Every time I go in with a questions regarding a home repair project there is always someone to helpread more

I came here often. Today, I came in to exchange the wrong…read moresize of a 50-ft roll of drip irrigation tubing I mistakenly bought 2 days ago. I bought 5/8" and needed 1/2". My mistake. When I came in to exchange it with the receipt I was told by the Manager (Ray) that they did not have 1/2" in stock. Okay fine, I said. Please issue a refund for the tubing I was returning. Then he said that they did not carry the brand I was trying to return. Obviously, they did because I bought it 2 days ago off their shelf, the cashier rang up the sale and gave me a receipt. I had the receipt. The receipt showed 1/4" inch tubing, 100'. This was entered incorrectly by the cashier when I purchased it. Ray proceeded to tell me about how it was wrapped in plastic and they don't do that with their tubing. He then told me it had the wrong kind of label on it, that they don't use that label. He then told me that they don't carry that size. Obviously, he was inferring that I didn't buy the tubing from their store. Interestingly, Ray was doing something on the isle when I bought the tubing 2 days earlier and we spoke briefly. I reminded him of that. The cashier said that they would honor it, but that wasn't the point. Ray made it sound like I was trying get away with something.......in front of 2 other customers. It was insulting and embarrassing at the same time. For a lousy $11 of tubing. I'm a Chino Valley resident and have been going to that store for over 7 years. I was treated like I was being dishonest. I will NEVER go back there.

Without a doubt, this is my favorite ACE in Arizona. Nathan and his crew are always fabulous. If…read morethey don't know the answer they usually find somebody that does. This is definitely a soup to nuts Ace Hardware and as always, don't forget to look in the freezer section for surprises Thank you Nathan.! I WOULD RECOMMEND

Quality service good prices Employees are friendly. The…read morepeople will order ite m s if they are out

Additional Information: I contacted STIHL directly and explained the situation. STIHL, whose…read moreproducts I've used for years and have no problems with, contacted the store and instructed them to give me a refund. The store was made aware of the problem within hours of purchase and I purchased a replacement of the defective product at that time which worked well. The manager the next day refused to give me a refund on the defective unit. When I asked her to inspect the product to verify that it was in new condition, she refused saying that she does not need to and that I broke it. The product was in new and completely unused condition. Occasionally there will be defective products and the purchaser and the merchant should handle this in an honorable manner.

Service is excellent, nice selection fair value always greeted when I come in always get my propane…read morethere

This true value was amazing to visit when I first moved to prescott. The staff were extremely…read morefriendly and very helpful. Especially since i needed a bunch of screws to build a bed frame but I couldn't find them om my own without the help of the employees. The quality of everything I bought here was all worth the money despite the high prices. Most of my tools for my first tool box as well as the box itself came from this location and they're still holding strong and working properly. The store had such an amazing selection of hardware to choose from its better than home depot and lowes. The biggest criticism is the high prices of the products. But still it's worth the money and quality tk ensure you get something that'll last a life time. Check out this store over other hardware stores.

So I was just told, that there is a female in charge over at true value in Prescott, who treats her…read morestaff like a dog. Or worse than a dog. There young kid behind the register, and apparently she chastised and berated him in front of customers. This is not a business that I would patronize due to that behavior. I hope, the kid, gets a better job somewhere else. They don't deserve to be treated like that and they deserve a better work environment.

Great service by friendly knowledgeable folks. Even the youngsters knew their stuff…read more Couple great service with being well stocked, and you have a great locally owned business.

The lady with rotten teeth who works the register is so rude. I will never shop here again.read more

* Shopping * Assistance…read more* Checkout * Product quality All of the above were satisfactory and above.

Steve Machek, the Store Manager for Harbor Freight in Cottonwood, is wonderful to work with. We…read morehad a complicated purchase of multiple very heavy storage pieces that we selected for our business location, and he has been nothing but helpful, considerate and knowledgeable in my interactions with him. The floor and checkout staff who helped us choose and purchase the right items for us were pleasant, helpful and knowledgeable, as well. Clearly, he knows how to hire and manage the operation. Harbor Freight had great selection and value, as well. This business will definitely be my "go to" source going forward!

