This has been by far the best hospital visit at Duke I could have ever asked for or had in my 61 years and I have a few surgeries to date the knowledge' of the Dr and staff has been amazing and the nurses NPs PAs and any other staff including student has been a delight polite caring thoughtful and respectful! You can clearly see all over the hospital that is there moto kindness and respect great job everyone you made me feel safe and heard read more

My daughter had a suspected appendicitis. The only place you can go is an ER. DUH should be ashamed. If you watch The Pitt, the waiting room was twice as bad. The front staff treat you like a criminal when you're trying to check in. The doctors and nursing staff don't explain the process to you and so you don't even know what is happening most of the time you are there. It took them 20 hours to diagnose my daughter with appendicitis. During that time she couldn't eat or drink and the only pain relief they gave her was Tylenol once, even though she was ranking her pain as an 8/10. About 12 people pressed on her stomach which caused her to cry. Then 3 hours to get her into surgery where her appendix had perforated. Which meant an overnight stay with antibiotics. Because they took 23 hours to get her into surgery. They also decided to place a shackled prisoner on the side of the main hallway to get in or out of the pediatric ER. Every child had to go past them. My daughter was crying about how they could shackle a human like that. My daughter needed stitches a few years ago and we went to UNC--a child advocate was with my daughter at the very beginning and when they told her the treatment plan. Someone at Duke showed up at Hour 18 and asked if she wanted a coloring book or a fidget. Then never came back when the doctor discussed the diagnosis and surgical plan. We have decided to find a new UNC-affiliated pediatrician group because we're all still traumatized. read more

Duke University Hospital - They scare you so you can't advocate. - Hospitals Near Me - Durham, North Carolina

Worst case experience, unprofessional staff Extremely disappointing experience. The nurse was rude, dismissive, and unprofessional and refused to identify herself by name or title when asked. The actions that followed were completely unnecessary and escalated an already upsetting situation rather than resolving it professionally. Even more concerning has been the lack of accountability afterward. Our concerns and repeated requests for answers have gone largely unheard, and we still have not received appropriate resolution. Patients and their families deserve to be treated with dignity, respect, and professionalism. This experience fell far below that standard Hospital rating zero read more

Visited Duke as a family member needed an MRI - overall, very pleased with the care and the kindness we experienced with the staff that we interacted with. The radiology nurses were wonderful and funny, too! The procedure was explained and while being in a metal tube for close to an hour is not enjoyable, the staff really eased the process. The only complaint is the parking is hard to come by, we were on the 5th floor of the parking garage. It was mobbed! And, wow, it is a confusing facility. Not only huge, but there are three separate radiology areas and of course, we went to the wrong one. A lot of walking, hard to find a parking spot and overall confusion were the drawbacks. However, regarding the cars received and the help of a few kind strangers, we got to the appropriate location. Side note - gift shop was so cute and a great place to grab a water and a protein bar while you sit in the waiting areas. read more

office experience, I called in to ask about my appointment and i didn't know i had called the wrong office and the guy handling the phone call was extremely rude. When i misheard what he said and asked for him to repeat it, He raised his voice and got upset with it. I apologized and said thank you (even though i shouldn't have) he said NOTHING and hung up the phone. read more

It is surprisingly okay to visit a family-member here. My first visit I was guided through by another family member. But I saw there are little QR codes on many hallway junctions which can help you use your phone for guidance. On my second visit I was unsure, so an employee guided me to where I thought I could find my way further. It is quite a maze. read more

Security staff stated to me directly that the ADA does not apply to Duke. I rely on ADA‑protected accommodations to safely and effectively manage post‑concussion syndrome and autonomic‑dysfunction-related limitations. I requested police assistance three separate times in an effort to stop the ongoing harm. I was forced into an avoidable medical episode because security objected to my lawful accommodation: working my service dog off‑leash so she could safely and effectively perform the medical tasks she is trained to do. My dog is fully qualified and consistently demonstrates stable, professional behavior in all environments; this is documented on my YouTube channel at youtube.com/@biblicaldogs Security also informed me of new restrictions on what items could enter the building. My everyday tools -- a pocket knife and Halt 2 -- were taken from me. I asked that these items be held so I could retrieve them after my appointment, because with my brain injury I did not have the cognitive bandwidth to return to my car and navigate back to the neurology building. That request was denied, and I permanently lost those tools. Following the incident, I experienced an autonomic dysfunction episode. My cognitive capacity was reduced to the point that I could not fully interpret my service dog's alerts, and I subsequently fell. A service dog team depends on the handler's ability to cooperate with the dog; that ability had been compromised by the earlier misconduct. She assisted me in recovering from the fall as trained, but I was two hours from home, alone, and a dog cannot drive. Despite my efforts to stabilize, my ability to safely drive myself home was impaired. I go to the hospital to improve my functioning, not to have it harmed. Because of the lawlessness and disregard for patient safety demonstrated by security, I filed ADA complaints at both the state and federal levels, notified Senator Tillis's office, the VA and my care has been rerouted to Wakefield. read more

