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UNC Health

2.1 (139 reviews)
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Susie L.

This review for the University of North Carolina Chapel Hill Women's Hospital is being written from the observer's point of view. We drove our daughter the three hours from the Wilmington area if NC to Chapel Hill for scheduled surgery. Her check in time was 5:30am for the first surgery of the day. The bad news was this meant we had to hit the road by 2 am. The good news meant that we missed the rush hour traffic in the Raleigh-Dufham area. The first part of the hospital experience started with parking. There is a large parking garage with ample parking directly across from the hospital. Inside the garage it has good signage directing you to the correct cat walk to get you right to the front door of the hospital. 5 stars Entering the main entrance to the hospital was very organized. You first encountered a table with face masks for the taking and signage reminding face masks are required in the facility. The same table had a large pump bottle with hand sanitizer for use. After face masks are applied the patient and transportation members walk straight forward to other great signage that advises the patient to take a number and watch the television screen on the wall for their number to appear. This area had plentiful seating that was spread throughout the area so there was space among the groups of patients. 5 stars When the number appeared on the screen it advised the patient which registration booth to go to. You could tell this was a large capacity facility by the number of registration booths they had running at one time. Our daughter went and completed her registration without much difficulty as much of the information was taken prior to the day if surgery. It was mostly showing id, insurance card, and signing paperwork. At the end of the registration she was given a paper map with directions of how to get to the surgery location. She was also given paperwork to hand to the check in location. 5 stars After following the directions and hiking thru the hospital we easily located the surgery check in location. Once again this process was very organized so they could handle the massive number of patients seen. Apparently there are eleven surgical rooms that are routinely being used at any one time. After turning in the registration paperwork our daughter was given a paper to hand off to us. On one side it had a number assigned uniquely to her and the opposite side had a color system so you could follow your patient and see what stage of the surgical process they were in. As family we were instructed to find seats in this waiting area and watch the screen on the wall that would post our daughter's unique number and be shaded with the color coating system. We were also advised that during the prep time one person could go into the prep area and be with her. I did this when advised she was in the stage that a member could be with her. 5 stars In the prep area there was a white board that contained her name, current vitals, and the surgical team members that would be checking in with her. After each person made their contact the nurse in charge of her particular case would x off that the step was completed. Example, the surgical nurse, the anesthesiologist, the surgeon, etc. Once the seven or eight people were checked off she was advised she was ready to have surgery. 5 stars I proceeded out to the waiting room and joined my husband. Whoever came up with the color coded system was a genius. It was very reassuring to follow our daughter through the stages of surgery and recovery. At the end the surgeon and his resident located us in the waiting area and informed us about the surgery and what to expect afterwards. They were very thorough but easy to understand. I could understand why our daughter liked this doctor. 5 stars After this step we were both allowed to join our daughter until she was released. Due to the length of time in this process it was now lunch time so the staffing was minimal. It took a fair amount of time for the person to show up with the wheelchair to take her to the front door. The gentleman was very polite and stopped with our daughter at the pharmacy for her prescriptions. At this point my husband went to the garage to retrieve our vehicle and drive up to the front door to load our daughter and myself. After loading up we were ready to hit the road for the long trip back to her house. 5 stars Thanks for providing such a good experience for such a specialized procedure. This was a true five star experience! 2023/ #6

Emergency Room hallway where my mom was treated and spent the night.

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My son was seen for an anaphylactic reaction to tree nuts. The care he received was not awesome

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Compared to some of the other UNC clinics (ortho, in particular), Family Medicine is stellar.

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Duke Primary Care Timberlyne

Duke Primary Care Timberlyne

3.0(7 reviews)
4.2 mi

I was running a high fever for three days & wasn't improving. I booked an appointment in Duke My…read moreChart for Saturday morning at 11:20. I got there 15 minutes early as requested. I did not even have time to sit down. I was called just as I completed checking in. After vitals, I was taken to an exam room. My COVID test was a 15 minute wait for results. Before the 15 minutes were up, a really nice physician came to examine me. She was professional & friendly. When she learned they had already tested me for COVID, she went to check on the results. For the first time, I was diagnosed with COVID. I had dodged it for over 5 years. She gave me a typed out prescription as some pharmacy computer systems were down at that time. She explained how to take the medication. I was back in my car in close to 3O minutes after I arrived. Things I Appreciated: Making an appointment online Very short wait to be seen Seen by a physician Quick & accurate diagnosis Open on a Saturday/holiday weekend. I would definitely go there again when my primary care office is closed. I went there a few years ago & had a very positive experience then too.

Generally speaking, this doctor's office is good. It's clean, in a nice location, and has all the…read morebasics. I read some of the reviews about wait times, but I can't remember ever waiting for more than 10 minutes in the waiting room. And I usually spend less time waiting in the exam room (on occasion my doctor is ~15 minutes behind schedule). I do try to get early morning appointments for these reasons. I appreciate the phlebotomists when I get blood work done-- they are always friendly and quick, and I get my results back within a couple of days. Like most doctor's offices, the doctors themselves know a wide range of things, but in my opinion they are more incentivized to prevent a lawsuit than to actually solve your issues. On multiple occasions I was suggested a short-term fix for my issues (like medications that didn't really solve my issue) rather than a more holistic or well-thought-out approach. That's why I use this office mostly for yearly physicals/bloodwork and referrals, instead of comprehensive preventative care. But I can't blame Duke Health for this, it's more of an institutional problem in the US.

Duke Hospital - Clinic

Duke Hospital

3.0(16 reviews)
9.4 mi

This is for the clinic portion on Medicine Circle off Trent. This area is much easier to manage…read morethan the main hospital. It's color coded and there's plenty of parking. You do have to walk across the indoor bridge to get there unless you valet park. They charge $2 an hour for parking. The staff is very helpful and friendly. Everything is done with an arm bracelet for things such as lab or testing. I had an appointment with neuromuscular department. The physicians and therapists are excellent. They're very thorough and up to date on current medicines and trials. The EMG center is in the same clinic so it's super convenient. Being part of the Duke portal is convenient for Atrium Wake Forest and Cone Health because all testing is visible and they can also see visit notes from the doctors. It makes it possible to see providers from different networks and not having to bring in or sign for your records to be shared. The facility is massive and the color system makes it easy to find your way. There are several labs so you don't have to walk a mile to get to one. Most walk in tests can accommodate with minimal waiting. It's about a quarter mile walk from the parking garage to the clinics so wear comfy shoes or walking device. You will have a lot of walking to do and there's limited seating in the main corridors.

They have amazing doctors and seem to really care. We travel 3 hours twice a month for this. Just…read morewish the would not give us such early appointments but we are working on that

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Duke Hospital - The small lab next to clinic

The small lab next to clinic

Duke Hospital
Duke Hospital - Exam room

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Exam room

UNC Health - medcenters - Updated May 2026

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