I do NOT recommend Dr. Mark Pe or his staff or company (Genesis Healthcare) to anybody. Beware! Do…read morenot go to these people. You will regret it.
It was my mistake to think my appointment was at 1:50 and that is what I noted in my planner and iphone calendar. I rarely get the time wrong by 2 hours but my appointment was actually at 3:50pm.
In any event, I arrived at 1:50 and the female receptionist on the right hand side gave me a clipboard with some forms to fill out. She offered me a pen but I told her, "I have a pen." I'm squeamish about using office pens because they have germs so I carry my own pen with me.
After I filled out the forms, I handed it all back to her and she said, "Oh, my pen?" I couldn't believe she already forgot that I told her I had my own pen. I said, "It's my pen," and she gave me an odd look. Almost like she didn't believe me. That was weird.
She said, "Ok, have a seat and they'll call your name."
I sat down and waited. And waited. I felt like too much time was passing. I also started to feel like I might have to pee but I tried to not think about it because I knew you would ask for a urine sample.
After an hour, I realized that I couldn't wait and had to pee soon so I walked back up to the same clerk and asked, "Do you think they'll call me soon because I have to use the restroom soon."
She looked at the list and then the clock and said something like, "Well, your appointment is for 3:50 so..." I was shocked. I said, "Wait - what? My appointment is for 3:50? I thought it was 1:50!
She said, "No, it's 3:50." I said, "Well, I got here at 1:50 and you didn't say anything about my being two hours early." She said, "You just checked in early." I couldn't believe the gall she had to tell me what she thought I had done. It was ridiculous.
I said, "No, I didn't check in early - I thought my appointment was at 1:50" She just looked at me like I was stupid. Yes, it was my mistake but a good receptionist would simply inform you, "Did you know your appointment is actually for 3:50?" That's what you say to a patient. Not just sign them in and make them wait two hours!
I tried to remain calm and asked her, "So, I have to use the restroom, can I leave a urine sample in the restroom?" She said something about the doctors and the nurse.
I asked her, "So, I have been in line waiting for an hour now. Is there any chance that I will be seen before my appointment time?" She said, "I don't know." She just annoyed me because she clearly did not care.
I got annoyed and said, 'I am leaving but I will be back for my 3:50 appointment." She didn't say anything. Just gave me a look that said she didn't care.
I had to pee so I went down the hall and stopped at the restroom and then I went to the store and did some shopping.
I returned to their office on time and told this same clerk, "I am back for my 3:50 appointment." She just said, "Have a seat and they will call you."
They called me, I saw you, and then I said that I had urinated a while ago but I thought I could give a urine sample now because I had been drinking lots of water. You said, "Ok, good -- Go do the urine sample and when you come back, I will ultrasound your bladder to see how much you've emptied..." or something to that effect.
I went across the hall to the restroom and left the urine sample and returned back to the same room. As I crossed the hall, a nurse saw me and I waved so that she would know that I was ready and back in the room. She saw me and smiled.
I then waited in the room for a long time. I assumed you might be seeing the next patient and then would return in 15 minutes or so. I patiently waited until about 45 minutes passed and I honestly thought you were not returning.
I opened the door to the room and looked around and saw nobody and then the same nurse who smiled at me came walking down the hall.
I asked her, "Is Dr. Pe coming back?" She looked puzzled and said, "No, he's not here." It seemed like she didn't know what I was doing there. It was close to 4:45pm and felt like most people had left.
I told her, "Dr. Pe sent me to leave a urine sample in the bathroom and then said he was going to ultrasound my bladder..." She just looked puzzled.
Then I was really mad again. I sat there and waited for nothing! What is going on here? This is a medical office. Nobody seems to know what the other person is doing?!
How do you let a patient enter and sit for two hours without telling them they are two hours early for their appointment? Or, tell them to go pee and a test will be performed and then disappear?
All of this is unprofessional and unacceptable.
It is for all of these reasons that I have decided that I cannot return to their office. I don't recommend them at all. Read the other one-star reviews.
I wrote a letter to Dr. Pe and nobody wrote back or apologized in any way whatsoever.