Thin skinned, as another reviewer reported? You bet. And beyond that -- Disrespectful.
I previously engaged Brian Humble to trim several ornamental trees on our property, and based on our satisfaction with his work, I asked Brian to take a look at a very large, ailing (non-ornamental) tree on one of our rental properties. I feared we needed to remove the old tree, which Brian confirmed was the right thing to do. He quoted the removal and stump grinding and I scheduled the job with him. I did not seek other estimates, as I was comfortable engaging Brian again.
Yesterday I mentioned the unfortunate old tree to our weekly landscaper, who also mows, blows and trims the rental property, and he advised me that he and his team could do the tree removal. I had not thought they did this type of work (which also is why I had previously engaged Brian to work on several trees.)
The landscaper quoted me for the removal and stump grinding on the spot, and his quote was less than half what Brian had quoted ($1,200 versus $2,850). The landscaper also committed to complete the work in 1 day, whereas Brian had estimated 3 days, working alone. This would be much less disruptive to the tenant, who works from home.
I quickly reverted to Brian today to request that he remove us from the schedule (with 11 days advance notice) as we'd received a significantly lower quote and time estimate for removal.
Brian's response: "Oh wow, It would have been considerate to let me know you were getting other estimates instead of telling me I got the job because I wouldn't have blocked those days out for you. I'm going to pass on future jobs. Take care Beth!!"
I clarified for Brian that I had not sought other quotes, and it is true that I did not know our landscaper performed tree removals. It's also apparent to me now, that you don't need an arborist to remove a tree; there are less specialized workers who can remove a tree for a significantly lower price, and potentially more rapidly. That all said, I had not wanted to insult an arborist (Brian) by asking him to do the work for less than half his rate.
I did not hear back from Brian, after attempting to address his concern in a kind manner, adding to my disappointment.
No one should make an earnest, forthright customer feel judged and unappreciated -- and state his intent not to do business again? Just be on your way, for goodness sake, if you must have it be so. And good riddance. read more