Writing on behalf of my boyfriend. He really needed a…read morecleaning and the person i talked to on the phone to set up appointment said they accepted medicaid and he went to his appointment and they charged $30 just for them to look at his teeth and talk to him. Then proceeded to tell him it would be 1,400$ just for cleaning even though i was told they accepted his medicaid. Ridiculous he had to miss work just to be talked to and pay $30 for nothing. Stay clear of this dentist unless you have money obviously ‍‍

FYI: My husband is a NEW PATIENT. I am writing to formally express my HUSBANDs dissatisfaction…read morewith the dental care he received at your ASPEN DENTAL, Burlington NC location on 139 Huffman Mill Rd Suite 104. Date of Service on Wednesday, July 22, 2026. I wanted to find a DENTAL PRACTICE that specializes in DENTURE CARE for my husband. During his visit, what happened -- The DENTAL ASSISTANT an UPPER SOFT LINER was placed incorrectly, causing significant discomfort and will require additional treatment from another dental provider. Despite him knowing , he can return for follow-up, he has lost trust to ever go into that environment, because he feels the issue will not get resolved, he feels very uncomfortable to ever go there. This has since incurred additional expenses to have to correct the problem. This experience has caused HIM ongoing pain, to his upper dentures, he did not have prior. The dental assistant did not know what she was doing. When she put in the UPPER SOFT LINER, she did not fully cover his upper dentures with the liner, there are gaps in it, he cannot eat comfortable, causing food sticking to the SOFT LINER. He believes the treatment he received did not meet the standard of care he expected from Aspen Dental. A week later the SOFT LINER seems to dissolve and deteriorate in a short amount of time having it. What is worse to add more pain to this horrible ordeal, it is hard to get my husband to go to a DENTIST. I was searching for a local DENTIST, TO PROVIDE QUALITY CARE AND TREATMENTS in DENTURES, that specializes in care for his UPPER DENTURE, near his work place, which would be convenient for him. The very fist visit was on Friday, July 24, 2026, for both of us. The visit was suppose to be a consultation for them to check our mouths with xrays, explain the cost. They are known for a long extensive wait time, knowing we were already scheduled. My husbands appointment was @ 9:30 mine was @ 10.30. We both had to wait a long time before they put us in a room. We did get our Xrays and was left alone after that for a long time. We both let it be known we need to be going, we had other appointments, it took them over 3 hours just to do minimal task. Oh gosh, we trusted them to see my husband after that on Wednesday, July 22, 2026, to place a SOFT LINER IN HIS UPPER DENTURE. He is so disappointed in the bad treatment. I myself, his wife, I immediately cancelled my Scaling Cleaning I set in October 2026 coming. No way do I trust them, after the horrible treatment they did to my Husbands, upper dentures with the soft liner. When my husband let me know how BAD THE UPPER SOFT LINER WAS, I did call them 2-days later on Saturday, July 25, 2026, left multiple messages in their voice mail from 8am to 12pm, it showed on their website they were open. No one answered and they have not returned my call, so that I can let them know, and ask for a REFUND of $156.00. We both do not feel comfortable to ever go there. They have scheduling issues, we arrive on time with alongside long wait times. Hugh Complaint: unresponsive phone lines, unreturned messages. I have also sent them an email about this Issue to customerservice@aspendental.com. Still no one has responded back. It is so SAD AND DISAPPOINTING, giving the TRUST TO ASPEN DENTAL in Burlington NC. Thinking they would provide quality DENTURE CARE to my husband. Based on our research, we have read Complaints regarding deceptive practices, aggressive upselling, and issues surrounding denture care are a widespread concern with corporate dental chains like Aspen Dental.

I hate going to the dentist like ALL of us do, but Dr. Dornblazer and her staff are awesome!!!…read moreGreat personalities, make you feel right at home and the experience is traumatic free!! :)

I have been putting off writing this for quite some time because I genuinely enjoy the care I…read morereceive from the hygienists and the dentist. They are the reason I have continued coming to this practice. I also understand that this office chooses to remain out-of-network with Delta Dental. That means I pay approximately $120 out of pocket for my routine cleanings, receive reimbursement directly from Delta, and then personally bring the insurance check back to the office. While this process is certainly less convenient than visiting an in-network provider where I wouldn't have to pay upfront, it has been my choice to continue my care here because I value the clinical team. Unfortunately, my experiences with the front office staff have become increasingly frustrating and have made me question whether I should continue as a patient. Over the years, my employer has gone through several mergers and acquisitions, which has resulted in my dental insurance changing multiple times. During one visit, the insurance coordinator asked me in front of other patients in the waiting room, "Your coverage is changing again?" That felt unnecessary and embarrassing. Insurance changes are often outside a patient's control, and verifying coverage is part of the administrative process. Another recurring issue is that I am repeatedly reminded--often multiple times during a single visit or phone call--that I need to bring in my Delta reimbursement check and pay my balance. I have been a patient for years and have always paid my bill. I routinely drive 30 minutes to deliver the insurance check once I receive it. Being reminded over and over, often within earshot of other patients, makes me feel as though I am not trusted, despite my consistent payment history. I have also found that whenever I question or seek clarification about insurance information, the front office staff immediately become defensive. Rather than working collaboratively to resolve the issue, I am often reminded of their job title or told they are correct. At this point, the interactions feel dismissive and, frankly, targeted. Whenever I need treatment beyond a routine cleaning, it becomes an exhausting back-and-forth between the office and Delta Dental. Delta tells me the office has submitted something incorrectly, while the office tells me Delta is wrong. As the patient, I am left in the middle trying to sort out issues that should ideally be resolved between the provider and the insurance company. Even something as simple as calling to schedule an appointment results in being reminded two or three times that I will need to pay. Again, I have been a loyal patient for years and have never failed to meet my financial responsibility. These repeated reminders have become unnecessary and make me feel like I am being treated differently than other patients. I wanted to share this feedback because I truly appreciate the excellent care I receive from the hygienists and the dentist. My concern is not with the quality of dental care--it is with how I have repeatedly been treated by the front office. I hope this feedback is taken constructively, as I believe every patient deserves to be treated with professionalism, respect, and discretion. I have made the decision to transfer my care back to Chapel Hill even though it's a significate longer drive.

