I do NOT recommend Dr. Mark Pe or his staff or company (Genesis Healthcare) to anybody. Beware! Do not go to these people. You will regret it. It was my mistake to think my appointment was at 1:50 and that is what I noted in my planner and iphone calendar. I rarely get the time wrong by 2 hours but my appointment was actually at 3:50pm. In any event, I arrived at 1:50 and the female receptionist on the right hand side gave me a clipboard with some forms to fill out. She offered me a pen but I told her, "I have a pen." I'm squeamish about using office pens because they have germs so I carry my own pen with me. After I filled out the forms, I handed it all back to her and she said, "Oh, my pen?" I couldn't believe she already forgot that I told her I had my own pen. I said, "It's my pen," and she gave me an odd look. Almost like she didn't believe me. That was weird. She said, "Ok, have a seat and they'll call your name." I sat down and waited. And waited. I felt like too much time was passing. I also started to feel like I might have to pee but I tried to not think about it because I knew you would ask for a urine sample. After an hour, I realized that I couldn't wait and had to pee soon so I walked back up to the same clerk and asked, "Do you think they'll call me soon because I have to use the restroom soon." She looked at the list and then the clock and said something like, "Well, your appointment is for 3:50 so..." I was shocked. I said, "Wait - what? My appointment is for 3:50? I thought it was 1:50! She said, "No, it's 3:50." I said, "Well, I got here at 1:50 and you didn't say anything about my being two hours early." She said, "You just checked in early." I couldn't believe the gall she had to tell me what she thought I had done. It was ridiculous. I said, "No, I didn't check in early - I thought my appointment was at 1:50" She just looked at me like I was stupid. Yes, it was my mistake but a good receptionist would simply inform you, "Did you know your appointment is actually for 3:50?" That's what you say to a patient. Not just sign them in and make them wait two hours! I tried to remain calm and asked her, "So, I have to use the restroom, can I leave a urine sample in the restroom?" She said something about the doctors and the nurse. I asked her, "So, I have been in line waiting for an hour now. Is there any chance that I will be seen before my appointment time?" She said, "I don't know." She just annoyed me because she clearly did not care. I got annoyed and said, 'I am leaving but I will be back for my 3:50 appointment." She didn't say anything. Just gave me a look that said she didn't care. I had to pee so I went down the hall and stopped at the restroom and then I went to the store and did some shopping. I returned to their office on time and told this same clerk, "I am back for my 3:50 appointment." She just said, "Have a seat and they will call you." They called me, I saw you, and then I said that I had urinated a while ago but I thought I could give a urine sample now because I had been drinking lots of water. You said, "Ok, good -- Go do the urine sample and when you come back, I will ultrasound your bladder to see how much you've emptied..." or something to that effect. I went across the hall to the restroom and left the urine sample and returned back to the same room. As I crossed the hall, a nurse saw me and I waved so that she would know that I was ready and back in the room. She saw me and smiled. I then waited in the room for a long time. I assumed you might be seeing the next patient and then would return in 15 minutes or so. I patiently waited until about 45 minutes passed and I honestly thought you were not returning. I opened the door to the room and looked around and saw nobody and then the same nurse who smiled at me came walking down the hall. I asked her, "Is Dr. Pe coming back?" She looked puzzled and said, "No, he's not here." It seemed like she didn't know what I was doing there. It was close to 4:45pm and felt like most people had left. I told her, "Dr. Pe sent me to leave a urine sample in the bathroom and then said he was going to ultrasound my bladder..." She just looked puzzled. Then I was really mad again. I sat there and waited for nothing! What is going on here? This is a medical office. Nobody seems to know what the other person is doing?! How do you let a patient enter and sit for two hours without telling them they are two hours early for their appointment? Or, tell them to go pee and a test will be performed and then disappear? All of this is unprofessional and unacceptable. It is for all of these reasons that I have decided that I cannot return to their office. I don't recommend them at all. Read the other one-star reviews. I wrote a letter to Dr. Pe and nobody wrote back or apologized in any way whatsoever. read more

