Great inventory, and great service The only place as a contractor to go in Sedona. Unfortunately there are very few options in Sedona This place solves that problem read more

Day 1: Well, we were told that Ace Hardware would be the place to get our home away from home Christmas tree, but they didn't carry them! So, we came here, and they HAVE our tree!!! BUT THEY'RE CLOSED!!! How can you be closed when I need a Christmas tree?? Can you smell the pine!!? I sure can, because they're just across that gate! But alas, we shall either have to try again tomorrow, or buy a fake! To be continued... Day 2: They're open and we found our perfect Christmas tree!!! We got great service while in the store! They helped us sort through the trees to find the one we wanted, cut the bottom branches for us, and helped load it up on the truck! The store is calm and everyone inside was very friendly as well!!! Tip: don't forget to stop by the rotating heater!!! If I had my way, I'd buy it right now! read more

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Big signs on front door saying "face protection required", inside the store all the employees I saw were not wearing their masks. Very unsafe environment. Plus seemed like half the shelves were empty. I went in for in-line connectors for my watering system. No luck on this very common, standard part. read more

First of all I usually have a good experience with Pro Build Unfortunately not this time : I placed a order for 3 pot planters two weeks prior to July 4 which was the approx delivery date. Chris in garden called the company regarding availability they were available order was placed and fully paid for the day I ordered them. He states they should be in by July 4. Went in to check on the order June 28. Chris stated they haven't even sent the order in yet because they were waiting to ordering more items. Spoke to the supervisor of nursery who states they only place the order when they have a lot items. This was never relayed to me during my ordering. They lead me to believe the order was going in that day. Because of their inability to communicate what was really happening with my order all the plans for those planters had to be changed at the last Minute. Very disheartening. read more

We have used Kenny in the Paint Dept to "match" Sherwin Williams swatch paint colors to Valspar Professional eggshell base paint ($23/gal - just can't be beat for the quality of the product at less then 1/2 the price of SW paint) for our entire interior over the past 12 months. Kenny is simply phenomenal at what he's able to do at matching the color to where you can not tell ANY difference between the color swatch and the color mix combo he came up with. He is a retired professional painter himself and he "uses" the computer "match" and works his magic to get it exactly how the naked eye sees the color rather then what the computer may not pick up on. We have a HUGE living room and it took 4 gallons of the Valspar professional paint. $100! Of course the labor for the painter's was more, but the cost we saved on the paint went to the cost of the labor. I gave a 4 star rating as you always have to look for someone you need help from in regards to staff. They are a smaller store, yes. But the staff seems to congregate at a little open office area in the middle of the store. The staff is friendly enough. Overall they do a good job. Kenny being at the top. Be sure and go during the week if you want a lot of Kenny's time to help with your paint needs. The weekends are VERY busy! We live right around the corner from the Ace Hardware store "in the village" but we always go to West Sedona for all of household hardware, paint, tile, etc. needs. An added bonus is ProBuild recognizes the Military member and their service to our country by offering a 10% discount card. This is for Active, Retired, or Reserve status members. read more

Wow! I don't know what has changed but today's service was really good. In the past I had difficulty finding someone to help and answers were rather abrupt - when you would ask where something was you basically just received a point in the right direction. That was not the case today. I had purposely not returned to this store because there's another store in town where the folks are SO helpful and more personable. After today, I'll be a lot more willing to return here. read more

Friendly and helpful staff. They usually have what I need without having to run to HD. Garden center is awesome; the staff is knowledgeable about the plants, friendly and helpful. I browse a lot and they're ok with that. Always help me get stuff to my car, always a smile when I walk in. Just be aware the plants are seasonal, and they don't carry a huge selection of the same kinds. Sometimes when they're gone, they're gone. But they will call and order if they are available. They will also hold them if you bought them and can't quite carry them home yet (i.e. trees). read more

Living close by I frequent Sedona Probuild often. In my experience the quality of service varies greatly from one star to perhaps 4 depending on the day, employees, etc. As one reviewer noted if you want paint get it Mon-Thu. when Kenny is there, on other days good luck! I've purchased beige paint on a Saturday only to find out the next morning the color was lime green. Yesterday I bought a gallon of their $37. + tax paint already colored but no one was there to mix it so I'll go back again today. No employee in the paint dep't.! I've purchased basic colonial baseboard out back, and although each item didn't have a bar code I was told the cashier will know the skew number. Right. On three occasions multiple employees had to work together in Probuild's computer to identify basic moulding x about 15 minutes each purchase! That's ridiculous. Staff are generally helpful and polite but often lacking in knowledge. read more

Really small selection of Christmas trees but we ended up finding one, definitely not as good as in California but you gotta do what you gotta do. The workers were pretty nice, they helped cut the tree and some branches off so we didn't have to do it at our timeshare. read more

Garden center step up your game! Customer service, the last two times I went in I received little help. First visit a male employee was sitting in a chair and two other employees were chatting with him. I was there over 10 minutes before one of them pulled herself away and wrote up my tag. Second visit another male (not sure he was an employee) was sitting next in the same chair and a young woman with no uniform was talking with him. I assumed they were a couple discussing their choices. Because of this I went around them, as to not interrupt. I went and looked at roses, decided they were too expensive and as I walked past the girl to leave she asked if I needed help. Seriously? Come on. This happened in a two week window. read more

It's unfortunate that this is the only place in Sedona for construction supplies. I am a builder's daughter; I grew up with a hammer in my hand. I've been in many lumber yards and supply houses. In my opinion, there is zero customer service at this location. Even if help is offered, it is not from knowledgeable employees. You're pretty much on your own. Very frustrating to try to do business here. read more

went to pro build to purchase some outdoor plants. The sales person was not helpful and their is no reason i would go back. Ace is the place in sedona!! read more

I will never go to ProBuild in Sedona again. Customer Service is horrible. I've been there at least four times and it hasn't gotten better. God forbid you're a woman because they have no interest in helping you. And god forbid you're not a contractor, because ditto. In the gardening section, I asked about a particular plant and the woman in that section pointed vaguely to an area and said "over there." She wasn't helping any one else, but couldn't be bothered to help me. I couldn't find what I was looking for and asked someone else, who said that if it wasn't on the shelves, then they didn't have it. Other times, the staff was equally unhelpful. Or hard to find. And when I did point out how unhelpful the staff was when I was checking out, the checkout person barely even acknowledged me. Most of the staff was outside, around to the left on a cigarette break, it seemed to me. Or hanging out at their "work table," certainly not eager to help customers. I've spoken to many other locals who feel the same way. If you're not a contractor, don't bother going here. It's overpriced and not worth it. I gave them four chances to give me good service and they failed spectacularly each time. read more