This true value was amazing to visit when I first moved to prescott. The staff were extremely…read morefriendly and very helpful. Especially since i needed a bunch of screws to build a bed frame but I couldn't find them om my own without the help of the employees. The quality of everything I bought here was all worth the money despite the high prices. Most of my tools for my first tool box as well as the box itself came from this location and they're still holding strong and working properly. The store had such an amazing selection of hardware to choose from its better than home depot and lowes. The biggest criticism is the high prices of the products. But still it's worth the money and quality tk ensure you get something that'll last a life time. Check out this store over other hardware stores.

So I was just told, that there is a female in charge over at true value in Prescott, who treats her…read morestaff like a dog. Or worse than a dog. There young kid behind the register, and apparently she chastised and berated him in front of customers. This is not a business that I would patronize due to that behavior. I hope, the kid, gets a better job somewhere else. They don't deserve to be treated like that and they deserve a better work environment.

Additional Information: I contacted STIHL directly and explained the situation. STIHL, whose…read moreproducts I've used for years and have no problems with, contacted the store and instructed them to give me a refund. The store was made aware of the problem within hours of purchase and I purchased a replacement of the defective product at that time which worked well. The manager the next day refused to give me a refund on the defective unit. When I asked her to inspect the product to verify that it was in new condition, she refused saying that she does not need to and that I broke it. The product was in new and completely unused condition. Occasionally there will be defective products and the purchaser and the merchant should handle this in an honorable manner.

Service is excellent, nice selection fair value always greeted when I come in always get my propane…read morethere

Every time I go in with a questions regarding a home repair project there is always someone to helpread more

I came here often. Today, I came in to exchange the wrong…read moresize of a 50-ft roll of drip irrigation tubing I mistakenly bought 2 days ago. I bought 5/8" and needed 1/2". My mistake. When I came in to exchange it with the receipt I was told by the Manager (Ray) that they did not have 1/2" in stock. Okay fine, I said. Please issue a refund for the tubing I was returning. Then he said that they did not carry the brand I was trying to return. Obviously, they did because I bought it 2 days ago off their shelf, the cashier rang up the sale and gave me a receipt. I had the receipt. The receipt showed 1/4" inch tubing, 100'. This was entered incorrectly by the cashier when I purchased it. Ray proceeded to tell me about how it was wrapped in plastic and they don't do that with their tubing. He then told me it had the wrong kind of label on it, that they don't use that label. He then told me that they don't carry that size. Obviously, he was inferring that I didn't buy the tubing from their store. Interestingly, Ray was doing something on the isle when I bought the tubing 2 days earlier and we spoke briefly. I reminded him of that. The cashier said that they would honor it, but that wasn't the point. Ray made it sound like I was trying get away with something.......in front of 2 other customers. It was insulting and embarrassing at the same time. For a lousy $11 of tubing. I'm a Chino Valley resident and have been going to that store for over 7 years. I was treated like I was being dishonest. I will NEVER go back there.

WE LOVE THIS STORE!…read more Since we moved here to C.V. we have had to run to Ace many times (paint, brushes, humming bird feeders, bolts, knives sharpened, etc.)! This last time was to have them mix a 5 gallon bucket of paint for us purchased from another store, which they did for us happily! Every time we come here we are greeted with smiles, a welcome, they go out of there way to help us or to find someone to help us AND we are never an inconvenience to them! This is truly your neighborhood hardware store and we love them!

Great locally family owned business. Always friendly and always willing to help. If they do not…read morehave it they try their best to get it for you quickly.

Toms of inventory including things one did know one needs. Nice folks too. If you need something…read moreit's here!

Super helpful and friendly staff. I was so thankful for their help especially when it was so…read moreobvious I was clueless. I only needed something small but I saw that they had a good selection of everything hardware related. This is definitely one of those gems in a community.

The lady with rotten teeth who works the register is so rude. I will never shop here again.read more

Great service by friendly knowledgeable folks. Even the youngsters knew their stuff…read more Couple great service with being well stocked, and you have a great locally owned business.

Great inventory, and great service The only place as a…read morecontractor to go in Sedona. Unfortunately there are very few options in Sedona This place solves that problem

Day 1: Well, we were told that Ace Hardware would be the place to get our home away from…read morehome Christmas tree, but they didn't carry them! So, we came here, and they HAVE our tree!!! BUT THEY'RE CLOSED!!! How can you be closed when I need a Christmas tree?? Can you smell the pine!!? I sure can, because they're just across that gate! But alas, we shall either have to try again tomorrow, or buy a fake! To be continued... Day 2: They're open and we found our perfect Christmas tree!!! We got great service while in the store! They helped us sort through the trees to find the one we wanted, cut the bottom branches for us, and helped load it up on the truck! The store is calm and everyone inside was very friendly as well!!! Tip: don't forget to stop by the rotating heater!!! If I had my way, I'd buy it right now!