I had to be admitted for 6 weeks for prenatal care with a very sensitive issue. The nurses on the fifth floor are impeccable. They're attentive, knowledgeable, and very willing to help. The 12 doctors with MFM are also some of the top. I'm thankful that they supported me. read more

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The staff and service is excellent. I hate the parking garage and price to park 9/10 of the disabled spots were taken by people without a tag or placard. The lights don't work correctly to tell if a space is taken or not. The entrance to the elevator did not open with the wave system and makes it rough for someone with a walker or wheelchair to get in or out. Luckily I had someone to hold the door for me. The light works but the doors didn't move. The restrooms are clean. There is no one at the information desk on the second floor coming from the walkway and the directory gives physician names and not departments. Mychart was down and I did not know where I was going. The staff and care made up for the headaches. They are all so friendly and helpful. read more

What a load of crap. They are incompetent, useless and just horrid in general. Went there ONLY because Wake Med no longer takes United Healthcare. What a mistake. Horrible. read more

I think it's sad that Duke charges families of the patients to park. The hospital makes plenty of money each year. Do better Duke! read more

I had a Heart Attack and Duke saved my life. The Staff from day one throughout my entire stay was caring. What stood out mostly was they never made me feel they rushed through my care including forcing me out of the hospital read more

Duke University Systems has served the International & US for Decades - the medical care is second to none. It can be a little difficult to get where you need to be but it is definitely worth the extra effort. I go to the speciality clinic regularly and the valet service is so valuable even though there's a fee. Plenty wheelchairs available & parking decks available for a fee x 2. The Doctors- nurses & support staff professionals and kind -Duke offers satellite services but all the care cohesively is maintained in the Duke my Chart. It's amazing to see the physical transformation from decades ago. read more

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Went to hospital for help. No test ran. Just looked down upon. The only thing was I waited for hours for vital signs. Just no help.

Patient Relations is caustic and scathing if you present them with an issue. They do not seek a solution; they merely blame everything that went wrong ON THE PATIENT. How to get help? I do not know; Duke does not help you. read more

Have had two extensive days at Duke with heart related issues. Both of these issues were life threatening and both times once in 2014 and again in 2015 Duke rocked. Dr Eli and Dr Hughes along with Dr Hershman and many others are genuine health professionals. read more

Duke University Hospital - Hospitals Near Me - Durham, North Carolina

Not impressed at all with this hospital! Front entrance staff is horrible and show no care for anyone walking through the doors! I have watched their interactions with people over the last 3 hours . Very much a dei place and I see that advertise that right on their website. Think god I am only seeing someone here and hope to never step foot in here again! read more

I've been there as a patient several times. All (but a surly security guard at the entrance) have been polite, smart and caring--doctors, nurses, and medical support staff. The medical care I have received there has been consistently excellent. Highly recommended. read more

My words can't do justice to the WORLD CLASS medical services at Duke. They saved my life three times. - OUTSTANDING MANAGEMENT - I have never seen a better managed hospital. The doctors are well coordinated. Every employee is empowered, down to the information desk attendee that arranged for me to get second COVID test so I wouldn't have to return to other building due to testing error (I had only asked for directions). Their operation is a machine and I have no worries about mistakes or uncoordinated decisions between docs. That said, they don't let strict process override common sense. They apply rules specific to your situation with intent for best, compassionate care. - WORLD CLASS DOCTORS - Duke attracts the best talent. This has built a reputation that draws patients that fly in from all around the world for treatment. I won't go into details but my personal results, and my recovery time was unbelievably miraculous, a true testament to their superb expertise and work. - PERSONABLE DOCTORS - I have not met a doctor or nurse that wasn't compassionate. They all take time to discuss all your questions. They also respond very quickly to requests and answer the phone, so you are not always waiting for call back from nurse. Like most medical institutions they use an online MyChart platform to share medical information, treatment history and a messaging platform. This is an amazing resource between doctors and patients and they have responded to my questions very quickly. - ABOVE AVERAGE HOSPITAL FOOD - Don't expect fine cuisine, but they offer best hospital food that I have ever had. They also have a Subway and Chick-Fil-A on-site if you are able to eat it (or at least for your visitors). read more