Genesis has multiples location and this one definitely not my favorite because of parking and traffic, plus it took forever to get an appointment with them, so ended up let the primary physician and other people send them a referral because without it, I can't schedule anything. My Mom had surgery in May at Sharp Grossmont and one of the incision was right above her bladder, so it gave her a lot of pain which become urine retention and they had to put a catheter for her, but when she got discharged from rehab, the people there refused to remove it which was horrible, because I told them she could get infection, yet they said only a urologist can do it, finally I took her back to Sharp and had that resolved in less than 15 minutes, catheter removed, everything went back to normal. So about 2 months later, some one at the rehab called and told me they went ahead and made the appointment with Genesis for my Mom, even though I told them the catheter no longer an issue, they said just to be safe, the urologist still need to check to see if any infection presented, I mean the rehab facility didn't do a good job, and if I didn't take matter to my own hands, then my Mom situation could have been worse. Anyway forwarded to today morning, again if you don't have disabled plate you're not going to find street parking, you have to pay for parking and Genesis will not validate anything. They're located on the 3rd level of this medical group building near another hospital which I had taken my Mom here for several occasions so I knew pretty well. We got to do a bit of pre check in on the tablet, my Mom did her urine sample, we saw Doctor Erin who was super nice actually, everything came easy and fast, I told her about the incident with Jacob rehab center, and how I ended up doing, even she agreed that the people at rehab could remove the catheter, anyway what's done is done, she told me if anything abnormal happens feel free to come back. That was the entire experience I had here. read more

Genesis Urology - Urologists Near Me - San Diego, California

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I give a -5 for ZERO care after surgery blood clots . Lots of bleeding. I was dumped outside for pick up! Clots going thru catheter which of coarse plugged up . Doctirs office closed and voice box full! Went to hosp EMERGENCY Bp 215. There in terrible pain.11pm to 5am. Got home and 11pm BACKto emerg care again. Two days later doctors office called and seemed angry that I went to emergency, So Ya ZERO AFTER CARE FROM GENESIS DR DICKS.. VERY BAD!! read more

I called this locations office and was answered by a recording. The recording said they had a long wait and to leave a call back number. I left my cell number. I received the call back from an (858) number and the woman took my clients info and then I was on hold on my cell phone for 40+ minutes and counting. Long story short, my phone, at work requires an extension and the automatic system didn't have an option to enter our extension, that's why I used my cell phone number. After 35 minutes I called from my work phone and pressed 2 for their medication refill line. Lisa answered the phone and I explained to her that I made a mistake with a client and took him to the wrong location. I gave my clients info to the woman and she looked him up. She then proceeded to tell me that she needed to transfer me because she doesn't do scheduling. I asked her "am I going to have to wait another 40 minutes to speak to someone?" I (in my opinion) did not give any attitude. She responded to my question with major attitude, and when I brought her attitude to her and that their was no need for it she said "I'm trying to help you and you're the one giving me attitude." I tried to explain that it was not my intention and she began talking over me. I will admit that I was not professional after that, but she went too far when she ended up saying, "you know where I work, come find me." Then she hung up. I called her back and she sent me to their voicemail. I did eventually get thru to a very nice woman who helped me reschedule my client. read more

Genesis Urology - Proof that I was on the phone waiting for over 40 minutes. - Urologists Near Me - San Diego, California

It took me 1+ months to get an appointment to see Dr Dicks which I understand is now the norm. I took time off of work got to my appointment 20 mins early and then I sat in a room waiting for 45 min no one check on me told me if he was running behind schedule so I ended up leaving. I went to the checkout desk explained my disappointment and I got nothing from the staff no I'm so sorry let me check on the doctor. NOTHING!!! This has to be the worst experience I have ever had with a new referral doctor. I requested my copay be credited back to my credit card. Don't waist your time here like I did. Dr Dicks is not worth your time read more