Dental care, in this economy? Actually yes!…read more Aspen has their own annual insurance (around $60 I believe) for folks whose employer does not include dental or like me opted out (not that my plan was accepted anywhere around here according to a coworker). You don't know you need the insurance until a vertical root fracture happens. The practice also takes CareCredit and if you use cc you know how much that interest free payment plan means. The office administrators are incredible and will do their utmost to ensure you are seen sooner when experiencing pain. From a non-pain appointment I was also seen a little early (no complaints here). The dentists and hygienists are amazing. They listen without judgment and give honest opinions and referrals. They take seriously that some of us have childhood dental trauma and specific anxieties. When I needed one more shot of novocaine there were no questions asked and the molar extractions went quick and smoothly. I have always been allowed my noise cancelling headset and a female hygienist in the room if not a female dentist/oral surgeon. I felt seen, heard and respected. They tried to save my second molar and when it broke weeks later; I was immediately scheduled for the second extraction. I cannot recommend this place enough for affordable dental care.

Horrible staff, they said they did all kinds of services,…read more when it came to do my tooth they didn't wouldn't give me my scans hung up on the phone when I was asking for the Dentist that owns Aspen Dental in Greensboro email not a good experience at all could never get them on the phone. I always got the national number. WORST EXPERIENCE EVER NEVER EXPERIENCED THIS WITH ANY DENTIST PRACTICE.

Dr Patel and his staff are kind and excellent to work with. I have had 2 extractions with bone…read moregrafts there. He is really good at giving the numbing shots, I have only felt the first shot he gives me on the visits. He is very thorough in explaining what work needs to be done and why. His staff is very kind and friendly. They check often with you to make sure you aren't feeling any pain. I used to hate going to the dentist, now I have no problem. I know I am in good hands at the Patel Dental and implant office.

Dr Epstein at fuller Dental is amazing. I have bad anxiety,…read moreand he and his staff made me so comfortable. I got permanent partials in front. They are gorgeous! I was extremely nervous about the result, and I couldn't have asked for anything better. I highly reccomend Dr Epstein at Fuller Dental.

Dr Galley was unprofessional and did not listen to my concerns. Laughs too much and talks to…read moreassistant. I spent over $6,000 to get four crowns in front. I had a crooked tooth that I was reluctant to smile. She fixed that by making me look like a chipmunk with an overbite. I had trouble with root canal she did and was finally referred to a qualified dentist. I haven't been back.

I have gone today for the first time and everyone is very nice. The dentist is very informative and…read morethorough. Would recommend.

Amazing wings and fries and food! Wait staff are always attentive. Conveniently located. Highly…read morerecommend.

These people just want you to space your appointments out so they can charge your insurance over…read moreand over again. They don't care how long you've been without teeth even when they promise you will. Things got a bit out of hand. If my teeth aren't botched on purpose and I walk out of here happy whenever I do get them I will update this review. But at this time I'll leave it as it is and that is having a lot of grace with the Dr bc as I stated things got crazy and extremely unprofessional and uncalled for. ZERO EMPATHY.

Awful office--do not waste your time! They will not return calls, cancel appts after your arrival,…read moreare so incredibly rude, and took my money then ghosted me. Crazy!

My daughter had her first dentist visit today and she so enjoyed it! The front staff was so…read morewelcoming and friendly. Amber, the Dental Hygienist was friendly and just lovely. She explained to our daughter the procedures that was going to be performed on her with a calm demeanor and gentle reassurance. Dr. Prusik was optimistic and pretty spiffy like the rest of his staff! Our daughter is looking forward to coming back in 6 months!!!

The entire staff at Olive Chapel Family Dentistry is welcoming, provide excellent communication and…read morevery professional. They point out details of the treatment performed, ensure you understand and discuss 'next steps'. Would highly recommend Olive Chapel Family Dentistry for individuals and families.