As a new patient trying to establish care with a Provider, I was so impressed with the…read moreprofessionalism, friendliness, and punctuality of the facility staff, and even more impressed with the care and attention I got from my provider! Oftentimes new patient appointments are long, with cumbersome check in processes, but that was absolutely not my experience. It was helpful that I could input most information online, so paperwork was minimal and I really felt like we got to have an efficient and effective appointment. Checkout was even smoother, AND I already scheduled my annual for next year--so convenient! Thanks for a great experience, Duke Family Medicine!

Heroes work here. Open for business taking care of the community. They are doing testing across…read morethe street.

First of all I would like to personally thank Dr Rodriquez for her professionalism- patience &…read morekindness shown to me during my recent visits x2. I feel she was able to grasp my complex issues fairly quickly- she followed up With labs drawn after the first visit with the results and her recommendations even though they are visible in the Duke my chart- this was my 4th visit to this location- years ago my family gifted a visit when there was a bookstore - lunch and other amenities- even though some of the amenities have changed I feel this practice is well worth the investment- options for a la cart services like yoga & other a la cart amenities available. This location is situated off I 85 & other major routes- near the corner of Moreene & Erwin road a mile or so from the main Duke North Hospital Systems on Erwin Road & nearby Medicine Circle. It's now obscured from a lot of greenery and shrubbery but once you turn into the winding paved path way - the location is a beautifully crafted building remindful of the older Duke bricks and newer bricks building.Uniquely designed - there is a drop off entrance for accessibility with automatic door openers. The reception team members & Nurse equally friendly and knowledgeable. Nice comfortable seating available. In house lab. I shall look forward to utilizing more of these facilities in the near future

This has been an extremely disappointing process at this facility. I went for three months and…read moreduring that time My doctor was always late for appointments, she cancelled my appointment twice (one due to illness) and the other unknown. I was put on an antibiotic for a chronic cough with no X-ray and the antibiotic had a black box warning and I became very ill. It wasn't worth $165 a month and I won't go back.

I would love to THANK the entire staff at the Duke cancer medical center hospital for taking care…read moreof my prime possession which is my Mother! The lung procedure went well as it could be and the battles continues for another day.... Thank you for being exceptional!

I've had a unfortunate experience with Dr. Brian Brigman and his team, especially RN Nurse Scott. I…read morewas definitely dismissed and was told I will get a follow up call for my results which I never received untill I had to file a complaint about it. Mind you it is about three weeks that I had been waiting for my results or to even hear back. I felt scared and it's worst being ignored by someone who is supposed to give me the care I need. The doctor and his nurse, I would not recommend anyone to them especially if you are not caucasian. I am still waiting to see if I can get some sort of answers to why I never got the follow up I needed and why was I ignored by the doctor and his nurse. I hope I don't ever have to go back.

My provider for 10 years has left for the VA. The new practitioner and I fail to click. In fact the…read moreappt became quite contentious. This being my first time with the new practitioner I believe I will request a change.. At 75 I don't need to be treated as a child. No warmth or empathy.

I was scheduled to get blood work done at this location. my appointment was 1pm. I arrived at…read moretwelve forty five as instructed. I had completed the pre check in and I clicked "I'm here" to confirm i was in the waiting room. My instructions dais to take a seat until I was called. There were two people waiting when I came in.And they were both taken within ten minutes of my arriving. More people came in and were taken back while I sat there and waited. Half hour after my appointment time, I went to the counter to let them know that I was unable to wait any longer because I had another appointment to get to. The person at the counter said that the online check in doesn't work.And that they could take me at that time. Unfortunately, since I had given them as much time as I could.I was not able to get my blood work done there.I will be rebooking in a different location. It seems to me that if the location knows that they're online check in system is not working.And they see someone sitting in their waiting room for forty five minutes unattended that perhaps they should check in and see if perhaps that person did the online check in. This was an unsatisfactory experience and I will avoid this facility.

Security staff stated to me directly that the ADA does not apply to Duke. I rely on ADA‑protected…read moreaccommodations to safely and effectively manage post‑concussion syndrome and autonomic‑dysfunction-related limitations. I requested police assistance three separate times in an effort to stop the ongoing harm. I was forced into an avoidable medical episode because security objected to my lawful accommodation: working my service dog off‑leash so she could safely and effectively perform the medical tasks she is trained to do. My dog is fully qualified and consistently demonstrates stable, professional behavior in all environments; this is documented on my YouTube channel at youtube.com/@biblicaldogs Security also informed me of new restrictions on what items could enter the building. My everyday tools -- a pocket knife and Halt 2 -- were taken from me. I asked that these items be held so I could retrieve them after my appointment, because with my brain injury I did not have the cognitive bandwidth to return to my car and navigate back to the neurology building. That request was denied, and I permanently lost those tools. Following the incident, I experienced an autonomic dysfunction episode. My cognitive capacity was reduced to the point that I could not fully interpret my service dog's alerts, and I subsequently fell. A service dog team depends on the handler's ability to cooperate with the dog; that ability had been compromised by the earlier misconduct. She assisted me in recovering from the fall as trained, but I was two hours from home, alone, and a dog cannot drive. Despite my efforts to stabilize, my ability to safely drive myself home was impaired. I go to the hospital to improve my functioning, not to have it harmed. Because of the lawlessness and disregard for patient safety demonstrated by security, I filed ADA complaints at both the state and federal levels, notified Senator Tillis's office, the VA and my care has been rerouted to Wakefield.

Visited Duke as a family member needed an MRI - overall, very pleased with the care and the…read morekindness we experienced with the staff that we interacted with. The radiology nurses were wonderful and funny, too! The procedure was explained and while being in a metal tube for close to an hour is not enjoyable, the staff really eased the process. The only complaint is the parking is hard to come by, we were on the 5th floor of the parking garage. It was mobbed! And, wow, it is a confusing facility. Not only huge, but there are three separate radiology areas and of course, we went to the wrong one. A lot of walking, hard to find a parking spot and overall confusion were the drawbacks. However, regarding the cars received and the help of a few kind strangers, we got to the appropriate location. Side note - gift shop was so cute and a great place to grab a water and a protein bar while you sit in the waiting areas.

I'm new to the IV infusions but I'll try anything that can relieve my constant pain. My pain…read moremanagement treatments via numerous DUKE locations has been ongoing since 2020. Anyone who relies on pain medication knows that since our BS government got involved with ruling how Drs treat pain you often find yourself looking for alternatives to narcotics. I cant say this has really helped but the infusions are not for everyone however if you are receiving trigger point injections along with IV infusions it can diminish pain for a limited period. Until the NC gets legal medical marijuana I will be on the pain management merry-go-round of trial and error.

One of the best doctors for mature adults in Durham. Dr. Kelly is great at explaining things to you…read morein detail. You will never regret your association with Dr. Kelly

I started going to this medical practice earlier this year, and have received very good care there…read more I've been seen by both a primary care physician and a physician's assistant, both very thorough. Sometimes it can take a while to get labwork done, but once you're called back, the technicians do a good job.