I had a small project and didn't know where to look. I knew what I needed but had to explain what I…read morewas looking for. I found a associate who was very helpful and took me to where these items were. She was just amazing. Her name is Judy. I thank her for here assistance and said now, I will just need to cut this common board in half and I can start my project. She (Judy) said we can cut that here for you. I was taken back with surprise and happiness. She took me to a man (I think his name was Rick) and he was very friendly and eager and did a great job. Checking out was awesome. Kelly the casier was very pleasant and boxed my purchases solid and made sure I received my Military discount. My experience today (2/14/26) was a true demonstration of genuin customer servivce. Kindest regards, Wild Bill

When I went to this location the employees had absolutely no idea how to help at all. I was needing…read morehelp to look for light bulbs for my lamp and when I mentioned the kind I was looking for, they had no clue what I was talking about. That's not all, they really weren't speaking in professional or friendly moods either so it is clear they do not like to speak to anyone. I would avoid this Home Depot at all costs because there are so many other locations out there and other hardware stores with better service.

If the only person I interacted with today was Sherri, this would be a 1-star review. Thanks to…read moremanagement and other employees, it's not. Thank them for the 5-star review; they earned it. Today I came in to return a $90 car battery charger I hadn't used. My wife's car wouldn't start, and I bought the charger as a backup plan. It turned out the people helping her jump the car weren't attaching the cables correctly; once done right, the battery was fine. Since I didn't need the charger and the receipt didn't list it as non-refundable, I went to return it. I had opened the box only to check the plug type--a reasonable step given the time-sensitive situation with our work schedules and childcare needs. I walked into ACE asking to return the item and was immediately met with a dismissive "NO" from Sherri. Even after I explained it was unused, she was apathetic. She insisted they don't accept returns on that item regardless, telling me, "You're just gonna have to keep what you bought... I'm sure you'll eventually use it." She seemed astounded I'd even ask. Frustrated, I checked my receipt, saw no such policy, and went back in to inquire further. Sherri was visibly annoyed. As a melanated man in my 30s dealing with her combative approach, I couldn't help but wonder if my physical appearance or demographic played into her refusal to provide basic customer service. While I can't factually know her intent, her behavior made that thought unavoidable. At this point, a kind gentleman named Rick stepped in. While Sherri scoffed and dismissed my request to him, Rick actually listened. He took the step Sherri never did: he scanned the item. **It was, in fact, return-eligible.** Rick called for the manager, Josh, who was also reasonable and professional. After I explained the situation, Josh granted the refund. Josh is a fantastic manager and Rick is a remarkable employee who understands empathy. They get 7 stars each, which averages out the 1-star I'd give Sherri to a 5-star total. To the owners: be thankful for Rick and Josh. While Sherri might have thought she was "doing her job," Rick proved she wasn't doing it correctly. If he hadn't stepped in, I would have walked away thinking the store had an unreasonable policy, simply because she didn't bother to check. I'm not looking to retaliate; the business rating is permanent and I don't want to hurt the rest of the team. But Sherri needs to know what her coworkers did differently. Some customers wouldn't have asked for a second opinion--they would have just walked out and left a 1-star review. I'm willing to give her the benefit of the doubt that it was a bad day rather than prejudice, but she needs retraining on how to handle these situations. Thank you to the team members who actually put in the effort to solve my issue and set the right example. This store is fantastic because of people like Rick and Josh.

When attempting to return a flashlight that I bought the day prior and it was not the one I wanted,…read moreI was denied and was told that they don't refund any of their items unless there was something wrong with it when it clearly states on their receipt " We will fix, replace it or refund your purchase, Your receipt is all you need." Very surprising for a company like ACE.

Amanda is excellent and very knowledgeable, and is what every employer should want. She has now…read morehelped me more than once it's been every time. 5 stars to her

Years later, Sadly this Cottonwood store has below average management that put their short sighted…read morepolicies above customer service. They totally blew a simple job of replacing screens, failed to communicate, mis-communicated, and then acted with a cavalier attitude when a complaint was made. Example of poor Verde Valley service, Rottonwood, Cottontucky.