I was sad my hygienist is gone. She had a baby and moved. Today's staff was wonderful and helpful…read more I met Dr Pooja for the first time. Everything was quick and pain free. Plenty of parking out front. There's some construction on the main road but you have two ways to turn in and out so it should not be a problem.

The staff are unprofessional at the front and will ignore you even when standing in front of them,…read morewhile on their phones. We wanted to like the care but decided to take my family of 6 elsewhere.

This dental office was recommended by a friend a few years ago, when our former provider stopped…read moreaccepting private insurance. We are very happy here. The staff here is friendly and professional. The hygienists are excellent - Ali, Tabitha, and Christalyn come to mind as standouts. I really love Dr. Austin who takes time to explain procedures and dental health, and who is also really gentle and fantastic with kids. In additional to routine cleaning, I have required additional dental procedures done (e.g. crown filling) and I was very happy with the results. Front desk staff Jill and Jodi are also lovely -- they have alerted me when I have credits on my account, and it is always a smooth process whenever we arrive for appointments or have to deal with billing. I also love that I feel no pressure to follow up on referrals, procedures, and additional services suggested. Overall, this office is professional and personable when dealing with patients' dental health.

We've always received excellent dental care from Riccobene, but their billing process has been…read morefrustrating. Their billing department uses high pressure tactics to collect outstanding balances that resulted because they did not properly file insurance claims. For example, when my wife called for an appointment due to a toothache, Riccobene initially said they would not schedule the appointment unless my wife paid an outstanding balance. She reminded them about our insurance and a week later we got confirmation from the insurance company that they paid Riccobene and that we do not owe anything. I have also gotten collection notices from Riccobene, but when I called and asked they had not filed the insurance claims. This sort of thing happens often, and they are now asking patients to leave a credit card on file so they can charge it without our knowing. After many years of dealing with this we are fed up and plan to seek out a new dentist. it is a shame because their dental services are very good.

Love Dr Liu, he is so patient with me . He explains things so I can understand. He is a great…read moreDentist. Love his staff also, they have always been nice.

Love this office. Great staff. Lori is a wonderful DH. Dr Liu is amazing. We are self-employed…read morewith their monthly dental plan and love it. 5 stars p.s. we have a family of 10 so we have lots of dental needs. These guys rock.

I got some upper dentures at this place about not quite two years ago never did fit and every time…read moreI them back they were told I was told by Dr Justin it was my problem and I'd have to learn with it the way they were made they never did fit me. I don't wear them this day and I finally got me a new pair from the dentist close to me right out here at Flowers plantation they fit perfect the first time and I've had no trouble with These cost me $816 the one from the other denture this place cost me $1116. I would not recommend this place to anybody.

I do not recommend this dentist. My experience was very distasteful and unsatisfying. The dentist…read morethat was extracting my tooth, was very rude to me and told me not to ever return. He initiated me to raise my left hand if i felt pain, after being poked 6/7 times i felt air in my tooth causing me to jump and raise my hand and he proceeded to tell me not to come back and stopped in the middle of the procedure. His attitude was very aggressive and I will never return here again. Worst experience ever. I'm still in shocked. He could have handle it very differently. Not to mention, i sat in there for 45 minutes before being seen , when i had to ask them what was taking so long, the lady said she forgot to check me in after i paid my co pay. I arrived at my appointment on time and was told that i would be seen first. 7 people went before me . As i still was in pain with my tooth. 6 days before my birthday.

My mother and me attende this office for a couple of years. They do not honor medicaid for my 99…read moreyear old mother and told me she needed a repair at her root canal area. I found a dentist that took medicaid who said,she Has NO cavity! I will not be returning there!!!

Our family have all been patients of Dr Robbie for 17 years. We love her, love Barbara and always…read morefelt like we were cared for over the years. Unfortunately, we, as a family, will not be staying as patients any longer. Once Riccobene took over, the family feel left and was replaced with giant corporate greed. We've had billing issues, a male dentist there (military dentist) told me I needed a cavity filled. Dr Robbie did current X-rays and said, absolutely not! No cavity anywhere! The office feels like a giant cattle call. No friendliness, no warmth, the revolving door of staff shows how bad it's become. On our most recent visit, there were FOUR temporary hygienists/assistants. You never see the same team. We've witnessed questionable behavior from a dentist there (male military dentist), we've seen hygienists standing around eating in the patient area. This office is no longer what it once was and we are moving on. Following Dr Sommer to Youngsville Dentistry, he's terrific and actually cares about his patients.