Terrible customer service. I needed a form to return to work that was promised within three business day. When I followed up I got no further information and the front office demanded I have paperwork delivered in person to get reasonably prompt service and refused to guarantee prompt attention to a fax or email. After accommodating the front office with paperwork in person the front office refused to promise timely service and said they did not know if it would be handled. There was no concern over how the form is essential to be allowed to return to work. read more

Front desk staff very helpful!! Place was buzzing but they were great There is a longish wait to see Dr Unterberg (2 months) but time passes and they do have a cancellation list so ask to be put on it! Seen very quickly on day of appointment Nurse was very nice- wanting to put me at ease- Dr Unterberg seems lovely and knowledgeable as one would hope for! Took time to be gentle and explained all my questions- The examination room has a nice, big window that one can look out of- Dr U took the time afterwards to explain my condition and gave me several options! read more

Had a first visit with the PA,, was asked to come back and have a ct scan with contrast for which they would generate a referral. The referral was never generated and since they wouldn't answer messages or give the run around, I got the ct scan referral via my primary physician. I called today to get explanations and they made the excuse the delay was with my insurance. I checked with the insurance and I was told the only request they received was from my primary physician and approved it immediately. So, slow, unresponsive, unprofessional, and big liars. read more

Bad bad bad. Went to Genesis for my recurring UTIs and the doctor (I won't mention by name) barely helped me. He avoided going down certain treatment / testing paths due to my age and "didn't want to put me through that", which I was shocked by given how long l've been experiencing symptoms. Google and Reddit gave me more insight than the actual doctor. After the Xray / CT scans came back ok, nothing changed - I was still in pain, and the doctor basically told me to "i have no idea why you're having these issues, have a nice life!" There was no energy or interest in getting to the root issue, so I looked for care elsewhere. I will say, the woman they assigned me as my dedicated Cystitis nurse from Unio Health Partners was amazing. She would take the time to listen to my symptoms, follow-up frequently, and in general was on top of tracking results - she was the only reason I continued seeing the doctor. When I saw a different urologist (at a different medical group), he did a thorough exam on my first appointment! Something that I didn't experience at Genesis. He was also shocked that my prior urologist didn't perform an exam or ask me the specific questions he asked. If you're looking for urologists, I would definitely steer away from Genesis. read more

Dr. Holden was totally unprofessional. He was pompous and was of no help and did nothing to alleviate my concerns. He put his hands around my penis with his bare hands without washing them or putting on gloves. He made my situation worse. I was worse off when I left than when I arrived. I am seriously going to file a medical grievance against him. read more

Parking is horrendous. I would recommend downloading the ACE parking app to make it easier. If not, there's a stand where you can pay for parking. It was $3 for two hours, but I put a $5 bill in and never got any change, so be aware. It's either cash or card. There's no option for Apple Pay which is what I'm used to. The actual office itself was not a pleasant experience either. She had my urinate in a cup and just handed me the cup and told me to bring it back when there's a room full of people... it was just weird. I came back with my cup and she just told me to put it in this basket. I forgot to ask what the urine sample was for and I was never told either. Super weird but okay. The doctor was awesome. I was pulled back into a room and I saw him within 10 minutes. But what's weird is how the MA came in and got me in stirrups before the doctor even came, so I was just sitting in stirrups with my goodies hanging out just waiting for the doctor. It was so strange. It's just not usual. But the doctor took the time to listen to me and gave me some good feedback. I did not feel rushed at all. Overall, every UCSD facility has been to has just been strange, I've always had to pay for parking, and the people working are always kind of rude. I miss my Kaiser insurance where everyone was so pleasant and parking was always free no matter what facility I went to. read more

