I needed a flu test and was grateful they had appointment options here and availability when I needed to be seen. The staff is welcoming and helpful and my time was honored. I didn't wait too long for my results. They checked for Covid too but they didn't have the option to check RSV. If you need something minor and want to be helped quickly I recommend this location. read more

Listen... ladies, gays, theys - Get sick, come here, thank me later This man, this PA was so gorgeous I couldn't even look at him Okay AND he had good bedside manners My BMI is 25 and this lovely man didn't say a word to me about it 5/5 10/10 Someone call ABC and get him his own show read more

Made an appointment for 12 pm for a pre-screening for a job and there is nobody here. No signs or notice saying that the location is closed for the day. read more

The not at all polite and friendly receptionist informs me there will be a 2and a half hour wait to be seen. I am told I need to stay here and not leave the building. I THEN see a no public restroom sign. Now what do I do I can not leave and I can not pee and need to do this for almost 3 hours. Tell me how you think I'm feeling. I have almost forgot the knee injury I am here for which I might add prevents me from walking to another business for a restroom. Terrible. They need to fire this rude lady because people are not feeling well and being treated like a burden is terrible. Please give us a restroom read more

Are you kidding me? Is this what passes for good care in a place like Chapel Hill? Not only was the entire experience exhausting, I didn't learn what was wrong with me and was charged over $100. This location needs training in bed side manner and efficiency, at the very least. I will never be back. read more

Went yesterday with no appointment (they were not accepting walk-ins that day) but still they were so helpful, Relva especially. Not only that I had left my purse at home by mistake with license and health card, but she still helped me register and then I added that stuff later when I was able to have a friend bring that stuff. I was able to not only get an appointment that same day but I think I only waited about 20 minutes. The provider was very fast in seeing me, diagnosed me efficiently, was super nice and had me on my way in like 15-20 minutes. They called in my script and I went and got it that same afternoon. Would absolutely go again! read more

the lady at the front was beyond rude. i got injured at work but at that point didn't think i needed to file with workmans comp. So i had PRIVATE BLUE CROSS INSURANCE TO OFFER FOR MY CARE. The bitch refused treatment. I wouldn't go there again if it was the last urgent care on the planet read more

**2.5 Stars** The second part of my visit was better than the first half today KIND OF. When I first got there the lady was rude and yelled at me for not having the little piece of paper I filled out on the clipboard and kept rolling her eyes and shaking her head. I know her name started with a K and her customer service skills are horrendous. Now I was taken back quickly and the lady that took my BP and all that was great! While waiting to speak with the doctor though the employees got in a screaming match and were cursing at each other. They did that in the office and then it continued outside where I could still hear them. Jodi came in and apologized and she was great! I would not recommend this place to anyone though. read more

Absolutely trash place to be if you need to get drug test done. If it wasn't the nice staffs, I wouldn't even give a star to this place. I came in early to get in line for my drug test. After waited 1.5hr, the staff told me they couldn't find my name so they couldn't perform the Test and I have to go to Raleigh... okay I thought it might be my company fault but then then added it happened yesterday too. Like you know the wait is long and this incident happened before, y'all don't even bother to give a heads up or anything. Just let me wait for 1.5hr and then tell me y'all can't find my name. read more

The staff at this location were helpful, attentive, and empathic. That is especially true of Hailey, behind the desk. This must be a challenging workplace, because folks usually show up because they are in pain, and likely are not very patient and/or kind. After my initial intake on 2/25/2023, I was turned away, but helpfully advised to visit another local Urgent Care. I was promptly refunded by Hailey and given a receipt before leaving. Though it is likely not her fault, their billing company was a huge mess and seemed in disarray (over the phone). At this point, I don't even know if they are a legitimate business-- original receipt from "Enterprise Payment" and the billing company is supposedly "KLS Financial Services." (A Google search of this entity reveals they are "permanently closed." Huh?! When I revisited the location in-person to see about my refund, we all had a laugh that what the billing department told me was, quote-unquote hocus pocus. The refund took over 3 weeks to process, and I finally had to lodge a dispute with my Bank because of all their shenanigans; coincidentally on St. Patrick's Day. All in all, I would revisit this location if I were in Medical Need. However, I would not try to reason with their third-party billing center. read more

Relva S. was so helpful! She really went above and beyond to take care of my friend. Highly recommend!

