard our concerns but they were able to show they can be objective in their assessment of the issue. They went above and beyond to make it right. The solutions offered were both incredibly generous and fair. In terms of the quality of the grooming, they made our fur babies look like pristine angels. They smell fantastic too, and their hair looked amazingly glossy and soft. They appear to do great with grooming both small and large dogs (we have both), and they even did great work on our big boy who has hair that's more difficult to work with. In resolving the issue with one of our pups, they blended things perfectly to make the original issue appear more natural and less jarring. The staff there seem to love what they do, have patience, and take pride in their work. They have great humor as well. We will be happy to take our fur babies there again.

Amazing place! Emily is such a great person and does so well on my pup. Go here if you're looking…read morefor a groomer!

Quentin did an AWESOME job grooming our standard poodle! I was unhappy with our last groom and the…read moremanagers allowed us to try out Quentin free of charge to try and keep us as clients. Boy am I glad we did. Our sweet standard is GORGEOUS and Quentin clearly LOVES and UNDERSTANDS the beauty of this breed!

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

Excellent terrier hand stripping, and very good prices. It is difficult to find someone who does…read morethis well- and Dale took extra care prepping my Australian Terrier for a confirmation show. Very impressed

A hell hole for dogs…read more I took my elderly pet there once. Her hair was very long, and needed a trim badly. Dale seemed friendly at first, but when I came back to pick up my pet, her face was covered in blood spots. And later, when I gave her a shower, she was shaking in fear, and scared to the touch. DO NOT TAKE YOUR PET HERE.

Excellent and knowledgeable groomer. Very intuitive & gentle with your pet. I will use her again…read more Did I mention her reasonable prices?

This groomer is very nice, honest, and does a great job!…read more My puppy had never been groomed before and she gave me good advice on how to prepare him for the experience for next time. The pup struggled so much that she was not able to complete the grooming, but still, he looks much better, and following her expert advice to get him used to wearing a collar and used to the sound of a blow dryer, I think he'll be ready for the full spa experience next time! It takes a while to get an appointment, but worth the wait!

It's not often that a business makes you feel like family, but love and care are at the forefront…read moreof everything Prance Around Pet Services does. I wouldn't trust my fur baby with anyone else. Joelyne treated my little guy like one of her own. It gives me peace of mind knowing that I can trust someone to care for him the way I would at home--maybe even better, lol. Prance Around Pet Services is highly recommended, highly professional, and highly appreciated. I'll keep coming back again and again and again!

I learned about Prance Around Pet Service through a neighborhood group Facebook post. I originally…read morehired them for dog walking services while I was on a 7-day vacation. My initial call was returned quickly, and Joelyne was friendly, professional, and enthusiastic about meeting my dog. She was timely in sending the onboarding paperwork, and completing the set-up was easy. She set up a Zoom call (since my request for service was only 2 days away), and "met" me and my dog virtually. It was perfect. Every day while I was away, one of Prance Around's team members showed up during my specified window and walked my dog for 45 minutes. I received a custom walk report via email every day following the walk, and it usually included pictures. I LOVE that feature! While on vacation, a family member became critically ill and required hospitalization immediately upon our return to the US. I was able to email Prance Around and extend service for an additional week without any problems. Our service commitment ended, and only a few short days later, my family member was back in the hospital. With only a day's notice, I was able to contact Prance Around and get my dog back on their schedule. No hassles. No problems. Joelyne and her crew are incredibly kind, generous, and empathetic. It has been such a relief to know that I can call on them to take care of my girl and not have any worries. I would, without hesitation, absolutely recommend Prance Around Pet Services, and I will continue to use them as our needs arise. Thank you, Joelyne, for making these last two weeks a lot less stressful and for taking such good care of my girl!

I have been taking my dog here for a year on the recommendation of a co-worker. He loves coming…read morehere! Always looks great. Walter, the owner, is really nice as well! Highly recommend!

Really great place. Communicate well with owners. The groomers do an amazing job and they work hard…read moreto get you an appointment with your groomer of choice. My dog still comes home very thirsty but it's clearly her anxiety of the dryers. Pricing is very reasonable.

She did a great job! Our dogs were a mess since the last time they were groomed was February! Back…read morein May we contacted her in a desperate need of a groomer since ours had closed due to the Pandemic and she was able to squeeze us in and make our crazy looking dogs look normal again! She is very convenient and does an awesome job! Our dogs seemed to enjoy her too! Her pricing is totally fair! We have been going to our groomer for the past 10 years and after one time with Kathy we have decided to stick with her now! She has a lot of knowledge about dogs and gets the job done!! Thanks for everything! Definitely recommend!!

Not using her to groom my dog ever again. First, she cut the top of my dogs head weird and gave her…read morean uneven haircut. Second, when I smell her she doesn't smell like shampoo or anything pleasant at all. In fact, she smelled like cigarettes and I KNOW FOR A FACT it didn't come from my place because I despise smoking. Third, she hooked herself up to my house and used my electricity instead of a generator and charged me full price for it when she was using MY electricity AND without permission. Fourth, something must've happened during the grooming session because I see my dogs fur everywhere outside my house. Was she shaving my dogs fur outside the truck? If so, why? They normally do it inside the truck. She also did not clean up after herself very well and left me a mess to clean up so my second dog (a 3 month husky) does not come by and eat it up. Fifth, before I scheduled the appointment with her I asked for the pricing. She told me it would be $50. After the grooming is complete she charged me $60. Lastly, she hurt my dog to the point where she was bleeding under her arm and she didn't even bring this to my attention!! There is now a scab the size of a quarter under my dogs arm. I uploaded a photo. I'm very displeased with this service and I'm NEVER going back nor will I ever recommend her to someone else. DONT MAKE THE MISTAKE I DID. GO SOMEWHERE ELSE.

You know how people say it takes a village to raise a child? Well Preston has been my village in…read morethe life of my poodle. The groomers were great with getting Jett acclimating to grooming little by little. Now he LOVES going to the groomer. That shows the level of kindness he is being shown. Laurie and Caroline help me solve issues that may come up and offer helpful advice and always give Jett a beautiful groom. He smells great too!

When I toured this facility I thought my lungs were going to collapse. I was hit with the most…read moreatrocious smell of ammonia and urine. They have canals and the urine runs down them 24/7. When all these people are talking about their dogs being sick, it's so much more than kennel cough. The dogs that have gone here for years and years must have terrible chronic respiratory issues. Just look how almost every review talks about their dog or cat's paws being messed up. Because they're walking through ammonia and urine, it's revolting. See how many people have reported their pet having diarrhea? The state should shut this business down. It's the worst dog boarder you could ever imagine. No "Country Club" here. It's a medical San Quentin for dogs. You former employees know what I'm talking about. You should be reporting this horrific business.

Very unusual experience. They had nothing available for one month, so i booked 2 months out. They…read moretook a credit card to hold the appointment, then texted me 2 days later at 9:30 p.m., saying they did not accept credit cards. The following night they texted me after 11 p.m, saying that my appointment had been cancelled. i asked, " Why? " and got no reply. This transpired between March 2 and 5, 2026. This was my experience. I've never experienced such behavior with a groomer before or gotten calls so late at night.

Great people! My Lily looks Beautiful! Pekingese aren't the…read moreeasiest breed to cut, she looks adorable