My daughter was a patient here for several years. I will preface this review by saying my daughter…read moregot along well with each of the dentists she saw over the years and they seemed to have good rapport with her. I have no doubt that the cleanings she received were good. Hence, 3 stars instead of 1. I held off on writing this review, but my daughter has seen multiple dentists now and I feel it might help other patients. We had a billing error after our first visit as they'd submitted the wrong code to our insurance and then tried billing us directly over and over for a cleaning, which was covered by our insurance. I wasted hours of my time on the phone with both Riccobene and our insurance. I even had a 3-way call with our insurance company and Riccobene to get it settled. I'd been told the issue had been fixed, but I kept receiving bills in the mail. It was extremely frustrating, but it was a mistake- which happens sometimes- so we stayed with the office. I started getting rubbed the wrong way by Riccobene during 2020 with the up-charge for PPE during the pandemic, which by comparison to other dentists, was well in excess of what other offices in the area were charging (as discovered in a discussion on NextDoor). It was annoying, but maybe just a sign of the times, and that wasn't enough to deter me from the office even after the billing error, so we stayed a few more years. Perhaps this started to generally sway my perception of the office as a money-grab, though. It was at my daughter's final visit that I really started to question the practice. After my daughter had been seen, I was told that she had some cavities. As a late teen, she'd never had a single cavity before, but I didn't necessarily doubt the possibility of a cavity or two. We would have been paying out of pocket for the fillings, which according to their invoice, would have been just shy of $700 (all out of pocket expense since it was not covered by our insurance). They were fully aware of this because they stated that our insurance wouldn't be covering it and the expense would be out of pocket. It was when we checked out after the appointment that things started feeling off and I got an uneasy feeling. It felt a whole lot like we just walked into a used car sales lot with an aggressive sales team that was really pushing us to schedule the fillings immediately. It gave me such a bad feeling that I decided to hold off on scheduling the fillings. Instead, I went with my gut and I got a second opinion at a different dental office. My daughter has been seen at two different dentist offices since then and she's been seen every 6 months. One visit was the same week we'd been seen at Riccobene. I've never heard of cavities magically disappearing, especially within a few days, but according to the other offices, she did not have any cavities then and she still does not have any cavities. I left the office after that last visit with Riccobene feeling like they were aggressively trying to charge us out of pocket to fill cavities that perhaps didn't even exist. After being seen elsewhere, I feel it more strongly about it. I'm very glad I didn't schedule the fillings on the spot or pay the ~$700 out of pocket while being pressured to do so. Perhaps it was an accidental misdiagnosis (per cavity), but if you're paying out of pocket and things don't feel right, I'd suggest asking for solid proof of the issues or getting a second opinion elsewhere before moving forward. I'm glad I did.

Terrible customer service. It is the office's responsibility to inform patients in advance if there…read morewill be a copay for a service--not to schedule the appointment and then surprise the patient with a bill upon arrival. The only response from the office manager was that they "dropped the ball" and that filing a claim with the insurance company is a courtesy.

I absolutely love Riccobene Associates Family Dentistry! Dr. Blessings, my hygienist Meredith, and…read morethe entire team are fantastic. The front desk staff is always so warm and welcoming, and every hygienist and assistant I've seen has been just as kind and professional. The office itself is spotless and makes you feel comfortable the moment you walk in. I usually come in for cleanings, but I've also had fillings done in the past. Even though I was nervous about needles, the whole process was smooth and painless. they really put me at ease. I've never had a bad experience here and truly feel cared for every visit. I would 100% recommend this office to anyone looking for a dental practice that is friendly, professional, and genuinely cares about their patients!

Worst service ever. Two horribly made partials has to be returned and they charged my insurance…read more$1600. Now waiting over two and a half months for charge to be reversed as I have to go elsewhere for the work at double the price. This office has been jerking me around for 2 months. The worst part is they were never authorized to submit this to my dental insurance.

This dentist office is absolutely the best! Everyone from the front desk to the dentists are…read moreamazing and very knowledgeable. I have gone here for sometime and I love it. Dr. Rao is so compassionate about what she does and truly cares about you. Everyone is so professional and they truly care about you. I love this dentist office!

I have been a patient here for 5 years, but I've decided to change clinics due to billing concerns…read more On multiple occasions, I was quoted one price for a service, but later charged a different, higher amount. Additionally, they charge a $75 fee if you need to cancel or miss an appointment without giving at least 24 hours' notice, even in situations where you are dealing with unexpected issues. Overall, this lack of transparency and flexibility has been disappointing.