Another Customer Service Specialist -NOT. Rarely have a friendly face at the front desk.

Got turned away because they don't do walk ins anymore so I made an appointment for the next day. Next day rolls around and apparently they do take walk ins and because of those walk ins my appointment is not a guaranteed time and the wait is 2 hours. What a joke. No consistency, transparency, or any human dignity. Patients are just money to this company. read more

Poor customer service. I set up an appointment, checked in on time, and have been waiting for over an hour and a half, with no visit conclusion. I asked the front desk staff if they could give me a time estimate. Instead, I was told that I could leave if I wanted because they "couldn't hold me". Absolutely Awful service. I won't be back here. read more

I came to this location to have a wound closed with surgical glue. When the wound reopened, I went back and was told that the provider could look at it but would not do anything to close it, even though it was currently open and bleeding. read more

Steer clear of this Urgent Care at all cost! My son who is in college was seen in this facility two different times for the same diagnosis. He was charged $50 for each visit (with our insurance we only have a $20 co-pay). 15 days later, they drafted from his account $150 and 4 days later another $142. I tried calling the billing office many many times, left numerous voicemails for the past 2 days and no one has even contacted me. He has had $392 taken from his account which should have only been $40 and now has overdraft charges. The fact that an urgent care facility is auto drafting money without consent is not ok. Who does this?! I called our insurance company and they have not even filed either claim. Absolutely not ok... read more

Because I couldn't give it 0 stars. To say be kind to those who show up in a pandemic is to accept mediocrity. Rudest, most disinterested receptionist I have ever encountered! read more

Serious Management Issues. Waited outside in a line of 8 people for 25+ minutes past 8:00. I pounded on the door to get someone's attention to the growing line outside. A very nice man told us the they had no front office staff. I decided to leave despite an 8am appt. This is the third time I've been there - each time I go it has gotten worse. THIS PLACE IS A MANAGEMENT DUMPSTER FIRE. Nice staff and doctors - but they ALL complain about being short staffed. Clearly management doesn't care . No visible steps have been made to fix the staffing shortage. Each time customers / patients wait for an hour + past scheduled appointment time. Being locked out long past opening time is the tipping point. I'll never go back. read more

Very friendly staff and short wait time. They even gave us free cold water bottles. Overall experience is great. 10/10

I had a wonderful experience at FastMed. The NP, Stacey who saw me was very attentive to my issues, helpful and followed up with me the next day. and then again a week later. Never has that happened with me with a provider. I'll be bringing my children here next. So convenient, efficient and a pharmacy is connected to the office there. Thank you for your care and attention. read more

This was my daughters experience with this place -- If you need a COVID 19 test- DO NOT COME HERE.... "My insurance assured me they cover COVID testing 100% - and they do. I called ahead to FastMed to be very clear that I only needed a COVID test for my work (I was symptom free). BUT - when I arrived I was told I had to have an office visit - I was told repeatedly by the staff at Fastmed Urgent care that my bills would be for COVID and the office visit would be a part of it. I was skeptical, but trusted they were not deliberately trying to take advantage of the situation. I found the staff in the front to be extremely condescending and rude. Ultimately, I only needed a COVID test, and was told over the phone could get one, once I was there they forced an office visit and now I am being billed for it. Not only that - but they said I needed the more expensive office visit for some lame reason. I had NO symptoms - I had called ahead and was told nothing over the phone about needing an office visit- It wasn't until after I got there and waited a very long time. I did not have the time to waste another day trying to find a place that could get me in for a COVID test. As a member of the public, I had done my due diligence by calling around and being told I could get the test here (NEVER having mentioned a mandatory office visit)." I have tried to contact billing, but they seem to be shorthanded or too busy. How disgusting that this place is making a profit through unethical procedures during this pandemic. I would never trust this place with anything again. I am certainly curious/suspicious about why any "doctor" that took the Hippocratic Oath would be content making money off tricking patients during a pandemic. How bad could they really be? read more

