My provider for 10 years has left for the VA. The new practitioner and I fail to click. In fact the appt became quite contentious. This being my first time with the new practitioner I believe I will request a change.. At 75 I don't need to be treated as a child. No warmth or empathy. read more

I was scheduled to get blood work done at this location. my appointment was 1pm. I arrived at twelve forty five as instructed. I had completed the pre check in and I clicked "I'm here" to confirm i was in the waiting room. My instructions dais to take a seat until I was called. There were two people waiting when I came in.And they were both taken within ten minutes of my arriving. More people came in and were taken back while I sat there and waited. Half hour after my appointment time, I went to the counter to let them know that I was unable to wait any longer because I had another appointment to get to. The person at the counter said that the online check in doesn't work.And that they could take me at that time. Unfortunately, since I had given them as much time as I could.I was not able to get my blood work done there.I will be rebooking in a different location. It seems to me that if the location knows that they're online check in system is not working.And they see someone sitting in their waiting room for forty five minutes unattended that perhaps they should check in and see if perhaps that person did the online check in. This was an unsatisfactory experience and I will avoid this facility. read more

One of the worst things about moving to a new area is finding a new doctor. Fortunately, we were happy with our first visit here, which was just a new patient physical and routine blood work/prescription refills for both me and my husband. The office is clean, spacious, and modern. Front desk staff seem friendly, if a bit harried. One of the first things that impressed me is that there's a whiteboard behind the front desk that shows which providers are running late (and by how much) and who is out for the day. All of the staff I interacted with were great. I had specifically wanted a nurse practitioner for my primary care physician, because I've had many good experiences with nurse practitioners in the past. (Nurse practitioners have a graduate degree in nursing and are qualified to do a lot of the same things a medical doctor does, like diagnosing and treating illnesses, writing prescriptions, ordering tests, etc.) There are two FNPs here. I had an appointment with Nikki McKnight, and my husband saw KayLyn Morrissey. We really liked them and thought they did an excellent job. Lab work is done in-house, which is very convenient and quick. I had to wait about 10 minutes after my exam for the phlebotomist, which is really nothing compared to other clinics where you have to make a separate appointment at a lab elsewhere. And I had my results back in 24 hours, easily accessible through the Duke MyChart website. Overall, our experience was really positive and we plan to continue coming here for our medical needs. read more

Duke Primary Care Croasdaile - outside of clinic (source: clinic website) - Family Practice Near Me - Durham, North Carolina

Where do I start? This was my first visit to establish care. I saw A E Lemahieu, NP. She was prompt, confident in knowledge of the concerns I stated, compassionate and I felt she was genuinely happy to help me. I've had issues at other offices that lead me to seek primary care elsewhere. I live 20 miles from Durham and it was well worth the trip. I think I've found a forever home with this location. Thank you all. Wait time was about 3 minutes! read more

The care that I receive at Duke Croasdaile is better than anywhere else that I've been. My doctor listens to my concerns and we discuss future actions, if necessary in a mutually respectful manner. I definitely recommend this place for anyone seeking primary care. read more

New patients, find another option. Every aspect of my experience with this place was awful. I wasted so much time and money and never even got an annual physical like I wanted. I called asking to schedule an annual physical as a new patient. The day before my visit, I received a voicemail informing me that my visit wasn't my actual physical, but a new patient visit required before I could have my physical. The visit itself was less than satisfactory - I had to wait in line for 20 minutes just to check in, and was left waiting in the exam room for 30 minutes after my chat with the NP because the nurse forgot to come give me a flu shot. I then received a bill much higher than expected, and after some research I believed my visit was coded incorrectly. I went back and forth with Duke's billing department for 6 weeks while they awaited review from the coding department, receiving calls from them asking me to pay my bill in the meantime while it was under review. They told me to contact the NP who conducted the exam, who sent me back a snippy message saying it was coded correctly as an annual physical and that she couldn't do anything about it. Mind you, I never even had my annual physical - this was a new patient visit that was to happen before the annual physical. One person at Duke Billing seemed helpful but never called me back or extended my billing deadline as she said she would. In every message and phone call I had, the people I talked to got billing code numbers mixed up or just flat out wrong. I truly can't believe how unprofessional, uninformed, and unwilling to help everyone was in this experience. Please do not go to this office or any Duke Primary Care location if you don't want to get ripped off. read more

One of the most amazing places prompt service and staff are extra professional. Been here a few times and my fiance has as well enjoy the talking with the doctors and nurses staff any questions asked they had an answer. Thank you Duke Primary Care read more