Amanda is excellent and very knowledgeable, and is what every employer should want. She has now…read morehelped me more than once it's been every time. 5 stars to her

Years later, Sadly this Cottonwood store has below average management that put their short sighted…read morepolicies above customer service. They totally blew a simple job of replacing screens, failed to communicate, mis-communicated, and then acted with a cavalier attitude when a complaint was made. Example of poor Verde Valley service, Rottonwood, Cottontucky.

Very helpful crew. Found everything I was after even put a heavy item in my cart. I recommend this…read morehardware store

They have every battery imaginable and we needed one urgently. Best service and quick checkout.read more

If the only person I interacted with today was Sherri, this would be a 1-star review. Thanks to…read moremanagement and other employees, it's not. Thank them for the 5-star review; they earned it. Today I came in to return a $90 car battery charger I hadn't used. My wife's car wouldn't start, and I bought the charger as a backup plan. It turned out the people helping her jump the car weren't attaching the cables correctly; once done right, the battery was fine. Since I didn't need the charger and the receipt didn't list it as non-refundable, I went to return it. I had opened the box only to check the plug type--a reasonable step given the time-sensitive situation with our work schedules and childcare needs. I walked into ACE asking to return the item and was immediately met with a dismissive "NO" from Sherri. Even after I explained it was unused, she was apathetic. She insisted they don't accept returns on that item regardless, telling me, "You're just gonna have to keep what you bought... I'm sure you'll eventually use it." She seemed astounded I'd even ask. Frustrated, I checked my receipt, saw no such policy, and went back in to inquire further. Sherri was visibly annoyed. As a melanated man in my 30s dealing with her combative approach, I couldn't help but wonder if my physical appearance or demographic played into her refusal to provide basic customer service. While I can't factually know her intent, her behavior made that thought unavoidable. At this point, a kind gentleman named Rick stepped in. While Sherri scoffed and dismissed my request to him, Rick actually listened. He took the step Sherri never did: he scanned the item. **It was, in fact, return-eligible.** Rick called for the manager, Josh, who was also reasonable and professional. After I explained the situation, Josh granted the refund. Josh is a fantastic manager and Rick is a remarkable employee who understands empathy. They get 7 stars each, which averages out the 1-star I'd give Sherri to a 5-star total. To the owners: be thankful for Rick and Josh. While Sherri might have thought she was "doing her job," Rick proved she wasn't doing it correctly. If he hadn't stepped in, I would have walked away thinking the store had an unreasonable policy, simply because she didn't bother to check. I'm not looking to retaliate; the business rating is permanent and I don't want to hurt the rest of the team. But Sherri needs to know what her coworkers did differently. Some customers wouldn't have asked for a second opinion--they would have just walked out and left a 1-star review. I'm willing to give her the benefit of the doubt that it was a bad day rather than prejudice, but she needs retraining on how to handle these situations. Thank you to the team members who actually put in the effort to solve my issue and set the right example. This store is fantastic because of people like Rick and Josh.

When attempting to return a flashlight that I bought the day prior and it was not the one I wanted,…read moreI was denied and was told that they don't refund any of their items unless there was something wrong with it when it clearly states on their receipt " We will fix, replace it or refund your purchase, Your receipt is all you need." Very surprising for a company like ACE.

I needed a wall outlet replaced. I didn't wanna drive into Prescott Valley so I did a google…read moresearch. I had no idea this little store was there. The gentleman working there was very helpful. Got my outlet then decided to get 2 keys made. He was done so quick and they work! If you need something for home repair check them out. They don't price gouge you either. It's located in Cortes Lakes 1 or 2 streets past the library. Look for the Uhauls. Even the Uhauls were clean and newer. A couple guys just helping the community.

I needed keys made for my motel from guests losing them, or housekeeping mistakenly threw them…read moreaway. I called John and he was out the next day to rekey the motel and make extra keys for spares. He was fast, courteous and reasonably priced. He is very knowledge able and lends a hand if needed. I would recommend him for you lock needs.