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OP C-Section Appointments, we were set at 9am. Were told not to eat after 8pm the day prior, and still haven't been seen or updated and haven't ate 24hrs later. Nurses don't know nothing about a timeline. Seems like a racial problem, another 2 patient with different skin color jumped and were seen before us read more

If you are in need of emergency care please don't come here. I've waited 16+ hours in the waiting room. Asked why the hold up and no solid answer have I received. read more

The expertise is great. Nurses and doctors with explanations is wonderful. I was a visitor while my sister was managed there in the hospital due to a chemo reaction over the weekend. I found that the cafeteria employees including cashiers as well as information desk employees and some security individuals were not friendly very abrupt and not nice at all. I am a very patient individual who works in the healthcare field for a large hospital system in the south and this would never be tolerated. It gives Duke a very poor perception from an individual outsider. I have had care at Duke in the past with my son due to congenital heart disease so I am familiar with the facility. I was truly astonished on the tone of individuals when being spoke too no eye contact no smile not friendly. Just wanted to share. read more

They respond well to trauma but if its not life threatening they can be cold and uncompassionate. also they rush things along and care more about their patient load than what the individual patients needs are. Not my top pick Ive had better experiences at UNC and What is now UNC Rex. I had one specific experience with a doctor was very condescending towards my family. So much so that we ended up leaving because we did not feel comfortable being served by someone who was not showing care. I will say that if you're a patient at this hospital, pay close attention and ask all the questions that you need for yourself and your loved ones. I have doctors in my family and close friends so it's easy to say when a doctor is not listening or not taking consideration of what your concerns are. read more

Disgusting place , lies, drug up Pts to the point they can't defend themselves , the CEO hides and the residents do not need to be left treating pts , they are not competent and dangerous ! I'm talking to you Dr perfect and Dr obehma , you killed my husband you starved him and you drugged him and treated him like a wild animal . Y'all want talk to me I will get Justice somehow . You starved a patient and didn't even weigh him , the basic care was not given and when you were out of your league you wouldn't even transfer him to someone that could help him. The restraints stayed on for more than 10 hours without being removed . He lay in his own urine dropping off the side of the bed , no one turned him and you had a fitted shit on a barisyric blow up bed , can't blow up if it has a fitted sheet , this hospital was the worst ever and will spend my life taking it down . I will figure it out you can hide from me all you want , Will not do you any good . read more

I stayed 3 days for monitoring during the start of a new drug. I wasn't sick or even feeling poorly so this doesn't have that bias. Having worked in hospitals for 39 years, here's my take: Pros: -The nurses, and probably other staff, are very poorly paid. They deserve more for their level of education and expertise. -Everyone was cheerful and helpful--couldn't have been nicer. Gave me time to ask all the questions I had and took an interest in me personally. -I'm vegetarian and the food was the best I've ever had in a hospital. The fresh fruit was ripe, salads were fresh, a lot of entree choices from Amy's brand which were fine, and a lot of choices overall. -My room was clean and "newer" and had mult levels of lighting and heat/AC that I could control Cons: -The bed was the worst I've ever encountered and I backpack. It very noisily inflated in random sections every 30 secs and then immediately deflated, dropping different body parts precipitously. Finally it quit inflating at all from the chest down and just did head and shoulders over and over. I eventually got up and slept in the little easy chair beside the bed. The nurses said everyone complains and the only way to get around the inflation cycling and noise is to unplug the bed. The 2nd night I did that but then my hips were on hard plastic and there was light padding everywhere else which left me in a V shape. This is a place for sick people to get better. If everyone complains about the beds seems like they should replace them. I feel sorry for all the people stuck in those beds for mult days. I hope their pain meds take care of them. -The toilet paper is single ply. You need a big handful to do the job -The large auto-feed paper towel dispenser is 6" above the sink faucet so it's hard to get in there to wash your hands and when you do, your shoulder sets off the feeder and the towel unfolds into the running water. -There's a lot of light coming through the closed blinds leading to the hall. Bring a sleep mask. Summary: If the bed had even been only OK I'd have given 5 stars because the rest is just being cheap and bad engineering but the bed is a serious problem. read more

