The owner here has integrity and clearly seems to value establishing a good relationship with…read moreclients to build a loyal customer base, and also prioritizes high quality service rendered by her staff. I would encourage people to not be deterred by any negative reviews of this business and give them a chance and formulate your own opinion. An error did occur in one of our visits, but I won't go into detail because I think what's more important is not what error it was that occurred, but rather the incredible efforts made in response by the business to rectify the issue. Our concerns were listened to and the response was respectful. The owner not only heard our concerns but they were able to show they can be objective in their assessment of the issue. They went above and beyond to make it right. The solutions offered were both incredibly generous and fair. In terms of the quality of the grooming, they made our fur babies look like pristine angels. They smell fantastic too, and their hair looked amazingly glossy and soft. They appear to do great with grooming both small and large dogs (we have both), and they even did great work on our big boy who has hair that's more difficult to work with. In resolving the issue with one of our pups, they blended things perfectly to make the original issue appear more natural and less jarring. The staff there seem to love what they do, have patience, and take pride in their work. They have great humor as well. We will be happy to take our fur babies there again.

Amazing place! Emily is such a great person and does so well on my pup. Go here if you're looking…read morefor a groomer!

Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

Charlie had such a great time at his first day of daycare. He was exhausted when he got home, he…read morecould barely stay awake. I was impressed with the communication and easy evaluation process. Liked that we were able to take advantage of a free day to see if our puppy liked it.

This place is the best! Signing up for an evaluation day was quick and easy. I wish I was able to…read moremake time for a tour beforehand, as there were not able to accommodate during drop off times. But they do have a virtual tour on their website that really helps! I do wish there were live cameras so I can peep in while I'm at work though. I do love that they offer a lot of add-on services for your pup, even seasonal ones that I'm looking forward to him trying, as well as overnight boarding suites. Dropping him off for the evaluation day went great, the front desk was very thorough and even told me that I could call to check in and see how he's doing after 2 hours. Previously my puppy has gone to a different daycare, but at the Wagging lounge you can tell the staff enjoy what they do and love dogs. When we picked him up afterwards he was happy and worn out, and the staff all said "Bye Ted!" on the way out. Overall, great experience for a dog owner and my happy boy. Ended up purchasing their $100 for 3 daycare deal (purchase only on evaluation day). I will continue to take him here!

"And here I am at 12409 Lime Kiln Rd!" Mojo JoJo shouted triumphantly, his simian and Chemical X…read morevoice reverberating up the driveway to a little blue hut-displaying "Barks 'N Bubbles" in prominent sky-blue letters. "12409 Lime Kiln Rd is where I'm at!" Mojo JoJo yelled redundantly. "BUBBLES!!! I have found you, third Powerpuff Girl!" Mojo JoJo laughed. Mojo JoJo paused to reflect, "But why were you so foolish to write your name on the door?" Mojo JoJo reached for the door handle. "Drat! I don't have an appointment, and an appointment I needed!" He glanced at his notes, before calling one of his humans whom he brainwashed with a head of Anubis statue, empowered by rubies he had also procured, to make the call on his behalf. With his appointment having been placed, he waited the requisite amount of time, hiding poorly behind a fence, until he could be "right on time" and knock. "And where are Blossom and Buttercup, your Yorkies?" one of the kind employees asked. Mojo JoJo grinned malevolently. The human he had transformed into a dog had remembered the names of his other two archenemies. "I knew it! She was foolish enough to write her name on the facade. Unwise even, I say." He then looked inside and begged their pardon for a moment as he turned to one of the dogs who had just luxuriated in a warm bath with, much to his chagrin, no longer extant bubbles. "Where is Bubbles? I am losing my patience! My patience is ebbing! One might even say waning!" At that point, several of Barks 'N Bubbles's canine clients began to bark in wonder at the oddly-dressed and Machiavellian-sounding chimpanzee; and Mojo JoJo lowered his head and realized he had been had. He saw how happy the dogs looked, dressed in their Halloween-themed bandanas, and how excited they were to be safely reunited with their owners and to be encouraged to pick out a squeaky Halloween-themed toy, and he paused magnanimously. "May I make an appointment for myself? An appointment I would very much like to make!" The Powerpuff girls would have to wait, and so too would the city of Townsville!

Amazing place and best service ever! I have five Pomeranians and they really needed a good groomer…read moreto remove all knots. At Barks and Bubbles they were amazing. They were able to remove my dogs undercoat. And the service was great too! Thank you!

