Service is excellent, nice selection fair value always greeted when I come in always get my propane…read morethere

Additional Information: I contacted STIHL directly and explained the situation. STIHL, whose…read moreproducts I've used for years and have no problems with, contacted the store and instructed them to give me a refund. The store was made aware of the problem within hours of purchase and I purchased a replacement of the defective product at that time which worked well. The manager the next day refused to give me a refund on the defective unit. When I asked her to inspect the product to verify that it was in new condition, she refused saying that she does not need to and that I broke it. The product was in new and completely unused condition. Occasionally there will be defective products and the purchaser and the merchant should handle this in an honorable manner.

The store has an amazing selection of tools to choose from and the values overall are good for what…read moreyou pay for. The staff and service also are really good and professional. Nobody there made me feel uncomfortable or gave me a negative opinion of the store. It's cheaper than true value and slightly better than going to Home Depot. I would recommend them any day over Home Depot or Lowe's.

Service was superb! Employees were very accommodating from the person who helped me find what I…read morewas looking for to the cashier--great experience, great value, clean, neat, orderly, friendly. I'm very surprised that the ratings were low. I am impressed at this store's superb service!!!

When I went to this location the employees had absolutely no idea how to help at all. I was needing…read morehelp to look for light bulbs for my lamp and when I mentioned the kind I was looking for, they had no clue what I was talking about. That's not all, they really weren't speaking in professional or friendly moods either so it is clear they do not like to speak to anyone. I would avoid this Home Depot at all costs because there are so many other locations out there and other hardware stores with better service.

Home Depot's truck rental system is completely nonfunctional. Are they really in the truck rental…read morebusiness? Yesterday I reserved a cargo van at the Prescott Valley Home Depot; they took a $150 deposit. Today I went to that store, presented my driver's license, and was told I first needed to scan a QR code on my phone (!!??). Then I received a text, with a magic number. Then I typed the magic number into something called "CLEAR". Then CLEAR had me take a selfie. Then present my license to my phone camera; CLEAR repeated "try again", but eventually CLEAR got it. But then it demanded the back of the license. So again I showed it to the camera. This time "No document detected" ... over and over and over. So I handed my phone to the HD employee: "here, you do it - I could have applied for a mortgage in the time this is taking". The HD employee tried and tried, always failing, until CLEAR apparently crashed (blank blue screen). BTW this is a recent Samsung phone (not an antique), with a very clear & legible license, with good store lighting. I gave up - I said "here, look at the photo on the license, then look at me - it's obviously a match". The HD replied that he can't verify it himself. I asked if he could override the CLEAR step - no. I asked him to call his manager - he said he couldn't override CLEAR either. So I said call the president of Home Depot; he said he couldn't override it either. Apparently even the Pope would not be trusted to simply look at my license, then look at me, and confirm it's the same person. I asked, what can we do? He said, nothing can be done - he could not rent me anything. If CLEAR is no important to national security at Home Depot, then perhaps Home Depot should have equipment at the register that can scan a license under controlled conditions, not relying on the customer or the customer's technology. I had people waiting for me to bring a truck for a move today. And I drove across town to this HD for this rental. You took a $150 deposit from me. And wasted a lot of my time an patience. Fortunately, there was a U-Haul not far from there, where I got a truck and did my move, quickly and easily, for less $ than the HD estimate. As far as can tell, HD does not really want to be in the rental business.

This home depot feels like any other home depot. Has the same products and prices as the other home…read moredepots. But the biggest problem is the customer service. Most of the employees at this location are very rude and grumpy or grouchy. They also sound like they have no clue how to help when you're confused or can't find what you're looking for. I wouldn't recommend going to this location unless it's the closest to you.

I usually try to buy everything from Lowe's, yet since living in Phoenix all of my life, and Sears…read moreclosed, along with Active Duty in the Army, I knew that only the Home Depot had Ryobi products. I haven't been in a Home Depot store in over a year. At check out, I tried to use my phone number for the 10% off that Veterans get. I had to get help because it wasn't taking my phone number. A heavy set employee asked me if I had gone over my $400.00 per year cap. I never even knew that there was a cap, but I stated that I haven't even been in a Home Depot store in over a year, and he told me that Veterans lie! I could have punched him in the throat. I didn't, but I will never return to any Home Depot store again! First responders, Veterans, just warning you, your service to your country and people whom you help, the Home Depot employees think that we are all liars! I'll order Ryobi from them directly. The Home Depot is a disgrace to everyone who has served, or continues to serve!

Had a great experience with an amazing and friendly employee last week. Chrissy from the…read morefulfillment department was super helpful. She's a standout employee. Treat her well Lowe's.

Lowe's has always provided me with great service whether it be in Hawaii or here in Prescott. They…read morealways provide great value for goo products. Customer service over the phone is good. They have a wide selection of products to choose from which is very good. Though this time I was informed that they don't provide the military discount on large appliances. Arghhhhh. So I guess I need to check out Home Depot as well as COSTCO when purchasing. That is a decline in value. But I still recommend them over the other big box store.

Dave is super helpful and the nicest guy. When I have a question he helps me solve it. If he…read moredoesn't have the part he'll send me where I can find it

Just picked Up some parts today. I was really impressed with these guys they are really…read moreknowledgeable and helpful and I can tell that customer service is very important to them. I would definitely recommend this place. Their selection was better than the big box stores around. It's great to see local businesses and such quality.