Had my first and last appointment there this week. I was referred there by the VA. Only one person seems to have any concern about my concerns. The male med tech appeared to be the only person whose lights were on. The minute Dr V walked in the exam room, I suspected I wasn't gonna get any help. He came in to the room and stood by the door as if I had leprosy. He even leaned over to read my paperwork. About the time he was done telling me my problem was probably psychological, maybe I should seek help from mental health. Maybe it was late in the day? The atmosphere there was definitely June gloom. Only one star for that place, its for the med tech. I am requesting from the VA to go elsewhere. I don't feel comfortable at Genesis Urology. read more

Dr. Holden was rude and sarcastic to me during my appointment today. His office rarely answers the phone, and when I left a voicemail they never called me back. I had to wait over an hour in the examination room before I was seen. I received no apology for the wait. I do not recommend Dr Holden and his office. read more

The office is horrible at answering phones and when they do they have a attitude like you did something to them. If you try calling when the office says open it will say they aren't open you can be on the waiting line and not get an answer. They can call you but you can't call back in 5 minutes. If you have problems with your insurance they won't let you fix it in a couple minutes so your appointment doesn't get canceled and they will only let you know that there is a problem once your only a couple days away for a procedure. I told them I would pay cash if that was an issue and they seemed like that wasn't good enough to keep my appointment on. This office is ridiculous. These doctors need better front desk help. read more

This review is based on Dr. Salem only. How many doctors do you find doing hospital rounds before and after their office hours. Dr. Salem does. Dr. Salem advises you just the way it is. She has so much respect in the medical field especially with the hospital staff. As far as I'm concerned she saved my life. I haven't had a poor experience with the office staff. If I did I would tolerate it since I would never give up seeing Dr. Salem. read more

Unreliable. Appointments canceled and mistakenly rescheduled at wrong time. Inefficient and poor front office

The visit started off with this very bubbly and welcoming and kind and cynical woman at the desk. She was absolutely delightful after my business was done with her. I was brought back to see Dr. Dicks almost on time, that never happens. Dr. Dicks went over all the information with me had a game plan that I was very happy about what the next steps were going to be. I was very happy with that. After the visit with Dr. Dix, I was escorted to check out again, very bubbly and happy and kind women that check out. Should you need a urology group? I recommend this place to anyone! To be honest, this is the best doctor visit I have ever had I look forward to going back after my tests are completed and again seeing Dr. Dix and his wonderful staff highly recommend the place highly recommend the place read more

Great experience. Dr. Holden was efficient and comprehensive. He took time to describe his initial impressions, was great at explaining his rationale, and offered diagnostic evaluations and long-term treatment solutions (not just meds) without me having to advocate. I actually came here because I had seen several providers before him (one being a urologist) and each just gave me medications, despite my requests to understand the underlying problem. Dr. Holden was the first to complete an evaluative procedure (beyond a simple urinalysis), and he even scheduled me for additional evaluations, and referred me to another specialists for additional care; all without me having to advocate for myself. It was the first time where I felt we are getting closer to understanding an underlying cause. Special thanks to Vicki at the checkout counter who went the extra mile in providing clear and comprehensive instructions about next steps for appointments! Alex (who assisted Dr. Holden) and Erin (at the front desk) were also really helpful and nice. The whole experience was very pleasant! read more

My husband has seen two doctors here and they have been amazing. The problem is the front desk receptionist named Vicki. My husband and I dread seeing her each time. She is rude inside and out. Terrible customer service not even a smile or even eye contact. We complained to her manager, Michelle, who was very apologetic. A person like Vicki has no business working in a professional environment dealing with the public. Patients usually do not feel well and really do not need the added stress of a rude person like Vicki. read more

I called this business on the 25th of august 2021 and again on the 30th...to this day friday september 24th 2021 i have heard nothing from them!!when i called again i heard on there voicemail to only leave one message!!so i guess because i didnt do as im told i get ignored?awful customer service...im going elsewhere. read more

Dr Marc Holden is an excellent person as well as Urologist. He and his staff saved my life. What mire can I say? Joy Charlotta read more