Our babygirl, Jolene, had congestive hearth failure. She recently passed away but we had an…read moreadditional year with her thanks to the amazing care at Rocky Gorge. We had seven trips to the emergency hospital and they were amazing with her, and so patient with us as DogDads. Truly, extraordinary care and support. Jeff and Mark Howard-Chavarria

My 15 year old cat has been a customer of Rocky Gorge since I adopted him from WARL as an…read moreadolescent. He has used every department of Rocky Gorge - boarding, veterinary care, traveling papers, er, grooming... I've always felt Rocky Gorge was a nice place, and appreciated the care, diligence, and gentleness that Dr Farnam demonstrated on many vet visits across the years. *** EDIT: I have revised the rating to reflect the overall service provided by Rocky Gorge Animal Hospital across the years Mr Monster has been a client there. The only time I had a problem was with that ER doctor, and my inability to speak with anyone following the ER visit. *** Recently Monster's health has taken a turn for the worse. He is in great discomfort, and has stopped eating. I took him to the ER and saw Dr Bricker, who was amazing. Thorough, patient, informative, and as effective as possible, given the situation (Monster is an elderly cat with complex health issues, making diagnosis difficult). He provided a week of medications, with instructions to come back the following week for blood work, and call regarding changes. This included pain killers, which are key for keeping Monster feeling OK. Well, Mr Monster seemed to do well, and stated eating. Then he stopped. Suddenly hated the smell of his own food. Ran downstairs when and hid I tried to give him breakfast. Last night, I brought him in (6 days after prior visit). Hoping to see Dr Bricker again on the overnight shift. But it was a different doctor, a black doctor whose name I can't remember. She ran the blood work, then said that she could recommend two options: Taking Monster to another hospital that can provide cat blood transfusion, IV, and ultrasound to inspect his organs, which were swollen. This visit would cost $3000-5000, payed up front. The other option was giving him steroids, she said. She reasoned that he could potentially benefit from them because his white blood cell count was disturbingly high, a clear sign of a problem that might be inflammation. However, she said the steroids could cause great harm, and it would be a gamble. SHE DID NOT MENTION NOR OFFER PALLIATIVE CARE. Presented with this false dilemma, and not wanting to gamble with my beloved pet's well-being, I opted to try to find the money for the hospital admission. But I couldn't find it at 2:30 AM. So I told the Dr I'd need time to find the money. I pointed out that Mr Monster was done with his pain medication which was prescribed by Dr Bricker. Only after I directly asked her to provide him pain medication did she agree to give him a shot. This was a cat who had been on heavy pain medication a week, whose conditioned worsened! Upon getting home and discussing the situation with my husband, as well as researching potential diagnoses given his symptom, we came to believe (based on his symptoms) that our beloved Mr Monster was most likely facing a serious health problem, and the ultrasound would likely show something like lymphoma, something horrible. Which meant he has very low survival options. So he could go through all these tests only to find he needed treatment which was too painful and hard on the body for him to endure after literally STARVING for a week. We came to believe palliative care was the responsible and kind solution. But here's the problem. We don't want his last hours to be at Rocky Gorge animal hospital. I want to schedule it at home. I have asked Rocky Gorge to please call me to discuss whether palliative care is possible. It's been 6 hours. They haven't called back. He has no backup painkiller. He is due fro another dose. My heart is breaking because my baby is in pain. All I want is to make him comfortable! I AM HORRIFIED THE ER DOC FAILED TO OFFER PALLIATIVE CARE AS AN OPTION. I AM HORRIFIED SHE IGNORED HIS PAIN. I AM HORRIFIED THE ONLY CHOICE I WAS GIVEN WAS $3000-5000 DIAGNOSTICS OR A SHOT OF STEROIDS. My poor baby deserves comfort. He hasn't been eating for over a week, except tiny bites here and there. He is in great pain from his organs, which are swollen. He is anemic. His white blood cell count is high. ROCKY GORGE IS FAILING MR MONSTER IN HIS GREATEST TIME OF NEED AFTER 15 YEARS AS A LOYAL CUSTOMER. Edit continued: I took Mr Monster to the ER a third time, and spoke with Dr Weller. She was much more sympathetic and helpful. She understood the need for palliative care, and said that if Mr Monster were her cat, she would not put him through the painful and frightening hospital stay. He was elderly, and not in good health. Quality of life is important. It helped me a LOT to hear a vet say they agreed with palliative care and ultimately euthanasia. We discussed the signals to watch for to end it. Dr Weller gave us the pain meds needed to keep Monster comfortable until he was euthanized at home. I appreciated her assistance. He showed some neurological symptoms in the end, which I read suggests either stage V lymphoma, or stage IV renal lymphoma.

It's not often that a business makes you feel like family, but love and care are at the forefront…read moreof everything Prance Around Pet Services does. I wouldn't trust my fur baby with anyone else. Joelyne treated my little guy like one of her own. It gives me peace of mind knowing that I can trust someone to care for him the way I would at home--maybe even better, lol. Prance Around Pet Services is highly recommended, highly professional, and highly appreciated. I'll keep coming back again and again and again!

