Without any reservation, hesitation, or equivocation, I absolutely positively will NEVER AGAIN order from, eat at, or recommend this Brick's Pizza location so long as it is run by a manager named Delfhlton (assuming he even gave me the correct spelling which I wrote down). Here's what happened. On 05/05/20 at 4:29pm I placed an order for delivery (one x-large pizza with chicken wings) and informed the very nice young man taking the order that I was very particular about my order being correct and that this was my first time ordering after seeing their reviews and if he would be patient with me - which he agreed to and was.
When my order arrived, the amount seemed higher than I had originally thought, but not wanting to waste the delivery drivers time (he didn't know the correct price either), I paid and tipped him. I then checked my receipt against the (here is the critical point) pricing that was on the website ( I NOW know I was re-linked to having been rudely informed by this manager they didn't have a website - which they do, but when you click on delivery you are then re-linked elsewhere!) and realized I had been overcharged by $3.00! Am I to do investigative work prior to delivery orders now?
I then immediately contacted this location asking for the manager who was unavailable at the time and subsequently left my number and respectfully asked for a return call to work things out, and even leaving a few options I'd be open to. Moreover, I left this message with Mirko, who had originally taken my order and had CONFIRMED the pricing over the phone (from this re-linked website) prior to my order. At this point you probably can guess I didn't receive a call at this point.
So today, 05/07/20, I called and this guy answered and I asked what was the name and spelling of the manager and was told "Delfhlton". I asked if I could speak with him and he identified himself as the manager. This is where things took a turn for the worse. each time I tried to explain what happened, this so-called "manager" would interrupt me, deflect, make excuses for (even said regarding Mirko, "he's just a kid" when I mentioned he confirmed the pricing) and essentially holding me accountable stating, and I quote, "I DON'T CARE ABOUT THE PRICING" when I mentioned I'd think that he would and maybe should be checking to be sure they were correct.
Needless to say he kept reiterating how much he didn't care and that there pricing was what it was. Thus realizing his head was as hard as the first name of this establishment, I told him i would post a YELP review and let everyone know.
This is exactly why so many potentially good businesses FAIL. It is because of BAD hire's like him that are more interested in PROFIT, than PRINCIPLES AND GOOD PRACTICES which last a whole lot longer than and actually contribute to more profits. I would hope that whoever may read this should strongly consider buying at other pizza locations of which there are many, before giving their money over to someone who CLEARLY could give a you know what, than to provide good service and growing a business in good faith. And to demean Mirko the way he did is deplorable. Mirko provided me the absolute best in service being patient, a great listener, and in caring and making sure my order right! Unfortunately his manager is ALL WRONG and should be strongly disciplined, suspeneded or even FIRED for his lack of people skills and professionalism. And all while businesses are hurting to stay open during the pandemic! the arrogance and nerve of this "poor business representative" And thanks for reading this lengthy review. Hope it helps. read more