Always someone to help find what you need. Great selection. It's not Home Depot - and that's…read moreprecisely why it's a great store.

What a GREAT experience we had today thanks to their employee Brian…read more We were driving across country, hit a bump or a pot hole & the pressure foot on my husband's mobility scooter lift failed. It needed a few things before we could even think about getting back on the road. That's when Brian came to our rescue. He didn't even hesitate to apply his knowledge & help us get back on the road. Kudos to Brian & whoever hired him. Prescott True Value should be your go to place to shop!

Huge store with a Knowledgeable friendly staff. If you need it, they have it! Lots of specialty…read morehardware, nuts, bolts, screws of all kinds. Great BBQ selection, RV supplies, paints, anything you can think of. Propane too. Great store!

Service is excellent, nice selection fair value always greeted when I come in always get my propane…read morethere

You can't take 2 steps without an offer to help find something, and as someone who always goes the…read morewrong way first, I appreciate it. A wee bit pricey but then do you want to do almost an hour round trip to town? It's worth it & I like helping my fellow Chinonicks....Chinoburgers...Chinonians...uh...people of Chino

I came here often. Today, I came in to exchange the wrong…read moresize of a 50-ft roll of drip irrigation tubing I mistakenly bought 2 days ago. I bought 5/8" and needed 1/2". My mistake. When I came in to exchange it with the receipt I was told by the Manager (Ray) that they did not have 1/2" in stock. Okay fine, I said. Please issue a refund for the tubing I was returning. Then he said that they did not carry the brand I was trying to return. Obviously, they did because I bought it 2 days ago off their shelf, the cashier rang up the sale and gave me a receipt. I had the receipt. The receipt showed 1/4" inch tubing, 100'. This was entered incorrectly by the cashier when I purchased it. Ray proceeded to tell me about how it was wrapped in plastic and they don't do that with their tubing. He then told me it had the wrong kind of label on it, that they don't use that label. He then told me that they don't carry that size. Obviously, he was inferring that I didn't buy the tubing from their store. Interestingly, Ray was doing something on the isle when I bought the tubing 2 days earlier and we spoke briefly. I reminded him of that. The cashier said that they would honor it, but that wasn't the point. Ray made it sound like I was trying get away with something.......in front of 2 other customers. It was insulting and embarrassing at the same time. For a lousy $11 of tubing. I'm a Chino Valley resident and have been going to that store for over 7 years. I was treated like I was being dishonest. I will NEVER go back there.

WE LOVE THIS STORE!…read more Since we moved here to C.V. we have had to run to Ace many times (paint, brushes, humming bird feeders, bolts, knives sharpened, etc.)! This last time was to have them mix a 5 gallon bucket of paint for us purchased from another store, which they did for us happily! Every time we come here we are greeted with smiles, a welcome, they go out of there way to help us or to find someone to help us AND we are never an inconvenience to them! This is truly your neighborhood hardware store and we love them!

Great locally family owned business. Always friendly and always willing to help. If they do not…read morehave it they try their best to get it for you quickly.

Toms of inventory including things one did know one needs. Nice folks too. If you need something…read moreit's here!

Super helpful and friendly staff. I was so thankful for their help especially when it was so…read moreobvious I was clueless. I only needed something small but I saw that they had a good selection of everything hardware related. This is definitely one of those gems in a community.

Great service by friendly knowledgeable folks. Even the youngsters knew their stuff…read more Couple great service with being well stocked, and you have a great locally owned business.

The lady with rotten teeth who works the register is so rude. I will never shop here again.read more

Living close by I frequent Sedona Probuild often. In my experience the quality of service varies…read moregreatly from one star to perhaps 4 depending on the day, employees, etc. As one reviewer noted if you want paint get it Mon-Thu. when Kenny is there, on other days good luck! I've purchased beige paint on a Saturday only to find out the next morning the color was lime green. Yesterday I bought a gallon of their $37. + tax paint already colored but no one was there to mix it so I'll go back again today. No employee in the paint dep't.! I've purchased basic colonial baseboard out back, and although each item didn't have a bar code I was told the cashier will know the skew number. Right. On three occasions multiple employees had to work together in Probuild's computer to identify basic moulding x about 15 minutes each purchase! That's ridiculous. Staff are generally helpful and polite but often lacking in knowledge.