I honestly don't know about all the low reviews, but my experience here has been nothing but positive. I've been coming here for about 6 months to treat a kidney problem and everyone here has been nothing but kind and professional. I see Dr. Pe and he is a great urologist. I wouldn't hesitate to recommend him. He is warm and friendly. He helped me decide on the best treatment and didn't pressure me in any way. Because of the way they rotate surgeries in the practice, I was not able to have him do my surgery, but he did my follow up care and I still continue to see him. One thing about coming here that makes me laugh is that I'm usually the only female in the waiting room, unless someone brings along a wife. It's pretty awkward because the men just avoid eye contact and keep their heads down for the most part. I was tipped by one of the lovely ladies who work here that Thursdays and Fridays are their busiest days, so keep that in mind when scheduling appointments. The building has underground parking and the office validates. It's $3 if you pay cash, or $3.50 for cards. People tend to get a little crazy in the parking garage though, so go slow. read more

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I had a test for prostate cancer and 2 months later still have not had the results. I was told I would get the results within 3 weeks and be informed by letter. I called the office and it took 20 minutes to get through to someone. I was told the Doctor would call me that day. He didn't! That was yesterday. I called back today and it took 30 minutes to get through. Still no guarantee that I'll get the results anytime soon. Very disappointed with the lack of service. Wish I had chosen a different provider. read more

Grossmont location...If I could give no stars I would. This is the worst Clinic to go to if you expect communication with your urologist doctor's office. They never answer the phone. I have been on hold waiting for over an hour several times. I will be getting a new referral to a new urologist because this is absolutely disrespectful and inappropriate. My mother is being asked to go to an infectious and disease Department to receive intravenous antibiotics for an issue with her bladder and these people won't even answer the phone to clarify the information pertaining to where they are referring her to. They gave me the wrong phone number and no specifics to this follow-up. My mother can end up septic and they wouldn't care less. I don't understand how people like this stay in business. Do yourself a favor and run like hell! read more

Dr. Bridge is a great physician! Thorough, great mannerisms and compassionate. Highly recommended!

Should have listened to the other FOUR REVIEWS complaining about the front office staff. Every time I've interacted with them, front office/phone staff has been extremely unhelpful and are visibly annoyed with having to answer phones I guess? I've called to schedule appointments which is not usually a difficult process at a doctor's office. Not sure if there's a morale problem among these folks or what, but they seem extremely unhappy and take it out on clients by (literally!) yelling at them on the phone. Most recently, Sarah left me a voicemail offering me an appointment this week and said "there may be one this coming week." When I called back to let them know I wouldn't be able to make the one this week as a courtesy, Sarah pretended to not know what I was talking about when I asked about the possible appointment in the coming week. Does she get off to gaslighting people? What an insane person Erin Dwyer is my NP and is absolutely wonderful and I highly recommend her, but the front office staff including office manager Sarah are just awful, mean people, so I'd stay away from the office. read more

My review is more of a GREAT BIG "THANK YOU, THANK YOU, THANK YOU", to all of the folks that have assisted me throughout all of my recent visits. Thank you to the gals at the front desk for taking care of all the necessary insurance and disablity paperwork as well as my various co-payments. Your kindness and professional care was appreciated during this rough time. Thank you to Dr. Brian Dicks (Urologist) for answering my numerous questions and reassurances that everything was going to be okay. Also, THANK YOU for performing the procedure that appears to have resolved my issue. I am happy to report that I am seeing improvement and can confirm that my biggest fear was unfounded -- meaning, it works. Thank you to Dr. Carol Salem for attending to my needs a few days after my procedure. Your kindness and compassion was greatly appreciated during a very difficult time. To this day, I swear that you saved my life that day. Thank you ever so much. Dr. Brian Dicks and Dr. Carel Salem were extremely professional and very helpful and compassionate. I would totally recommend either of them, because they are trully the best in their fields of medicine. Finally, a BIG THANK YOU to all of the nurses that saw me or spoke with me over the phone, those that answered my numerous questions, completed forms, and gosh only knows what else. This THANK YOU extends beyond to anyone that I may have missed, as with any medical facility, there are a lot of folks involved from start to finish and I am grateful to every single one of you. read more

If you can get past the absolutely horrid front office staff, the Drs are top notch. I have no clue why they continue to let that nasty person at the front desk interact with sick people. Dr Dicks and Dr Salem however are absolutely the best. read more

Dr Dicks is awesome but his front staff is terrible and rude! They have the attitude that they can't be bothered.