I learned about Prance Around Pet Service through a neighborhood group Facebook post. I originally…read morehired them for dog walking services while I was on a 7-day vacation. My initial call was returned quickly, and Joelyne was friendly, professional, and enthusiastic about meeting my dog. She was timely in sending the onboarding paperwork, and completing the set-up was easy. She set up a Zoom call (since my request for service was only 2 days away), and "met" me and my dog virtually. It was perfect. Every day while I was away, one of Prance Around's team members showed up during my specified window and walked my dog for 45 minutes. I received a custom walk report via email every day following the walk, and it usually included pictures. I LOVE that feature! While on vacation, a family member became critically ill and required hospitalization immediately upon our return to the US. I was able to email Prance Around and extend service for an additional week without any problems. Our service commitment ended, and only a few short days later, my family member was back in the hospital. With only a day's notice, I was able to contact Prance Around and get my dog back on their schedule. No hassles. No problems. Joelyne and her crew are incredibly kind, generous, and empathetic. It has been such a relief to know that I can call on them to take care of my girl and not have any worries. I would, without hesitation, absolutely recommend Prance Around Pet Services, and I will continue to use them as our needs arise. Thank you, Joelyne, for making these last two weeks a lot less stressful and for taking such good care of my girl!

Everything went smoothly....Herschel, our older male long-haired miniature dachshund, was…read morebeautifully groomed and not at all stressed by the experience.....in fact, he was excited when he saw where we were going when we took him in!

An absolute gem of a pet grooming petite. The owners truly care about each animal. Reasonably…read morepriced as well

I was recommended Old Towne Pet Resort by a coworker, and I will now be recommending them too!…read more I called to make a 2-week dog boarding reservation 30-days in advance for the peak Christmas season, and they miraculously had availability at one of their three locations (Bethesda). The gentleman on the phone was so helpful and informative and made it easy. When it came time to drop my dog off the staff were so friendly and kind, and they were extremely attentive and took detailed notes of all the items I brought with my dog and any of her quirks (e.g., severe allergies, doesn't play well with others, etc.). The space was so clean and large. I felt very reassured dropping her off as I went on vacation. When I came back to get her, the staff was helpful and, again, extremely kind and talked about her time there with details that were definitely unique to my dog. She was happy, healthy, clean, and well groomed. All of her toys and leash items were accounted for and they even ran a toy out to my car that they had forgotten in her kennel. Bottom line: 5/5 do recommend!

Two years after boarding my dog at Olde Towne Pet Resort, I am still dealing with health issues…read morecaused during her stay. I am not one to complain, especially in a public forum, but the lack of care my animal received was egregious. During her stay, my dog experienced an ear infection so severe that she developed acute dermatitis from scratching. The sore or 'hot spot' on her cheek was unmissable when we picked her up, but The staff tried to pass it off as if everything was normal. The groomer who prepared her for pickup had the gall to pretend he didn't notice a massive weeping sore on her face. For her condition to have reached this point, she would have needed to scratch constantly for days and not be noticed by the staff that were supposed to be spending 'cuddle time' with her daily. As anyone who has ever had a pet with an ear infection can attest, the behavior is far from subtle. Any remotely observant and competent person would catch it. Worse, I reviewed the update photos that were sent throughout her stay, and red spot on her cheek is visible in every shot and getting progressively worse. This means that the staff overseeing playtime let an animal run around with blood on her face for days without investigating. This is utterly unacceptable. My dog also came home with constant bouts of diarrhea that we assumed this might have been a bug she picked up in boarding, but it turned out to be colitis. Our veterinarian confirmed that this was most likely stress-induced. It has made me wonder what trauma my dog experienced while being boarded that would cause her to develop a permanent bowel condition. Her colitis has caused her enormous suffering and I am still trying to manage the condition years later. As others have reported here, the staff did not feed my animal the way they were directed, and returned what was supposed to be an empty bag of dog food to us half-full. So to recap, they underfed my dog in addition to neglecting an ear infection and resultant severe, pus-weeping skin infection, then tried to pass my pet off to me as if nothing happened. Whatever they did or neglected to do for her led to a chronic bowel condition that has rendered her partially incontinent. I was appalled by the dishonesty I experienced from the staff, but decided at the time to let it go, and simply swore never to give Olde Towne my business again. I figured my dog would bounce back, but she didn't. Reflecting that she has never been the same and that she experienced pain and neglect at the hands of the people I entrusted her with, I feel the need to let other pet owners know what they might be in for if they board their animals here.

Excellent and knowledgeable groomer. Very intuitive & gentle with your pet. I will use her again…read more Did I mention her reasonable prices?

This groomer is very nice, honest, and does a great job!…read more My puppy had never been groomed before and she gave me good advice on how to prepare him for the experience for next time. The pup struggled so much that she was not able to complete the grooming, but still, he looks much better, and following her expert advice to get him used to wearing a collar and used to the sound of a blow dryer, I think he'll be ready for the full spa experience next time! It takes a while to get an appointment, but worth the wait!