We came here with our young son the day before we travelled to make sure he was under the weather only from a cold and nothing worse. Everyone was nice and the PA "Per" (I think I spelled her name correctly) was nice, thorough and gave us both reassurance that he only had a cold and how to keep him comfortable on the plane home. For our needs, FastMed was great and we are grateful to them. read more

It's disappointing when your wife has a UTI, and the follow-up care is lacking. She was prescribed a powerful antibiotic that had dramatic, immediate, side effects. She was correctly told to stop taking it, and to wait on cultures. Estimates for when those culture results would be available varied wildly, but did eventually arrive. For each estimate she was promised a follow-up call to recommend next steps. Despite my wife's repeated requests for guidance, such a call never came, and a WEEK has passed. She is fine, but spent several days wondering if her symptoms might return. FastMed dropped the ball. Go elsewhere. read more

Employees were rude and you could hear them talking about patients from the waiting room. Only gave two stars because my wait time wasn't as long as expected. I'd avoid this location if possible. read more

Do not go here. I had an appointment. It took two hours to walk out of there. Now I have found out they billed me incorrectly, charging me for something that I did not get. I have called them twice. My insurance has called them. I also tried calling the clinic where I was seen. No answer from anywhere, but they still want to charge me. Crazy. Don't go. I should've realized when an appointment that should've been twenty minutes took two hours that there would be trouble down the line. Don't go here if you want to avoid huge headaches. I can't emphasize enough: don't go here. I wish I could give them negative stars. read more

Quick and friendly in and out in less than an hour Checked in online made the process so much easier The staff was great and were able to diagnose my husband and get him the right meds for his chest infection read more

I just spoke with a regional manager about my concerns and was updated about the staff getting my feedback and wearing masks all the time in the clinic. I very much appreciated not only their follow up but updating me. Thank you and please everyone stay safe. read more

There hours are completely wrong on their website, phone when you call, and on the door of their bussiness. Says on a small piece of paper posted on the door open 9-5 till august but its past the start of august so even this is false 0 stars for pure and utter rediculousness read more

Relva at the front desk was very welcoming and helpful with expediting the process of seeing a healthcare provider.

VERY IMPORTANT! Avoid this place! I was seen here for COVID-19 symptoms. I was told I would be contacted 4-6 days after testing. I contacted them 4 days after where they said they had the results but they had no been reviewed by a doctor therefore they could not tell me. I called the following morning where they said they did not have the results and never did. They claimed to have no idea why someone told me they had them. I called later that afternoon where they said they had the results and gave me my COVID test results. TODAY, 8 days after testing and 3 days after "my original results", I was contacted by them where they gave me the OPPOSITE result and swear by never telling me the first three answers! Malpractice otw... This place will be closed soon. read more

My son cut his arm and needed stitches. I called FastMed Chapel Hill at Estes and Franklin at 3:43 pm. The receptionist was very nice. She told me that they close at 4pm, but so long as we arrived before 4pm, we would be seen. I raced over there, but when I got to the door, it was locked. I called them. It was 3:55. A different receptionist told me that he would not be seen, but it was too late. I explained what the first receptionist said. Said, "I don't know who that was." I said, "there can't be too many people working there. Maybe you could ask? We got here before 4 PM with time to spare." The receptionist told me, "it is 3:58." She then hung up on me. We found another urgent care. But it would have saved time, blood, and pain if fast med had simply told us that they could not see us, so we could go straight to another facility. read more