Great inventory, and great service The only place as a…read morecontractor to go in Sedona. Unfortunately there are very few options in Sedona This place solves that problem

January 25, 2020 4…read morestars (for now that is). Nice smooth experience at this Home Depot in Prescott Valley, AZ today. Excellent service in the paint department and then walked right up to a helpful (and human) cashier to pay. Fantastic. Patronize this Home Depot location while you can still enjoy the service experience before they convert this Home Depot over to 100% self checkout stations just like the Home Depot stores have done where I live (Southern California). Yes, that's right, not one single cashier anymore. All self checkout. No one to help you at all. Nothing. Zero. Nada. You are on your own. The HDCI (Home Depot Corporate Idiots) believe that eliminating cashiers and having only self checkout stations is a great idea (for them) and will eventually convert this Prescott Valley Home Depot location as well. It's only a matter of time. They don't care about inconvenience for you. It's all about profit. They hurt our economy (eliminating employees), they don't care, it's all about profit. Customer service? Forget about it. I despise self checkout and refuse to use them. I'll leave the shopping cart full of merchandise and walk right out the front door. Let the employees they no longer have at these stores put the stuff back on the shelves! Once this Home Depot (in Prescott Valley) converts to all self checkout stations, I urge you to take your business elsewhere. Lowe's, Ace, anywhere but Home Depot! See my photo below of the future Prescott Valley, Home Depot "Employee of the Month".

When I went to this location the employees had absolutely no idea how to help at all. I was needing…read morehelp to look for light bulbs for my lamp and when I mentioned the kind I was looking for, they had no clue what I was talking about. That's not all, they really weren't speaking in professional or friendly moods either so it is clear they do not like to speak to anyone. I would avoid this Home Depot at all costs because there are so many other locations out there and other hardware stores with better service.

If the only person I interacted with today was Sherri, this would be a 1-star review. Thanks to…read moremanagement and other employees, it's not. Thank them for the 5-star review; they earned it. Today I came in to return a $90 car battery charger I hadn't used. My wife's car wouldn't start, and I bought the charger as a backup plan. It turned out the people helping her jump the car weren't attaching the cables correctly; once done right, the battery was fine. Since I didn't need the charger and the receipt didn't list it as non-refundable, I went to return it. I had opened the box only to check the plug type--a reasonable step given the time-sensitive situation with our work schedules and childcare needs. I walked into ACE asking to return the item and was immediately met with a dismissive "NO" from Sherri. Even after I explained it was unused, she was apathetic. She insisted they don't accept returns on that item regardless, telling me, "You're just gonna have to keep what you bought... I'm sure you'll eventually use it." She seemed astounded I'd even ask. Frustrated, I checked my receipt, saw no such policy, and went back in to inquire further. Sherri was visibly annoyed. As a melanated man in my 30s dealing with her combative approach, I couldn't help but wonder if my physical appearance or demographic played into her refusal to provide basic customer service. While I can't factually know her intent, her behavior made that thought unavoidable. At this point, a kind gentleman named Rick stepped in. While Sherri scoffed and dismissed my request to him, Rick actually listened. He took the step Sherri never did: he scanned the item. **It was, in fact, return-eligible.** Rick called for the manager, Josh, who was also reasonable and professional. After I explained the situation, Josh granted the refund. Josh is a fantastic manager and Rick is a remarkable employee who understands empathy. They get 7 stars each, which averages out the 1-star I'd give Sherri to a 5-star total. To the owners: be thankful for Rick and Josh. While Sherri might have thought she was "doing her job," Rick proved she wasn't doing it correctly. If he hadn't stepped in, I would have walked away thinking the store had an unreasonable policy, simply because she didn't bother to check. I'm not looking to retaliate; the business rating is permanent and I don't want to hurt the rest of the team. But Sherri needs to know what her coworkers did differently. Some customers wouldn't have asked for a second opinion--they would have just walked out and left a 1-star review. I'm willing to give her the benefit of the doubt that it was a bad day rather than prejudice, but she needs retraining on how to handle these situations. Thank you to the team members who actually put in the effort to solve my issue and set the right example. This store is fantastic because of people like Rick and Josh.

When attempting to return a flashlight that I bought the day prior and it was not the one I wanted,…read moreI was denied and was told that they don't refund any of their items unless there was something wrong with it when it clearly states on their receipt " We will fix, replace it or refund your purchase, Your receipt is all you need." Very surprising for a company like ACE.

I was needing an item our Camp Verde store was out of and I had to go to the Cottonwood AZ store…read moreand they charged me $1.50 more per item over the Camp Verde store price. I asked and they would not price match. So I ended up having to pay the higher price even though both the stores were Ace Hardware stores. The Cottonwood store will not have my business ever again. (only if I absolutely have to)

Amanda is excellent and very knowledgeable, and is what every employer should want. She has now…read morehelped me more than once it's been every time. 5 stars to her