We arrived a little after 9:00 a.m., and the restaurant was already full. There was a line for a table, which was understandable, and fortunately the wait to be seated wasn't terribly long. Unfortunately, that's where the experience started to go downhill.
Once we were seated, we were told they didn't have any half-and-half for coffee, although whole milk was available. We then waited over 30 minutes just to place our order, and eventually had to ask someone to come take it. The restaurant was clearly busy, but it also seemed very understaffed.
I ordered eggs, sausage, potatoes, and sourdough toast. The eggs were good, the potatoes were fine, but the toast didn't come with jelly. I also had to refill my own coffee several times, and I noticed other customers doing the same.
Overall, breakfast took close to two hours from the time we arrived, including the initial wait for a table. That's a very long time for breakfast, especially with two toddlers. My wife ordered yogurt, which was served on a very hot plate, apparently just washed, and the yogurt itself was warm. Luckily, my son's yogurt was not. My other son ordered pancakes, but after waiting so long, we ended up giving him chips from the convenience store at the front desk because he was understandably losing patience.
There were also a couple of spills at our table--one from my son and one involving coffee. We were given tiny 2-by-2-inch beverage napkins to clean them up ourselves. I certainly understand that spills happen, especially with toddlers, and we weren't expecting someone to clean up every little mess. However, in other restaurants, I've had staff offer to help when something like this happens, so the lack of assistance stood out.
The juice was also surprisingly expensive and came in very small glasses, more like old-fashioned cocktail glasses than what you'd expect for breakfast.
To be fair, the food itself was mostly decent. The biggest problem was the service and the amount of time everything took. The staff seemed overwhelmed and understaffed, and unfortunately that made what should have been a relatively simple family breakfast into a nearly two-hour ordeal.
I'd give the food 3 stars, but the overall experience was closer to 2 stars because of the service, long waits, and lack of attention to the basics. read more