Spent 2 nights with my friend. She had a very big procedure. The nurses responded well with pain meds for every complaint. There were no assistance offered for help with basic things such as mouth care or bathing or bathroom hygiene. I guess they assumed family was responsible although it was never discussed. I was told to walk around the corner hallway to fill her drinking cup when she needed water.The bedside chair was quite uncomfortable and the valet service...I sat outside exhausted for 55 minutes waiting on my car after paying $28. I felt like I had worked two 24-hour shifts without pay. read more

I've been a patient at Duke for over 10 years and they are a very good facility. I see all of my specialists here and have been very lucky with all of the doctors I've seen that I've seen outpatient at the medical pavilion. I also have had cancer previously and underwent surgery through the cancer institute and the doctors I had, Dr Sanziana Roman and Dr Julie Sosa, both in thoracic surgery as I had thyroid cancer, were amazing. I did find that the doctors and some staff try to push that, thyroid cancer is the good cancer and that patients should be happy they have that type, however, it's not great to have any cancer and having lost my entire thyroid has impacted my life tremendously and will never be the same again. The hospital is great and the floors I've been on for different things have been very good. Not a huge fan of the way they run the ER, triaging out of the waiting room, however, considering how many come to Duke for treatment, there are only so many ways to do things with such limited space. Overall, Duke University is my preferred hospital in this area and the only other I'd go to would be Rex. Love Duke a lot. read more

Awful. Orthopedic Ctr disorganized, confused and cancelled surgery without notice. I flew in from West Coast. Can't get my records back. I reported to my HMO read more

(In fairness - this review is about DukeHealth more than the actual hospital.) Have had 'Duke Select' insurance for 30 years & have been healthy (few encounters) during that time. Have experienced a few health issues this past year. Noticed that I leave many encounters feeling frustrated & belittled. Staff (with some exceptions) seem bored or otherwise make you feel processed. (To be expected, I suppose - but their moral seems decidedly low.) Most providers are curt, talk at you, are poor listeners & some have surprisingly little common sense. Arrogant. Not interested in your opinion & often don't hide their contempt. Notes in MyChart frequently assert things that are disingenuous - flat-out untrue - and clearly added to spin mistakes & cover any potential liability. This has happened a number of times - it stands out. I feel this in particular suggests a culture lacking integrity. Now that I need healthcare, I will switch insurance during open enrollment so that I'm no longer stuck at Duke Healthcare. read more

My mother has been treated at Duke hospital a number of times in the past 5 years. The care has generally been pretty good. But as my mother is elderly, she now needs help getting into medicaid so we can get her into a skilled nursing facility or home. The social worker at Duke hospital told multiple family members that she was working on getting my mother into medicaid. She told us the process had been started. It turns out it was all lies. DO NOT BELIEVE THE DUKE HOSPITAL SOCIAL WORKERS. They just lie to you to make you go away. They take advantage of people who don't know the system - and don't know how it works. This is reprehensible. Seriously disgusting way to operate at a hospital. read more

My brother passed away because of their medical negligence. Tests were ignored-communication was poor to none.

If I could give this hospital a 0, I would. 7 hours and counting in the ER lobby. Clearly my recurring health condition is not a high priority for this hospital #ZeroStarWorthy read more

My daughter had a procedure here few days ago and i have to say everyone was so great, the staff was really friendly and made her feel at ease... she wasn't scared at all for her surgery and everything went smooth and great! I am blown over by how easy and quick everything was done, they made sure to report us through text messages about every step they were taking and Dr. Lark and pre n post op care was amazing Highly recommend! read more

I can't speak much on the care because I couldn't even get that far! everyone I spoke to at the birthing center on Erwin and the obgyn clinics, from the admin to clinical staff were horrible and just were not helpful, transferring me all around to different parts of the hospital, hanging up the phones on me, a bunch of loud personal conversations and laughing going on and not much interest in patient care, I can only imagine the care and bedside manner in person. I definitely wouldn't trust them to care for me after seeing the way they behave! I didn't even consider this hospital for giving birth but my mom asked me to consider due to my high risk pregnancy, telling me how "their the best hospital in the Carolina's and how people come from all over to receive care" which I can say I would have to disagree by what I witnessed. The way I see it it's their loss, I have A1 federal insurance and they lost a potential opportunity to offer care and get paid well to do so! Idc how great a hospitals reputation is or how good someone can do their job if their a crappy human being because you can't be a good clinician or admin staff if your lack empathy and basic human decency, that matters most! Duke really needs to retrain their staff on how to engage with humans, maybe offer a course on compassion and empathy in the health care setting. I work in healthcare so I'm very aware how stressful and taxing it can be, however the Patients should never see that! Healthcare is still a business at the end of the day so healthcare workers losing patients or not doing what it takes to retain or acquire new patients are healthcare workers that aren't beneficial to the bottom line! do better in vetting people Duke! I wish i could call them healthcare professionals but that would be a stretch! read more