If you are a Native American or American Indian don't go to this office. I looked online for a good urologist and yep had them with good reviews. I had my PCP send them a referral to be seen and made an appointment 3 weeks out. They sent me reminders and even a link to do my medical history so I thought I was all good since my PCP sent them my medical insurance information. A couple of days to my appointment they call for a reminder. So I show up to my appointment and the front desk lady takes my ID and insurance card and comes back and says that they don't take my insurance and so I ask why they didn't inform me 3 weeks ago. She tells me they except Health Net but not Health Net purecare AI-AN well just to let you know AI stands for American Indian and AN is Alaska Native. So the the office manager Sarah comes out and tells me the same thing very rudely and I tell her that it seems very strange that once they see my card and I definitely look American Indian they don't except my insurance. VERY RACIST OFFICE STAFF DON'T GO HERE. read more

Okay maybe too much info... BUT I am a 62 year old man. I have had chronic inflamed prostate for over 8 years and had a PSA of over 9. There is no cancer as verified by many contrast MRIs and one very painful biopsy done years ago ( not by Dr. Pe) . Anyway, the situation got worse. I was pain for the last 6 months and I had to push very had to start and try to urinate completely. I was experiencing lots of retention (many times over a liter ! ) and I started experiencing loss of control. I had to wear adult diapers at night and literally had to get up every hour during the night to urinate.... every night! I did not have a full night sleep in 9 months, and it was affecting both my physical and mental health in a very negative way ( ask my wife). As you may know an enlarged prostate ( untreated) can and will eventually lead to significant damage the bladder and kidneys. So, first I tried Flomax and it did not work. My capable and very talented Dr. Mark Pe then told me about Aquablasion (a relatively new procedure in the States, but its been going on in England for the last 3 years). It is called "non-invasive", but they do insert the small scope thru your penis to do the proceedure... so I'm not sure I'd call that non-invasive. Well, after considering the options --- archaic Roto tiller or laser both of which all are much more dangerous with risk of sexual disfunction and complete loss of control, I selected Aquablasion and had it done on me about 3 months ago. I cant begin to tell you how my life has changed. I now have full flow and emptying, I have full sexual function ( actually better than before), no more leaking... no more diapers, and maybe best of all, I SLEEP THRU THE NIGHT (:-). My PSA dropped to 3. The procedure itself did not hurt ( they put you out) but you should definitely spend the night in the hospital so they can irrigate out your bladder into the pee bag really good throughout the night. At the end of the procedure ( while you are out) they put in a catheter so you will have to wear a small pee bag for about 5-7 days ( during the day) and a bigger one aty night. Just wait for that first night of sleep. I slept for 9 glorious hours !!! After that the catheter comes out you will wear just the diaper/cloth under ware ( recommend Amazon PROTECHDRY - Washable Urinary Incontinence Cotton Boxer Brief Underwear for Men with Front Absorbent Area) for a few weeks as there may be some minor leakage and is some blood discharge. You also cant do anything strenuous (and no sex) for about 5-6 weeks post procedure. Some of the pre-procedure tests are a bit painful and awkward, and the recovery can also be a bit messy. However looking back now, it was soooooo worth it. Anyway, if you don't have cancer and you have very negative symptoms from chronic inflamed prostate like I did, don't suffer any more. The pills did not work. Call Dr. Mark Pe and see if Aquablasion is right for you. Last piece of advice, make sure you have insurance pre authorization as the procedure is very very expensive (because it IS surgery with sedation & an overnight stay). My blue shield PPO covered it (less my deductible & out of pocket) read more

