Tried to call today for a tank refill. Can't get a human, and can't leave a message. Do you want…read moreour business? Reading the other reviews, it looks like something bad has happened to this business.

Terrible customer service. Do yourself a favor and do business elsewhere…read more Wait times to speak to an agent are ridiculously long.

I have been a customer of Amerigas for 18 years and I needed an emergency delivery because the tank…read morethey are supposed to monitor ran out of gas! I am on day 5 of no one showing up, I call and have to go through the same procedure over and over and can still not get my gas delivery! I cannot wait to switch service to another company. By the way every time I conclude my call they ask if I am satisfied with the service. NO I am not

Absolute horrible company. Do not use this company for your gas needs. They are scammers and will…read morecharge you for gas you did not ask for.

We have been with them for years. Very likable staff, in the office and for delivery. Never an…read moreissue. Always fast and friendly.

My wife and I just moved to the area and during the time our new home was vacant, our tank went…read moredry. The very nice people at Barrett (the people I spoke with were indeed friendly), strung me out for 4 days with an empty tank before recommending I go elsewhere. They said they had a waiting list for their "regular" customers. If they had told me that upfront I wouldn't have minded and I think their desire to not turn away business at any cost has just cost them a "regular" customer.

Up until this past weekend I would have given Barrett 5 stars and have recommended them to many. I…read moreown the fact that I foolishly put myself on will call instead of monthly top off..but I also own that I am older and think in the past the excellent customer service folks would have checked on me in the 8 months since I last got propane. I thought I was still on top off. I was wrong. On Saturday I had a very strong odor of propane at my back door, a good way from the tank. I called thinking I had a leak. The emergency guy told me he was very busy and it would be 3 hours, I was to close the valve and if I felt unsafe I should leave. When my neighbor went to close the valve she said that it appeared the needle was pointing straight down so I was probably out of propane. I called the emergency guy back and he said he was legally required to respond because I said I might have a leak. Then a couple hours later he called me and rudely said he "looked me up" and it was my fault I ran out so he would be charging me 199 dollars. I told him I didn't have 199 dollars and he suddenly was no longer legally required to come out. I called Monday and talked to Therese who said with a $100 payment I could make payments on the balance and they would give me just 60 gals in the delivery which she said would be on Monday. Then Lisa the manager called, said she refused to send out a delivery Monday, they would be out Tuesday. I told her I would need to be called before they came because I had a doctor's appt and a neighbor would have to be there. She said he would. Today no call, 92 not 60 gals so bigger bill, and no hot water heater lit. Lisa..the mgr..informed me he "didn't get the message" about calling, she never agreed to 60 gals, refused to ask Theresa if she had made that agreement. When she confirmed driver did NOT light the water she informed me I still had plenty of pressure so I should still have hot water. I explained to her emergency guy told me to turn the valve off so the pilot was out. The delivery guy, if he turned the valve on he should have known it needed to be lit. Customer service used to be excellent. Not any more if Lisa is involved. This is likely the last tank I buy from Barrett.

used to be a family owned business and was fantastic. since the change of ownership, customer…read moreservice has been atrocious. the guys in the field are still great and some in the office but the new manager could care less and when they make a mistake and you ask for resolution...they just say they'll lock your tank, even though you already paid for the propane in it. considering a move. if they just moved one person, maybe it could go back to the great experience we used to have with them.

We'd prefer to not even give one star to Ferrell Gas!!! They have been giving us the run around…read moreabout removing THEIR propane tank from our business property for over SIX MONTHS now. They were grossly overcharging us and we decided to switch providers to Amerigas as they offered a much better price. We have contacted Ferrell Gas over 30 times requesting for the tank to be removed and they keep feeding us lies about why they are unable to remove the tank "because it's going to cost their company too much"! Aside from going to the news and hiring an attorney, we are going to start with reviews! We will never do business or recommend Ferrell Gas again!

I have has Sean out several times, once to convert our dryer to propane, once for a washer issue…read moreand most recently for a dryer door switch. Always good communication and work, been very pleased.