SURGICAL DEPT. : im not one to write reviews like this but i had surgery earlier today and it was the gentlest experience i've ever had. i'm terrified of IVs (yea , who isn't ? but imagine the normal amount of fear and times that by like at least 75 and thats me) the nurses could tell this and handled me so well. they called the IV team to do an ultrasound on my veins so they wouldn't have tighten the the IV tourniquet so much because they visibly saw how scared i was. the fact that this team saw my anxiety and genuinely cared about how i felt was just amazing. they handled the situation so well i've never had a more positive experience with IV insertion and care. i know that this might be an expectation to some people , but this team was over the top. very kind , kept me calm (which isn't easy to do) , and made sure i was comfortable. Dr Jang was my surgeon and he did amazing as well. parking can be annoying just due to lack of space / parking garages but they do have valet. other than that one complaint about parking which has nothing to do with the team , i really was taken care of. i've been nervous about this surgery for so long and you guys made it a very smooth and caring process. thank you very much Dr Jang and Duke surgical team. read more

There is a reason people all over the world come to Duke for healthcare. And it because of their people, amazing, compassionate, caring, and very talented. They investigate thoroughly FIRST, looking into ALL possible scenarios/causes, and then they take immediate and decisive action. Like you, they understand that 'time' is very precious. 2way Communication is terrific and the patient portal is thorough. read more

Will not be going back. During covid I had a land line phone conversation with a Dermatologist in Wake Forest and my insurance company was billed 119 I was billed 29.82 which is more than the 20 per cent copay Very pricey phone conversation. I called billing and had to make it short because I was afraid they will charge me another 119 The Doctor has nothing to do I was told that it is Duke Hospital that does the billing. Will pay it because I understand they have a phone bill to pay but just want to express disappointment with the principle not so much the amount because that is what typically one pays for lunch Not a fan of Telemedicine, I think is just another easy way to squeeze a dime or two out of patients by Duke the Giant on their quest for a money making alternative read more

I'm not even giving a star. They did a hip surgery on mother in law. Transferred her from Roanoke Va claim she would Recover fine. Well she didnt and they keeping her medicated up and her bones are breaking. However they won't transfer her to hospice because the Medicare isn't paying and Medicaid won't cover because she's out of state. The docs that took her case retired. So new doc is some Stupid chick and she is literally baby talking to my mother in law. It's ridiculous and taking about getting her to hospice but insurance isn't paying. I do not recommend especially if your from out of state and you have a loved one because the commute is bad and staying in hotels and only two people at a time can go up. Then you have to return tag and get new person a tag and lines are Long. This place is a shit hole and no one has any amount Of compassion. They are rude and just seem to be there. read more

Duke University Hospital - Maw maw and her son - Hospitals Near Me - Durham, North Carolina

Been here 12.5 hours in emergency. We should have left but he is really sick. The people are nice but it is taking too long. I will never come here again. People come in the ambulance and the EMT's roll them in a wheelchair to the waiting room! People leave because of the wait. I saw a man prostrate asleep on the floor right here in the emergency department. Sad situation here. I saw a girl they put everything in her arm and gave her a bag of fluids right out here in the open area! Really! Find another place to go if YOU think you have an emergency. UPDATE: after 14hour wait, an awesome PA had a diagnosis and Rx! It was destined to have her as the attendant...had to wait for her shift. Many people had been there just as long and they too finally received care and got to leave. read more

I've been sitting here ALL DAY in excruciating pain, only to be spoken to extremely dismissively and my condition ignored. Told "If you don't stop yelling at me then I'm not going to help you", all when I'm trying to explain to this lady how bad it hurts and ask questions. OBVIOUSLY if I'm in this much pain I'm not going to be fkn whispering. It was just so rude and hurtful. She just didn't care, period. How do you work at a hospital in the damn ER but lack empathy? Didn't want to hear anything I had to say. Just so quick to dismiss me as if I haven't been sitting here for damn near 7 hours. Honestly my feelings are hurt and this is already hard for me. I can't believe that I have no choice but to stay here until someone feels like don't need to be in tears and pain. I was just asking for help. read more