My husband saw Dr. Martin a few times. I found him to be unintelligent and unprofessional. His office staff has no idea how to speak to insurance companies, or just other human beings in general. I am disgusted. read more

Some of the office staff can sometimes be a bit challenging to deal with, but Dr. Pe, like the now retired Dr. Bridge, is an excellent physician. I am glad I fought with my referring doctor to be able to stay with Genesis Healthcare after Dr. Bridge retired. read more

I saw Dr Martin about 2 years ago for a vasectomy and full urological health screening. I found him to be professional, very experienced, and explained things very well. The procedure went as planned, and I was back in the saddle again in no time! Though the nurse's station can sometimes be hard to reach or get a call back, once I have them on the phone, they were always very helpful and were willing to provide me with prescription refills or free samples, even after not having see Dr Martin in some time. They are now "Corporate" owned, and their cash rate for a consult is upwards of $200, which to me is a bit steep for a non-new patient, so I am shopping them around. But overall I was very happy with my experience there and would recommend them to anyone seeking a vasectomy. PS: make sure if you are getting a vasectomy that you chat with the doctor about doing whatever steps necessary to make sure your boys hang at the same height after the vasectomy. The procedure can change that, FYI, so if you're into symmetry, be aware. ;) read more

Jesus, girlfriend! Disgust is something you have for the person who molests your child, not merely for a service that disappoints you. Grow up a little! Office staff seem overwhelmed and busy. Not the greatest on earth, but OK. Dr Martin is an intelligent professional. He was able to explain to me the nuances of recent research concerning use of finasteride for the prevention of low-grade tumors in the prostate. He made an excellent referral for surgery. read more

I have been suffering from Kidney stones and wanted to find answers as to how to prevent them. My appointment was with Dr Mark Holden. He is a wonderful, caring doctor who really wants to work with you to find out why Kidney Stones are being generated in my body. We talk to each other quite candidly about this subject and how I should change my diet to never have these stones again. I am willing to do anything to never have another stone. If you are experiencing this same problem I would highly recommend you see Dr Holden. You won't regret it. read more

My wife was diagnosed with bladder cancer. Her surgeon, Dr. Carol Salem was/is absolutely OUTSTANDING. I am a retired anesthetist and, after 25+ years, I know surgeons. I've worked with all types and Carol ranks as number 1 in my book. Great lady, physician and surgeon. The only down side is the non-nursing office staff. They are as rude and useless as I have ever seen. And since they are the first people you meet when you walk in to the office, it really leaves a very bad impression. They all need a course on proper phone technique and people skills. read more

If I could give - 500 stars to Genesis, I would in a heartbeat. This billing department is the WORST billing department I have ever dealt with in my life, EVER, especially the rude and incompetent employee named Anna. I have been dealing with the same billing issue for a YEAR now, all because their billing department made the mistake of entering in a 0 in my policy number, when it was really an O. They sent me to collections and failed to call back or communicate with my insurance who was trying to resolve the issue. They don't call you back, and if they do they are always extremely rude and talk to you as if you are a child. I have called to talk to a supervisor about my troubles, and of course, no call back. Once again, by far the absolute worst and most incompetent billing department I have ever come across in my life. Do yourself a favor and stay far away. read more

Dr. John Martin is as unempathetic as they come. His staff lost my boyfriend's first kidney stone sample. This year he had another round of stones and when we turned them in for testing to this clinic we never heard back about results. Numerous voicemails were left for the Doctor as well as the Nurse's Station....that was 6 months ago now. We were promised we would hear from him last week and that he only works Mondays and Wednesdays, still no word. read more

Dr. Salem was Awesome!!! She gave us special attention and as much time as we needed along with first class care. She is a really good, special Doctor. Juan C. read more