Excellent in every way! Check all the positive boxes on how this company does business. The service…read morecall was for a minor plumbing issue, but it was handled with importance, courtesy and expertise. It was a great experience. After having a detailed discussion about the issue with Michael, he then swiftly and thoroughly fixed the problem. Impressive work ethic and friendly demeanor. Thanks!

I just bought a house in Chino Valley Az. I thought we had the Propane set up to auto fill from one…read moreof the local companies, but we ran out of propane is it was a VERY cold morning. I was told there are 6 local companies that service Propane here and i called every one of them. I didn't get any help until i called the last one on my list, which was Suburban Propane. I talked to a VERY nice lady, Julie. She was EXTREAMLY helpful and answered all my questions. She had their technician " Billy " come out and fill out tank in a couple of hours. She help me get the tank full, set up autopayment and autofill. Thank you SOOOOOOOOOOO very much Julie. Billy was also very helpful and very nice. He showed me how to read the tank gauge, and turned both heaters and the hot water heater back on. You guys are GREAT, i highly recommend you as a fantastic propane service. Sincearly Paul

Suburban Propane bought out the company I was using and their service went well for a while. Last…read morefall I ordered a tank of propane and a month later I was hit with a tank rental bill at double what I had been paying. I am a senior citizen on a fixed income and have to budget my moneys. They did not notify of the increase and it hit me hard! I wrote this company a letter explaining that I wanted to discontinue service with them and to be reimbursed for the gas that I paid for that is still in the tank. They ignored it and keep sending me bills with more interest added on. They are more interested in $$$$$$$$$$$ than in customers needs or concerns. With the number of One Star rating that I see on the site, I think it would be in their best interest to look into new leadership and policies that are going to be more customer friendly.

I was in a difficult spot. Kolton was honest, true to his word and understanding. I purchased a…read moregreat trailer at a fair price. He answered all of my questions, and followed through with everything we spoke about. Truly a great experience with great people! 10 out of 10, I will recommend quality trailers in Chino Valley to anyone who asks me!! Thanks!!

Quality Trailers installed an electrical connector for towing on my hybrid PU truck. Great service…read morestart to finish and competitive pricing. Friendly and professional.

The "seasoned citizen" who works there seemed friendly enough, but was somewhat reluctant to point…read moreout where RV supplies are. The prices are shockingly high. No, really: their store, like every other ACE Hardware store, is supplied from the same regional warehouses as everyone else... so all of them have access to the same merchandise at the same price. The excuse for high prices "We have high costs of transportation due to our distance" is pure BRAVO SIERRA. The high prices, set by the franchise owner, are egregious. They have a policy that if you fill your propane tanks, you can dump your trailer's septic tank free of charge. I needed to add some water to the freshwater tank, by put the only hose was the same one that people used for flushing their septic tank dump hose. The propane guy stood talking with someone for over 40 minutes -- knowing that we were waiting for propane. We waited... very patiently. After RVs began blocking the right lane of 89, waiting to get in, I guess someone called the store, asking if someone could wake up the propane guy. Took about six minutes to fill our tanks, at almost twice the normal price. After walking around in the wet sewage from other RVs, I didn't think I'd ever wear those shoes again. The area is not at all maintained. Or cleaned. Wear disposable boots, or galoshes. Very narrow parking area for maneuvering a trailer, especially with light vehicles zipping around the parking lot, blissfully unaware that 52' of tow vehicle and trailer don't stop on a dime. For a place that does double-duty as a church on Sunday, they aren't very friendly or hospitable. I don't know what they're in business for. Neither do they.

Without a doubt, this is my favorite ACE in Arizona. Nathan and his crew are always fabulous. If…read morethey don't know the answer they usually find somebody that does. This is definitely a soup to nuts Ace Hardware and as always, don't forget to look in the freezer section for surprises Thank you Nathan.! I WOULD RECOMMEND

Great sandwiches made to order and perfection , always clean, never out of stock and the beer is…read morealways cold

They have a strange sign in their window that says that they are reducing their working hours…read morebecause people are too lazy to work. What if the reason is something else? Like the station is a long way to drive or their wages are low? Though we have loyally used this station for years, we won't being using them again after seeing this post in their window. We don't wish to support the blaming of others.