I am horrified to see Audrey Suehs is still employed and working at Fast Med Urgent Care. If only she cared about patients as much as she cared about running, I wouldn't have almost died. I have filed a complaint with the NC Medical Board and believe every one should know about this "PA" at Fast Med Urgent Care and her negligence. read more

Should rename themselves SLOW-Med Urgent Care. Arrived as soon as the clinic opened and waited over 2 hours in a waiting room with patients who were there for a COVID test. I was just there to provide a urine sample - didn't even need to see a doctor or nurse. There was no separate waiting room for patients who were there for COVID tests, and the chairs were not socially distanced apart. On the bright side, all the staff I interacted with were friendly. read more

Don't bother making an appointment. They don't care and you'll end up waiting hours past your original time. I came in for a 9:30AM appointment and am still here over an hour later. No sense of time or urgency, no apologies or consideration from employees. I've come here twice now and the experience has been the same. Horrible experience, horrible staff, go literally anywhere else. read more

Horrible experience. Waited two hours on a Friday for a crushed thumb. Had x rays done and the dr wouldn't prescribe pain meds because she didn't think it looked broken despite excruciating pain. She promised to call me to let me know what the radiologist said. Never got my results. I called multiple times per day and was told I'd get a call back with my results. I called for a fifth time today and waited on hold until the dr could speak to me. My thumb has been FRACTURED for 3 days and nobody bothered to call and tell me. The dr said I needed to go to the ER to get it rechecked because it is still numb then called me in ONE pain pill. Now i'm at the ER and may have nerve damage. The previous visit my 6 year old was diagnosed with strep and they prescribed half the antibiotic dose she needed. Also, their online system login is broken so there's no way to get any information about your visit. Even the lady at the front desk couldn't get it working when I came to pickup my xray disc to take to ER. AVOID this abysmal establishment. I honestly believe it should be shut down for malpractice. read more

health care is all about being informed... and let me tell you, fast med of chapel hill is lacking this trait. Not sure if they live in the dinosaur age but they update their hours using a sheet of paper taped to the door instead of posting their updated hours online which could save everyone the time and gas money. Furthermore we showed up at 8 and they had up a sign that they would be back at 9, when we returned they had a new sign up that said they were closed for the day. We called the Durham location and no answer... this is indeed a wild goose chase. read more

Twice now I have walked in and been denied treatment because I did not have an appointment. The first time I was there by 2pm - well before closing I could not be seen as I did not have an appointment and would have to come back tomorrow morning. As it was not urgent I did that . The next day I got there as they opened . IT was over an hour from the tie I got there till they swabbed my nose. The second time I had been severely bitten by a cat on my hand. As it was Saturday my doctor's office was closed. I called the number of the office's nurse and she said I should be seen right away and get antibiotics as cat bites are dangerous. Waited 20 minutes in line with one person at counter. It was 1pm - again well before closing time. The receptionist said I did not have appointment and could not be seen before Monday afternoon. I explained what the nurse said about my needing antibiotics right away as wound on hand dangerous. She said go to another clinic. she gave me the name of a clinic but not where it was. They saw me within 15 minutes of getting there. th etime wiht the doctor took only 10 minutes, and they started me on the antiobiotics Fast me is NOT fast. It is NOT a walk-in clinic with no appointment needed as advertised. It does not take into consideration what is needed when you walk in They could have squeezed in a ten minute look at my hand. Do NOT use this clinic read more

I had a wonderful experience at Fastmed Urgenr Care in Chapel Hill. Relva was friendly and helpful with filling out forms. Great staff.

My partner and I needed rapid COVID tests the same day in order to be able to travel internationally. Relva S. was kind and professional and got us sorted within the hour with our test results. Great experience! read more

My husband went in for a COVID test, it took 2 hours and in the end he was billed $100 for some bs about needing a doctor's note. Highly highly unethical. I had to get one a month ago and I went to the cvs drive-through where it was actually free and took less than 10 minutes. Will be making a complaint to the better business bureau as well and warning everyone i Know to stay away! read more