Service is excellent, nice selection fair value always greeted when I come in always get my propane…read morethere

Additional Information: I contacted STIHL directly and explained the situation. STIHL, whose…read moreproducts I've used for years and have no problems with, contacted the store and instructed them to give me a refund. The store was made aware of the problem within hours of purchase and I purchased a replacement of the defective product at that time which worked well. The manager the next day refused to give me a refund on the defective unit. When I asked her to inspect the product to verify that it was in new condition, she refused saying that she does not need to and that I broke it. The product was in new and completely unused condition. Occasionally there will be defective products and the purchaser and the merchant should handle this in an honorable manner.

Every time I go in with a questions regarding a home repair project there is always someone to helpread more

I came here often. Today, I came in to exchange the wrong…read moresize of a 50-ft roll of drip irrigation tubing I mistakenly bought 2 days ago. I bought 5/8" and needed 1/2". My mistake. When I came in to exchange it with the receipt I was told by the Manager (Ray) that they did not have 1/2" in stock. Okay fine, I said. Please issue a refund for the tubing I was returning. Then he said that they did not carry the brand I was trying to return. Obviously, they did because I bought it 2 days ago off their shelf, the cashier rang up the sale and gave me a receipt. I had the receipt. The receipt showed 1/4" inch tubing, 100'. This was entered incorrectly by the cashier when I purchased it. Ray proceeded to tell me about how it was wrapped in plastic and they don't do that with their tubing. He then told me it had the wrong kind of label on it, that they don't use that label. He then told me that they don't carry that size. Obviously, he was inferring that I didn't buy the tubing from their store. Interestingly, Ray was doing something on the isle when I bought the tubing 2 days earlier and we spoke briefly. I reminded him of that. The cashier said that they would honor it, but that wasn't the point. Ray made it sound like I was trying get away with something.......in front of 2 other customers. It was insulting and embarrassing at the same time. For a lousy $11 of tubing. I'm a Chino Valley resident and have been going to that store for over 7 years. I was treated like I was being dishonest. I will NEVER go back there.

Dwayne, in the Home Depot (on Hwy 69, Prescott, AZ) plumbing department, saved the day! I had a…read moredrippy shower spout and let Dwayne know what I needed. He said "that's a Delta product and Home Depot doesn't carry Delta, but..." Dwayne reached down and grabbed an item from the bottom shelf and announced that Home Depot had received this (Delta) product in error, and it wasn't worth returning to the supplier. It was exactly what I needed! He also told me the drip was due to a faulty cartridge. Who knew that showers even had cartridges? He pulled the exact cartridge that I needed, amongst a variety and showed me the difference between them. He then opened another box. He showed the complete cartridge assembly, and what I would need to do to swap it out. What started out being an intimidating repair, following Dwayne's show-and-tell, was completed correctly and quickly. I was SO grateful I dropped off a thank you card, which I hope was shared with HD management, along with a gift card for coffee. Dwayne is my "go to" guy and he really knows his stuff.

I usually try to buy everything from Lowe's, yet since living in Phoenix all of my life, and Sears…read moreclosed, along with Active Duty in the Army, I knew that only the Home Depot had Ryobi products. I haven't been in a Home Depot store in over a year. At check out, I tried to use my phone number for the 10% off that Veterans get. I had to get help because it wasn't taking my phone number. A heavy set employee asked me if I had gone over my $400.00 per year cap. I never even knew that there was a cap, but I stated that I haven't even been in a Home Depot store in over a year, and he told me that Veterans lie! I could have punched him in the throat. I didn't, but I will never return to any Home Depot store again! First responders, Veterans, just warning you, your service to your country and people whom you help, the Home Depot employees think that we are all liars! I'll order Ryobi from them directly. The Home Depot is a disgrace to everyone who has served, or continues to serve!

Without a doubt, this is my favorite ACE in Arizona. Nathan and his crew are always fabulous. If…read morethey don't know the answer they usually find somebody that does. This is definitely a soup to nuts Ace Hardware and as always, don't forget to look in the freezer section for surprises Thank you Nathan.! I WOULD RECOMMEND

Quality service good prices Employees are friendly. The…read morepeople will order ite m s if they are out

Went in to pickup a few plants and a wheelbarrow. Everybody was very kind and courteous. Many…read moreoffers to help. A big thank you to Kurt, Bonnie, and George for their recommendations and help!

Lowe's has always provided me with great service whether it be in Hawaii or here in Prescott. They…read morealways provide great value for goo products. Customer service over the phone is good. They have a wide selection of products to choose from which is very good. Though this time I was informed that they don't provide the military discount on large appliances. Arghhhhh. So I guess I need to check out Home Depot as well as COSTCO when purchasing. That is a decline in value. But I still recommend them over the other big box store.

We are building a small home and didn't realize we should have ordered our windows about 5 months…read morein advance because of the Covid domino effect. We had a couple mix ups on the order and this company has really helped us out trying to make everything right. We are still waiting on a couple corrections but we really appreciate how they are handling everything. Thank you all so much for stepping up! Look forward to hearing from you when our last window correction is made and we get the right screens back! Rich and Brenda Severns in Chino Valley.

This business has horrible customer service and support. I called three days in a row, only to be…read moretold on the third day that I needed to reach out to my builder. Why wasn't this communicated on the first call? Why does it take three days to get an answer? Don't waste your money, look for another company that will be there when you have an issue.

I had a small project and didn't know where to look. I knew what I needed but had to explain what I…read morewas looking for. I found a associate who was very helpful and took me to where these items were. She was just amazing. Her name is Judy. I thank her for here assistance and said now, I will just need to cut this common board in half and I can start my project. She (Judy) said we can cut that here for you. I was taken back with surprise and happiness. She took me to a man (I think his name was Rick) and he was very friendly and eager and did a great job. Checking out was awesome. Kelly the casier was very pleasant and boxed my purchases solid and made sure I received my Military discount. My experience today (2/14/26) was a true demonstration of genuin customer servivce. Kindest regards, Wild Bill

When I went to this location the employees had absolutely no idea how to help at all. I was needing…read morehelp to look for light bulbs for my lamp and when I mentioned the kind I was looking for, they had no clue what I was talking about. That's not all, they really weren't speaking in professional or friendly moods either so it is clear they do not like to speak to anyone. I would avoid this Home Depot at all costs because there are so many other locations out there and other hardware stores with better service.

Helpful and kind. Took my measurements and cut exactly what I needed. They were quick, and perfect…read more Thank you

Cheap lumber and crappy customer service. My plywood started splitting within a few months of being…read moreinstalled. Call Dylan, the manager and explained the situation. He said he would call me back. Never did. Called several times never answer. Cost me 3K to tear that patio roof off and get it redone.